Improving internal customer service

Our client in the retail industry is seeking to employ an Internal Sales Support Admin to join their company. Duties include: * The successful candidate provide support to sales representatives in the field and to deal with customers or prospects who contact a company's sales department. * Manage correspondence between Sales Consultants and their customers. * Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails * Direct new sales opportunities to the appropriate sales consultant for further development and closure * Update reps on order status and delivery details so that they can keep customers informed * Obtain a range of information from customers for identifying customer needs. * Contact customer to update them on the status of an order or a delivery * Maintaining customer services by responding openly and objectively to complaints / queries relating to goods and services * Receives emailed orders from customer and Sales Consultants. * Compiling and forwarding quotations. * Processing customer orders ensuring correct prices, discounts and item numbers * Follow-up on quotes not converted to sales orders * Receiving feedback on processed and back orders and informing the relevant person(s). * Factors may include but are not limited to - Forwards feedback to relevant person, ensures that after sales service is provided, ensures prompt delivery of back orders * Completing details on collection cards for goods to be collected. * Factors may include but are not limited to - incorrect stock, wrong account, cartridge * Assisting customers with orders consisting of non-standard stock items and repairs * Communicate with logistics departments to agree on delivery dates where applicable Minimum Requirements: * Matric * Previous experience in a similar role or sales support environment. Should you want to apply for the position, please send through your CV to the following email address and use the reference number for the position as the subject of the email Email: (Email Address Removed) Should you not hear from us within 2 weeks of applying please consider your CV unsuccessful *Desired Skills: * * Retail *Desired Work Experience: * * 1 to 2 years *Desired Qualification Level: * * Diploma

Internal Telesales Consultant - Starting date ASAP 2 to 3 years telesales experience/customer service within the Service Industry is a must Computer Literacy: Excel CRM Excellent communication skills (written and oral) Matric Valid Drivers License Own vehicle an advantage to your application Strong Admin Skills

A trusted manufacturer, supplier and installer of various garage and other doors, is currently recruiting for a Field Service Co-ordinator. Responsibility: The job incumbent will be responsible for ensuring effective and efficient management of all operational aspects of field service including some job sales, scheduling, staffing assignments, procurement, and support to ensure customer satisfaction with all on-site work. RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: - Attending meetings and collaborative forums with internal departments - Communicate effectively with customers, management, employees and installation, service, and repair field teams - Installation, service, and repair job planning and operations - Manage daily scheduling and rotation of installation, service, and repair field teams - Identifying priority jobs and scheduling field teams accordingly - Installation, service, and repair job resource management - Works with field service teams to ensure all aspects of job are complete - Works with Procurement Officer for scheduling of resources required at job sites - Ensure proper safety and ergonomics standards and guidelines are met - Ensures accurate records and written reporting procedures are performed and maintained - Tracks and documents orders to ensure proper billing at project completion - Tracks and maintains records of warranty work - Manage multiple projects - Support Sales team - Ensuring Customer satisfaction - Identifying process improvements and other opportunities - Maintaining good customer relations CORE SKILLS: - Outstanding written and spoken communication skills - Excellent interpersonal skills - You are customer-centric; adept at building and maintaining customer relationships TO APPLY: If your background matches the requirements and you would like to apply or receive more information, please: • Click on the "Apply" button or • Apply online at www.casupport.co.za/vacancies or • Forward a comprehensive CV to admin@casupport.co.za with “FIELD SERVICE CO-ORDINATOR" in the subject line. We thank all candidates for their interest and advise that only those under consideration will be contacted. Job Reference #: CPT000753 Consultant Name: Ilana AuretPieters

Trinetra iWay’s elevator field employee monitoring software is the best choice for any lift or elevator industries that helps you to streamline business operation efficiently by improving your daily based field business operations. Trinetra iWay Elevator service task Management software facilitates service team manager to map a customer’s work location, awareness of each executive’s job progress, time deviation and work site location. This also facilitates the manager to schedule the right amount of tasks for each of the service team taking into account the distance and other vital parameters.

