Inbound manager

JOB VACANCY: ON SITE MONITORING CONTROL ROOM OPERATOR MUST BE RESIDING IN PAARL AREA WHO WE ARE: BlackOps Security Solutions is a fast-growing Off-Site monitoring company operating nationwide with satellite Control Rooms in strategic regions to support our main Control Centre in Kraaifontein. BlackOps Security Solutions offers a vibrant work environment and huge potential to further exposure in the industry. JOB DESCRIPTION: BlackOps Security Solutions requires a committed, hardworking, and motivated individuals to join our team as a Control Room analyst/operator at Heineken Beverages Nederburg. The successful incumbent will be responsible but not limited to monitoring alarms, cameras, and compiling incident reports on what was observed. The Control Room Analyst /Operator primary purpose is to provide support to the Control Centre Team Leader, and to oversee the protection of sites through monitoring and adhering to client’s SOPs. Duties will include but are not limited to: ▪Monitoring sites cameras, alarm system (LISTENER) 24/7 and compiling incidents reports of occurrences as occurred. ▪Reporting of irregular activities. ▪Compiling email / report as per analysis. ▪Reporting of issues related to non-compliance/conformance to the client. ▪The monitoring of cameras and reporting on what is recorded. ▪Outbound/Inbound calls. ▪Dispatch of law enforcement/response companies to sites whenever suspicious activities spotted/detected. QUALIFYING CRITERIA: ▪Grade 12 Certificate or equivalent. ▪Grade C PSIRA registered Certificate. ▪Computer literate (Microsoft Word, Excel, Outlook) ▪Knowledge and experience of CCTV cameras monitoring will be added advantage. ▪Problem-solving skills. ▪Multi-tasking skills. ▪Knowledge and understanding of Company Rules b'&' Regulations and SOPs. ▪Apply site Standard Operating Procedures consistently. ▪Sound report writing skills. ▪Ability to communicate fluently in English and one of local language. QUALIFYING ATTRIBUTES: ▪Self-motivated. ▪Inherent willingness to adhere to company policies and procedures. ▪Trustworthiness and honesty. ▪Being able to work under pressure. ▪Enthusiastic. ▪Good communication skills. ▪Not easily influenced negatively. ▪Not easily intimidated. ▪Ability to motivate people. Interested applicants are required to forward their CVs to manager@blackcontrolroom.co.za We regret that we cannot contact all applicants regarding their application status. Should you not be contacted by us within 7 days from the date of your application, please consider your application to be unsuccessful.