Software support manager

Renowned IT Company is looking for an experienced Senior Software Support Consultant. The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Working closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase system knowledge Requirements B Com / Information System or similar qualification Knowledge and /or exposure to IT/Accounting systems will be an added advantage Minimum of 5 years’ experience in similar position will be advantageous Analytical and problem-solving skills Strong coaching and mentoring skills Exceptional communication and people skills Valid driver’s license is essential Willingness to travel nationally An understanding of the software development environment will be an added advantage Responsibility: Duties: Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Supply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheets Supply availability and assist consultants with applicable calls escalated to yourself Active involvement in managing two-way communication between ourselves and the relevant Account Managers Providing application support to users - Answer, resolve, and log in-bound customer calls, identify issues and provide suggestions and long-term resolutions Investigate and analyze system issues to determine cause of issues and appropriate corrective action Provide clear, professional, informative and appropriate communication to colleagues, customers, suppliers via telephonic, email, Skype and Team Viewer Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Deconstruct client issues and analyze the various solutions via various communication channels Salary is market related Send cv to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: SSSC001 Consultant Name: Damian Sin Hidge

South Africa Salary: Market Related Job Type: Permanent Sectors: Engineering Consulting Reference: NWI001683/Nikki Apply before Mar 22 2024 | 30 Days left Apply External Application

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We are looking for an IT Desktop Support Technician for a Renowned Company in Port Elizabeth. Requirements: A+ N+ Microsoft Certified certificates (advantageous) 1-year experience in support role (advantageous) Responsibility: The successful candidate will provide prompt, professional and efficient hardware and software support to all the group’s different departments. End-user desktop support and technical assistance (Windows OS & Office Applications) Installation, configuration and maintenance of all desktops, laptops and printers on the network Basic networking support for cabling, troubleshooting devices on the network Troubleshooting / diagnostics on all desktop and basic network related issues General user training and level of professionalism, confidentiality And any other related functions Salary is market related Send CV to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: DESK001 Consultant Name: Damian Sin Hidge

Are you a B2B business struggling to generate high-quality leads for your tech support services? Look no further! We are a trusted leads provider with a track record of delivering exceptional results for our clients. Our team of experienced professionals specializes in providing exclusive and verified tech support leads to B2B businesses of all sizes. Our leads are carefully vetted and verified, ensuring that they meet your specific criteria and are more likely to convert into paying customers. Our tech support leads are ideal for businesses that provide hardware and software support, network management, cybersecurity, cloud services, and more. We understand the challenges that B2B businesses face in generating quality leads, and our goal is to help you overcome those challenges with our reliable and high-quality leads. Partnering with us means you can focus on what you do best, while we take care of generating and delivering the leads you need to grow your business. Our affordable and flexible lead packages are designed to fit the specific needs and budget of your business. Don't waste any more time or resources on ineffective lead generation methods. Contact us today and let us help you achieve your business goals with our high-quality tech support leads. Call/Whatsapp: +919432788199 or visit https://www.techsupportleads.com for more information

We are looking for an experienced Desktop Support Technician for a Renowned Company in Port Elizabeth. Requirements: IT Qualification is essential. Matric qualification is essential. Must have at least two years’ experience as an IT Technician / Engineer. Must have a valid driver’s license and own reliable vehicle. Responsibility: Duties: PC Desktop & end-user support. Hardware and software support. Installation, repairs and maintenance of pc’s, networks and pc peripherals. Salary: R10 000 – R12 000 ctc per month Send CV to info@performitpersonnel.co.za Salary: R12000 Job Reference #: ITTECH001 Consultant Name: Damian Sin Hidge

