Ways make

Buy Dog Treats: 58 Ways to Make Your Best Friend Happy by Ray Strobel for R45.00

Buy A TREASURY OF BUSINESS OPPORTUNITIES Featuring over 400 ways to make a fortune without leaving your for R195.00

Training for Call Center Agents (Sales and Customer Service) Whether We Choose To Embrace Them Or Cannot Stand Being Interrupted By Their Calls, Call Centers Are A Business Element That Is Here To Stay. These Course Will Help Call Center Agents Learn To Make The Most Of Their Telephone-Based Work, Including Understanding The Best Ways To Listen And Be Heard. Each Phone Interaction Has Elements Of Sales And Customer Service Skills, Which We Will Explore In Detail Throughout This Energizing And Practical Five-Days Workshop R700 Per Person Incl VAT R200 Registration Fee Then R500 When Collecting Certificate) PLEASE NOTE: ALL SUCCESSFUL APPLICANTS WILL BE INVITED TO COME WITH REGISTRATION & START ATTENDING CLASSES EMMIDIATELLY Duration: 5 Days (11:0 0 - 13:00) Prerequisites: Good Understanding Of English Language (CALL-CENTER LANGUAGE), No Metric/Grade 12 Certificate Needed. Only ID Copy & Detailed CV Course Outcomes: • The Nuances Of Body Language And Verbal Skills. • Aspects Of Verbal Communication Such As Tone, Cadence, And Pitch. • Questioning And Listening Skills. • Ways Of Delivering Bad News And Saying No. • Effective Ways To Negotiate. • The Importance Of Creating And Delivering Meaningful Messages. • Tools To Facilitate Communication. • The Value Of Personalizing Interactions And Developing Relationships. • Vocal Techniques That Enhance Speech And Communication Ability. • Techniques For Managing Stress. • GUARATEED JOB AFTER TRAINING Who Should Attend: Anyone That Would Like To Work In A Call Centre Environment As A Call Centre Agent. Send CV To bookmeforlessons@gmail.com Or Apply On Whatsapp To 074 389 1929 Contact 073 770 6946

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 11 working days Want that job? Then make employers want you Cutting-edge strategies that make you stand out--and blow your competition away In an uncertain market, job seekers need to use every tool at their disposal to find the right position. From the pre-work that gets you off on the right foot, to approaching opportunities from multiple fronts, to interviewing and negotiation, career expert Alan De Back reveals the secrets to getting hired fast in a changing marketplace. You only have one minute to sell yourself The most important element in your job search is to learn to market yourself successfully. Using the one-minute commercial featured in "Get Hired in a Tough Market, " you'll learn how to put together an effective, concise, and customizable presentation that gives potential employers all the reasons they need to hire you. Filled with worksheets, templates, checklists, and examples to provide leadership and support along the way, "Get Hired in a Tough Market" shows you: How to match your skills to those desired by employers--without going back to school Where to look for contacts you didn't even know you had How to properly leverage social networks--so your efforts won't backfire How to pitch yourself to potential employers so they'll never forget you You'll learn the best ways to network, pursue leads, and make things happen With the hard-won wisdom in this indispensable guide, you're sure to be the next one hired--and an asset to your new team. Alan De Back is an experienced career counselor, learning consultant, and speaker based in the Washington, DC, area. He develops and provides learning solutions for clients nationwide that help them achieve their career goals. Features Summary Cutting-edge strategies that make you stand out in the crowd-in person, online and everywhere else Author Alan De Back Publisher McGraw-Hill Professional Release date 20091202 Pages 224 ISBN 0-07-163705-2 ISBN 13 978-0-07-163705-3

