Reservations manager

Cape Town Salary: Market Related Job Type: Permanent Sectors: Hospitality Reference: CAW000407/CH Apply before Jun 30 2023 | 23 Days left Apply External Application

My client, a five-star establishment based in Stellenbosch is seeking to employ a friendly. Front-line Assistant Front Office Manager who is willing to work shift work (including weekends). with previous experience in a similar environment. The ideal candidate will also have experience in operating OPERA Responsibilities: To stand in for the Front Office Manager in her absence To ensure that all Receptionists are following standard operating procedures in order to work effectively as a team providing the best possible service to our guests To guide and lead Receptionist to work in accordance with standard operating procedures To take leadership in the training and orientation of new Receptionists that joins the team or those Receptionists requiring training. (Inc conjunction with Front Office Manager) To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience Check-in and check-out of arrival guests/groups To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service To deal with guest requests to ensure a comfortable and pleasant stay To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible To be responsible for accurate and efficient accounts and guest billing processes To assist in keeping the Hotel Reception area clean and tidy at all times To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area To administer all routes of reservations to ensure that room bookings are made and recorded accurately To ensure that all reservations and cancellations are processed efficiently To keep up to date with room prices and special offers to provide accurate information to guests To assist with concierge related duties such as arranging transfers, excursions etc. for guests To report any maintenance, breakage or cleanliness problems to the relevant Manager To administer the general petty cash system and float in an accurate manner To undertake all training as required (e.g., first aid, health and safety, customer service) To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire To undertake any other ad-hoc duties relevant to the post, as and when required Requirements: Previous Shift Leader / Assistant Front Office Manager experience Previous customer service experience Previous experience in hospitality Experience in OPERA Previous experience in Health & Safety, First Aid etc A friendly and welcoming approach High standards of dress and presentation Ability to remain calm during difficult situations or in a very busy environment The ability to work unsupervised Excellent interpersonal skills, including a pleasant... Job Reference #: SW002351/JM

A lodge based in Summerstrand requires a manager to assist with the day to day operations. This would entail checking guests in and out, dealing with reservations and queries, checking rooms and overseeing meals. Please note that this is a live in position with a minimum experience requirement of 5 years. Should you be interested, please forward your cv for consideration and current salary.

A Four-Star Guest House (B&B) situated in Summerstrand, Port Elizabeth seeks a Pro-active, Dynamic & Energetic Guest House Manager. RESPONSIBILITIES/DUTIES WOULD INCLUDE (NOT LIMITED TO) THE FOLLOWING: · Bookings & Reservations System · Quotations & Replies to Enquiries · Checking In & Checking Out of Guests · Maintaining Guest Relations · Preparing & Serving Breakfast · Daily Administrative Duties · Ensuring Guest House Supplies are Ordered/Bought · Stock Taking · Marketing & Social Media Communications · General Housekeeping Duties · Minor Maintenance · Overseeing Housekeeping & Gardening Staff · Managing the General Maintenance of the Property · Event Management: Coordinating & Organising Events · Keep Filing & Administrative Records Up to Date · Managing Petty Cash · Invoicing & Month End Reconciliation & Reports · Basic Monthly Bookkeeping / Capturing of Invoices/Receipts etc · Feedback Meetings/Reports MINIMUM REQUIREMENTS: · Matric Certificate · Previous Hospitality Experience, Preferably in a Similar Position – 2yrs Minimum · Good Communication & Interpersonal Skills · Ability to Interact Professionally with Clients – Telephonically, Via E-mail and In Person · Fluent in English & Afrikaans (Xhosa an Advantage) · Strong Admin & Computer Skills · Basic Bookkeeping Experience · An Eye for Detail and Commitment to Excellence · Own Transport & Valid Driver’s Licence · Willingness to go the Extra Mile for Guests · Pro-Active, Energetic & Go-Getter type Personality · Self-Driven, Initiative & Problem Solving Skills · Single Person or Possibly a Couple with no Dependents/Pets · Candidate should have no criminal history and preferably a non-smoker · Contactable References REMUNERATION: Free Accommodation (Bedroom/Lounge/Bathroom) Monthly Salary Position Available from 25 July 2021 Should you wish to apply for the position, please submit your CV, motivational letter & photograph to info@anchorage.co.za Please note that only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

