Software support specialist

Renowned IT Company is looking for an experienced Senior Software Support Consultant. The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Working closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase system knowledge Requirements B Com / Information System or similar qualification Knowledge and /or exposure to IT/Accounting systems will be an added advantage Minimum of 5 years’ experience in similar position will be advantageous Analytical and problem-solving skills Strong coaching and mentoring skills Exceptional communication and people skills Valid driver’s license is essential Willingness to travel nationally An understanding of the software development environment will be an added advantage Responsibility: Duties: Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Supply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheets Supply availability and assist consultants with applicable calls escalated to yourself Active involvement in managing two-way communication between ourselves and the relevant Account Managers Providing application support to users - Answer, resolve, and log in-bound customer calls, identify issues and provide suggestions and long-term resolutions Investigate and analyze system issues to determine cause of issues and appropriate corrective action Provide clear, professional, informative and appropriate communication to colleagues, customers, suppliers via telephonic, email, Skype and Team Viewer Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Deconstruct client issues and analyze the various solutions via various communication channels Salary is market related Send cv to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: SSSC001 Consultant Name: Damian Sin Hidge

RESPONSIBILITIES: · General Resolve user and client issues within SLA. Offer remote and potentially onsite support. Install and configure hardware and software components. Assist with user acceptance testing. Troubleshoot hardware and software issues. Perform root cause analysis. Repair or replace damaged hardware. Perform tests and evaluations of new software and hardware. Provide advanced user support and training. Pro-active communication to stakeholders. Conduct daily system checks and maintenance operations. Establish good relationships with all customers and colleagues. Manage technical documentation work with 3rd party vendors for system support. Technical Project Management. · Server Administration (Windows and/or Linux): Server administration and maintenance. User and Group administration. Backup administration. Network Administration: IP and Routing design administration. Security. Deployment of networks. Switch, Wi-Fi, Router and Firewall administration. DNS administration. Network traffic monitoring and troubleshooting. EDUCATION AND EXPERIENCE (minimum): SKILLS / EXPERIENCE / COMPETENCIES & TECHNOLOGIES: · Software: o Windows environment software § Microsoft Windows (desktop), Microsoft Server & Microsoft Office Suite § Anti-Virus Software (ESET) § Backup technologies (Altaro, Arc Server, Tape drives) § Infrastructure Monitoring (e.g. PRTG, Nagios, Solarwinds, etc.) § VM (e.g. HyperV, VMWare) o Linux environment software § Linux OS § DNS (Bind) § Mail (e.g. Postfix, Sendmail, Exim, etc.) § Fileserver (e.g. SMB, NFS, iSCSI, etc.) § VM (Proxmox) · Networking: o Midlevel knowledge of routing, switching, IP addressing & FW rules o Analysis/Troubleshooting software (e.g. Wireshark) o Cabling and Crimping o Network equipment experience (e.g. Ubiquity, Mikrotik, Cisco, Dell, Sonicwall, Fortigate, Huawei) · Other: o Python, PowerShell and other scripting skills o Proven telephonic and onsite support history. o Any additional software and database skills would be advantageous. o Experience in telecommunication/transmission systems including Wifi, LTE, 5G, VoIP, etc. would be advantageous. Experience in fiber optics would be advantageous.

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We are looking for an IT Desktop Support Technician for a Renowned Company in Port Elizabeth. Requirements: A+ N+ Microsoft Certified certificates (advantageous) 1-year experience in support role (advantageous) Responsibility: The successful candidate will provide prompt, professional and efficient hardware and software support to all the group’s different departments. End-user desktop support and technical assistance (Windows OS & Office Applications) Installation, configuration and maintenance of all desktops, laptops and printers on the network Basic networking support for cabling, troubleshooting devices on the network Troubleshooting / diagnostics on all desktop and basic network related issues General user training and level of professionalism, confidentiality And any other related functions Salary is market related Send CV to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: DESK001 Consultant Name: Damian Sin Hidge

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We are looking for an experienced Desktop Support Technician for a Renowned Company in Port Elizabeth. Requirements: IT Qualification is essential. Matric qualification is essential. Must have at least two years’ experience as an IT Technician / Engineer. Must have a valid driver’s license and own reliable vehicle. Responsibility: Duties: PC Desktop & end-user support. Hardware and software support. Installation, repairs and maintenance of pc’s, networks and pc peripherals. Salary: R10 000 – R12 000 ctc per month Send CV to info@performitpersonnel.co.za Salary: R12000 Job Reference #: ITTECH001 Consultant Name: Damian Sin Hidge

