Service delivery

Manage day to day functions of the group''s IT + Handle all day-to-day issues that arise and escalate to GITO where appropriate + Manage IT Administrator and Infrastructure and Support team + Manage external service providers + Standardise procedures to improve efficiency of subordinates and other human resources 2: Maintenance of secure IT Environment + Manage compliance score in Microsoft compliance centre + Ensure appropriate security policies and procedures are implemented and maintained + Report potential issues to GITO + Conduct research and provide recommendations to GITO to ensure security is maintained Infrastructure and support + Manage support escalations and ensure timeous resolution + Liaise with infrastructure and support lead to ensure stable environment + Ensure systems are properly administered according to agreed standards and procedures + Ensure turnaround times are within agreed SLAs + Ensure department is appropriately staffed at all times and plan capacity Service Providers + Manage SLAs of service providers and ensure on-time delivery + Handle and resolve complaints + Manage Service provider support functions and ensure support is effective Manage Group IT Projects + Develop/Compile detailed project plan with milestones (together with service provider project manager) + Liaise with and manage external service providers + Liaise with internal clients and other role players + Ensure adherence to project timelines and on-time delivery + Reporting in-line with project governance on the following: All technical aspects of projects Delivery, delays and issue resolution on project deliverables Formal reporting of all governance meetings reports to inform GITO report back to management Any other project reporting as identified Delivery of Information Systems + Ensure strict project governance according to agreed procedures and standards Track and report on progress as per agreed project governance structure Identify delivery risks early and report to project owner + Ensure projects are kept within scope and advise GITO if scope adjustment is required + Establish, manage and co-ordinate project team as required from time to time Systems Development + Assist with business analysis to ensure development is in line with business requirements + Ensure best practice is followed in the development of information systems + Continuously assess all systems and development on a technical level Ensure best practice is followed in selecting appropriate programming environments Systems Implementation + Plan and implement or assist with implementation and user adoption training for any new software (depending on nature of project) + Constantly evaluate exis

East LondonManaging the Call centre staff and responsible for driving sales through delivery and other omni channels. The role include interacting with the co-ordinator on a daily basis, and with agents at times. The role reports to the General Manager. Minimum Requirements: Relevant tertiary qualification - BCom advantageous/preferred 2+ years managerial experience, including managing staff and dealing with customers Responsibilities:Reviewing procedures and enhancing process where neededMarketing initiatives to drive sales and suggest possible stores to adopt delivery layer through analysis Drivers pay calculations Sales tracking and daily checks Forecasting sales and call centre agent deploymentManaging staff conflict and performance, and resolving customer complaints and breakdowns of call centre Conducting visits at delivery restaurants to ensure world class delivery service and systems To accompany drivers periodically to observe service delivery Responsible for all aggregator deliveries ensuring restaurants always available to receive and process ordersTracking uptimeCompetencies / Skills: Ability to speak, read and write English fluently Advanced numerical skills and statistical skillsThe capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary

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Restaurant in walmer offering delivery service require agent to take customer order via call or whatapp. Working hour 11Am -8 PM Full time Roles and duties: Familiar with the menu and terms and conditions of our restaurant. -Take order via telephone or whatsapp. -Organise deliveries by mapping the route and timing of deliveries -Require fast typing abilities -Good customer care on whatsapp -Good customer service via call or whatapp -Good at hearing and speaking -Preferably previously have waiter experience Please send your C.V. to email: sushiportelizabeth@gmail.com

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Grow the business in the specific geographic area the new business is located, in accordance with business growth plans and budgets, by actively positioning the business brand and products, selling the products and services to the local market, and ensuring the effective coordination of operational processes in order to deliver service as contractually agreed with clients. KEY RESPONSIBILITIES Sales Management:- Actively markets and sells products and services in the region to achieve agreed sales targets. Acts as primary contact between clients and business for purposes of: negotiating prices within the parameters of the Authority Framework providing customised solutions problem/issue resolution Engages with clients on a regular basis to maintain sound relationships. Manages client concerns relating to service delivery and ensures resolution thereof. Stays abreast of and informs the General Manager of changing market and competitor trends. Reports sales statistics to the General Manager on a weekly basis. Maintains a current and updated database on all clients in own portfolio. Keeps informed of legislative requirements pertaining to document retention. Provides customised solutions through an in-depth understanding of specific client needs relating to document classification and retention to ensure fast and effective retrieval. Prepares and presents business proposals to existing and potential clients as required. Operational Management:- Ensures operational throughput as per SLA agreement for all clients and services. Reviews and evaluates operational workflows and procedures to customise and improve job processes on a continuous basis. Ensures optimisation of resources with respect to current workloads. Ensures maintenance and optimal usage of fleet vehicles, and recommends additions or replacement of vehicles. Monitors and ensures that all vehicles conform to corporate identity guidelines. Ensures fast and effective retrieval of documents for delivery to clients as required. Ensures accurate and timeous location of files and boxes. Manages and ensures fast and effective collection and delivery of clients’ documents and records. Ensures strict adherence to the corporate dress code. Monitors and ensures the maintenance and servicing of all facilities. Ensures the physical security of facilities, i.e. alarm system, electric fencing, fire detection system, etcetera. Manages and ensures adequate control of stock, i.e. accurate and timeous despatch and receiving. Ensures effective servicing of clients both on and off site. Ensures that client requests are dealt with quickly and effectively in line with service expectations, and that all client queries are resolved satisfactorily. Reports on operational productivity to the General Manager on a daily, weekly and monthly basis, i.e. box receipts, requests, vehicle uti... Job Reference #: CPT000242/SG

