Public management course

This is a course specifically designed to help you when speaking publicly. Public speaking is a process of speaking a group of people in a structured, deliberate manner intended to inform, influence, or entertain the listeners. It is closely allied to "presenting". Public speaking is commonly understood as a kind of face-to-face speaking between individuals and an audience for the purpose of communication. Developing skills in this area will increase your confidence and reduce anxiety about situations in which you may be called upon to speak in public. Public Speaking can branch out into the following careers: motivational speaking, leadership/personal development, business, customer service, large group communication, and mass communication. Benefits: • Achieve your business goals by becoming an outstanding communicator. • You will negotiate better, sell better, present better, network better and understand what communication really means. • Providing effective, measurable training - focused on your business goals. • Changing behaviour through inspiring, interactive talks. • Teaching solid systems that are easily integrated and improve results. • Releasing the expressive power of the voice and body when communicating. • Turn your expertise into a compelling short talk. • Developing your skills; strengthens you and brings relaxation to any performance. SKYPE LESSONS AVAILABLE

PUBLIC RELATIONS DIPLOMA N4-N6 FACULTY OF BUSINESS STUDIES N4-N6 JANUARY 2016 INTAKE REGISTRATION IN currently in PROGRESS AT UNITED CITY COLLEGE FULL TIME AND PART TIME CLASSES AVAILABLE (DAY, EVENING AND WEEKEND CLASSES United City College is one of the best colleges in Gauteng that offers high quality programmes that are recognised in the business world and provide learners with opportunities to advance their careers. Becoming part of the United City College’s success story will pave your way to a prosperous future with high quality short & long term courses. United City College South Africa has been helping thousands of students to reach their dreams by giving them access to quality distance learning courses, short courses and computer courses. United City College South Africa has a course to meet everyone’s' needs. N4:Information Processing, Entrepreneurship, Communication, Computer Practice. N5: Information Processing, Entrepreneurship, Communication, Computer Practice. N6: Information Processing, Entrepreneurship, Communication, Computer Practice. Career Options: Assistant in Public Relations Officer, Public Relations Officer, Marketer and Promoter, Personal Assistant. 2016 STUDENT SPECIALS: Only BE A UNITED CITY COLLEGE STUDENT TO QUALIFY Free registration if payment is done before 28th February 2016 Pay 3 Months in Advance and attend the 4th Month Free, OR Pay 4 months in advance and get a FREE TABLET First 100 students will get Free Cell phones 20% Discount on Full Payment of your Tuition Fees, 0R simply Get R1500 off once you pay in full, Free T-shirts, Free Caps Free Driver’s Licence (ONLY applicable to Traffic and Policing Students) For all other courses we offer a Discounted Driver’s Program.i. e 30% Discount on all your Lessons) Free Computer Lessons Free WIFI 24 hours internet Free transport is provided to collect you from MTNTAX RANK or BREE TAX RANK if you are coming from outside JOHANNESBURG. ACCOMMODATION AVAILABLE For more information please contact UNITED CITY COLLEGE on: 081 056 5545; 011 334 2704 OR WhatsApp; +27810565545 OR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg OR WEB: www.unitedcitycollege.co.za SHOW ME PROOF OF THIS ADVERT THEN YOU GET YOUR FREE REGISTRATION

MANAGEMENT ASSISTANT DIPLOMAN4-N6 FACULTY OF BUSINESS STUDIES N4-N6 JANUARY 2016 REGISTRATION now open AT UNITED CITY COLLEGE FULL TIME AND PART TIME CLASSES AVAILABLE (DAY, EVENING AND WEEKEND CLASSES The focus of the course is development and enhancing skills in management and frontline position. The office Administration qualification provides a pathway to careers such as Office Manager, Project Officer, and executive/personal assistant. Through this course you will learn how to oversee an office, make decisions on administrative matters and provide supervision and advice to colleagues and subordinates. Upon completion, you will be prepared for employment as a supervisor or team Leader in various level in the Industry. What will I Learn? Gain the skills and knowledge you need to work at team leader or supervisor level in administrative business operation. Among other things, you will learn how to: Develop complex business documents, administer projects, 2016 STUDENT SPECIALS: Only BE A UNITED CITY COLLEGE STUDENT TO QUALIFY Free registration if payment is done before 28th February 2016 Pay 3 Months in Advance and attend the 4th Month Free, OR Pay 4 months in advance and get a FREE TABLET First 100 students will get Free Cell phones 20% Discount on Full Payment of your Tuition Fees, 0R simply Get R1500 off once you pay in full, Free T-shirts, Free Caps Free Driver’s Licence (ONLY applicable to Traffic and Policing Students) For all other courses we offer a Discounted Driver’s Program.i. e 30% Discount on all your Lessons) Free Computer Lessons Free WIFI 24 hours internet Free transport is provided to collect you from MTNTAX RANK or BREE TAX RANK if you are coming from outside JOHANNESBURG. ACCOMMODATION AVAILABLE For more information please contact UNITED CITY COLLEGE on: 081 056 5545; 011 334 2704 OR WhatsApp; +27810565545 OR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg OR WEB: www.unitedcitycollege.co.za SHOW ME PROOF OF THIS ADVERT THEN YOU GET YOUR FREE REGISTRATION

