Manager internal audit

A new Junior to mid level position for an Internal Audit Controller is available in Greenbushes, Port Elizabeth for an applicant who is immediately available. Minimum qualifications and experience: Matric Auditing diploma will be an added advantage Valid driver’s license and willing to travel when required to Proficient in the use of the Microsoft Office Suite (basic to intermediate Excel skills) Main Duties/Key Results Areas: Full training on the Macro Stock System. Able to travel and coordinate administration for new and existing warehouses. Verifying additional charges/ validate pro forma billing. Verifying that all relevant documentation is attached for finalized documentation. Ensuring that all supporting documentation is relevant and correct. Ensuring that the weighbridge documentation is correct. Be able to identify shortfall/ risk potential and implement changes where necessary. Coordinate and consolidate monthly stock take. Identify genuine stock variances and report to the Directors. Identify cause of variances where possible and implement changes where necessary. Identify variances to be written off, invoiced, booked into stock and get approval from the Directors. Be prepared to assist and train staff. Assist with workflow when required Assist with the smooth operation of the Cold Store.

FMCG company based in Greenbushes, Port-Elizabeth seeks an Internal Audit Controller to join their team, on a 3 month contract bases (possibility of going permanent) please send relevant cvs to charne@alphalabour.co.za

Audit Manager We have a post available for an Audit Manager at a Renowned Company in Port Elizabeth/ Gqeberha Qualifications and Experience •CA (SA) •Caseware •Pastel •Greatsoft (advantageous) Responsibility: Responsibilities will include: •Supporting the Partners •Manage and supervise audit engagements •Plan and coordinate work for up to 25 audit clerks •Responsible for Staff Assessments (SAICA Assessment Process) •Counselling, coaching and training clerks •Perform Disciplinary Procedures •Review work performed by Audit Clerks •Weekly staff briefings •Communicate firm’s decisions to Audit Dept and feedback Audit Dept issues to Partners Your application must be accompanied by •CV, •Head & Shoulders Business Profile photo •and also other relevant related courses. Salary: •Market-related Salary Salary: Rnegotiable Job Reference #: AM703

Urgent position for an Audit Manager who meet the following criteria: * Completed degree (accounting) * Completed SAICA articles * 5 year''s post article experience * Knowledge and exposure to public sector

PURPOSE OF ROLE: To perform audit-related duties, manage the audit team and; provide direction, supervision, and review for each audit assignment.

Our client in Stellenbosch is seeking an audit manager to join their team of professionals. RESPONSIBILITIES: Responsible for managing all aspects of engagement assignments; Complete engagements within budgets and deadlines; Manage and motivate staff; Monitoring, maintenance and development of quality control policies and procedures; Maintain or establish client relationships by understanding and anticipating client expectations and exceed in meeting those expectations; Manage risk by complying with standards requirements; Identify business opportunities and promote the firm at all time; Manage strategic initiatives in the office. COMPETENCIES: Above average technical ability (IFRS, IFRS for SME’s, Companies Act, International Standards of Auditing), strong project management skills emotional intelligence excellent communication skills team player self-motivated ability to cope under pressure and achieve deadlines. REQUIREMENTS: Registered CA(SA) with CPD training up to date At least 1 year post articles experience in a similar position Proficient in all the normal computer application programs used by engagement team Accredited SAICA assessor (advantageous) If you would like to apply or receive more information about this position, please: Apply online at www.casupport.co.za/vacancies or Click on the "APPLY" button or Forward a comprehensive CV to admin@casupport.co.za with “AUDIT MANAGER - STELLENBOSCH” in the subject line. We thank all candidates for their interest and advise that only those under consideration will be contacted. Job Reference #: CPT000773/Admin

