Service delivery manager

East LondonManaging the Call centre staff and responsible for driving sales through delivery and other omni channels. The role include interacting with the co-ordinator on a daily basis, and with agents at times. The role reports to the General Manager. Minimum Requirements: Relevant tertiary qualification - BCom advantageous/preferred 2+ years managerial experience, including managing staff and dealing with customers Responsibilities:Reviewing procedures and enhancing process where neededMarketing initiatives to drive sales and suggest possible stores to adopt delivery layer through analysis Drivers pay calculations Sales tracking and daily checks Forecasting sales and call centre agent deploymentManaging staff conflict and performance, and resolving customer complaints and breakdowns of call centre Conducting visits at delivery restaurants to ensure world class delivery service and systems To accompany drivers periodically to observe service delivery Responsible for all aggregator deliveries ensuring restaurants always available to receive and process ordersTracking uptimeCompetencies / Skills: Ability to speak, read and write English fluently Advanced numerical skills and statistical skillsThe capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary

Manage day to day functions of the group''s IT + Handle all day-to-day issues that arise and escalate to GITO where appropriate + Manage IT Administrator and Infrastructure and Support team + Manage external service providers + Standardise procedures to improve efficiency of subordinates and other human resources 2: Maintenance of secure IT Environment + Manage compliance score in Microsoft compliance centre + Ensure appropriate security policies and procedures are implemented and maintained + Report potential issues to GITO + Conduct research and provide recommendations to GITO to ensure security is maintained Infrastructure and support + Manage support escalations and ensure timeous resolution + Liaise with infrastructure and support lead to ensure stable environment + Ensure systems are properly administered according to agreed standards and procedures + Ensure turnaround times are within agreed SLAs + Ensure department is appropriately staffed at all times and plan capacity Service Providers + Manage SLAs of service providers and ensure on-time delivery + Handle and resolve complaints + Manage Service provider support functions and ensure support is effective Manage Group IT Projects + Develop/Compile detailed project plan with milestones (together with service provider project manager) + Liaise with and manage external service providers + Liaise with internal clients and other role players + Ensure adherence to project timelines and on-time delivery + Reporting in-line with project governance on the following: All technical aspects of projects Delivery, delays and issue resolution on project deliverables Formal reporting of all governance meetings reports to inform GITO report back to management Any other project reporting as identified Delivery of Information Systems + Ensure strict project governance according to agreed procedures and standards Track and report on progress as per agreed project governance structure Identify delivery risks early and report to project owner + Ensure projects are kept within scope and advise GITO if scope adjustment is required + Establish, manage and co-ordinate project team as required from time to time Systems Development + Assist with business analysis to ensure development is in line with business requirements + Ensure best practice is followed in the development of information systems + Continuously assess all systems and development on a technical level Ensure best practice is followed in selecting appropriate programming environments Systems Implementation + Plan and implement or assist with implementation and user adoption training for any new software (depending on nature of project) + Constantly evaluate exis

Delivery drivers required, the employee must meet the following criteria valid motor cycle learners licence. a sound knowledge of the lorraine surropunding areas must have good customer service. willing to work shifts, public holidays and weekends. email your cv to steerslorraine@chettfoods.co.za

Restaurant in walmer offering delivery service require agent to take customer order via call or whatapp. Working hour 11Am -8 PM Full time Roles and duties: Familiar with the menu and terms and conditions of our restaurant. -Take order via telephone or whatsapp. -Organise deliveries by mapping the route and timing of deliveries -Require fast typing abilities -Good customer care on whatsapp -Good customer service via call or whatapp -Good at hearing and speaking -Preferably previously have waiter experience Please send your C.V. to email: sushiportelizabeth@gmail.com

Are you currently employed as a Service Manager in the Witbank,Middleburg Springs or Pretoria East Area. Do you have 5 years experience running a Workshop doing 1000 hours per month preferably with strong LDV experience. Please send your CV plus last 6 months Salary Advice's to info@mcrecruit.co.za Salary: R65 000 Cost to Company Consultant Name: Mike Cotterell