MARKETING MANAGEMENT DIPLOMA N4-N6 FACULTY OF BUSINESS STUDIES N4-N6 2016REGISTRATION NOW OPEN AT UNITED CITY COLLEGE FULL TIME AND PART TIME CLASSES AVAILABLE (DAY, EVENING AND WEEKEND CLASSES This qualification forms solid foundation and background for most industries and it can also be of interest to students who want to seek employment in this field or further their studies in marketing beyond N6. The qualifying students will among other things be able to: Communicate at an effective and appropriate level in a business environment. Market researching and overseeing all marketing procedures, Describe advertising client requirements, advertising products and advertising business, Adhere to advertising work ethnic and industry accepted practise standards, Students who successfully complete this programme can work as Advertising Agents, Event coordinators, Sakes representatives, Markets equatorial, Communications Manage. 2016 STUDENT SPECIALS: Only BE A UNITED CITY COLLEGE STUDENT TO QUALIFY Free registration if payment is done before 28th February 2016 Pay 3 Months in Advance and attend the 4th Month Free, OR Pay 4 months in advance and get a FREE TABLET First 100 students will get Free Cell phones 20% Discount on Full Payment of your Tuition Fees, 0R simply Get R1500 off once you pay in full, Free T-shirts, Free Caps Free Driver’s Licence (ONLY applicable to Traffic and Policing Students) For all other courses we offer a Discounted Driver’s Program.i. e 30% Discount on all your Lessons) Free Computer Lessons Free WIFI 24 hours internet Free transport is provided to collect you from MTNTAX RANK or BREE TAX RANK if you are coming from outside JOHANNESBURG. ACCOMMODATION AVAILABLE For more information please contact UNITED CITY COLLEGE on: 081 056 5545; 011 334 2704 OR WhatsApp; +27810565545 OR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg OR WEB: www.unitedcitycollege.co.za SHOW ME PROOF OF THIS ADVERT THEN YOU GET YOUR FREE REGISTRATION

PROJECT MANAGEMENT DIPLOMA N4-N6 FACULTY OF BUSINESS STUDIES N4-N6 JANUARY 2016 INTAKE REGISTRATION IN currently in PROGRESS AT UNITED CITY COLLEGE FULL TIME AND PART TIME CLASSES AVAILABLE (DAY, EVENING AND WEEKEND CLASSES On completion of the Entire Course of Project Management a student is able to do all the planning, organising, controlling and the successful implementation of project plans. This course will expose you to the fundamental concepts and practices in the field of project management. Career Opportunities: Cost Estimator- Baseline costing of the project before setting the initial budget, Project Administrator- Record keeping of the project, Project Controller- Control of Project activities and quality control, Project planner- Responsible for the planning phase of the project 2016 STUDENT SPECIALS: Only BE A UNITED CITY COLLEGE STUDENT TO QUALIFY Free registration if payment is done before 28th February 2016 Pay 3 Months in Advance and attend the 4th Month Free, OR Pay 4 months in advance and get a FREE TABLET First 100 students will get Free Cell phones 20% Discount on Full Payment of your Tuition Fees, 0R simply Get R1500 off once you pay in full, Free T-shirts, Free Caps Free Driver’s Licence (ONLY applicable to Traffic and Policing Students) For all other courses we offer a Discounted Driver’s Program.i. e 30% Discount on all your Lessons) Free Computer Lessons Free WIFI 24 hours internet Free transport is provided to collect you from MTNTAX RANK or BREE TAX RANK if you are coming from outside JOHANNESBURG. ACCOMMODATION AVAILABLE For more information please contact UNITED CITY COLLEGE on: 081 056 5545; 011 334 2704 OR WhatsApp; +27810565545 OR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg OR WEB: www.unitedcitycollege.co.za SHOW ME PROOF OF THIS ADVERT THEN YOU GET YOUR FREE REGISTRATION