Job Position: Senior Internal Sales Analyst Ref: 3468 Location: Port Elizabeth Salary: commensurate with experience and qualification 6 month contract position Qualifications / Requirements • Strong communication skills (written and verbal) • Experience in the petroleum / fuel industry highly advantageous • Minimum of 5 years internal sales experience • Detail oriented with strength in high-level data analysis • Advanced knowledge and use of Microsoft Excel • Comfortable in a fast-paced, ever changing environment • Strong interpersonal skills with the ability to build and maintain professional relationships Key Performance Areas: • Ad-hoc reports and identifying additional reporting from data analysis • Data support to Sales Manager and Head of Department • Collect, analyse, evaluate and report sales and product performance data to increase sales productivity • Use sales records for identification and evaluation of sales and product performance with consideration towards sales. • Spec new reports and dashboards • Provide sales direction regarding patterns, trends and market analysis to drive business decisions • Work with sales team to incorporate forecasts into daily/weekly/monthly reports – trend analysis • Monitor, weekly / monthly Representative call reports • Internal sales calls Responsibility: Qualifications / Requirements • Strong communication skills (written and verbal) • Experience in the petroleum / fuel industry highly advantageous • Minimum of 5 years internal sales experience • Detail oriented with strength in high-level data analysis • Advanced knowledge and use of Microsoft Excel • Comfortable in a fast-paced, ever changing environment • Strong interpersonal skills with the ability to build and maintain professional relationships Key Performance Areas: • Ad-hoc reports and identifying additional reporting from data analysis • Data support to Sales Manager and Head of Department • Collect, analyse, evaluate and report sales and product performance data to increase sales productivity • Use sales records for identification and evaluation of sales and product performance with consideration towards sales. • Spec new reports and dashboards • Provide sales direction regarding patterns, trends and market analysis to drive business decisions • Work with sales team to incorporate forecasts into daily/weekly/monthly reports – trend analysis • Monitor, weekly / monthly Representative call reports • Internal sales calls Job Reference #: Senior Internal Sales Analyst

Job Position: Business Unit / Operations Manager (automotive related industry) Ref: 3640 Location: Port Elizabeth Salary: R55 000 to R60 000 per month CTC commensurate with experience and qualification Qualifications / Requirements Degree / Diploma in Production Management / Engineering Strong middle management person who can take strong control of the departments Business unit experience highly advantageous Experience in authority of making decisions Hands on team management with clear goal setting and project mapping / management with the team Sound knowledge of Good Manufacturing Practices (GMP) Sound understanding of quality standards Minimum of 8 year’s experience in an automotive manufacturing environment of which 5 years need to be in a supervisory role (stable work record) which include Operations Strong communication skills and professional disposition Impeccable work ethics and integrity Strong leadership skills and ability to motivate and drive, teams Key Performance Areas: Handling of all round operations Customer negotiations, presentations and visits Handling of key customers Managing of staff (operationally) Daily production: Run daily production meetings Ensure daily production reports are completed and handed in Analyse any deviations to planned versus actual production numbers Create plan to rectify any deviations from planned production numbers Daily resource plan for absenteeism deviations for production staff Ensure production plan is aligned to available stock and make changes accordingly, ensure sales are aware of changes Decide on when over time is required to meet production targets Ensure returns are checked and findings reported to senior management Intra-day updates to sales on production status Plant maintenance: Ensure maintenance on plant and equipment is completed in accordance to maintenance schedule Tools usage report Personnel: Decide on the number of factory staff needed based on production targets using time study information from IE Department Weekly meetings with staff to inform and motivate Update and maintain the manufacturing performance board Quality, Health and Safety Health and safety: Ensure health and safety procedures and protocols are followed throughout the company Quality manual: Ensure the manual is up to date and matches the quality procedures within production Corrective action reports: Manage the opening and closing of any corrective action reports created by the quality department Facility management: Ensure internal housekeeping is maintained in the plant and adheres to the quality manual Ensure internal and external aspects of the facility are in working order (security, tanks, windows, leaks) and take necessary action Induction training: Ensure correct induction training is done Industrial Engineering Production: Ensure all production processes are up to date Create and present production improvement concepts for management for both factory expansion and efficiency improvement. Layouts: Manage implementation of any new processes and procedures Ensure factory Layouts are up to date Equipment: Provide motivations for new equipment purchases Ensure maintenance schedule is update and relevant Responsibility: Salary: R55 000 to R60 000 per month CTC commensurate with experience and qualification Qualifications / Requirements Degree / Diploma in Production Management / Engineering Strong middle management person who can take strong control of the departments Business unit experience highly advantageous Experience in authority of making decisions Hands on team management with clear goal setting and project mapping / management with the team Sound knowledge of Good Manufacturing Practices (GMP) Sound understanding of quality standards Minimum of 8 year’s experience in an automotive manufacturing environment of which 5 years need to be in a supervisory role (stable work record) which include Operations Strong communication skills and professional disposition Impeccable work ethics and integrity Strong leadership skills and ability to motivate and drive, teams Key Performance Areas: Handling of all round operations Customer negotiations, presentations and visits Handling of key customers Managing of staff (operationally) Daily production: Run daily production meetings Ensure daily production reports are completed and handed in Analyse any deviations to planned versus actual production numbers Create plan to rectify any deviations from planned production numbers Daily resource plan for absenteeism deviations for production staff Ensure production plan is aligned to available stock and make changes accordingly, ensure sales are aware of changes Decide on when over time is required to meet production targets Ensure returns are checked and findings reported to senior management Intra-day updates to sales on production status Plant maintenance: Ensure maintenance on plant and equipment is completed in accordance to maintenance schedule Tools usage report Personnel: Decide on the number of factory staff needed based on production targets using time study information from IE Department Weekly meetings with staff to inform and motivate Update and maintain the manufacturing performance board Quality, Health and Safety Health and safety: Ensure health and safety procedures and protocols are followed throughout the company Quality manual: Ensure the manual is up to date and matches the quality procedures within production Corrective action reports: Manage the opening and closing of any corrective action reports created by the quality department Facility management: Ensure internal housekeeping is maintained in the plant and adheres to the quality manual Ensure internal and external aspects of the facility are in working order (security, tanks, windows, leaks) and take necessary action Induction training: Ensure correct induction training is done Industrial Engineering Production: Ensure all production processes are up to date Create and present production improvement concepts for management for both factory expansion and efficiency improvement. Layouts: Manage implementation of any new processes and procedures Ensure factory Layouts are up to date Equipment: Provide motivations for new equipment purchases Ensure maintenance schedule is update and relevant Salary: R55000 to 60000 Job Reference #: Business Unit - Operations Manager - automotive re

