Support services specialist position

Our client in the IT sector seeks to employ a Junior/Intermediate Desktop Support Engineer to join their team on a 3-months fixed-term contract position. Do not miss this opportunity! Requirements:- 2-year diploma / 3-year diploma in support services or A+ and N+- Experience in desktop support both Hardware and Software (Onsite or remote) minimum 1 yearDuties:- Ticket management of client queries and issues (Logged telephonically or via email). - Setup of client software, emails and troubleshoot issues thereof. - Managing/troubleshooting of Office365 portal and exchange.- Hardware, Patch management and Anti-Virus maintenance conducted using RMM tools. Job Reference #: PE004145/CT

Job Position: Assistant Information Specialist Location: Port Elizabeth Salary: commensurate with experience and qualification (lower end) Email your updated CV to recruit@onlinepersonnel.co.za Working hours: Monday to Thursday 10 am to 7 pm Friday: 8 am to 12 noon Saturday: 8 am to 1 pm Qualifications / Requirements • Minimum of Advanced Diploma / Bachelors Degree in Library and Information Science • Must have professional registration with LIASA • Minimum of 1 years experience as an Assistant Librarian in a small to medium sized facility within an education environment • Experience in academic compliance, functions / activities experience within a Higher Education environment • Best suited to a friendly, organised person who works accurately and is able to handle pressure • Time management skills • Digital literacy skills • Working knowledge of MS Word, Excel and PowerPoint • Understanding of library related technology Key Performance Areas: Continuously train customers on how to use information centre databases to enable them to research and access information required Facilitate presentations Ensure adherence to policies and procedures and provide ad hoc support Assist with research by searching for relevant articles and research material Request material from publishers and source additional material for staff Update new books on the system to ensure accurate record keeping Compile journal content pages Co-ordinate day-to-day book loans Facilitate academic support and training sessions Participate in Marketing initiatives and strategies Responsibility: Email your updated CV to recruit@onlinepersonnel.co.za Working hours: Monday to Thursday 10 am to 7 pm Friday: 8 am to 12 noon Saturday: 8 am to 1 pm Qualifications / Requirements • Minimum of Advanced Diploma / Bachelors Degree in Library and Information Science • Must have professional registration with LIASA • Minimum of 1 years experience as an Assistant Librarian in a small to medium sized facility within an education environment • Experience in academic compliance, functions / activities experience within a Higher Education environment • Best suited to a friendly, organised person who works accurately and is able to handle pressure • Time management skills • Digital literacy skills • Working knowledge of MS Word, Excel and PowerPoint • Understanding of library related technology Key Performance Areas: Continuously train customers on how to use information centre databases to enable them to research and access information required Facilitate presentations Ensure adherence to policies and procedures and provide ad hoc support Assist with research by searching for relevant articles and research material Request material from publishers and source additional material for staff Update new books on the system to ensure accurate record keeping Compile journal content pages Co-ordinate day-to-day book loans Facilitate academic support and training sessions Participate in Marketing initiatives and strategies Job Reference #: Assistant Information Specialist

Job Position: Assistant Information Specialist Location: Port Elizabeth Salary: commensurate with experience and qualification Email your updated CV to recruit@onlinepersonnel.co.za Working hours: Monday to Thursday 10 am to 7 pm Friday: 8 am to 12 noon Saturday: 8 am to 1 pm Qualifications / Requirements • Minimum of Advanced Diploma / Bachelors Degree in Library and Information Science • Must have professional registration with LIASA • Minimum of 1 years experience as an Assistant Librarian in a small to medium sized facility within an education environment • Experience in academic compliance, functions / activities experience within a Higher Education environment • Best suited to a friendly, organised person who works accurately and is able to handle pressure • Time management skills • Digital literacy skills • Working knowledge of MS Word, Excel and PowerPoint • Understanding of library related technology Key Performance Areas: Continuously train customers on how to use information centre databases to enable them to research and access information required Facilitate presentations Ensure adherence to policies and procedures and provide ad hoc support Assist with research by searching for relevant articles and research material Request material from publishers and source additional material for staff Update new books on the system to ensure accurate record keeping Compile journal content pages Co-ordinate day-to-day book loans Facilitate academic support and training sessions Participate in Marketing initiatives and strategies Responsibility: Email your updated CV to recruit@onlinepersonnel.co.za Working hours: Monday to Thursday 10 am to 7 pm Friday: 8 am to 12 noon Saturday: 8 am to 1 pm Qualifications / Requirements • Minimum of Advanced Diploma / Bachelors Degree in Library and Information Science • Must have professional registration with LIASA • Minimum of 1 years experience as an Assistant Librarian in a small to medium sized facility within an education environment • Experience in academic compliance, functions / activities experience within a Higher Education environment • Best suited to a friendly, organised person who works accurately and is able to handle pressure • Time management skills • Digital literacy skills • Working knowledge of MS Word, Excel and PowerPoint • Understanding of library related technology Key Performance Areas: Continuously train customers on how to use information centre databases to enable them to research and access information required Facilitate presentations Ensure adherence to policies and procedures and provide ad hoc support Assist with research by searching for relevant articles and research material Request material from publishers and source additional material for staff Update new books on the system to ensure accurate record keeping Compile journal content pages Co-ordinate day-to-day book loans Facilitate academic support and training sessions Participate in Marketing initiatives and strategies Salary: R14000 Job Reference #: Assistant Information Specialist