Vacancy: FPA Manager Sarah Baartman West Fire Protection Association invite applicants for the role of Manager of the FPA in the Kouga, Kou-kamma and Dr Beyers Naudè municipal areas. The Association aims to contribute to the development of communities and land owners by reducing risks due to veldfires while promoting the useful role of veldfires and educate its members about better fire management. The position offered is a full-time appointment with 40 hours per week and a monthly salary between R12 000 and R18 000, depending on experience. Key Responsibilities: Establish an Integrated Fire Management Plan for the FPA Establish Fire Management Units and organize members to participate Marketing of FPA and recruiting of new members Qualifications: A relevant tertiary qualification with experience in areas of environmental management, nature conservation, agriculture, forestry, or fire service. Work Experience: - Experience in a management position. - Experience in integrated fire management. Applications: Qualifying candidates can send a request for information to: Email: sbwfpa@gmail.com Closing Date: 7 June 2021

Looking for a young and dynamic person to join the team. Must have experience in the gym industry and a personal training qualifications will be a bonus in this positition, grade 12 certifications a must and contactable references Must stay in and around Jeffrey's bay with own transport. Must be willing to work every second Saturday. Basic Salary offered Please sent cv to manager@edgefitness-jbay.co.za

Grow the business in the specific geographic area the new business is located, in accordance with business growth plans and budgets, by actively positioning the business brand and products, selling the products and services to the local market, and ensuring the effective coordination of operational processes in order to deliver service as contractually agreed with clients. KEY RESPONSIBILITIES Sales Management:- Actively markets and sells products and services in the region to achieve agreed sales targets. Acts as primary contact between clients and business for purposes of: negotiating prices within the parameters of the Authority Framework providing customised solutions problem/issue resolution Engages with clients on a regular basis to maintain sound relationships. Manages client concerns relating to service delivery and ensures resolution thereof. Stays abreast of and informs the General Manager of changing market and competitor trends. Reports sales statistics to the General Manager on a weekly basis. Maintains a current and updated database on all clients in own portfolio. Keeps informed of legislative requirements pertaining to document retention. Provides customised solutions through an in-depth understanding of specific client needs relating to document classification and retention to ensure fast and effective retrieval. Prepares and presents business proposals to existing and potential clients as required. Operational Management:- Ensures operational throughput as per SLA agreement for all clients and services. Reviews and evaluates operational workflows and procedures to customise and improve job processes on a continuous basis. Ensures optimisation of resources with respect to current workloads. Ensures maintenance and optimal usage of fleet vehicles, and recommends additions or replacement of vehicles. Monitors and ensures that all vehicles conform to corporate identity guidelines. Ensures fast and effective retrieval of documents for delivery to clients as required. Ensures accurate and timeous location of files and boxes. Manages and ensures fast and effective collection and delivery of clients’ documents and records. Ensures strict adherence to the corporate dress code. Monitors and ensures the maintenance and servicing of all facilities. Ensures the physical security of facilities, i.e. alarm system, electric fencing, fire detection system, etcetera. Manages and ensures adequate control of stock, i.e. accurate and timeous despatch and receiving. Ensures effective servicing of clients both on and off site. Ensures that client requests are dealt with quickly and effectively in line with service expectations, and that all client queries are resolved satisfactorily. Reports on operational productivity to the General Manager on a daily, weekly and monthly basis, i.e. box receipts, requests, vehicle uti... Job Reference #: CPT000242/SG