Job Position: Business Unit - Operations Manager - automotive related industry Ref: 3640 Location: Port Elizabeth Salary: R55 000 to R60 000 per month CTC commensurate with experience and qualification Qualifications / Requirements • Degree / Diploma in Production Management / Engineering • Strong middle management person who can take strong control of the departments • Business unit experience highly advantageous • Experience in authority of making decisions • Hands on team management with clear goal setting and project mapping / management with the team • Sound knowledge of Good Manufacturing Practices (GMP) • Sound understanding of quality standards • Minimum of 8 year’s experience in an automotive manufacturing environment of which 5 years need to be in a supervisory role (stable work record) which include Operations • Strong communication skills and professional disposition • Impeccable work ethics and integrity • Strong leadership skills and ability to motivate and drive, teams Key Performance Areas: • Handling of all round operations • Customer negotiations, presentations and visits • Handling of key customers • Managing of staff (operationally) • Daily production: o Run daily production meetings o Ensure daily production reports are completed and handed in o Analyse any deviations to planned versus actual production numbers o Create plan to rectify any deviations from planned production numbers o Daily resource plan for absenteeism deviations for production staff o Ensure production plan is aligned to available stock and make changes accordingly, ensure sales are aware of changes o Decide on when over time is required to meet production targets o Ensure returns are checked and findings reported to senior management o Intra-day updates to sales on production status • Plant maintenance: o Ensure maintenance on plant and equipment is completed in accordance to maintenance schedule o Tools usage report • Personnel: o Decide on the number of factory staff needed based on production targets using time study information from IE Department o Weekly meetings with staff to inform and motivate o Update and maintain the manufacturing performance board o Quality, Health and Safety • Health and safety: o Ensure health and safety procedures and protocols are followed throughout the company • Quality manual: o Ensure the manual is up to date and matches the quality procedures within production • Corrective action reports: o Manage the opening and closing of any corrective action reports created by the quality department • Facility management: o Ensure internal housekeeping is maintained in the plant and adheres to the quality manual o Ensure internal and external aspects of the facility are in working order (security, tanks, windows, leaks) and take necessary action • Induction training: o Ensure correct induction training is done Industrial Engineering • Production: o Ensure all production processes are up to date o Create and present production improvement concepts for management for both factory expansion and efficiency improvement. • Layouts: o Manage implementation of any new processes and procedures o Ensure factory Layouts are up to date • Equipment: o Provide motivations for new equipment purchases o Ensure maintenance schedule is update and relevant Responsibility: Qualifications / Requirements • Degree / Diploma in Production Management / Engineering • Strong middle management person who can take strong control of the departments • Business unit experience highly advantageous • Experience in authority of making decisions • Hands on team management with clear goal setting and project mapping / management with the team • Sound knowledge of Good Manufacturing Practices (GMP) • Sound understanding of quality standards • Minimum of 8 year’s experience in an automotive manufacturing environment of which 5 years need to be in a supervisory role (stable work record) which include Operations • Strong communication skills and professional disposition • Impeccable work ethics and integrity • Strong leadership skills and ability to motivate and drive, teams Key Performance Areas: • Handling of all round operations • Customer negotiations, presentations and visits • Handling of key customers • Managing of staff (operationally) • Daily production: o Run daily production meetings o Ensure daily production reports are completed and handed in o Analyse any deviations to planned versus actual production numbers o Create plan to rectify any deviations from planned production numbers o Daily resource plan for absenteeism deviations for production staff o Ensure production plan is aligned to available stock and make changes accordingly, ensure sales are aware of changes o Decide on when over time is required to meet production targets o Ensure returns are checked and findings reported to senior management o Intra-day updates to sales on production status • Plant maintenance: o Ensure maintenance on plant and equipment is completed in accordance to maintenance schedule o Tools usage report • Personnel: o Decide on the number of factory staff needed based on production targets using time study information from IE Department o Weekly meetings with staff to inform and motivate o Update and maintain the manufacturing performance board o Quality, Health and Safety • Health and safety: o Ensure health and safety procedures and protocols are followed throughout the company • Quality manual: o Ensure the manual is up to date and matches the quality procedures within production • Corrective action reports: o Manage the opening and closing of any corrective action reports created by the quality department • Facility management: o Ensure internal housekeeping is maintained in the plant and adheres to the quality manual o Ensure internal and external aspects of the facility are in working order (security, tanks, windows, leaks) and take necessary action • Induction training: o Ensure correct induction training is done Industrial Engineering • Production: o Ensure all production processes are up to date o Create and present production improvement concepts for management for both factory expansion and efficiency improvement. • Layouts: o Manage implementation of any new processes and procedures o Ensure factory Layouts are up to date • Equipment: o Provide motivations for new equipment purchases o Ensure maintenance schedule is update and relevant Salary: R55000 to 60000 Job Reference #: Business Unit - Operations Manager - automotive re