The SADV Agents role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. Position is also directly responsible for meeting and/or exceeding sales, individual service quality and various related department goals Requirements: * Excellent communication skills * An exciting personality. * Goal driven. * Must Have Own Vehicle. (Added advantage) Due to a large volume of response, only successful applicants will be contacted for preliminary interviews. bmsomi@realpromotions.co.za

Please Apply via this link - https://altron.wd3.myworkdayjobs.com/Altron_Careers/job/Bytes-Managed-Solutions-Bloemfontein/Support-Technician_R-1181-1 MAIN JOB PURPOSE Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Customer Relationship Management Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame. First time fix rate and recall rate under the stipulated requirements. Maintain customer relationship. Internal Processes Be productive based on the calls allocated to them. Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). Maintain and manage sufficient boot stock. Complete administration within time frames as per policies. Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete. Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs). Human Capital Complete own training and development objectives as per agreed timelines in the personal development plan. Ensure that all policies and procedures are followed according to the company requirement. Job Requirements: Requirements Own vehicle and valid drivers’ license is essential Must reside in Free State Qualifications Matric or other equivalent qualification preferable S4 or N6 Electrical Engineering Certificate A + and N + Qualification Experience 2 years’ experience in maintaining equipment in an IT environment 2 -3 years Desktop/Retail/ATM experience 1- 2 years POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage Computer literate in relevant operating system Skills Mechanical skills Electronic skills Soldering skills Fault-finding techniques MS Office

Our client in the manufacturing industry is looking for a Junior Invoicing Clerk to join their very busy team. To qualify for the position, you should meet at least the following criteria: Minimum Grade 12/NQF 4 Customer Service/ Sales Training would be an advantageous. Computer literate – MS Office, Pastel Any manufacturing experience would be advantageous Excellent communicator at all levels Ability to work under pressure paying strict attention to detail Good standard of numeracy Key Performance Areas will be: Order processing/capturing from call-in or email Call customers for orders Query handling and feedback to customer queries Managing customers’ expectations General administration duties as required To work efficiently and effectively as part of a team Keep work area clean and tidy Perform any reasonable request from Supervisor/Manager Total customer satisfaction, internal and external Salary: R5000 – R6000 Application Process: Online applications will receive preference, ensure you upload a head and shoulder photo, alternatively e-mail CV, head & shoulder photo and certifications to service@workafrica.co.za, use “ INVOICING CLERK JUNIOR” as a reference in the subject field. Please consider your application as unsuccessful if you receive no feedback after 7 days. Additional Info: 1 to 2 years Salary: RR5000 to R6000 Job Reference #: 3960101656

IMPORTS ADMINISTRATOR / EAST LONDON - Our client is looking for an experienced Imports Administrator to manage the imports from overseas suppliers. The successful Candidate will be responsible for Processing of shipments for all air freight and ocean freight imports. Compile estimates timorously.  Provide support in terms of administration and arrange all freight forwarding. KNOWLEDGE & EXPERIENCEMust have a matric certificateMinimum 3 – 5 years ocean freight imports experienceVery good understanding of customs proceduresKnowledge of all transport modes – Air, Ocean & RoadStrong Administration skillsSound knowledge of Incoterms 2010Minimum 2 years’ experience in Freight Forwarding & ClearingMore than 3 years’ experience in Air Imports environmentKnowledge of Cargo Wise SKILLSCommunication skillsAbility to work under pressureAbility to work unsupervisedMaintain and build strong client relationsAttention to detailQuality focusedBuild Customer loyaltyContribute to Team successAdaptableReliable and TrustworthyContinuous learning and Quality training PRINCIPAL ACCOUNTABILITIESCustomer ServiceTimely and regular updates to Customer Services and or clientsEnsure all e-mails are answered within 4 hours and all urgent e-mails are actioned before close of business dayCommunicate honestly and professionally with all internal and external clientsAny shipment that deviates from the routine (process flow) must be escalated to the Supervisor/Manager and if required to the Customer Service individual. FINANCIALEnsure timely and correct payment of charges to shipping lines and service providersEnsure invoice is done in line with clients agreed tariff and requirementsEnsure invoice is done before cargo is deliveredScan copies of all invoice and supporting documents to client services and copy to EDOCSEnsure P&L is printed and verified correct by signing off each one and placing it on the associated fileEnsure WIPS and accruals are checked on invoicing and file status changed to CMPLoad payments to third partiesAfter checking that freight charges are correctly shown on billing do auto-ratingCheck that Duty/VAT and entire invoice is correct, then post and print invoiceCheck for WIPS and Accruals on “Profit and Loss” tabEnsure all WIPS and Accruals are done in the right time frame to avoid movement losses PROCESSQuality checks all documents received to verify all is compliant and is in order to proceedEnsure timely process of cargo duesEnsure timely and correct receipt of delivery release ordersEnsure CTO is processed timelyNotify the Warehouse at least 24 hours prior to the delivery of cargo to the facilityEnsure all milestones are completed in CargoWise as to hav...

