Listen learn

Buy Listen and Learn Get Ready for School (Hardcover) for R206.00

Training for Call Center Agents (Sales and Customer Service) Whether We Choose To Embrace Them Or Cannot Stand Being Interrupted By Their Calls, Call Centers Are A Business Element That Is Here To Stay. These Course Will Help Call Center Agents Learn To Make The Most Of Their Telephone-Based Work, Including Understanding The Best Ways To Listen And Be Heard. Each Phone Interaction Has Elements Of Sales And Customer Service Skills, Which We Will Explore In Detail Throughout This Energizing And Practical Five-Days Workshop R700 Per Person Incl VAT R200 Registration Fee Then R500 When Collecting Certificate) PLEASE NOTE: ALL SUCCESSFUL APPLICANTS WILL BE INVITED TO COME WITH REGISTRATION & START ATTENDING CLASSES EMMIDIATELLY Duration: 5 Days (11:0 0 - 13:00) Prerequisites: Good Understanding Of English Language (CALL-CENTER LANGUAGE), No Metric/Grade 12 Certificate Needed. Only ID Copy & Detailed CV Course Outcomes: • The Nuances Of Body Language And Verbal Skills. • Aspects Of Verbal Communication Such As Tone, Cadence, And Pitch. • Questioning And Listening Skills. • Ways Of Delivering Bad News And Saying No. • Effective Ways To Negotiate. • The Importance Of Creating And Delivering Meaningful Messages. • Tools To Facilitate Communication. • The Value Of Personalizing Interactions And Developing Relationships. • Vocal Techniques That Enhance Speech And Communication Ability. • Techniques For Managing Stress. • GUARATEED JOB AFTER TRAINING Who Should Attend: Anyone That Would Like To Work In A Call Centre Environment As A Call Centre Agent. Send CV To bookmeforlessons@gmail.com Or Apply On Whatsapp To 074 389 1929 Contact 073 770 6946

CPT Bookings (Pty) Ltd offering social media training workshops in Cape Town Northern Suburbs. Who Should Attend? This course is designed for social media communicators and community managers who engage directly with customers in social platforms or blogs. This is a practical hands-on workshop Join CPT Bookings for a Full Day Social Media Workshop Workshop Modules include: • Optimize your current social media platforms • Set up new accounts • Learn how to listen to what people are saying about - You - Your industry - Your Product - Your Area Respond to posts and use it for lead generation Sheduling of posts Tips, Tricks and Tools R1,750 per delegate including venue, refreshments and course material