A 4-star Guest House in Summerstrand, Port Elizabeth seeks a Dynamic & Energetic Guest House Manager with immediate availability. *Please note - this is a live-in position - not negotiable* RESPONSIBILITIES/DUTIES WOULD INCLUDE (NOT LIMITED TO) THE FOLLOWING: · Managing Bookings & Reservations System · Quotations & Replies to Enquiries · Checking In & Checking Out of Guests · Maintaining Guest Relations · Preparing & Serving Breakfast · Daily Administrative Duties · Ensuring Guest House Supplies are Ordered/Bought · Stock Record Keeping · Marketing & Social Media Communications · General Housekeeping Duties · Overseeing Housekeeping & Gardening Staff · Managing the General Maintenance of the Property · Filing & Administrative Records · Managing Petty Cash · Basic Bookkeeping Functions · Invoicing & Month End Reconciliation / Reports · Weekly Feedback Meetings/Reports MINIMUM REQUIREMETNS: · Grade 12 · Previous Hospitality Experience is a Requirement · Good Communication & Interpersonal Skills · Ability to Interact Professionally with Clients – Telephonically, Via E-mail and In Person · Fluent in English & Afrikaans (Xhosa an Advantage) · Strong Admin & Computer Skills · Basic Bookkeeping Experience Essential · An Eye for Detail · Own Transport & Valid Driver’s Licence · Willingness to go the Extra Mile for Guests · Pro-Active, Energetic & Go-Getter type Personality · Single Person Preferred REMUNERATION: Free Accommodation (Bedroom/Lounge/Bathroom) Monthly Salary Position Available immediately. Should you wish to apply for the position, please submit your CV, motivational letter & photograph to peguesthouse2022@gmail.com Please note that only shortlisted applicants will be contacted. Should you not receive a response within two weeks, please consider your application unsuccessful. FOR APPLICATIONS: (No applications will be considered after this date)

An hotel in Port Elizabeth will be reopening for the upcoming season and is in the process of recruiting a core team of staff members, which are to be committed and versatile, considering the current economic situation. Staff required are as follows: Front office manager and assistants for day and night shift Reservations manager Housekeeping persons Waiters Chefs Requirements for the ALL of the above posts are as follows:

FOH / RECEPTION / GENERAL ASSISTANT LIVE-IN POSITION! Minimum 2 years FOH/Reception Experience in a Hotel/Lodge required! Experience with hospitality related computer systems, in particular APEX and KNIGHTSBRIDGE would be a definite advantage. To provide a friendly, welcoming and efficient service to all hotel guests. To respond courteously to guests’ requests, play a part in the general running of the reception desk and help the Assistant General Manager to maintain a smooth room bookings service. To check rooms for cleanliness and to oversee the running of the restaurant as and when required. · Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience · Build a good rapport with all guests and resolve any issues quickly to maintain high quality customer service · Deal with guest requests to ensure a comfortable and pleasant stay · Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible · Assist in keeping the hotel reception area clean and tidy at all times · Report any maintenance, breakage or cleanliness problems to the relevant manager · Ensure accurate and efficient accounts and guest billing processes · Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area · Administer all routes of reservations to ensure that room bookings are made and recorded accurately · Oversee the rooms by conducting daily housekeeping inspections, reporting issues to the housekeeping Supervisor & all maintenance issues to the Ass Food & Bev Manager · Assists with functions, weddings, etc as and when required to do so · Ensure that all reservations and cancellations are processed efficiently · Provides accurate information to guests by keeping up to date with room prices and special offers · Administer the general petty cash system and float in an accurate manner · Assist with any restaurant work that is relevant to the post, and as required by management · Oversees the lunches & dinner service (as floor manager) when required to do so · Fulfills maître d evening duties on a bi-weekly basis · Report any issues brought to your attention relating to the restaurant and bar area, to management Salary offered at minimum wage, lodging included!

This is a great opportune moment for exotic candidates(outside UNITED STATES) who wish to work here in the U.S in different skills such as Primary Skill Labour(PSL), Secondary Skill Labour(SSL) and Semi Skill Labour(SSL2) under the management of our company . Our company is eager to employ successful candidates to occupy the vacant position in the company here in DENVER, United STATES. The OXFORD Hotels United States requires workers. Qualified persons should contact us immediately for job placement. Language Requirements: Any of English, French, Spanish, Italian,and Dutch Employment Type: Full Time Yearly Salary: Unspecified Preferred Language of Resume/Application: English AVAILABLE POSITIONS ——————- CONFERENCE & BANQUETING OPERATIONS MANAGER DEMI CHEF DE PARTIE CHEF DE PARTIE FOOD & BEVERAGE TEAM MEMBERS STORE KEEPER CONTINENTAL/INTERCONTINENTAL DISHES COOK & CHEF ACCOUNT MANAGER ACCOUNTANT ACCOUNT AUDITOR CASHIER BANQUET SALES EXECUTIVE BANQUET SALES COORDINATOR CASINO F&B BAR CAPTAIN WAITER/WAITRESS BARTENDER HOST/HOSTESS ASSISTANT MANAGER OF FRONT OFFICE RECEPTIONIST CASINO & F&B FLOOR MANAGER CASINO F&B BAR SUPERVISOR CASINO F&B WASHER SERVICE STYLIST DOOR PERSON LOBBY ASSISTANT PART-TIME GUEST RELATIONS ASSISTANT FIRST AID WARDER QUALIFIED NURSES ASSISTANT FLOOR HOUSEKEEPER COMMIS HOUSEKEEPING SERVICES COORDINATOR ROOM ATTENDANT CLEANER SECURITY PERSONNEL FOREIGN/INTERNATIONAL LANGUAGE TRANSLATORS AND TEACHERS RESERVATIONS CLERK RESERVATION MANAGER BEAUTY THERAPIST MASSEUR/MASSA GIST SPA RECEPTIONIST ELECTRICAL ENGINEER MECHANICAL ENGINEER MARKETING ASSISTANT MARKETING ADVISER BUSINESS ANALYST CAFÉ ATTENDANT CAFÉ MANAGER COMPUTER OPERATOR INTERNET SERVICE EXPERT PHOTOGRAPHY Application process-please send us your documents by email: 1). Resume 2). Recent photo 3). Passport Copy Management The OXFORD Hotels, Denver UNITED STATES hr.oxfordhotels@gmail.com