Manage day to day functions of the group''s IT + Handle all day-to-day issues that arise and escalate to GITO where appropriate + Manage IT Administrator and Infrastructure and Support team + Manage external service providers + Standardise procedures to improve efficiency of subordinates and other human resources 2: Maintenance of secure IT Environment + Manage compliance score in Microsoft compliance centre + Ensure appropriate security policies and procedures are implemented and maintained + Report potential issues to GITO + Conduct research and provide recommendations to GITO to ensure security is maintained Infrastructure and support + Manage support escalations and ensure timeous resolution + Liaise with infrastructure and support lead to ensure stable environment + Ensure systems are properly administered according to agreed standards and procedures + Ensure turnaround times are within agreed SLAs + Ensure department is appropriately staffed at all times and plan capacity Service Providers + Manage SLAs of service providers and ensure on-time delivery + Handle and resolve complaints + Manage Service provider support functions and ensure support is effective Manage Group IT Projects + Develop/Compile detailed project plan with milestones (together with service provider project manager) + Liaise with and manage external service providers + Liaise with internal clients and other role players + Ensure adherence to project timelines and on-time delivery + Reporting in-line with project governance on the following: All technical aspects of projects Delivery, delays and issue resolution on project deliverables Formal reporting of all governance meetings reports to inform GITO report back to management Any other project reporting as identified Delivery of Information Systems + Ensure strict project governance according to agreed procedures and standards Track and report on progress as per agreed project governance structure Identify delivery risks early and report to project owner + Ensure projects are kept within scope and advise GITO if scope adjustment is required + Establish, manage and co-ordinate project team as required from time to time Systems Development + Assist with business analysis to ensure development is in line with business requirements + Ensure best practice is followed in the development of information systems + Continuously assess all systems and development on a technical level Ensure best practice is followed in selecting appropriate programming environments Systems Implementation + Plan and implement or assist with implementation and user adoption training for any new software (depending on nature of project) + Constantly evaluate exis

Perishable Foods Manager - Retail SUMMARY: Manage the receiving, storage, staging, and distribution of all Perishable Foods (includes produce, dairy, and frozen food product). Ensures compliance with health department standards and other regulations for all perishable foods. Responsible for full-cycle inventory management of produce and partners with the Inventory Manager for inventory of dairy and frozen foods. Provide backup support for Dry Products Manager as needed. PRIMARY DUTIES: Oversee the accurate and timely receiving of all perishable food products Organize storage areas to maximize capacity, minimize product handling, and ensure product temperature requirements are met Maintain procedures and processes that ensure 100% product rotation according to date and quality driven parameters Monitor the order selection process for all produce and frozen foods, and ensure orders are picked on time, accurately and with quality product Control and track inventory scrap due to spoilage and unmet quality standards Maintain accurate physical inventory counts on perishable foods Manages employees including performance management, training and development, workflow planning, and interviewing/on-boarding. Full-cycle inventory management of produce (receiving, product storage, order selection and staging, and distribution). Responsible for daily inventory tracking, reviewing outgoing orders and invoices for partner agencies, and submitting verified orders to Agency Services for billing Partners with Procurement Manager to review inventory counts and monthly picking schedule to accurately forecast perishable needs Collaborates with Programs Department to ensure successful distribution of fresh foods Partners with Safety Manager to identify and remedy safety concerns and champions weekly safety meetings Develops and evaluates process flows and creates standard operating procedures (SOP's) Regularly reviews and actively forecasts labor needs in conjunction with operations management Establishes and maintains strong relationships. Participates in special projects and performs other duties as assigned EDUCATION & EXPERIENCE: Education and Certifications: Four year degree in related field strongly preferred or equivalent education and relevant experience required. Food Safety Experience: Experience in multi-temperature distribution environment and managing perishable food inventories. Customer service experience strongly preferred. Previous supervisory experience required. Understanding of Inventory principles; ability to work effectively with designated Computer software; ability to perform basic mathematics; ability to adapt to varied work requirements and be flexible. Skills/Competencies: Must have good customer skills and mathematical skills. Ability to work effectively and efficiently both independently and in a team environment. Kindly send your comprehensive CV with contactable references to jobseekerspe@gmail.com

The Technical Project Manager will manage a single project of high complexity, multiple projects of low complexity or assist a senior project manager in managing a large project of high complexity. The mid level Project Manager will be expected to cover the following project knowledge areas: Integration, Scoping, Project Costings, Scheduling, Quality management, Resource Management, Risk Management, Communications Management, Procurement, Stakeholder Engagement and Project Closure. Salaries are negotiable depending on skill and ranges from R38-R42K per month. Closing date for the vacancy will be Friday, 19th of March 2021. Only SA born citizens to apply. Currently a WFH role. All CVS to be sent to melissa@bluedesk.co.za Responsibility: Ensure roles, responsibilities and deliverables for each project discipline/member are defined. Facilitate High-level software design sessions. Host project effort estimation sessions. Define a WBS and create a project plan in MS Project or appropriate tool. Setup JIRA projects and create Jira tickets to carry out the defined plan. Define a workflow that suits the project environment and is agreed on. Project communication of project plans, project meeting minutes, project reporting. Facilitate regular project updates with project stakeholder. Facilitate regular project meetings like daily stand-ups, sprint retrospectives, risk and issue resolution, change management, status check-ins. Manage and control of project schedule using JIRA and MS Project. Demonstrate collaboration with System Engineers, Architects and Team Leads to understand the none functional and quality requirements needed to deliver your project. Leading and motivating the project team. Building ongoing relationships with line management. Ensure creation of functional and nonfunctional documentation Documenting of Software release plans Minimum Requirements: Relevant tertiary qualification in Engineering or Information Sciences. 2-4 years technical Project management experience 2 years project management experience in a software development Project management certification Intermediate Agile Principles level of understanding Intermediate SDLC level of understanding Intermediate MS Project or similar software and MS Office applications. A novice level of Software design principles Skills and Knowledge Requirements: Intermediate level of experience in Project Administration Intermediate understanding: PMBOK Process Groups and Knowledge Areas Demonstrate experience in leading and motivating a project team Ability to perform scenario based analysis Salary: R42000 Job Reference #: Technical Project Manager IT Consultant Name: Melissa Sharland