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days Your sensitive, authoritative guide to Alzheimer's and dementia If a loved one has recently been diagnosed with dementia or Alzheimer's disease, it's only natural to feel fraught with fear and uncertainty about what lies ahead. Fortunately, you don't have to do it alone. This friendly and authoritative guide is here to help you make smart, informed choices throughout the different scenarios you'll encounter as a person caring for someone diagnosed with dementia or Alzheimer's disease. From making sense of a diagnosis to the best ways to cope with symptoms, Alzheimer's and Dementia For Dummies is the trusted companion you can count on as you navigate your way through this difficult landscape. Affecting one's memory, thinking, and behavior, dementia and Alzheimer's disease can't be prevented, cured, or slowed-but a diagnosis doesn't mean you have to be left helpless! Inside, you'll find out how to make sense of the symptoms of dementia and Alzheimer's disease, understand the stages of the illnesses, and, most importantly, keep your loved one safe and comfortable-no matter how severe their symptoms are. Find out what to expect from Alzheimer's and dementia Discover what to keep in mind while caring for someone with Alzheimer's or dementia Uncover symptoms, causes, and risk factors of Alzheimer's and dementia Learn the critical information needed to help manage these illnesses Whether you're new to caring for a person affected by Alzheimer's or dementia or just looking for some answers and relief on your journey, this is the trusted resource you'll turn to again and again. Features Summary Your sensitive, authoritative guide to Alzheimer's and dementia If a loved one has recently been diagnosed with dementia or Alzheimer's disease, it's only natural to feel fraught with fear and uncertainty about what lies ahead... Author Consumer Dummies Publisher John Wiley & Sons Release date 20160415 Pages 456 ISBN 1-119-18773-7 ISBN 13 978-1-119-18773-8

Facilitator lead course for R2000 per person Course Date: 26 to 28 September 2017 Overview The Assessor Training Programme is based on SAQA Unit Standard 115753, Conduct outcomes based assessments. This training programme is ideal for those who wish to learn the methods of assessing an outcomes-based learning programme and for those wishing to improve their assessment skills. This programme equips learners with the necessary knowledge and skill to make effective judgments on a person's competency by means of assessments. Learners will also gain an understanding of the different ways to obtain and assess evidence allowing the learner to conduct assessments in a fair and valid manner in their field of expertise. What does an Assessor do? An Assessor: •Assesses candidates against registered unit standards and qualifications in order to allocate credits. •Uses different assessment methods to judge candidate competency against identified standards. •Assesses knowledge and skills of candidates. •Assists in skills audits by assessing employees to determine skills gaps. •Assesses employees in terms of job appraisals. •Assists in recruitment of new employees. •Assesses evidence for Recognition of Prior Learning (RPL). Who should do this training? This course will benefit: •Those wishing to complete a SETA Accredited training programme on assessing •Assessors wishing to register as assessors •Facilitators •Trainers •Lectures •Teachers •Coaches •Managers •Human Resource Managers •Supervisors •Presenters •Skills Development Facilitators (SDF) The training covers the following registered unit standard: SAQA US ID: 115753 Unit Standard Title: Conduct outcomes-based assessments NQF Level: 5 Credits: 15 Outcomes: 1.Demonstrate understanding of outcomes-based assessment 2.Prepare for assessments 3.Conduct assessments 4.Provide feedback on assessments 5.Review assessments How do I know that this Assessor training is recognised? •THT Hospitality Training (Pty) Ltd is accredited with the ETDP SETA to offer this programme. Our Accreditation Number is ETDP10825 and our Registration Number is 2501. •On successful completion of the programme, we will upload your results onto the ETDP database and you will receive a certificate. •The ETDP SETA will capture your results on the National Learner Record Database (NLRD) and issue a Statement of Results (SOR) that will reflect the credits you have earned. How and where will the training take place? Training will take place over a period of 3 days (26-28 September 2017) and will be carried out at our office based at 559 Marine Drive, Durban, Bluff. We require a minimum of 5 learners for the course to proceed. Booking essential! Training Programme Outline Study unit 1: Outcomes-Based Assessment •Outcomes-Based and other forms of assessment •Recognition of Prior Learning (RPL) •Assessment Methods •Key Principles of Assessment •The impact of assessment results on learners Study Unit 2: Prepare for Assessments •Preparing for assessments •Parties involved with the assessment •Pre-Assessment Moderation •Preparing the learner for assessment Study Unit 3: Conducting Assessment •Requirements for assessment practices •Carrying out assessments •Questioning techniques •Gathering evidence •Assessment judgements •Assessment records Study Unit 4: Provide Feedback On Assessment •Parties who need to receive feedback •Feedback to the learner •Type and manner of feedback •Feedback from the learner •Disputes and or appeals •Recording agreements reached and key aspects of the feedback Study Unit 5: Review Assessment •Strengths/weaknesses in assessment instruments and process •Feedback from relevant parties •Weaknesses in design •Poor unit standards and qualifications