KEY RESPONSIBILITIES Sales Management:- • Actively markets & sells products & services in the region to achieve agreed sales targets. • Acts as primary contact between clients & business • Engages with clients on a regular basis to maintain sound relationships. • Manages client concerns relating to service delivery & ensures resolution thereof. • Stays abreast of & informs GM of changing market & competitor trends. • Reports sales statistics to GM on a weekly basis. • Maintains a current & updated database on all clients in own portfolio. • Keeps informed of legislative requirements pertaining to document retention. • Provides customised solutions through an in-depth understanding of specific client needs relating to document classification & retention to ensure fast & effective retrieval. • Prepares & presents business proposals to existing & potential clients as required. Operational Management:- • Ensures operational throughput as per SLA agreement for all clients & services. • Reviews & evaluates operational workflows & procedures to customise & improve job processes on a continuous basis. • Ensures optimisation of resources with respect to current workloads. • Ensures maintenance & optimal usage of fleet vehicles, & recommends additions or replacement of vehicles. • Monitors & ensures that all vehicles conform to corporate identity guidelines. • Ensures fast & effective retrieval of documents for delivery to clients as required. • Manages & ensures fast & effective collection & delivery of clients’ documents & records. • Monitors & ensures maintenance & servicing of all facilities. • Ensures physical security of facilities. • Manages & ensures adequate control of stock. • Ensures effective servicing of clients both on & off site. • Ensures that client requests are dealt with quickly & effectively in line with service expectations, & that all client queries are resolved satisfactorily. • Reports on operational productivity to GM on daily, weekly & monthly basis. • Refers Capex submissions to GM. • Reports capacity utilisation of operational resources & facilities to GM on a monthly basis. • Ensures that all retention centres & pre-staging areas comply with OSH Act & housekeeping guidelines. People Management:- • Ensures that staff are trained, skilled & that their expertise is optimally applied. • Implements staff policies & disciplinary processes appropriately. • Recruits appropriate staff with required skills to fill vacancies. Cost Management:- • Provides input into the compilation of regional budget. • Optimises resources to control & minimise costs. SUPERVISORY RESPONSIBILITIES: • Has overall responsibility for a staff complement of 1-30. QUALIFICATIONS, EXPERIENCE & KNOWLEDGE: • Degree or Diploma in Sales/Logistics/Warehousing Management/Supply Chain/Operations Management • 5 yrs sales exp in a services industry with a proven sales track record, with 2 yrs of management exp managing a small team • Must have own vehicle & valid driver’s licence EMPLOYMENT EQUITY

My client, an IT company based in Stellenbosch is looking to employ a vibrant, front-line Office Manager / Coordinator to join their team. The ideal candidate must reside in Stellenbosch or surrounding areas and must have a valid driverâ??s license and own, reliable transport Duties will include, but are not limited to the following: Maintain and meet all KPI’s Ensure all calls and tickets are effectively managed and owned through resolution and closure Sign up of new clients Scheduling installations Raising quotations and invoices Manage the debtors Dealing with suppliers Act as a team player to share information and knowledge to ensure service is consistent and at the highest level that can be achieved Provide structure for the team in the absence of appropriate IT management Ensure all appointments are arranged and Technicians are on time for appointments Accountable managing and monitoring internal assets to ensure accurate inventory records Maintain proper filing system of all supporting documents Managing incoming calls Requirements: Grade 12 Certificate Excellent communication skills (written and verbal (fluent in English and Afrikaans) Excellent organisational skills Basic booking skills Excellent time management skills Some IT background will be advantageous Service delivery driven Able to work in a team and independently Computer literate with experience in Outlook, Word, Excel and Xero Basic drafting ability Valid drivers’ licence with own reliable transport Job Reference #: SW002327/JM