Ready to bring your digital projects to life and drive business success? Devlarity could be your dedicated partner in crafting tailored software solutions. Our team of skilled software professionals is committed to delivering cutting-edge development services designed to suit your unique needs. With a focus on precision, innovation, and customer-centric design, we're here to turn your digital dreams into reality. Why Choose Devlarity? • Industry Expertise: Benefit from our deep industry knowledge and experience. • Comprehensive Solutions: We offer an array of services to meet your diverse requirements. • Customized Approach: Get a personalized strategy aligned with your project's goals. • Tailored Solutions: Get customized software services that suit your unique needs. • Client-Centric Approach: Enjoy personalized attention and guidance tailored to your requirements. • Real-World Impact: Our solutions translate into practical results for your business. Unlock your digital potential with Devlarity. Connect with us today to explore how we can elevate your software development projects to new heights. Operating Hours: Mon - Fri: 09:00 am - 17:00 pm | Sat-Sun: Closed Contact Us: Reach out at info@devlarity.com or WhatsApp/Call (+27) 78 301 4214 Visit Our Website: www.devlarity.com Keywords android and iOS mobile app development port elizabeth (pe), android and iOS mobile app development gqeberha, native app development port elizabeth (pe), native app development port gqeberha, hybrid app development port elizabeth (pe), hybrid app development gqeberha, mobile app development services port elizabeth (pe), mobile app development services port gqeberha, mobile app development company port elizabeth (pe), mobile app development company gqeberha, web design and development services port elizabeth (pe), web design and development services gqberha, web app development services port elizabeth (pe), web app development services port gqeberha, software project management port elizabeth (pe), software project management gqeberha, website & app hosting services port elizabeth (pe), website & app hosting services gqeberha, software maintenance & support services port elizabeth (pe), software maintenance & support services gqeberha android and iOS mobile app development cape town (cpt), native app development cape town (cpt), hybrid app development cape town (cpt), mobile app development services cape town (cpt), mobile app development company cape town (cpt), web design and development services cape town (cpt), web app development services cape town (cpt), software project management cape town (cpt), website & app hosting services cape town (cpt), software maintenance & support services cape town (cpt). android and iOS mobile app development cape town (cpt), native app development cape town (cpt hybrid app development johannesburg (jhb), mobile app development services johannesburg (jhb), mobile app development company johannesburg (jhb), web design and development services johannesburg (jhb), web app development services johannesburg (jhb), software project management johannesburg (jhb), website & app hosting services johannesburg (jhb), software maintenance & support services johannesburg (jhb). android and iOS mobile app development durban (kzn), native app development durban (kzn), hybrid app development durban (kzn), mobile app development services durban (kzn), mobile app development company durban (kzn), web design and development services durban (kzn), web app development services durban (kzn), software project management durban (kzn), website & app hosting services durban (kzn), software maintenance & support services durban (kzn).