Job Position: Export and Shipping Documentation Controller Ref: 3550 Location: Port Elizabeth Salary: R10 000 to R20 000 per month commensurate with experience and qualification Qualifications / Requirements: • Extensive computer and Excel experience – will be tested • Attention to detail and accuracy • Previous experience in shipping and freight forwarding - – focusing on documentation • Excellent sense of prioritising, planning and organising • Deadline driven • Ability to work in pressurized environment and being resilient • Be able to deal with repetition and cope under stress / volumes • Willing to work overtime • Own reliable transport Key Performance Areas: • To manage the documentation and adhere to specific consignee’s requirements • Ensure documentation is delivered. To complete full set of docs within 7 days of vessel sailing • Short transit shipments to be completed • Find solutions where regular errors occur • Avoid additional unnecessary amendment charges • Respond to queries immediately • Manage shipping consignee’s and special documentation requirements • Sample docs to be supplied before processing of originals: - Freight Pre-paid/collect/payable elsewhere - Waybill / original BOL/original bill with Telex release - Additional documentation needed e.g. attested invoices or Packing lists to be included with export documents - Courier of Docs – approval needed or immediate - Courier addresses for final documents • Update distribution and communication requirements • Ensure special weight Instructions are followed: - Specific net weight requirements to be adhered to - VGM to be followed for cargo gross weight - Responsible to provide accurate and relevant information for internal and external purposes for use by the Executive Committee in order for them to make informed decisions • Process operations: - Receive booking, determine protocol and handling requirement process operations of consignment - Expeditiously consigning of shipments - Ensure all regulations are met and in accordance with the commodity and import country profile - Prepare all export documents within required timeframe - Manage data for shipments by providing instructions and support for all steps of certification - Complete all documentation submissions accurately and according - Finalize and transmit correctly completed documentation within service delivery undertaking - Effectively facilitate all aspects required and process any additional requests for successful delivery - Record keeping, data maintenance and communication in accordance with company SOP - Update, monitor and collate all shipment details and review in transit status • Protocol compliance: - Ensure compliance to all company policies and procedures - Manage all communication with export authorities and role players Responsibility: Qualifications / Requirements: • Extensive computer and Excel experience – will be tested • Attention to detail and accuracy • Previous experience in shipping and freight forwarding - – focusing on documentation • Excellent sense of prioritising, planning and organising • Deadline driven • Ability to work in pressurized environment and being resilient • Be able to deal with repetition and cope under stress / volumes • Willing to work overtime • Own reliable transport Key Performance Areas: • To manage the documentation and adhere to specific consignee’s requirements • Ensure documentation is delivered. To complete full set of docs within 7 days of vessel sailing • Short transit shipments to be completed • Find solutions where regular errors occur • Avoid additional unnecessary amendment charges • Respond to queries immediately • Manage shipping consignee’s and special documentation requirements • Sample docs to be supplied before processing of originals: - Freight Pre-paid/collect/payable elsewhere - Waybill / original BOL/original bill with Telex release - Additional documentation needed e.g. attested invoices or Packing lists to be included with export documents - Courier of Docs – approval needed or immediate - Courier addresses for final documents • Update distribution and communication requirements • Ensure special weight Instructions are followed: - Specific net weight requirements to be adhered to - VGM to be followed for cargo gross weight - Responsible to provide accurate and relevant information for internal and external purposes for use by the Executive Committee in order for them to make informed decisions • Process operations: - Receive booking, determine protocol and handling requirement process operations of consignment - Expeditiously consigning of shipments - Ensure all regulations are met and in accordance with the commodity and import country profile - Prepare all export documents within required timeframe - Manage data for shipments by providing instructions and support for all steps of certification - Complete all documentation submissions accurately and according - Finalize and transmit correctly completed documentation within service delivery undertaking - Effectively facilitate all aspects required and process any additional requests for successful delivery - Record keeping, data maintenance and communication in accordance with company SOP - Update, monitor and collate all shipment details and review in transit status • Protocol compliance: - Ensure compliance to all company policies and procedures - Manage all communication with export authorities and role players Salary: R10000 to 20000 Job Reference #: Export and Shipping Documentation Controller

