Inbound outbound customer service

East LondonPurpose:Classified advertising inbound and outbound telesales(including online). Product training will be provided.Main Responsibilities/Outcomes Generate sales to new, existing and dormant clients. Compile and maintain a healthy client database Develop sales leads to promote the newspaper for both print and online Meet/ exceed personal sales targets Customer service and support Live capturing of advertisement bookings and wording Electronic file management and administrationSkills, Attributes and AttitudesKnowledge Tele-sales Open and close sales calls. Computer literacy.Skills Excellent communication Good command of English Fast and accurate typing Professional and pleasanttelephone manner Ability to meet/ exceed targets Accuracy Excellent spellingAttitude Confident Ability to meet stringentdeadlines Punctual Ability to work underimmense pressure Time management Self-disciplined Perseverance Friendly AssertiveQualifications and ExperienceMust have matric At least 2 years of outbound call centre experience Clear speaking voice and excellent spelling abilityAble to start immediately To work extended hours when required to do so

OUTBOUND FTTH/BUSINESS INTERNET SALES REPRESENTATIVE Applicants are invited to apply for the above mentioned position to be based in Port Elizabeth. This person will report to the Sales Manager / Head of Division. 헣헨헥헣헢헦험 헢헙 헥헢헟험: The Sales Agent will be responsible for calling on businesses and houses marketing our products. The applicant must establishing client needs, upsell to existing customers. As one of the primary and often first points of contact, a large part of the job is maintaining good customer relationships, accurate communication, and product knowledge. Key performance areas will include. but are not limited to: - Achieve monthly targets - Conduct desktop feasibility for customer (Fibre, Wireless,LTE, Satellite) - Capture customer information accurately - Assess customers connectivity requirement - Quote customer based on assessment - Arrange site surveys where required - Ensure customer order is booked and processed - Process upgrade requests / contact current customers to upsell - Manage active leads and close old quotes - Ad hoc tasks given by management - Attend and assist with Marketing events - Visit our stores regularly to drive sales in store - Conduct brand activations - Cold calling - Door to door sales 헧헵헲 혀혂헰헰헲혀혀헳혂헹 헰헮헻헱헶헱헮혁헲 헺혂혀혁 헵헮혃헲 혁헵헲 헳헼헹헹헼현헶헻헴 헲혅헽헲헿헶헲헻헰헲/혀헸헶헹헹혀: - Highly self-motivated - Target driven - Minimum of 2 years’ experience in Sales and Information Technology Industry (FTTH, Business Internet Sales advantageous) - A team player who can positively and productively impact the company - General telephone etiquette and good product knowledge - Exceptional customer service and communication skills Qualifications: - Matric Certificate - Driver’s license Company car will be provided. All applicants to provide detailed CV, motivational letter, copies of qualifications and copy of ID. Please forward your CV to hendrik.vheerden@vodadealers.co.za

OUTBOUND FTTH/BUSINESS INTERNET SALES REPRESENTATIVE Applicants are invited to apply for the above mentioned position to be based in Port Elizabeth. This person will report to the Sales Manager / Head of Division. The Sales Agent will be responsible for calling on businesses and houses marketing our products. The applicant must establishing client needs, upsell to existing customers. As one of the primary and often first points of contact, a large part of the job is maintaining good customer relationships, accurate communication, and product knowledge. Key performance areas will include. but are not limited to: - Achieve monthly targets - Conduct desktop feasibility for customer (Fibre, Wireless,LTE, Satellite) - Capture customer information accurately - Assess customers connectivity requirement - Quote customer based on assessment - Arrange site surveys where required - Ensure customer order is booked and processed - Process upgrade requests / contact current customers to upsell - Manage active leads and close old quotes - Ad hoc tasks given by management - Attend and assist with Marketing events - Visit our stores regularly to drive sales in store - Conduct brand activations - Cold calling - Door to door sales - Highly self-motivated - Target driven - Minimum of 2 years’ experience in Sales and Information Technology Industry (FTTH, Business Internet Sales advantageous) - A team player who can positively and productively impact the company - General telephone etiquette and good product knowledge - Exceptional customer service and communication skills Qualifications: - Matric Certificate - Driver’s license Company car will be provided. All applicants to provide detailed CV, motivational letter, copies of qualifications and copy of ID. Please forward your CV to vanessa.heyns@vodadealers.co.za

