TENANT LIAISON OFFICER IN EAST LONDON

TENANT LIAISON OFFICER / EAST LONDON - responsible for managing a portfolio of 840 Units.  Role Purpose: To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and management of service providers and maintenance of the building. Minimum Requirements: Grade 12 education Relevant qualification in built environment, i.e. building/property management 2 years building management, property management and/or tenant liaison experience 3 years administration experience Basic accounting knowledge and experience Computer literacy is essential. Key Performance Areas: Marketing – Engage in marketing activities Pre-take on assessment – new applicants/credit checks/interviews/affordability/vetting of applications Take on, handover and record keeping – processing of lease agreements, complete lease packs, explain conditions to new tenants, capturing of new tenant data, opening of record file, inspection of units, handover process to new tenant, discuss house rules with new tenants Accounts – Rental statements, Rental Payments, Cashbook, Journals, reconcile bank statements, Municipal Accounts, new water accounts, closing off and transferring ex tenants water accounts with the municipality where applicable. Health & Safety – perform internal health & safety inspection, issue work to contractors, follow safety regulations Debt Collection – manage rental collection process, implement credit control procedures, inspect all arrear rental units weekly, identify tenants in arrears, attorney liaison for collection Tenant relationships – Establish tenant focus group, communicate and support, deal with complaints, monitor and report any illegal businesses operating on premises, Manage tenant relationships Management of Service Providers – Management of all Maintenance, Cleaning, Refuse Collection, Security, Garden Services and any other services Welfare advice and support – Network and establish contacts with social workers and welfare agencies Reporting – Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues ROLE REQUIREMENTS GENERIC SKILLS: Communication (Advanced) Facilitation (Advanced) Conflict Management (Advanced) Customer Service Relationship Management (Advanced) Teamwork TECHNICAL KNOWLEDGE AND SKILLS Eviction Management (Basic)... Additional Info: 3 to 5 years Salary: RNegotiable Job Reference #: 3768678550 Consultant Name: Claire O'Reilly