Job Title - Retail Shop Assistant – Worcester, Western Cape As we at Marcel’s pride ourselves by manufacture and supply the finest quality and service to our customers, the Shop Assistant is a key role player in the continuation and success of quality service delivery. The successful candidate will be expected to carry out their tasks with passion, friendliness and exceptional customer service delivery within the store. They, alongside the rest of the team, drive the vision, mission and ethos of the store. This necessitates a self-motivated, go-getter and planner with excellent human relations. Requirements: • Grade 12 • Experience working on a “POS”/and or cashier system • Retail working experience in a similar position (would be an advantageous) • Telephone etiquette • Excellent customer service • Good written and verbal communication Key Responsibilities: • Good customer relations at all times which include but is not limited to the following: - Greeting customers upon arrival and when they leave - Answering telephones as soon as someone is available to take the call. No personal calls during work time. - Serving customers correct product as speedily as possible - Stating cost of purchase and change amount audibly and giving receipts - Being friendly at all times - Making suggestions to customers who are undecided - Speaking in full sentences - Inform waiting customers that you will attend to them shortly • Working the cash register and cashing up of tills Behavioral Competency: • Honest, punctual and reliable • Friendly and willing to go the extra mile Please submit your CV to recruit@marcels.co.za or drop it off at the Worcester store. If you have not been contacted within 2 weeks of applying, please consider your application as unsuccessful. Please quote the reference. Store Location: Mountain Mill Shopping Centre, Worcester Closing Date for all applications: 20/08/2021

KEY RESPONSIBILITIES Sales Management:- • Actively markets & sells products & services in the region to achieve agreed sales targets. • Acts as primary contact between clients & business • Engages with clients on a regular basis to maintain sound relationships. • Manages client concerns relating to service delivery & ensures resolution thereof. • Stays abreast of & informs GM of changing market & competitor trends. • Reports sales statistics to GM on a weekly basis. • Maintains a current & updated database on all clients in own portfolio. • Keeps informed of legislative requirements pertaining to document retention. • Provides customised solutions through an in-depth understanding of specific client needs relating to document classification & retention to ensure fast & effective retrieval. • Prepares & presents business proposals to existing & potential clients as required. Operational Management:- • Ensures operational throughput as per SLA agreement for all clients & services. • Reviews & evaluates operational workflows & procedures to customise & improve job processes on a continuous basis. • Ensures optimisation of resources with respect to current workloads. • Ensures maintenance & optimal usage of fleet vehicles, & recommends additions or replacement of vehicles. • Monitors & ensures that all vehicles conform to corporate identity guidelines. • Ensures fast & effective retrieval of documents for delivery to clients as required. • Manages & ensures fast & effective collection & delivery of clients’ documents & records. • Monitors & ensures maintenance & servicing of all facilities. • Ensures physical security of facilities. • Manages & ensures adequate control of stock. • Ensures effective servicing of clients both on & off site. • Ensures that client requests are dealt with quickly & effectively in line with service expectations, & that all client queries are resolved satisfactorily. • Reports on operational productivity to GM on daily, weekly & monthly basis. • Refers Capex submissions to GM. • Reports capacity utilisation of operational resources & facilities to GM on a monthly basis. • Ensures that all retention centres & pre-staging areas comply with OSH Act & housekeeping guidelines. People Management:- • Ensures that staff are trained, skilled & that their expertise is optimally applied. • Implements staff policies & disciplinary processes appropriately. • Recruits appropriate staff with required skills to fill vacancies. Cost Management:- • Provides input into the compilation of regional budget. • Optimises resources to control & minimise costs. SUPERVISORY RESPONSIBILITIES: • Has overall responsibility for a staff complement of 1-30. QUALIFICATIONS, EXPERIENCE & KNOWLEDGE: • Degree or Diploma in Sales/Logistics/Warehousing Management/Supply Chain/Operations Management • 5 yrs sales exp in a services industry with a proven sales track record, with 2 yrs of management exp managing a small team • Must have own vehicle & valid driver’s licence EMPLOYMENT EQUITY