We have a vacancy for a Regional Fleet Maintenance Manager overseeing 5 sites (Bloemfontein (base depot), Kimberley, Hartswater, Kuruman & Upington). Duties includes, but are not limited to: Ensure planned maintenance objectives are met as the head of maintenance and facilities. Meet customer requirements through effective maintenance management. Develop and lead a team to ensure that the best results are achieved at all times. Ensure adherence to the company's rules and regulations Ensure that housekeeping is maintained at all sites Ensure safe work practices as defined during Induction and other health and safety related training and awareness campaigns; secure compliance in terms of service delivery, quality and innovation; Manage and assume accountability for the total preventative maintenance system of the fleet, operational facilities and equipment; Exercise effective budget and cost controls Ensure effective absentee control measures Ensure compliance with health and safety regulations and ensure effective application of occupational health and safety standards throughout the department; Ensure timeous and accurate reporting of KPI's and ensure the department remains within the required targets; Ensure effective implementation of succession planning Ensure effective cost control measures including budgets and forecasts; Ensure to assist in delivering profitable growth Perform continuous inspections at all sites regarding operational requirements and workmanship Maintain and adhere to standard operation meeting agenda's and frequencies; Assist in the interview and selection process together with human resources; Ensure accountability for all equipment and facilities at all sites; Develop employees within your department to achieve peak productivity and reach their full potential; Ensure employees assigned to your responsibility are effectively trained to perform their daily work functions; Manage and control discipline within your department; Control and manage the implementation of new projects within or affected by your department; Ensure effective manpower control within your department; (hours worked, overtime and shifts) Ensure required administrative functions are adhered to Controlling of fixed assets and giving a monthly report to the client and head office. Control over parts ordered Control over services and signing off on all job cards Requirements: Grade 12, Diesel Mechanic, Sound knowledge of fleet maintenance and management Minimum of five years, maintenance/logistics experience in supervisory capacity Valid South African ID and driver’s license, must be based in Bloemfontein. Please sent your CV to HumanR776@gmail.com Salary and benefits will be discussed during the interview Reference: RFMM Please note that if you have not received any response in 14 days, your application has been unsuccessful.

Our client is seeking an experienced assistant manager for their fuel station based in Motehrwell Port Elizabeth. As assistant manage your duties include, but not limited to: Monitor service levels, staff attendance & report disciplinary issues. Ensure that customer service from our fuel attendants & cashiers is of the highest level. Deal with customers yourself in a courteous & professional manner. Receive & control stock. Ensure dips are done & checked against the system. Oversee cash floats, deposits, sales etc. in the absence of your Manager. You will report to the Service Station Manager. All necessary training will be made available to you should it be necessary.

Trinetra iWay’s elevator field employee monitoring software is the best choice for any lift or elevator industries that helps you to streamline business operation efficiently by improving your daily based field business operations. Trinetra iWay Elevator service task Management software facilitates service team manager to map a customer’s work location, awareness of each executive’s job progress, time deviation and work site location. This also facilitates the manager to schedule the right amount of tasks for each of the service team taking into account the distance and other vital parameters.

Looking for a hard working individual that is willing to work on their own, overtime and on weekends when there is need. Individual has to be literate and have very good machanical sense, good work ethics and be open minded in order to solve problems on their own. Work wil consist of general repairs, maintenance and service, workshop manager. Work is on a farm in Patensie, no housing and transport is available. Salary depends on amount of experience and capability. Please send cv or contact me at 0820552902

Position: Sales Manager General Summary: Lead Insurance Sales and Service teams within assigned territory. Provide feedback and input to insurance leadership regarding how to improve service and promote continued growth of insurance. Assuring sales operations run effectively. Key responsibilities § Direct supervision, coaching and development of Insurance Sales and Service teams. § Prepare and facilitate monthly performance and development meetings and annual performance reviews. § Review monthly results and provide input to Sales teams. § Assist with interviewing, hiring, training, coaching, and performance of Sales team. § Develop content and conduct regular sales meetings. § Provide sales leads and track results. § Assist Quality Control Specialist in assuring risk management procedures are followed. § Act as information source to staff regarding service guidelines, policies and procedures. § Assure insurance partner communications are disseminated to Sales Teams. § Establish and monitor Individual Development Plans. § Oversee annual performance reviews for Sales teams. § Research and resolve policy holders’ concerns. § Responsible for assuring delivery of outstanding member service. § Assure maintenance of a professional work environment. § Participate in the development of regional sales and marketing plans, promotions and consumer events. § Meet regularly with operations leadership to assure alignment with sales operations. Education / Experience § Minimum Matric § Diploma or equivalent § Management/Supervisory skills and Insurance principles. § FAIS Compliant. Three years Insurance or Leadership preferred.