I am currently recruiting for a reservationist on behalf of an established, upmarket self-catering lodge in Stellenbosch. Successful candidate will have: Experience in hospitality industry Be computer literate (Word, Excel, Outlook) and have working experience of a reservations system eg Opera Post Matric Hospitality / Travel and Tourism Qualification advantageous Fully bilingual (Afrikaans and English) Own transport and drivers licence Duties include: Taking responsibility for reservations and bookings and general administration pertaining to this Guest liaison Organising shuttle services and tours / outings on behalf to guests General office administration Assisting general manager and other departments when needed Working hours are Monday to Friday and every second Saturday morning. Shifts rotate: 7.00 - 4.00 / 9.00 - 18.00. Candidates residing in the Stellenbosch area will receive preference.

I am currently recruiting for a reservationist / housekeeping supervisor on behalf of an established, upmarket self-catering lodge in Stellenbosch. Successful candidate will have: Experience in hospitality industry Be computer literate (Word, Excel, Outlook) and have working experience of a reservations system eg Opera Post Matric Hospitality / Travel and Tourism Qualification advantageous Fully bilingual (Afrikaans and English) Own transport and drivers licence Duties include: Taking responsibility for reservations and bookings and general administration pertaining to this Guest liaison Organising shuttle services and tours / outings on behalf to guests General office administration Supervision of cleaning staff and linen department Lodge inventory General Lodge administration duties Assisting general manager and other departments when needed Working hours are Monday to Friday and every second Saturday morning. Shifts rotate: 7.00 - 4.00 / 9.00 - 18.00. Candidates residing in the Stellenbosch area will receive preference.

Established, prestigious guest house based in the Stellebosch area has a vacancy for reservationist / receptionist to commence duties asap. Successful candidate will have: Experience in hospitality industry Be computer literate (Word, Excel, Outlook) and have working experience of a reservations system Post Matric Hospitality / Travel and Tourism Qualification advantageous Fully bilingual (Afrikaans and English) Own vehicle and drivers license essential Duties include: Taking responsibility for reservations and bookings and general administration Guest liaison Organising shuttle services and tours / outings on behalf of guest Supervision of cleaning staff and linen department Lodge inventory General Lodge administration duties Assisting general manager and other departments when needed Working hours are Monday to Friday and every second Saturday morning. Shifts rotate: 7.00 - 4.00 / 9.00 - 18.00. Candidates residing in the Stellenbosch area will receive preference. Own vehicle is essential

Hotel situated in Qolora Mouth, Transkei Coast. Salary offered R7 000 CTC, accommodation provided Only those applicants who meet the above and below criteria will be contacted. JOB REQUIREMENTS EDUCATIONAL REQUIREMENTS · Matric or equivalent · Knowledge of hospitality related computer systems advantageous · Knowledge of MS office and e-mailing WORK EXPERIENCE · Minimum of 2 years’ experience in a hospitality environment · Minimum of 1 years’ experience in a receptionist / front of house role SKILLS & ATTRIBUTES · Excellent interpersonal skills · Good administrative skills · Good team working skills · Excellent communication skills · Logical thinking & information seeking · Self-development orientation · Cultural sensitivity · Empathetic · FLEXIBILITY · Service orientation · Excellent people skills JOB DESCRIPTION GUEST SERVICES Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience Build a good rapport with all guests and resolve any issues quickly to maintain high quality customer service Deal with guest requests to ensure a comfortable and pleasant stay Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible Assist in keeping the hotel reception area clean and tidy at all times Report any maintenance, breakage or cleanliness problems to the relevant manager FRONT OFFICE ADMINISTRATION Ensure reservation deposits are received in all instances, followed up weekly, balance of payment to be collected on arrival. Prepare accurate final statements, including post check-in expenses and purchases, at the time of departure. Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area Administer all routes of reservations to ensure that room bookings are made and recorded accurately Assists with functions, weddings, etc as and when required to do so Administer the general petty cash system and float in an accurate manner ALL CV'S INCLUDING CONTACTABLE REFERENCES TO BE SENT TO hr@jhgroup.co.za BY NO LATER THAN FRIDAY 21ST FEBRUARY 2020. Should you not be contacted by close of business on the 21st February 2020, please consider you application as unsuccessful. CV's received after this date will not be considered.