My client, in the Information Technology solutions provider based in Stellenbosch is seeking to employ a Senior Technical Specialist. The ideal candidate will have 3 - 4 years experience and the necessary A+, N+ and MCITP / MCTS / MCSA qualifications. The purpose of this role is to provide a single point of contact for end users to receive support, and maintenance within the organizations computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all computer hardware and equipment to ensure optimal workstation performance.The Senior Technical Specialist will also troubleshoot problematic areas using either one of the following ways; onsite visit, via telephone, email or remote support.Main duties / Key Accountabilities: Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software. The position responsibility requires independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. To Progress/close incidents to satisfactory conclusion on the incident system. Works with vendor support contacts to resolve technical problems. Ensure Desktop computers interconnect seamlessly with diverse systems. Work with procurement staff to purchase hardware and software. Assesses functional needs to determine specifications for purchases. To provide a mentor and training role to co-workers. Other Duties as required. Requirements: 3-4 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016. Experience supporting MacOS Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc. Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint. Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers. Experience installing/uninstalling software, patches, updates on Desktops and Laptops. Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems. Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points. Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc. Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing. Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting. Knowledge regarding, routers (logging into a router. basic configuration) Knowledge of anti-virus and virus removal. Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software. Basic Server knowledge: sharing, security, basic Active Directory knowledge creating domain accounts and understanding of Active Directory. Customer Service experience. Education and Training: Grade 1...

Kishugu Training (Pty) Ltd seeks to appoint an E-learning Specialist responsible for providing technical expertise to develop cutting edge digitalised learning programmes. The position reports to the CEO. Requirements: Bachelor’s Degree in the Learning and Development field. At least 4-9 years’ experience in the E-Learning field. Proven experience in designing and developing E-Learning deliverables. Extensive experience in Software utilised in developing digitalised content. Experience with a Learning Management System as an administrator. Must be highly proficient in Microsoft office suite. Assessor and/or Moderator qualification is an added advantage. Knowledge of SAQA, QCTO, NQF and SETA’s. Driver’s License. Good interpersonal and communication skills Duties: Conducts mandatory online learner support and guide learners towards successful completion of the online programs. Adhere to the codes of conduct of the Company and the SETA’s. Assist with the reviewing of online material of courses and curriculum development for the company to continuously improve their offering and service and to ensure material is current with all relevant legal changes. Conduct best practice research of learning practices/methodology, learning technologies, learning architectures, policies, procedures, guidelines and legislation related to learning management. Utilize knowledge of eLearning capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience. Support the deployment of learning programs including uploading and updating courseware and curricula, training assignments, learner notification text and rules in Online Platform. Work with Instructional Designers, Graphic Designers, and programmers to support eLearning content requirements. Run demos of the system and provide training to individuals and users groups. Salary: Negotiable. Closing date: Wednesday, 20 May 2020. Submit CV together with a motivational letter to: recruitment@kishugu.com If you have not had a response from us within 30 days after the closing date/ kindly accept that your application has been unsuccessful. In line with the EEA, preference will be given to those applicants whose appointment will address the demographic imbalances in our work force profile.