EXCEPTIONAL RESULTS: We deliver results at a fraction of the cost of running such campaigns inhouse. We take care of unforeseen overhead costs, staff management issues and operational frustrations so that you can focus on what really matters. Nalinda Ajanaku| Young Business Woman Eastern Cape| Mbono Communications| Help Desk Services Port Elizabeth| Customer Administration Services Port Elizabeth| Customer Satisfaction Services Port Elizabeth| Cross Selling and Product Upgrades Port Elizabeth| Employee Feedback Surveys Port Elizabeth| Reference Checks Port Elizabeth| Customer Administration Services Port Elizabeth| Boutique Call Center Port Elizabeth| Inbound Campaigns Port Elizabeth| Outbound Campaigns Port Elizabeth| Communications Port Elizabeth| Education Verification| Risk Management| Criminal Records| Global Verification| Credit Checks| Identity Verification| Drivers License

RIGOROUS QUALITY ASSURANCE PROCESS: Quality assurance processes allow us to execute successful and compliant campaigns, while advanced systems and technology ensure a high level of data security. The clarity of telephonic conversations is assured, with all calls voice recorded and quality assessed. Nalinda Ajanaku| Young Business Woman Eastern Cape| Mbono Communications| Help Desk Services Port Elizabeth| Customer Administration Services Port Elizabeth| Customer Satisfaction Services Port Elizabeth| Cross Selling and Product Upgrades Port Elizabeth| Employee Feedback Surveys Port Elizabeth| Reference Checks Port Elizabeth| Customer Administration Services Port Elizabeth| Boutique Call Center Port Elizabeth| Inbound Campaigns Port Elizabeth| Outbound Campaigns Port Elizabeth| Communications Port Elizabeth| Education Verification| Risk Management| Criminal Records| Global Verification| Credit Checks| Identity Verification| Drivers License

We are looking for an Operations Supervisor at our branch in East London to start 01 March 2021. JOB TASKS: - Control and maintain all the shipments on the floor Make sure that all trip sheets and manifests are closed properly Double check inbound and outbound processes Check all possible misroutes Prepare an analysis report Interact with the Zone Controllers / Managers / Agents / Drivers and Customer Service Prepare miss collection and problem collection reports Daily planning Doing the floor check on a daily basis and attend to customer queries Ensure all deliveries and collections are done on time Responsible for all outbound freight Correct SOP’s need to be adhered too Receive and dispatch freight Open and close the branch Work over weekends when required Assist on routes when a courier is absent or on leave Ensure that vehicles go for their services on time Ensure vehicle licenses do not expiry Be available 24 seven 365 on company phone Key Requirements: Matric 2 Years’ Experience in the Courier Industry Valid Driver’s License Computer Literate; WORD / EXCEL Excellent Communication Skills {WRITTEN AND ORAL} Previous experience as a supervisor Desirable Requirements: Knowledge of Parcel Perfect

MATRICULATES AND SCHOOL LEAVERS WANTED: Call Centre Agents required, to work in a busy inbound and outbound Call Centre in Roodepoort. Duties are as follows: Respond to customer inquiries. Generate customer interest in the services or products offered by the company. Provide personalized customer service by responding to the needs of the customers. Ensure feedback from the customer to further improve the customer services. Manage and update customer databases with the status of each customer. Coordinate with the dispatch team to send products or provide services on time to customers. Build customer loyalty by follow-up of customer calls. Evaluate problems of the customers and provide logical lasting solutions. SALARY R4500 + COMMISSION Candidate Requirements -communication skills -professional telephone manner -applying effective listening techniques To apply: email cv to tevacancies@gmail.com or SMS callecentre to 0744910880