FINANCIAL MANAGEMENT DIPLOMA (N4 – N6) FACULTY OF BUSINESS STUDIES N4-N6 JANUARY 2016 REGISTRATION IN PROGRESS AT UNITED CITY COLLEGE FULL TIME AND PART TIME CLASSES AVAILABLE(DAY, EVENING AND WEEKEND CLASSES The purpose of the Course in Financial Management is to learn the fundamental principles of financial management; how to read and interpret financial statements; analyse financial statements; how to use a financial calculator; assess risk and return; how to do financial planning; and manage the cash flow of a firm by means of effective credit management, stock control and a cash budget. Effective financial management is of vital importance to any company, particularly if it aims to improve profitability, 2016 STUDENT SPECIALS: Only BE A UNITED CITY COLLEGE STUDENT TO QUALIFY Free registration if payment is done before 28th February 2016 Pay 3 Months in Advance and attend the 4th Month Free, OR Pay 4 months in advance and get a FREE TABLET First 100 students will get Free Cell phones 20% Discount on Full Payment of your Tuition Fees, 0R simply Get R1500 off once you pay in full, Free T-shirts, Free Caps Free Driver’s Licence (ONLY applicable to Traffic and Policing Students) For all other courses we offer a Discounted Driver’s Program.i. e 30% Discount on all your Lessons) Free Computer Lessons Free WIFI 24 hours internet Free transport is provided to collect you from MTNTAX RANK or BREE TAX RANK if you are coming from outside JOHANNESBURG. ACCOMMODATION AVAILABLE For more information please contact UNITED CITY COLLEGE on: 081 056 5545; 011 334 2704 OR WhatsApp; +27810565545 OR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg OR WEB: www.unitedcitycollege.co.za SHOW ME PROOF OF THIS ADVERT THEN YOU GET YOUR FREE REGISTRATION

HUMAN RESOURCES MANAGEMENTDIPLOMA N4-N6 FACULTY OF BUSINESS STUDIES N4-N6 JANUARY 2016 REGISTRATION now open AT UNITED CITY COLLEGE FULL TIME AND PART TIME CLASSES AVAILABLE (DAY, EVENING AND WEEKEND CLASSES After the completion of the course the Learner will have been provided with the basic applied competence in the mastering analysis interpretation and understanding of human resource management specially focusing on behaviour management of people. It also prepares learners to reflect on their applications on human resource management to access the effects thereof within their everyday lives. Lastly it will prepare them for further study in human resource management. Career Opportunities:Students who successfully complete this programme may be employed as Human Resource Assistant, Office Administrators, and Project Administrators 2016 STUDENT SPECIALS: Only BE A UNITED CITY COLLEGE STUDENT TO QUALIFY Free registration if payment is done before 28th February 2016 Pay 3 Months in Advance and attend the 4th Month Free, OR Pay 4 months in advance and get a FREE TABLET First 100 students will get Free Cell phones 20% Discount on Full Payment of your Tuition Fees, 0R simply Get R1500 off once you pay in full, Free T-shirts, Free Caps Free Driver’s Licence (ONLY applicable to Traffic and Policing Students) For all other courses we offer a Discounted Driver’s Program.i. e 30% Discount on all your Lessons) Free Computer Lessons Free WIFI 24 hours internet Free transport is provided to collect you from MTNTAX RANK or BREE TAX RANK if you are coming from outside JOHANNESBURG. ACCOMMODATION AVAILABLE For more information please contact UNITED CITY COLLEGE on: 081 056 5545; 011 334 2704 OR WhatsApp; +27810565545 OR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg OR WEB: www.unitedcitycollege.co.za SHOW ME PROOF OF THIS ADVERT THEN YOU GET YOUR FREE REGISTRATION