Job Position: Manufacturing Operations Manager Ref: 3640 Location: Port Elizabeth Salary: R45 000 to R55 000 per month CTC commensurate with experience and qualification Qualifications / Requirements • Degree / Diploma in Production Management / Engineering • Sound knowledge of Good Manufacturing Practices (GMP) • Sound understanding of quality standards • Minimum of 8 year’s experience in an automotive manufacturing environment of which 5 years need to be in a supervisory role (stable work record) which include Operations • Strong communication skills and professional disposition • Impeccable work ethics and integrity • Strong leadership skills and ability to motivate and drive, teams Key Performance Areas: • Handling of all round operations • Customer negotiations, presentations and visits • Handling of key customers • Managing of staff (operationally) • Daily production: o Run daily production meetings o Ensure daily production reports are completed and handed in o Analyse any deviations to planned versus actual production numbers o Create plan to rectify any deviations from planned production numbers o Daily resource plan for absenteeism deviations for production staff o Ensure production plan is aligned to available stock and make changes accordingly, ensure sales are aware of changes o Decide on when over time is required to meet production targets o Ensure returns are checked and findings reported to senior management o Intra-day updates to sales on production status • Plant maintenance: o Ensure maintenance on plant and equipment is completed in accordance to maintenance schedule o Tools usage report • Personnel: o Decide on the number of factory staff needed based on production targets using time study information from IE Department o Weekly meetings with staff to inform and motivate o Update and maintain the manufacturing performance board o Quality, Health and Safety • Health and safety: o Ensure health and safety procedures and protocols are followed throughout the company • Quality manual: o Ensure the manual is up to date and matches the quality procedures within production • Corrective action reports: o Manage the opening and closing of any corrective action reports created by the quality department • Facility management: o Ensure internal housekeeping is maintained in the plant and adheres to the quality manual o Ensure internal and external aspects of the facility are in working order (security, tanks, windows, leaks) and take necessary action • Induction training: o Ensure correct induction training is done Industrial Engineering • Production: o Ensure all production processes are up to date o Create and present production improvement concepts for management for both factory expansion and efficiency improvement. • Layouts: o Manage implementation of any new processes and procedures o Ensure factory Layouts are up to date • Equipment: o Provide motivations for new equipment purchases o Ensure maintenance schedule is update and relevant Salary: R45000 to 50000 Job Reference #: Manufacturing Operations Manager