My client, in the Information Technology solutions provider based in Stellenbosch is seeking to employ a Senior Technical Specialist. The ideal candidate will have 3 - 4 years experience and the necessary A+, N+ and MCITP / MCTS / MCSA qualifications. The purpose of this role is to provide a single point of contact for end users to receive support, and maintenance within the organizations computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all computer hardware and equipment to ensure optimal workstation performance.The Senior Technical Specialist will also troubleshoot problematic areas using either one of the following ways; onsite visit, via telephone, email or remote support.Main duties / Key Accountabilities: Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software. The position responsibility requires independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. To Progress/close incidents to satisfactory conclusion on the incident system. Works with vendor support contacts to resolve technical problems. Ensure Desktop computers interconnect seamlessly with diverse systems. Work with procurement staff to purchase hardware and software. Assesses functional needs to determine specifications for purchases. To provide a mentor and training role to co-workers. Other Duties as required. Requirements: 3-4 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016. Experience supporting MacOS Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc. Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint. Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers. Experience installing/uninstalling software, patches, updates on Desktops and Laptops. Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems. Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points. Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc. Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing. Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting. Knowledge regarding, routers (logging into a router. basic configuration) Knowledge of anti-virus and virus removal. Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software. Basic Server knowledge: sharing, security, basic Active Directory knowledge creating domain accounts and understanding of Active Directory. Customer Service experience. Education and Training: Grade 1...

Kishugu Training (Pty) Ltd seeks to appoint an E-learning Specialist responsible for providing technical expertise to develop cutting edge digitalised learning programmes. The position reports to the CEO. Requirements: Bachelor’s Degree in the Learning and Development field. At least 4-9 years’ experience in the E-Learning field. Proven experience in designing and developing E-Learning deliverables. Extensive experience in Software utilised in developing digitalised content. Experience with a Learning Management System as an administrator. Must be highly proficient in Microsoft office suite. Assessor and/or Moderator qualification is an added advantage. Knowledge of SAQA, QCTO, NQF and SETA’s. Driver’s License. Good interpersonal and communication skills Duties: Conducts mandatory online learner support and guide learners towards successful completion of the online programs. Adhere to the codes of conduct of the Company and the SETA’s. Assist with the reviewing of online material of courses and curriculum development for the company to continuously improve their offering and service and to ensure material is current with all relevant legal changes. Conduct best practice research of learning practices/methodology, learning technologies, learning architectures, policies, procedures, guidelines and legislation related to learning management. Utilize knowledge of eLearning capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience. Support the deployment of learning programs including uploading and updating courseware and curricula, training assignments, learner notification text and rules in Online Platform. Work with Instructional Designers, Graphic Designers, and programmers to support eLearning content requirements. Run demos of the system and provide training to individuals and users groups. Salary: Negotiable. Closing date: Wednesday, 20 May 2020. Submit CV together with a motivational letter to: recruitment@kishugu.com If you have not had a response from us within 30 days after the closing date/ kindly accept that your application has been unsuccessful. In line with the EEA, preference will be given to those applicants whose appointment will address the demographic imbalances in our work force profile.

Qualifications and work experience * Grade12 * A minimum of 3 Year degree / diploma (NQF 6) with IT Certification with 5 years experience. * A minimum of 3 years or more experience working with OEM Hardware * A minimum of 5 years of experience working in Data Centre Environments Roles and Responsibilities * To provide highly specialised technical support to clients through implementation of enterprise. * Compute and Storage solutions, * Diagnosis and problem solving, qualifying the product fit, * Defining support needs and conducting informal training. * Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork. * Provide user support for more complex diagnosis and investigations to recover or continue operations. * Manage the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis * Active participation in and compliance to the change management system and maintain the system in accordance with agreed procedures. * Conduct Research and Conduct tests on systems *Desired Skills: * * Azzure * VMWare * HyperV XCP-NG * Citrix * SQL * SQL DB *Desired Work Experience: * * 5 to 10 years *Desired Qualification Level: * * Diploma

Job Position: Assistant Information Specialist Location: Port Elizabeth Salary: commensurate with experience and qualification (lower end) Email your updated CV to recruit@onlinepersonnel.co.za Working hours: Monday to Thursday 10 am to 7 pm Friday: 8 am to 12 noon Saturday: 8 am to 1 pm Qualifications / Requirements • Minimum of Advanced Diploma / Bachelors Degree in Library and Information Science • Must have professional registration with LIASA • Minimum of 1 years experience as an Assistant Librarian in a small to medium sized facility within an education environment • Experience in academic compliance, functions / activities experience within a Higher Education environment • Best suited to a friendly, organised person who works accurately and is able to handle pressure • Time management skills • Digital literacy skills • Working knowledge of MS Word, Excel and PowerPoint • Understanding of library related technology Key Performance Areas: Continuously train customers on how to use information centre databases to enable them to research and access information required Facilitate presentations Ensure adherence to policies and procedures and provide ad hoc support Assist with research by searching for relevant articles and research material Request material from publishers and source additional material for staff Update new books on the system to ensure accurate record keeping Compile journal content pages Co-ordinate day-to-day book loans Facilitate academic support and training sessions Participate in Marketing initiatives and strategies Responsibility: Email your updated CV to recruit@onlinepersonnel.co.za Working hours: Monday to Thursday 10 am to 7 pm Friday: 8 am to 12 noon Saturday: 8 am to 1 pm Qualifications / Requirements • Minimum of Advanced Diploma / Bachelors Degree in Library and Information Science • Must have professional registration with LIASA • Minimum of 1 years experience as an Assistant Librarian in a small to medium sized facility within an education environment • Experience in academic compliance, functions / activities experience within a Higher Education environment • Best suited to a friendly, organised person who works accurately and is able to handle pressure • Time management skills • Digital literacy skills • Working knowledge of MS Word, Excel and PowerPoint • Understanding of library related technology Key Performance Areas: Continuously train customers on how to use information centre databases to enable them to research and access information required Facilitate presentations Ensure adherence to policies and procedures and provide ad hoc support Assist with research by searching for relevant articles and research material Request material from publishers and source additional material for staff Update new books on the system to ensure accurate record keeping Compile journal content pages Co-ordinate day-to-day book loans Facilitate academic support and training sessions Participate in Marketing initiatives and strategies Job Reference #: Assistant Information Specialist