A stimulating and rewarding career offering awaits the successful professional in their field as Digital Marketing/Lead Specialist within a company. MAIN PURPOSE OF THE POSITION:The ideal candidate should be self-motivated, customer focussed, highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and ultimately improve sales volumes across all brands.Process and systems management is key to the success of this role, while showing proficiency in market research and statistical analysis. A dynamic personality with a drive to support the sales teams to improve performance, control and maintenance of their virtual leads. HIGH-LEVEL KEY PERFORMANCE AREAS:-DIGITAL MARKETING: Content Strategy – The design and functionality of all company websites, also responsible for all website content and for creating and implementing the content strategy to ensure online objectives are met. SEO and SEM – responsible for ensuring that the websites are easily found by the target audience. Optimising website structure and content for search engines (SEO) and/or facilitating the use of paid online advertising (SEM) to drive relevant traffic to their website. E-Commerce – where appropriate, be responsible for converting website visits into online sales. Social Networking – responsible for managing the online presence and brand through all social networking tools such as Facebook, Twitter and Google. Planning digital marketing campaigns, including web, SEO/SEM, email, social media, and display advertising. Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) Identify trends and insights and optimize spend and performance based on the insights. Brainstorm new and creative growth strategies. Collaborate with internal teams to create landing pages and optimize user experience. Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points. Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate Ensure a consistent look and feel across all public marketing channels that adhere to our branding and style guidelines/kit; LEAD GENERATION: Manage, nurture, and convert inbound leads into sales opportunities. Generating and converting new customer leads in partnership with the sales teams. Customer analysis and interaction, relationship building and re-targeting prospects through campaign management to improve conversion ratios on the various platforms. Conduct a needs analysis and determine prospects pain points Assist with strategy, creation, and implementation of current/future marketing campaigns Perform analysis of marketing and sales data and report performance of all branches results. Identify opportunities to improve closing sales ratios for sales teams. Report ou... Job Reference #: CPT000567/MO

We are an innovative, and dynamic Managed ICT services company, currently expanding and seeking skilled individuals. Being a market leader in our industry, we aim to provide an exceptional and stimulating work place. We offer a challenging, friendly and rewarding environment. We are looking for a Client Support Technician to join our team as soon as possible. Job description The client support technician’s responsibility is to be the first point of contact for Adept’s clients and the rest of the company. This position requires the technician to field calls and respond to tickets logged via the helpdesk syste s. This is to be done either via troubleshooting the issue and then resolving or escalating to the relevant departments. Qualifications CompTIA N+, A+, L+ or equivalent MCSA or equivalent Advantageous CompTIA Security+ or equivalent CompTIA Server+ or equivalent MS Office 365 Fundamentals or equivalent CCNA will be extremely advantageous Skills At least 2-3 years experience in a similar role Strong knowledge on Internet fundamentals Strong hardware, software and network troubleshooting skills Experience within a helpdesk environment Experience working within Windows, OS X and Linux desktop and server environments Advantageous Experience with routers and firewalls Personal competencies Exceptional communication skills Problem-solver Self-starter Attention to detail Team player and able to work in group environments Passion for technology A strong need for personal growth Only applications through the link will be accepted.

Job Position: Junior ICT Engineer - Desktop - Client Support Ref: 3430 - Lauren Location: Port Elizabeth Salary: R8000 to R10 000 per month commensurate with experience and qualification 3 month probation period Qualifications / Requirements: • Grade 12 and tertiary qualifications • Minimum of 1 to 3 years working experience after qualification in similar role • Experience in the following: - MCSE and / or Cloud 365 certification - MS Server 2016 - MS Active Directory - MS Exchange - Office 365 and Tenant Management - MS Azure fundamentals - Cisco and CCNA skills - Routing and Mikrotik skills - Backup knowledge on Veritas backup Exec, Acronis • Ability to work under pressure and maintain existing clients infrastructure • Positive and friendly disposition Key Performance Areas: • Achieve technical targets • Maintain existing clients infrastructure • Liaise with technical staff and manage services • Helpdesk support and migrate to assist onsite Responsibility: Qualifications / Requirements: • Grade 12 and tertiary qualifications • Minimum of 1 to 3 years working experience after qualification in similar role • Experience in the following: - MCSE and / or Cloud 365 certification - MS Server 2016 - MS Active Directory - MS Exchange - Office 365 and Tenant Management - MS Azure fundamentals - Cisco and CCNA skills - Routing and Mikrotik skills - Backup knowledge on Veritas backup Exec, Acronis • Ability to work under pressure and maintain existing clients infrastructure • Positive and friendly disposition Key Performance Areas: • Achieve technical targets • Maintain existing clients infrastructure • Liaise with technical staff and manage services • Helpdesk support and migrate to assist onsite Salary: R8000 to 10000 Job Reference #: Junior ICT Engineer - Desktop - Client Support