Public Speaking (sometimes termed oratory or oration) is the process or act of performing a presentation (a speech) focused around an individual directly speaking to a live audience in a structured, deliberate manner in order to inform, influence, or entertain them. Public speaking is commonly understood as the formal, face-to-face talking of a single person to a group of listeners, either for school, workplace or our personal lies. It is closely allied to b'"'presentingb'"', although the latter is more often associated with commercial activity. Most of the time, public speaking is to persuade the audience. In public speaking, as in any form of communication, there are five basic elements, often expressed as b'"'who is saying what to whom using what medium with what effects?b'"' The purpose of public speaking can range from simply transmitting information, to motivating people to act, to simply telling a story. Good orators should be able to change the emotions of their listeners, not just inform them. Public speaking has several components that embrace such things as motivational speaking, leadership/personal development, business, customer service, large group communication, and mass communication. Public speaking can be a powerful tool to use for purposes such as motivation, influence, persuasion, informing, translation, or simply ethos. This is a course specifically designed to help you when speaking publicly. Public speaking is a process of speaking a group of people in a structured, deliberate manner intended to inform, influence, or entertain the listeners. It is closely allied to b'"'presentingb'"'. Public speaking is commonly understood as a kind of face-to-face speaking between individuals and an audience for the purpose of communication. Developing skills in this area will increase your confidence and reduce anxiety about situations in which you may be called upon to speak in public. Public Speaking can branch out into the following careers: motivational speaking, leadership/personal development, business, customer service, large group communication, and mass communication. Benefits: •Achieve your business goals by becoming an outstanding communicator. •You will negotiate better, sell better, present better, network better and understand what communication really means. •Providing effective, measurable training - focused on your business goals. • Changing behaviour through inspiring, interactive talks. •Teaching solid systems that are easily integrated and improve results. •Releasing the expressive power of the voice and body when communicating. •Turn your expertise into a compelling short talk. •Developing your skills; strengthens you and brings relaxation to any performance.

MANAGEMENT ASSISTANT DIPLOMAN4-N6 FACULTY OF BUSINESS STUDIES N4-N6 REGISTRATION FOR 2016 EXAMINATIONS (DEPARTMENT OF EDUCATION-JS700400593, COMPTIA, QCTO NATED NO.13/0037, FET 00969PA, GDE No.400593, ICB Accreditation No. 300798, SASSETAAccreditation No. 141199969246, Affiliated to Afric Police) JANUARY 2016 INTAKE REGISTRATION IN currently in PROGRESS AT UNITED CITY COLLEGE FULL TIME AND PART TIME CLASSES AVAILABLE (DAY, EVENING AND WEEKEND CLASSES The focus of the course is development and enhancing skills in management and frontline position. The office Administration qualification provides a pathway to careers such as Office Manager, Project Officer, and executive/personal assistant. Through this course you will learn how to oversee an office, make decisions on administrative matters and provide supervision and advice to colleagues and subordinates. Upon completion, you will be prepared for employment as a supervisor or team Leader in various level in the Industry. What will I Learn? Gain the skills and knowledge you need to work at team leader or supervisor level in administrative business operation. Among other things, you will learn how to: Develop complex business documents, administer projects, 2016 STUDENT SPECIALS: Only BE A UNITED CITY COLLEGE STUDENT TO QUALIFY Free registration if payment is done before 31 December 2015 Pay 3 Months in Advance and attend the 4th Month Free, OR Pay 4 months in advance and get a FREE TABLET First 100 students will get Free Cell phones 20% Discount on Full Payment of your Tuition Fees, 0R simply Get R1500 off once you pay in full, Free T-shirts, Free Caps Free Driver’s Licence (ONLY applicable to Traffic and Policing Students) For all other courses we offer a Discounted Driver’s Program.i. e 30% Discount on all your Lessons) Free Computer Lessons Free WIFI 24 hours internet FREE TRANSPORT IS PROVIDED TO COLLECT YOU FROM MTN TAX RANK OR BREE TAX RANK IF YOU ARE COMING FROM OUTSIDE JOHANNESSBURG. ACCOMMODATION AVAILABLE For more information please contact UNITED CITY COLLEGE on: 081 056 5545; 011 334 2704 OR WhatsApp; +27810565545 OR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg

