Inbound centre

East LondonPurpose:Classified advertising inbound and outbound telesales(including online). Product training will be provided.Main Responsibilities/Outcomes Generate sales to new, existing and dormant clients. Compile and maintain a healthy client database Develop sales leads to promote the newspaper for both print and online Meet/ exceed personal sales targets Customer service and support Live capturing of advertisement bookings and wording Electronic file management and administrationSkills, Attributes and AttitudesKnowledge Tele-sales Open and close sales calls. Computer literacy.Skills Excellent communication Good command of English Fast and accurate typing Professional and pleasanttelephone manner Ability to meet/ exceed targets Accuracy Excellent spellingAttitude Confident Ability to meet stringentdeadlines Punctual Ability to work underimmense pressure Time management Self-disciplined Perseverance Friendly AssertiveQualifications and ExperienceMust have matric At least 2 years of outbound call centre experience Clear speaking voice and excellent spelling abilityAble to start immediately To work extended hours when required to do so

CALL CENTRE OPERATION 2015 REGISRATION IN PROGRESS AT UNITED CITY COLLEGE Modules: Inbound Call Centre, Telephone Etiquette, Outbound Call Centre, Computer practise, Communication, Typing Skills AT UNITED CITY COLLEGE WE OFFER 2015 STUDENT SPECIALS:-  FREE Registration before 28 February 2015,  Pay 3 Months in Advance and attend the 4th Month Free,  20% Discount on Full Payment of your Tuition Fees,  0R simply Get R1500 off once you pay in full,  Free Learners Licence  Free Driver’s Licence (ONLY applicable to Policing Students)  For all other courses we offer a Discounted Driver’s Program.( i. e 30% Discount on all your Lessons)  Free Computer Lessons  Free WIFI  24 hours internet  If you are coming from outside Johannesburg Transport is provided to take you from Park Station or MTN taxi Rank or Bree Taxi Rank  ACCOMMODATION AVAILABLE For more information please contact Nelly on: 081 056 5545; 011 334 2704

CALL CENTRE OPERATION 2015 REGISRATION IN PROGRESS AT UNITED CITY COLLEGE Modules: Inbound Call Centre, Telephone Etiquette, Outbound Call Centre, Computer practise, Communication, Typing Skills AT UNITED CITY COLLEGE WE OFFER 2015 STUDENT SPECIALS:-  FREE Registration before31MARCH 2015,  Pay 3 Months in Advance and attend the 4th Month Free,  20% Discount on Full Payment of your Tuition Fees,  0R simply Get R1500 off once you pay in full,  Free Learners Licence  Free Driver’s Licence (ONLY applicable to Policing Students)  For all other courses we offer a Discounted Driver’s Program.( i. e 30% Discount on all your Lessons)  Free Computer Lessons  Free WIFI  24 hours internet  If you are coming from outside Johannesburg Transport is provided to take you from Park Station or MTN taxi Rank or Bree Taxi Rank  ACCOMMODATION AVAILABLE For more information please contact united city college on: 081 056 5545; 011 334 2704 OR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg

CALL CENTRE OPERATION 2015 REGISRATION IN PROGRESS AT UNITED CITY COLLEGEbrModules: Inbound Call Centre, Telephone Etiquette, Outbound Call Centre, Computer practise, Communication, Typing SkillsbrbrAT UNITED CITY COLLEGE WE OFFER 2015 STUDENT SPECIALS:-br FREE Registration before30 APRIL 2015,br Pay 3 Months in Advance and attend the 4th Month Free,br 20% Discount on Full Payment of your Tuition Fees,br 0R simply Get R1500 off once you pay in full,br Free Learners Licencebr Free Driver’s Licence (ONLY applicable to Policing Students)br For all other courses we offer a Discounted Driver’s Program.( i. e 30% Discount on all your Lessons)br Free Computer Lessonsbr Free WIFIbr 24 hours internetbr If you are coming from outside Johannesburg Transport is provided to take you from Park Station or MTN taxi Rank or Bree Taxi Rankbr ACCOMMODATION AVAILABLEbrbrFor more information please contact united city college on: 081 056 5545; 011 334 2704brOR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg

CALL CENTRE OPERATION 2015 REGISRATION IN PROGRESS AT UNITED CITY COLLEGE Modules: Inbound Call Centre, Telephone Etiquette, Outbound Call Centre, Computer practise, Communication, Typing Skills AT UNITED CITY COLLEGE WE OFFER 2015 STUDENT SPECIALS:-  FREE Registration before 31 JULY 2015,  Pay 3 Months in Advance and attend the 4th Month Free,  20% Discount on Full Payment of your Tuition Fees,  Free Learners Licence  Free Driver’s Licence (ONLY applicable to Policing Students)  For all other courses we offer a Discounted Driver’s Program.( i. e 30% Discount on all your Lessons)  Free Computer Lessons  Free WIFI  24 hours internet  If you are coming from outside Johannesburg Transport is provided to take you from Park Station or MTN taxi Rank or Bree Taxi Rank  ACCOMMODATION AVAILABLE or more information please contact united city college on: 081 0565545; 011 334 2704 OR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg

The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service Must be able to communicate with customers professionally and articulately Must be able to present benefits/opportunities of the product or service in an effective manner Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers Exercise appropriate soft skills when dealing with difficult customers Ensure correct listening skills and probing techniques are used to establish relevant information Be able to effectively communicate with the team leader and team members Ensure that customers are informed as to the progress of queries logged but not resolved Ensure that the customers are called, and the resolution is confirmed before queries are closed Ensure that progress of every query logged is monitored until resolution Performing any ad hoc tasks as instructed. Skills and Experience: Matric IT background or qualification Preferably in possession of an A+, N+, MCSE or CCNA qualification Previous ISP experience IT trouble shooting skills including an ability to perform remote troubleshooting 2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvy Can you work from home or in the office? Criminal clear Computer literate Excellent listening skills Willingness to learn Problem-solving skills Attention to detail

MATRICULATES AND SCHOOL LEAVERS WANTED: Call Centre Agents required, to work in a busy inbound and outbound Call Centre in Roodepoort. Duties are as follows: Respond to customer inquiries. Generate customer interest in the services or products offered by the company. Provide personalized customer service by responding to the needs of the customers. Ensure feedback from the customer to further improve the customer services. Manage and update customer databases with the status of each customer. Coordinate with the dispatch team to send products or provide services on time to customers. Build customer loyalty by follow-up of customer calls. Evaluate problems of the customers and provide logical lasting solutions. SALARY R4500 + COMMISSION Candidate Requirements -communication skills -professional telephone manner -applying effective listening techniques To apply: email cv to tevacancies@gmail.com or SMS callecentre to 0744910880

JOB VACANCY: ON SITE MONITORING CONTROL ROOM OPERATOR MUST BE RESIDING IN PAARL AREA WHO WE ARE: BlackOps Security Solutions is a fast-growing Off-Site monitoring company operating nationwide with satellite Control Rooms in strategic regions to support our main Control Centre in Kraaifontein. BlackOps Security Solutions offers a vibrant work environment and huge potential to further exposure in the industry. JOB DESCRIPTION: BlackOps Security Solutions requires a committed, hardworking, and motivated individuals to join our team as a Control Room analyst/operator at Heineken Beverages Nederburg. The successful incumbent will be responsible but not limited to monitoring alarms, cameras, and compiling incident reports on what was observed. The Control Room Analyst /Operator primary purpose is to provide support to the Control Centre Team Leader, and to oversee the protection of sites through monitoring and adhering to client’s SOPs. Duties will include but are not limited to: ▪Monitoring sites cameras, alarm system (LISTENER) 24/7 and compiling incidents reports of occurrences as occurred. ▪Reporting of irregular activities. ▪Compiling email / report as per analysis. ▪Reporting of issues related to non-compliance/conformance to the client. ▪The monitoring of cameras and reporting on what is recorded. ▪Outbound/Inbound calls. ▪Dispatch of law enforcement/response companies to sites whenever suspicious activities spotted/detected. QUALIFYING CRITERIA: ▪Grade 12 Certificate or equivalent. ▪Grade C PSIRA registered Certificate. ▪Computer literate (Microsoft Word, Excel, Outlook) ▪Knowledge and experience of CCTV cameras monitoring will be added advantage. ▪Problem-solving skills. ▪Multi-tasking skills. ▪Knowledge and understanding of Company Rules b'&' Regulations and SOPs. ▪Apply site Standard Operating Procedures consistently. ▪Sound report writing skills. ▪Ability to communicate fluently in English and one of local language. QUALIFYING ATTRIBUTES: ▪Self-motivated. ▪Inherent willingness to adhere to company policies and procedures. ▪Trustworthiness and honesty. ▪Being able to work under pressure. ▪Enthusiastic. ▪Good communication skills. ▪Not easily influenced negatively. ▪Not easily intimidated. ▪Ability to motivate people. Interested applicants are required to forward their CVs to manager@blackcontrolroom.co.za We regret that we cannot contact all applicants regarding their application status. Should you not be contacted by us within 7 days from the date of your application, please consider your application to be unsuccessful.