Job Position: Assistant Information Specialist Location: Port Elizabeth Salary: commensurate with experience and qualification Email your updated CV to recruit@onlinepersonnel.co.za Working hours: Monday to Thursday 10 am to 7 pm Friday: 8 am to 12 noon Saturday: 8 am to 1 pm Qualifications / Requirements • Minimum of Advanced Diploma / Bachelors Degree in Library and Information Science • Must have professional registration with LIASA • Minimum of 1 years experience as an Assistant Librarian in a small to medium sized facility within an education environment • Experience in academic compliance, functions / activities experience within a Higher Education environment • Best suited to a friendly, organised person who works accurately and is able to handle pressure • Time management skills • Digital literacy skills • Working knowledge of MS Word, Excel and PowerPoint • Understanding of library related technology Key Performance Areas: Continuously train customers on how to use information centre databases to enable them to research and access information required Facilitate presentations Ensure adherence to policies and procedures and provide ad hoc support Assist with research by searching for relevant articles and research material Request material from publishers and source additional material for staff Update new books on the system to ensure accurate record keeping Compile journal content pages Co-ordinate day-to-day book loans Facilitate academic support and training sessions Participate in Marketing initiatives and strategies Responsibility: Email your updated CV to recruit@onlinepersonnel.co.za Working hours: Monday to Thursday 10 am to 7 pm Friday: 8 am to 12 noon Saturday: 8 am to 1 pm Qualifications / Requirements • Minimum of Advanced Diploma / Bachelors Degree in Library and Information Science • Must have professional registration with LIASA • Minimum of 1 years experience as an Assistant Librarian in a small to medium sized facility within an education environment • Experience in academic compliance, functions / activities experience within a Higher Education environment • Best suited to a friendly, organised person who works accurately and is able to handle pressure • Time management skills • Digital literacy skills • Working knowledge of MS Word, Excel and PowerPoint • Understanding of library related technology Key Performance Areas: Continuously train customers on how to use information centre databases to enable them to research and access information required Facilitate presentations Ensure adherence to policies and procedures and provide ad hoc support Assist with research by searching for relevant articles and research material Request material from publishers and source additional material for staff Update new books on the system to ensure accurate record keeping Compile journal content pages Co-ordinate day-to-day book loans Facilitate academic support and training sessions Participate in Marketing initiatives and strategies Salary: R14000 Job Reference #: Assistant Information Specialist

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Duties & Skills - Excellent organisational skills. - Superior mathematical and general problem solving skills. - Speed, accuracy and high attention to detail. - Management of database and multiple specialist applications critical to operations. - Maintenance of the network and servers. - Provision of general user support and liaison with specialist third party support. - Management of information security. - Advanced Excel skills. Educational Requirements - Matric with exemption. - University Degree an advantage. - IT Diploma or qualification an advantage.

lezane@rmgrecruitment.co.za Description: Our client within the automotive industry and is seeking an Engineering Specialist with the following requirements and experience EDUCATIONAL QUALIFICATION National Diploma in Electrical Engineering B-Tech Advantageous KNOWLEDGE / EXPERIENCE REQUIRED & PHYSICAL DEMANDS: 5 -10 years related experience in managing a maintenance department and plant support 5 -10 years related experience in planning and commissioning of projects 3 -5 years related experience in the supervision of technical staff KEY PERFORMANCE AREAS: Ensure all test equipment electrical, electronic and mechanical are always calibrated to the Company standard procedure. Support the quality department in all requirements of plant equipment performance improvements to the Company standards Support the quality department in all requirements of plant equipment performance improvements to the Company standards Participate and assist all quality driven innovation to the equipment Maintain production equipment up time in all electrical, electronic, and mechanical aspects of the equipment Participate and assist in all equipment improvement or innovation ideas required by production to increase Monitor and plan actions to reduce energy consumption as set by the Company standards and Goals Manage Engineering monthly cost according to the Company monthly target Mentor and train all subordinates for better performance in their respective disciplines Monitor and plan actions to prevent repetitive or ad hoc equipment stoppages Assist with all internal and external electrical, electronic and mechanical installations Assist with fault finding of ad hoc and repetitive electrical, electronic and mechanical equipment failures Manage and assign tasks to internal or external suppliers on safety audit findings Monitor and manage all safety device inspection assigned to the engineering team Communicate with external suppliers on safety device or equipment installations Manage all internal and external supplier maintenance Support the safety department on all functions safety related of any equipment or process in the plant Company Description: Automotive