Erna Potgieter Administrator seek full time employment, currently on half day. I am a hardworking honest worker that enjoys work either in a team or on my own. I can handle multiple tasks daily and am dependable and great with time management. My experience achieved was through hard work and eagerness to learn new skills. Customer excellence drives my focus. Some certificates obtained: ITIL V3 Service Offerings and Agreements ITIL V3 Foundation Customer Service – Seesa Leadership and Mentoring – Seesa Junior Management – Seesa OHSA - Seesa Experience obtained in: Branch Administrator Service Level Reporter Costing Clerk Wages Time Management Creditors Debtors Internal Sales Stock Control / Stock Take Petty Cash Tender preparation Project Management (ensuring hours / material allocated is not exceeded) Programmes worked on: SAP (Debtors) Microsoft Office Package Syspro Dropbox E-Sign Please respond if you require me to send my CV.

What your role would be: Offering and executing a high level of customer service to any customer that enters our store. Each visit is a unique interaction Making our store an inviting and intriguing space which showcases our brand and our range for products in the best possible way Ensuring that each purchase is processed through our system accurately Following the internal process for stock receipt, storage and merchandising Dealing with and resolving any customer complaints to the standards of our brand, ensuring that all processes are carefully followed Dealing with and resolving any customer complaints to the standards of our brand, ensuring that all processes are carefully followed Continuously learning about the products and services that we offer and ensuring that our customers are shared up to date information

TENANT LIAISON OFFICER / EAST LONDON - responsible for managing a portfolio of 840 Units. See application process for required documents to be sent with your application. Role Purpose: To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and management of service providers and maintenance of the building. Minimum Requirements: Grade 12 education Relevant qualification in built environment, i.e. building/property management 2 years building management, property management and/or tenant liaison experience 3 years administration experience Basic accounting knowledge and experience Computer literacy is essential. Key Performance Areas: Marketing – Engage in marketing activities Pre-take on assessment – new applicants/credit checks/interviews/affordability/vetting of applications Take on, handover and record keeping – processing of lease agreements, complete lease packs, explain conditions to new tenants, capturing of new tenant data, opening of record file, inspection of units, handover process to new tenant, discuss house rules with new tenants Accounts – Rental statements, Rental Payments, Cashbook, Journals, reconcile bank statements, Municipal Accounts, new water accounts, closing off and transferring ex tenants water accounts with the municipality where applicable. Health & Safety – perform internal health & safety inspection, issue work to contractors, follow safety regulations Debt Collection – manage rental collection process, implement credit control procedures, inspect all arrear rental units weekly, identify tenants in arrears, attorney liaison for collection Tenant relationships – Establish tenant focus group, communicate and support, deal with complaints, monitor and report any illegal businesses operating on premises, Manage tenant relationships Management of Service Providers – Management of all Maintenance, Cleaning, Refuse Collection, Security, Garden Services and any other services Welfare advice and support – Network and establish contacts with social workers and welfare agencies Reporting – Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues ROLE REQUIREMENTS GENERIC SKILLS: Communication (Advanced) Facilitation (Advanced) Conflict Management (Advanced) Customer Service Relationship Management (Advanced) Teamwork Additional Info: 3 to 5 years Salary: RNegotiable Job Reference #: 3768678550

TENANT LIAISON OFFICER / EAST LONDON - responsible for managing a portfolio of 840 Units. This is an urgent 6 month fixed term contract with the possibility of becoming permanent.  See application process for required documents to be sent with your application. Role Purpose: To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and management of service providers and maintenance of the building. Minimum Requirements: Grade 12 education Relevant qualification in built environment, i.e. building/property management 2 years building management, property management and/or tenant liaison experience 3 years administration experience Basic accounting knowledge and experience Computer literacy is essential. Key Performance Areas: Marketing – Engage in marketing activities Pre-take on assessment – new applicants/credit checks/interviews/affordability/vetting of applications Take on, handover and record keeping – processing of lease agreements, complete lease packs, explain conditions to new tenants, capturing of new tenant data, opening of record file, inspection of units, handover process to new tenant, discuss house rules with new tenants Accounts – Rental statements, Rental Payments, Cashbook, Journals, reconcile bank statements, Municipal Accounts, new water accounts, closing off and transferring ex tenants water accounts with the municipality where applicable. Health & Safety – perform internal health & safety inspection, issue work to contractors, follow safety regulations Debt Collection – manage rental collection process, implement credit control procedures, inspect all arrear rental units weekly, identify tenants in arrears, attorney liaison for collection Tenant relationships – Establish tenant focus group, communicate and support, deal with complaints, monitor and report any illegal businesses operating on premises, Manage tenant relationships Management of Service Providers – Management of all Maintenance, Cleaning, Refuse Collection, Security, Garden Services and any other services Welfare advice and support – Network and establish contacts with social workers and welfare agencies Reporting – Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues ROLE REQUIREMENTS GENERIC SKILLS: Communication (Advanced) Facilitation (Advanced) Conflict Management (Advanced) Customer Service Additional Info: 3 to 5 years Salary: RNegotiable Job Reference #: 3768678550