Established property company based in Stellenbosch is searching for an organized, motivated Accounts Creditors Manager to increase department accuracy and efficiency and provide strong leadership to a team of 7 Creditors The Creditors Manager will ensure that the department operates smoothly, maintain accurate and complete records regarding payments to suppliers and support Creditors department staff members. You will also serve as a liaison between the Creditors department and both internal and external parties. Functions and Responsibilities: Managing a team of 7 creditor bookkeepers (dealing with HR aspects) Management of age analysis – making sure that no invoices surpass 30 days aging Dealing will all municipal refunds upon sale of properties Cash flow monitoring and forecasting Dealing with queries from various internal departments and suppliers Reviewing of creditors reconciliations Reviewing of tenant recoveries Approving daily payments list Monthly reporting on outstanding creditors Compiling of stats Requirements Bcom or equivalent Intermediate excel skills 2-3 years relevant work experience Analytical Excellent work ethic Deadline driven Experience in managing a team In return, a competitive, market related salary is on offer

Job Position: Country PC & L Manager - automotive industry Ref: 3755 Location: Eastern Cape Salary: commensurate with experience and qualification Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Tertiary Qualification in Supply-Chain Management or similar • Relevant experience in Operations, including Safety and Quality • Automotive industry experience Key Performance Areas: • Define and deploy mid-term strategies for the Plant Control and Logistics functions, aligned with and contributing to the overall Country business objectives • Implement and drive group initiatives • Define targets and be accountable for results for the Plant Control and Logistics function • Implement standard organisation, manage and develop direct reports, including training and upskilling • Conduct the annual assessments of team members • Implement, maintain and develop the tools and processes towards efficiency and compliance • Ensure successful operation of platform activity and ensure optimal levels of inventory • Optimise normal transport and packaging costs and ensure performance to budget • Ensure adherence to department budget • Design and develop logistic concepts, do costing and support operations in implementation of all new programs • Ensure the communication on the strategy and objectives and obtain the buy-in from key stakeholders of the organisation • Track performance indicators • Define and follow-up convergence plans with the organisation • Maintain and adhere to internal and external benchmarks Responsibility: Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Tertiary Qualification in Supply-Chain Management or similar • Relevant experience in Operations, including Safety and Quality • Automotive industry experience Key Performance Areas: • Define and deploy mid-term strategies for the Plant Control and Logistics functions, aligned with and contributing to the overall Country business objectives • Implement and drive group initiatives • Define targets and be accountable for results for the Plant Control and Logistics function • Implement standard organisation, manage and develop direct reports, including training and upskilling • Conduct the annual assessments of team members • Implement, maintain and develop the tools and processes towards efficiency and compliance • Ensure successful operation of platform activity and ensure optimal levels of inventory • Optimise normal transport and packaging costs and ensure performance to budget • Ensure adherence to department budget • Design and develop logistic concepts, do costing and support operations in implementation of all new programs • Ensure the communication on the strategy and objectives and obtain the buy-in from key stakeholders of the organisation • Track performance indicators • Define and follow-up convergence plans with the organisation • Maintain and adhere to internal and external benchmarks Job Reference #: Country PC & L Manager - automotive industry