Contingency and retained search firm. The Recruitment Network Group Portfolios (Pty) Ltd is a specialist contingency and retained search firm. We are a private recruitment company (Level 4 BEE compliant) and specialise in the placement of temporary and permanent staff across the board - from entry level juniors to senior management professionals. We are a private recruitment company and specialise in the placement of staff on a retainer or contingency basis depending on client requirements. Major sectors we specialise in include: Administrative / Customer Service / Inbound and Outbound Call Centres Banking / Financial / Tax / Accounting Information Technology / ICT / Development Sales / Marketing Retail / Wholesale / Supply Chain Tourism / Hospitality Property Engineering / Construction / Technical Logistics / Transport / Warehousing / Procurement Management / Executive Roles Our recruitment division specialises in placements for the corporate and public sector and will assist clients to fill their open vacancies. We undertake the entire process including sourcing and headhunting, pre-interviews, screening as well as statutory registrations and employment contracts. This is to ensure quality when presenting a candidate to the client. We also offer contingency recruitment solutions where no retainer is required to start work on the client's assignment depending on the nature of the assignment. Both graduate and experienced recruitment is covered in our portfolios with a focus on full-time, contract and temporary placements. Press Office: (0839) 007 486 (VAS Rates Apply)

The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service Must be able to communicate with customers professionally and articulately Must be able to present benefits/opportunities of the product or service in an effective manner Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers Exercise appropriate soft skills when dealing with difficult customers Ensure correct listening skills and probing techniques are used to establish relevant information Be able to effectively communicate with the team leader and team members Ensure that customers are informed as to the progress of queries logged but not resolved Ensure that the customers are called, and the resolution is confirmed before queries are closed Ensure that progress of every query logged is monitored until resolution Performing any ad hoc tasks as instructed. Skills and Experience: Matric IT background or qualification Preferably in possession of an A+, N+, MCSE or CCNA qualification Previous ISP experience IT trouble shooting skills including an ability to perform remote troubleshooting 2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvy Can you work from home or in the office? Criminal clear Computer literate Excellent listening skills Willingness to learn Problem-solving skills Attention to detail

Our client in the retail industry is seeking to employ an Internal Sales Support Admin to join their company. Duties include: * The successful candidate provide support to sales representatives in the field and to deal with customers or prospects who contact a company's sales department. * Manage correspondence between Sales Consultants and their customers. * Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails * Direct new sales opportunities to the appropriate sales consultant for further development and closure * Update reps on order status and delivery details so that they can keep customers informed * Obtain a range of information from customers for identifying customer needs. * Contact customer to update them on the status of an order or a delivery * Maintaining customer services by responding openly and objectively to complaints / queries relating to goods and services * Receives emailed orders from customer and Sales Consultants. * Compiling and forwarding quotations. * Processing customer orders ensuring correct prices, discounts and item numbers * Follow-up on quotes not converted to sales orders * Receiving feedback on processed and back orders and informing the relevant person(s). * Factors may include but are not limited to - Forwards feedback to relevant person, ensures that after sales service is provided, ensures prompt delivery of back orders * Completing details on collection cards for goods to be collected. * Factors may include but are not limited to - incorrect stock, wrong account, cartridge * Assisting customers with orders consisting of non-standard stock items and repairs * Communicate with logistics departments to agree on delivery dates where applicable Minimum Requirements: * Matric * Previous experience in a similar role or sales support environment. Should you want to apply for the position, please send through your CV to the following email address and use the reference number for the position as the subject of the email Email: (Email Address Removed) Should you not hear from us within 2 weeks of applying please consider your CV unsuccessful *Desired Skills: * * Retail *Desired Work Experience: * * 1 to 2 years *Desired Qualification Level: * * Diploma

We Are hiring Internal sales/admin position: Look for a dynamic individual to be part of the team as an internal sales/admin position. Responsibilities: Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails Understand customer needs and requirements Close sales and achieve quarterly quotas Maintain and expand database of prospects Build supplier relationships Manage orders and stock Stay updated on product knowledge Requirements: Proven sales experience Track record of over-achieving quota Strong phone presence Computer literate Excellent verbal and written communications skills Strong listening and presentation skills Ability to multi-task, prioritize, and manage time effectively Basic +com Driver License a must Email CV - cv@bisnet.co.za