TENANT LIAISON OFFICER / EAST LONDON - responsible for managing a portfolio of 840 Units.  Role Purpose: To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and management of service providers and maintenance of the building. Minimum Requirements: Grade 12 education Relevant qualification in built environment, i.e. building/property management 2 years building management, property management and/or tenant liaison experience 3 years administration experience Basic accounting knowledge and experience Computer literacy is essential. Key Performance Areas: Marketing – Engage in marketing activities Pre-take on assessment – new applicants/credit checks/interviews/affordability/vetting of applications Take on, handover and record keeping – processing of lease agreements, complete lease packs, explain conditions to new tenants, capturing of new tenant data, opening of record file, inspection of units, handover process to new tenant, discuss house rules with new tenants Accounts – Rental statements, Rental Payments, Cashbook, Journals, reconcile bank statements, Municipal Accounts, new water accounts, closing off and transferring ex tenants water accounts with the municipality where applicable. Health & Safety – perform internal health & safety inspection, issue work to contractors, follow safety regulations Debt Collection – manage rental collection process, implement credit control procedures, inspect all arrear rental units weekly, identify tenants in arrears, attorney liaison for collection Tenant relationships – Establish tenant focus group, communicate and support, deal with complaints, monitor and report any illegal businesses operating on premises, Manage tenant relationships Management of Service Providers – Management of all Maintenance, Cleaning, Refuse Collection, Security, Garden Services and any other services Welfare advice and support – Network and establish contacts with social workers and welfare agencies Reporting – Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues ROLE REQUIREMENTS GENERIC SKILLS: Communication (Advanced) Facilitation (Advanced) Conflict Management (Advanced) Customer Service Relationship Management (Advanced) Teamwork TECHNICAL KNOWLEDGE AND SKILLS Eviction Management (Basic)... Additional Info: 3 to 5 years Salary: RNegotiable Job Reference #: 3768678550 Consultant Name: Claire O'Reilly

Depot Manager (Electrical Wholesaler) An Electrical Wholesale company needs ambitious, healthy, sales-driven, hardworking individual to start immediately or as soon as possible. The candidate will be responsible to service and manage both the East London and Kwt areas. Summary of Key Responsibilities: Drive electrical distribution sales for our counter business. Ensure individual sales staff are reaching their sales target Ensure depots are reaching their net profit targets Develop account plans/penetration strategy. Perform all aspects of selling to maintain and develop new or existing customers. Provide outstanding customer service and build relationships with customers. Other duties as assigned. Requirements: Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups. Strong written and verbal communication skills. Ability to navigate sophisticated inventory systems Great team player. Strong organizational skills. Ability to work efficiently and meet tight deadlines. Ability to multitask at Computer email, Internet, excel and other computer programs Ability to motivate Qualifications: Electrical product knowledge; including lighting, switchgear, controls and electrical commodities. Experience with dealing with customers face to face, email and on the phone Familiarity with automated order entry systems & PCs running Windows based software. Ability to manage staff Competitive package offered linked to profit share. Please email your CV to stephen@transform.co.za

Depot Manager (Electrical Wholesaler) An Electrical Wholesale company requires an ambitious, healthy, sales-driven, hardworking individual to start immediately or as soon as possible. The candidate will be responsible to service and manage both the East London and Kwt depots. Summary of Key Responsibilities: Drive electrical distribution sales for our counter business. Ensure individual sales staff are reaching their sales target Ensure depots are reaching their net profit targets Develop account plans/penetration strategy. Perform all aspects of selling to maintain and develop new or existing customers. Provide outstanding customer service and build relationships with customers. Other duties as assigned. Requirements: Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups. Strong written and verbal communication skills. Ability to navigate sophisticated inventory systems Great team player. Strong organizational skills. Ability to work efficiently and meet tight deadlines. Ability to multitask with email, Internet, excel and other computer programs Ability to motivate Qualifications: Electrical product knowledge; including lighting, switchgear, controls and electrical commodities. Experience with dealing with customers face to face, email and on the phone Familiarity with automated order entry systems & PCs running Windows based software. Ability to manage staff Competitive package offered linked to profit share plus medical aid and provident fund. Please email your CV to stephen@transform.co.za