Job Position: Country PC & L Manager Ref: 3755 Location: Eastern Cape Salary: commensurate with experience and qualification Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Tertiary Qualification in Supply-Chain Management or similar • Relevant experience in Operations, including Safety and Quality • Automotive industry experience Key Performance Areas: • Define and deploy mid-term strategies for the Plant Control and Logistics functions, aligned with and contributing to the overall Country business objectives • Implement and drive group initiatives • Define targets and be accountable for results for the Plant Control and Logistics function • Implement standard organisation, manage and develop direct reports, including training and upskilling • Conduct the annual assessments of team members • Implement, maintain and develop the tools and processes towards efficiency and compliance • Ensure successful operation of platform activity and ensure optimal levels of inventory • Optimise normal transport and packaging costs and ensure performance to budget • Ensure adherence to department budget • Design and develop logistic concepts, do costing and support operations in implementation of all new programs • Ensure the communication on the strategy and objectives and obtain the buy-in from key stakeholders of the organisation • Track performance indicators • Define and follow-up convergence plans with the organisation • Maintain and adhere to internal and external benchmarks Responsibility: Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Tertiary Qualification in Supply-Chain Management or similar • Relevant experience in Operations, including Safety and Quality • Automotive industry experience Key Performance Areas: • Define and deploy mid-term strategies for the Plant Control and Logistics functions, aligned with and contributing to the overall Country business objectives • Implement and drive group initiatives • Define targets and be accountable for results for the Plant Control and Logistics function • Implement standard organisation, manage and develop direct reports, including training and upskilling • Conduct the annual assessments of team members • Implement, maintain and develop the tools and processes towards efficiency and compliance • Ensure successful operation of platform activity and ensure optimal levels of inventory • Optimise normal transport and packaging costs and ensure performance to budget • Ensure adherence to department budget • Design and develop logistic concepts, do costing and support operations in implementation of all new programs • Ensure the communication on the strategy and objectives and obtain the buy-in from key stakeholders of the organisation • Track performance indicators • Define and follow-up convergence plans with the organisation • Maintain and adhere to internal and external benchmarks Job Reference #: Country PC & L Manager

Job Summary: FMCG company with fleet of more than 30 vehicles requires a Fleet Maintenance Technician/Manager Requirements as follows: * Organised and attention to detail * Maintain a neat and clean working environment * Able to take sound decisions that will ensure quality workmanship yet save on costs * Ensure 99.9% uptime on fleet * Ability to measure yourself and work without supervision * Ability to negotiate part pricing with suppliers and source after market parts if required * Auto Electrical knowledge advantageous * Panel Beating knowledge advantageous * Ability to multi task and simply get the job done. * This job is not for time watchers. Work ends when the task list is completed * Manage your team, train them and build a good working environment maintain good morale among your team. * Expected to play an integral role in the hiring to team members, training, and ongoing development technicians to ensure that our highly skilled workforce is able to meet expectations. Job Responsibilities: Coordinate, schedule, and audit vehicle maintenance repairs to include preventative, mechanical and electrical repair to trucks and trailers, vans, cars. Prioritize and assign work to meet the distribution ’ needs Ensure quality, compliance, and safety of company’s assets Control repair, inventory, and labor costs Coach and mentor technicians Monitor associate work levels Manage facilities, assuring a clean and safe working environment. We are not looking for someone who needs to be micromanaged, we need a someone who will get the job done, and maintain the companies fleet as its his own. If you think you meet the above, kindly email CV and salary expectation to info@freshbake.co.za

Senior Internal Sales Consultant - Manufacturing | Bloemfontein - Free State Salary: R15K + Benefits & Incentives Please Submit: Updated MS Word CV; RFL ALL Employment History Incl Current; Current Salary P/M; Recent semi-professional head and shoulders photograph of yourself Purpose of Position: Complement Recruitment are recruiting for a Senior Internal Sales Consultant for a permanent position based in Bloemfontein Free State. Core duties and functions are: v To ensure that the services within the sales department are maintained in such a manner that will allow the company to be the preferred brand at all times. v To set in motion, keep in motion all factors & forces capable of achieving the below mentioned objectives. v In collaboration with the Snr Account Manager, control and manage the Sales promotional activities at the various points of sales outlets i.r.o product and Literature displays, price lists and the general appearance of our point of Sales Offices. v Plan the daily dispatch schedules. Minimum Requirements: · Grade 12 · Computer literate (MS Office, SAGE or similar). · Interpersonal and good communication skills. · Must be trustworthy with the ability to work effectively under pressure. · Must be detail orientated and deadline driven. · Set a high standard of performance by example, attitude and behaviour.