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RESPONSIBILITIES: · General Resolve user and client issues within SLA. Offer remote and potentially onsite support. Install and configure hardware and software components. Assist with user acceptance testing. Troubleshoot hardware and software issues. Perform root cause analysis. Repair or replace damaged hardware. Perform tests and evaluations of new software and hardware. Provide advanced user support and training. Pro-active communication to stakeholders. Conduct daily system checks and maintenance operations. Establish good relationships with all customers and colleagues. Manage technical documentation work with 3rd party vendors for system support. Technical Project Management. · Server Administration (Windows and/or Linux): Server administration and maintenance. User and Group administration. Backup administration. Network Administration: IP and Routing design administration. Security. Deployment of networks. Switch, Wi-Fi, Router and Firewall administration. DNS administration. Network traffic monitoring and troubleshooting. EDUCATION AND EXPERIENCE (minimum): SKILLS / EXPERIENCE / COMPETENCIES & TECHNOLOGIES: · Software: o Windows environment software § Microsoft Windows (desktop), Microsoft Server & Microsoft Office Suite § Anti-Virus Software (ESET) § Backup technologies (Altaro, Arc Server, Tape drives) § Infrastructure Monitoring (e.g. PRTG, Nagios, Solarwinds, etc.) § VM (e.g. HyperV, VMWare) o Linux environment software § Linux OS § DNS (Bind) § Mail (e.g. Postfix, Sendmail, Exim, etc.) § Fileserver (e.g. SMB, NFS, iSCSI, etc.) § VM (Proxmox) · Networking: o Midlevel knowledge of routing, switching, IP addressing & FW rules o Analysis/Troubleshooting software (e.g. Wireshark) o Cabling and Crimping o Network equipment experience (e.g. Ubiquity, Mikrotik, Cisco, Dell, Sonicwall, Fortigate, Huawei) · Other: o Python, PowerShell and other scripting skills o Proven telephonic and onsite support history. o Any additional software and database skills would be advantageous. o Experience in telecommunication/transmission systems including Wifi, LTE, 5G, VoIP, etc. would be advantageous. Experience in fiber optics would be advantageous.

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The Idea Portal is looking for an Operations Manager that will be responsible for spear-heading our operations/support department and its growth. As operations manager you will be required to build and improve our team which is responsible for numerous small to corporate scale support contracts.You will be responsible to build, implement and monitor business policies. Run departmental incentives and training programs. Drive and measure your support team. We’ve grown with more than 150% the past year as a time and attendance company and you will be challenged toimplement necessary changes to accommodate the growth.Some of your responsibilities will include, but is not limited to:●Be involved with, interview, hire and train support staff members.●Manage overall operations and its effectiveness and success.●Directing and monitoring responsibilities and duties within the support department●Addressing employee performance and corrective action plans.●Contribute operations information and recommendations to strategic plans and reviews.●Develop or improve operations systems by determining product handling and storage requirements.●Analyse process workflow, employee and space requirements and equipment layout; implement changes●Serve as the primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities.●Plan and forecast budget requirements for the support department.A full job description is available if you make the short list for the position. Before applying, make sure you familiarise yourself with our product and services here:Company: www.theideaportal.co.zaProduct: www.nako.co.za and http://lite.nako.co.zaMinimum salary of R18 000 (dependant on experience) + incentives and commission.Minimum 5 years experience in support or consultancy related positions.Minimum 2 years experience in management.To apply, or for more information, send your CV to jobs@theideaportal.co.za

Role and Responsibilities Technical Must ensure teams follow the correct procedures, policies and documentation requirements across project phases. Able to guide the team through the development, testing and implementation stages and review the completed work effectively Provide direction and technical expertise in design, development and systems integration Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability Management Project scheduling and resource management Planning, budgeting, reporting on projects and tracking project progress Make presentations on project status, present monthly and quarterly reports to senior management Conduct performance reviews/assessments of 3rdparty contractors and give feedback. Estimate project budgets, coordinate with the NFM for funds in terms of Capex approval and plan for purchasing of equipment and hardware in a cost-effective way Provide support to users with computer or other technical difficulties Consider project proposals and evaluate feasibility Generate ideas for improving technical infrastructure Survey, investigate, and prepare reports, feasibility studies, specifications and drawings to provide suitable design solutions to meet Client objectives. Monitor the time, cost and quality of work undertaken. Ensure all works comply with the appropriate professional and technical standards (SANS, NBR, Constructions Regulations etc.) To assist in the programming of M & E related projects and programming of projects for multi-disciplined design teams. To ensure compliance with EDGE or similar in terms of environmental efficiency and all matters pertaining to the energy efficiency of buildings. Carry out MEP condition surveys Plans, implements and administers a preventative maintenance program to provide maximum life to facilities and reliability necessary to support Trueprop’s mission Provides regular verbal/written reports to the NFM/PM Qualifications and Education Requirements Diploma in mechanical and/or electrical related environment or equivalent. Good level of literacy and numerical skills. Attention to detail and accuracy in the presentation of data/information. Experience of managing MEP project related costs and understanding of budgetary control and records. Ability to manage day to day work and prioritising workload, with supervision where priorities can change on a frequent basis. Ability to work as a proactive and supportive member of a team. Full driving licence and use of own car for business purposes Have facilities, construction and/or engineering management experience for at least 10 years Should You meet the above requirements please email your cv to kpage-wood@shimmer.co.za