BUSINESS MANAGEMENT DIPLOMA N4-N6 FACULTY OF BUSINESS STUDIES N4-N6 JANUARY 2016 REGISTRATIONnow open AT UNITED CITY COLLEGE FULL TIME AND PART TIME CLASSES AVAILABLE (DAY, EVENING AND WEEKEND CLASSES The Diploma in Business Management aims to provide students with the knowledge and practical skills required to perform effectively in a business management environment. The purpose of the qualification is to provide students with the ability to foster an understanding of an organization’s activities, its business environment, as well as its employees. On successful completion of the programme, graduates will be able to seek career fields in the public and private sectors. The graduates will have the competencies to perform business related activities as well as management duties. Career Options: Entrepreneur, Company Manager, Office manager, Head of Department, Assistant Manager, General Manager 2016 STUDENT SPECIALS: Only BE A UNITED CITY COLLEGE STUDENT TO QUALIFY Free registration if payment is done before 28th February 2016 Pay 3 Months in Advance and attend the 4th Month Free, OR Pay 4 months in advance and get a FREE TABLET First 100 students will get Free Cell phones 20% Discount on Full Payment of your Tuition Fees, 0R simply Get R1500 off once you pay in full, Free T-shirts, Free Caps Free Driver’s Licence (ONLY applicable to Traffic and Policing Students) For all other courses we offer a Discounted Driver’s Program.i. e 30% Discount on all your Lessons) Free Computer Lessons Free WIFI 24 hours internet Free transport is provided to collect you from MTNTAX RANK or BREE TAX RANK if you are coming from outside JOHANNESBURG. ACCOMMODATION AVAILABLE For more information please contact UNITED CITY COLLEGE on: 081 056 5545; 011 334 2704 OR WhatsApp; +27810565545 OR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg OR WEB: www.unitedcitycollege.co.za SHOW ME PROOF OF THIS ADVERT THEN YOU GET YOUR FREE REGISTRATION

Learning Foundation Institute is committed to helping our students on their journey to academic success. Our teaching and learning curriculum focuses on employable qualifications and skills. Our Faculty of Management facilitates the following instructional programs: 1.Business Management 2.Marketing Management 3.Human resource Management 4.Public Relations 5.Public Management 6.Project Management 7.Contact center Management 8.Generic Management 9.New venture creation 10.Tourism 11.Hospitality 12.Management Assistant PHYSICAL ADDRESS Floor 5, Nedbank Bldg 96 Jorissen, Braamfontein Tel: 010 206 9297

have you ever done a course for only R600 and get certified, no hidden costs? then do not miss our training on special. full Project Management Course online, you only submit assignments, with tutor available 24/7 to assist you. our assignment are reality based, which gives you an exact idea.

Course Overview The Joomla training course is a practical hands-on course with participants developing a fully-fledged website. Participants leave the course with the skills and knowledge to build or maintain their Joomla websites. This course is conducted online by an Instructor using Zoom. Target Audience This course is aimed at: Those who want to develop websites quickly Those who have Joomla websites and needs to maintain it and wants to go in more depth about Joomla Those who have developed websites using Frontpage or Dreamweaver Those who want to move their static website to Joomla Those who want to know what Joomla is all about Course Prerequisites The only prerequisite is that you must be computer literate. We assume that you start the course with no coding, web design, or Joomla experience. Brief Course Outline The following is a brief course outline: Module 1: An Overview of Open Source Software Module 2: Website Design Planning Steps Module 3: An Overview of Joomla Module 4: Setting Up a Localhost Module 5: Creating a Joomla Website Module 6: The Joomla Interface Module 7: Joomla Settings Module 8: Installing Editor Extension Module 9: Creating Categories Module 10: Creating Articles Module 11: Article Management Module 12: Featuring Articles Module 13: Adding Menu Items Module 14: Splitting Up Long Articles Module 15: Creating Hyperlinks Module 16: Using the Joomla Contact Component Module 17: Module Positions Module 18: Creating Additional Menus Module 19: Creating a Dropdown Menu Module 20: Templates Module 21: Adding a Header Rotator/Slider Module 22: Adding Social Media Buttons Module 23: Adding a Google Map Module 24: Backing Up Your Website Appendix A: Making a Website Live Appendix B: Useful Joomla Websites

