SOMEONE BEAT YOU TO IT! IN ADELAIDE

This forward-thinking business specializes in bespoke software solutions, IT infrastructure, and end-user support. Their work environment is innovative, agile, and deeply invested in delivering real impact through technology. Youll be on-site, playing a key role in supporting both internal users and technical systems, ensuring smooth operations, and providing critical first-line and escalation support. Key Responsibilities Troubleshoot and resolve user-facing software and hardware issues Log, track, and investigate system errors using diagnostic tools Monitor systems proactively and resolve emerging issues before they escalate Escalate complex issues and collaborate with development and infrastructure teams Configure and install systems and applications Ensure timely closure of support tickets in line with SLAs Create accurate documentation and assist with user training content Follow up with users to confirm resolution and functionality Attributes Analytical mindset with a passion for fixing things Strong multitasking ability and calm under pressure Clear and professional communicator (written and verbal) Detail-driven with a commitment to quality support Customer-centric and team-oriented approach Requirements Drivers License and Own Vehicle IT Degree or Diploma (Information Technology, Computer Science, or similar) Minimum 4 years experience in a technical support/helpdesk role Technical Requirements A+, N+, MCSE, Linux, Cisco (or equivalent technical certifications). ITIL Foundation Certification (advantageous) Experience with Windows, Linux, and Mac OS environments Hands-on experience using remote desktop tools and help desk systems Remuneration: R15 000 R20 000 CTC - Dependent on experience (On-site role. Immediate availability preferred.) ***Only shortlisted candidates will be contacted***