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Job Purpose The Early Education Manager will oversee and support the management and integration of all ITEC Early Childhood Development (ECD); Early Literacy and any other related Early Education (EE) project. The Early Education Manager will work with the ITEC strategic management team to ensure that programmes are aligned to the ITEC strategy and will report directly to the Managing Director. The position is based in East London, however, the geographical range of programmes extends throughout the Eastern Cape. Essential Duties and Responsibilities 1. Management and Support Services I. Manage all aspects of ITEC ECD / EE and Early Literacy programmes 2. Training and Administration of Accredited programmes. To ensure quality training and support within the Early Education programmes department and ensure that all programmes are delivered to the required standard and within the stipulated timeframes. 3. Reporting and Report Writing Prepare regular reports on progress within programmes for internal and external purposes – this includes all high level reports to funders and donors To apply: Submit your CV with three traceable referees and a covering letter to Ms Wendy Alexander at ITEC by Friday, 24 January 2020, 16:00. Email: mail@itec.org.za / wendy@itec.org.za or deliver / post to ITEC, 8 Park Avenue, East London 5201; Fax mail 086 614 1549. Late applications will not be considered. If you have not heard from ITEC by 31 January 2020, please assume your application has not been successful. ITEC reserves the right not to make an appointment for this position.

IT Project Manager We are looking for an IT Project Manager for a Renowned Logistics Company in Port Elizabeth. Purpose of Position: The primary purpose of this role is to play the lead role in planning, executing, monitoring, controlling, and closing projects. This position is accountable for the entire project scope, and the success or failure of the project. The IT Project Specialist is the liaison between clients, operations, and the development team. Requirements: IT Qualification is essential Project Management qualification is advantageous IT experience in the logistics and/or warehousing industry Experience in an IT Project management environment Experience in an online retail environment would be advantageous Responsibility: Duties: Supporting the integration of The Company’s SmartHub for clients globally Serving as a liaison between clients, operations, support and development team Managing the Company’s Turnkey Integration Solutions to ensure that integrations are timely and accurate Training users and clients on various systems within the Organization Designing and implementing IT solutions that support Organizational goals Assisting with needs related to the Company’s WMS and SharePoint Intranet platforms Providing support on other strategic IT projects and other duties that may arise Managing multiple projects simultaneously Modifying working hours to take client calls based on the project’s region (APAC, EMEA, AMER) Salary: R18 000 - R20 000 ctc per month. Send cv to info@performitpersonnel.co.za Salary: R20 000 Job Reference #: ITPS333 Consultant Name: Damian Sin Hidge

Our client is looking for a Security System Engineer specializing in CCTV with Network experience and knowledge, to be based in Port Elizabeth. The role will include providing technical design for the Security Systems with a special focus on the CCTV element of an integrated security system being developed and installed for existing and prospective client base. Minimum Requirements: Minimum of 5 years’ experience in the security industry PSIRA Registered Driving license is essential Skills Required: Broad knowledge of the following technologies: CCTV, IP video, Intelligent Video, video storage & archiving, command/control display technologies and general Security system principles and practices. Good knowledge of technical infrastructure and integration technologies to include power, UPS, networking, communications Experience of design and implementation of large scale integrated security systems and complex projects. Demonstrate experience in the design, procurement and application of IT/security solutions/techniques in a commercial and/or law enforcement environment. Network experience to include WAN, LAN, firewall, network switch technologies and video transmission on IP networks. Ability to quickly develop professional and trusted relationships with a variety of cultures and clients. Willingness and ability to work flexibly and diligently. Good working knowledge of – and interest in – all areas of Security Design and Requirements. High level of self-motivation and an ability to work with a high level of initiative and limited supervision, in high pressure situations. Strong team player who can communicate, motivate and interact effectively with technical, commercial and clerical team-members. Reasonable degree of IT Literacy – MS Word, Excel, PowerPoint MS Project. Carry out any reasonable request relating to job scope. Responsibility: Duties: To provide Security, CCTV and associated networking infrastructure designs and specifications to relevant company standards. To design and implement CCTV and security designs, in accordance with relevant statutes and codes and to do so in accordance with industry best practice and the Group Quality Assurance Systems. Act as the specialist CCTV technical liaison with the implementation team, this position is based at the site offices with visits to the job site location to support the role and tasks. Also support other disciplines of the project in various project office locations. Produce high level and detailed design technical documentation, including CAD drawing review and development. Including construction documentation. Input into the functional, performance and operational system specifications. To be responsible and accountable for the proposed integrated technical solutions design across various subcontractors and subsystem solutions. Support the Design Team Lead in understanding the technical risks, dependencies and issues that exist and be able to quantify these and the impact that they may have on the project in a concise legible reporting format. Ensure that all project specifications are implemented in the technical solution and are compatible with the project's overall architecture including structured cabling and OSP. Identify any and all compliance issues with recommended resolution options. Meet and discuss with client, end users and other stakeholders, on the CCTV and associated networking infrastructure for the project design. • Research and disseminate knowledge of existing, new and proposed products and services available within the CCTV/Security market place. • Develop professional relationships with the client by demonstrating an understanding of their business and their technology requirements and achieving reliable, timely and high-quality delivery. Salary is highly negotiable Send CV to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: SSE(CCTV) Consultant Name: Damian Sin Hidge