NATIONAL N-DIPLOMA: BUSINESS MANAGEMENT (INCLUDES N4 – N6 CERTIFICATES Business Management & Administration The foundation of this course lies in Entrepreneurship. The candidate that would make a success of this course and a career in Business Management is the person that is motivated to start their own business. They have tenacity (the “bulldog-mentality” of not letting go), endurance and the will and enthusiasm to succeed. The National N-Diploma: Business Management includes the N4 – N6 Certificates that enable students to use the business skills and knowledge learned to pursue a career in Entrepreneurship, run their own businesses, or work in a retail, wholesale or generic management environment. -Career Options What will I be qualified as once I’ve completed this course? Entrepreneurship / start and run your own business General Management Salesperson What will I be able to do? Draw up a business plan in order to start your own business General management roles within any industry, but mostly the Wholesale and Retail industry Sell products and services In which industries will I be able to work? The variety of industries in which you could work is very wide. All industries need people to sell their products and/or services. Most candidates find positions in Wholesale and Retail, but also in the Insurance and Banking Industry. The ultimate would of course be to start your own small/micro enterprise and build that up so that you could become the employer of people. What could I do to further improve my skills and my chances of furthering my career? Achieving the necessary entry requirements at academic level during this course will enable you to continue studying in a business-related field of study. This can be done by completing your National N-Diploma at a TVET College, or studying towards a specific business qualification at an institution of Higher Education, such as a University or University of Technology, based on your academic achievements meeting their specific admission requirements. Programme Structure What will I be studying during this course? -BUSINESS MANAGEMENT N4 (6 MONTHS) Management Communication N4 Introductory Accounting N4 Entrepreneurship & Business Management N4 Computer Practice N4 BUSINESS MANAGEMENT N5 (6 MONTHS) Entrepreneurship & Business Management N5 Sales Management N5 Public Relations N5 Computer Practice N5 BUSINESS MANAGEMENT N6 (6 MONTHS) Entrepreneurship & Business Management N6 Sales Management N6 Cost and Management Accounting N5 Public Relations N6 Note: After completing the N6 Certificate, students need to complete 18 months of practical experience in their area of study to obtain a National N-Diploma. -Admission Requirements What do I need to have completed before I can apply to study this course? Grade 12 or an equivalent qualification -Duration 6 months per level full-time (3 semesters to complete up to N6 level) 18 months practical experience Enrolment for SECOND semester is now open at all our centres in Rustenburg and Vryburg. ACCOMMODATION IS ALSO AVAILABLE ON REQUEST)

JHB CBD Address: 1st Floor Drill Hall, 15 Twist Street Opp. Shell Garage MTN Taxi Rank JHB CBD Hillbrow Address: S0002 Steenburg Building, 23 Caroline Street Hillbrow Jhb. 084 907 2142 / 078 844 1322 Whatsapp: 081 745 4951 Registration fee R300 for any of the courses Fees excludes study materials KTC College 2019 Lists of Accredited Short courses 1. Introduction to PC Duration 2 weeks 2. Ms Word 2016 (Processing Program) Duration 2 weeks 3. Ms Excel 2016 (Spreadsheets Program) Duration 2 weeks 4. Ms PowerPoint 2018(Presentation Prog) Duration 2 weeks 5. Ms Access 2016 (Database Program) Duration 2 weeks 6. Internet & Ms Outlook 2016 Duration 2 weeks 7. Typing Skills Duration 2 weeks 8. Computer Basics Duration 6 Weeks 9. Data Capture Duration 6 weeks 10. Call Center Operation Duration 4 weeks 11. End-user Computing Duration 3 months 12. Apply Principles of Risk Management Duration 2 weeks 13. Service Delivery Management Duration 2 weeks 14. Communication in Public Administration Duration 2 weeks 15. Legal Aspects Of Public Administration Duration 2 weeks 16. Principles Of Management Duration 2 weeks 17. Managing People Duration 2 weeks 18. Time Management Duration 2 weeks 19. Monitor and control reception Duration 2 weeks 20. Process Telephone Calls Duration 2 weeks 21. Control frauds in an office environment Duration 2 weeks 22. Records Management Duration 2 weeks 23. Handle a range of customer complaints Duration 2 weeks 24. Resolve technical computer problems Duration 2 weeks KTC College 2019 Lists of Accredited Full qualification courses 1. IT: End-user computing full course (SAQA ID: 49077) Level 3 Duration 8 – 12 months Full-time and part time 2. IT: Technical Support full course (SAQA ID: 78964) Level 4 Duration 8 – 12 months Full-time and part-time 3. National Certificate: Public Administration (SAQA ID: 57804) Level 3 Duration 8 – 12 months Full-time and part-time 4. Further Education and Training Certificate: Public Administration (SAQA ID: 57824) Level 4 Duration 12 months Full-time and part-time 5. National Certificate: Public Administration (SAQA ID: 50060) Level 5 Duration 8 – 12 months Full-time and part-time 6. Further Education and Training Certificate: Business Administration (SAQA ID: 61595) Level 4 Duration 12 months Full-time and part-time