IT Senior Technician Mango5 is one of the top BPO Outsource centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre has a rich history of delivering best in class BPO services. We are seeking a skilled IT Senior Technician to join our dynamic team. We comply with the workplace issued COVID regulations and adhere to the health and safety protocols at our premises. Duties and responsibilities include, but are not limited to: • Install software required for all employees in order to perform their duties. • Troubleshoot PC, network and email problems. • Set up new workstations. • User admin on SQL. • Software is installed when agreed on. • Keep servers running. • Reduce IT maintenance cost. • User/Hardware movement. • Quick response and completion times of tickets logged. • Adding PCs/Laptops to the domain. • Installing local and 3rd party software for agent, QA and back office users that is needed for them to work efficiently. • Ensure that PCs and laptops are virus free and password protected before allocation. Skills and requirements: • Excellent interpersonal and client facing skills and a friendly, approachable demeanour. • Excellent written and oral communication skills. • Excellent attention to detail and planning skills. • Ability to analyse problems, identify alternative solutions, and implement recommendations. • CCNA and MCSA or equivalent Network Integration Specialist Diploma. • Advanced knowledge and Experience of the following Networking concepts: TCP/IP, VoIP, QoS, MPLS, Firewall and VPN. • Advanced knowledge and Experience in Server Management VMware and Hyper-V, windows 2012+ and Linux. • Web Technologies knowledge would be an advantage. • Understanding of Helpdesk Processes. • Ability to troubleshoot effectively and quickly. • Own Transport. Working hours: Shift hours: 15:00 - 24:00 or 16:00 to 01:00 (according to day light savings) Must be willing to provide support over weekends. Remuneration Market Related E-Learning portal access to courses Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again. Job Reference #: 201080

The Idea Portal is looking for an Operations Manager that will be responsible for spear-heading our operations/support department and its growth. As operations manager you will be required to build and improve our team which is responsible for numerous small to corporate scale support contracts.You will be responsible to build, implement and monitor business policies. Run departmental incentives and training programs. Drive and measure your support team. We’ve grown with more than 150% the past year as a time and attendance company and you will be challenged toimplement necessary changes to accommodate the growth.Some of your responsibilities will include, but is not limited to:●Be involved with, interview, hire and train support staff members.●Manage overall operations and its effectiveness and success.●Directing and monitoring responsibilities and duties within the support department●Addressing employee performance and corrective action plans.●Contribute operations information and recommendations to strategic plans and reviews.●Develop or improve operations systems by determining product handling and storage requirements.●Analyse process workflow, employee and space requirements and equipment layout; implement changes●Serve as the primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities.●Plan and forecast budget requirements for the support department.A full job description is available if you make the short list for the position. Before applying, make sure you familiarise yourself with our product and services here:Company: www.theideaportal.co.zaProduct: www.nako.co.za and http://lite.nako.co.zaMinimum salary of R18 000 (dependant on experience) + incentives and commission.Minimum 5 years experience in support or consultancy related positions.Minimum 2 years experience in management.To apply, or for more information, send your CV to jobs@theideaportal.co.za