Health safety environment systems

Our client in the retail industry requires the services of an Environment, Health & Safety Officer who will be responsible for risk mitigation, contractor management and compliance to H&S regulations.  *Key performance areas:*   Incident investigation:  * Conduct incident  investigation in line with Section of the OHS Act and the company standards * Liaise with Department of Employment and Labour Inspectors * Host DoEL Visits * Keep an updated data repository of HSE incidents and supply statistical reporting  * Take preventative action to limit similar incidents from re-occurring elsewhere    Risk analysis:  * Ensure that the organisation takes appropriate action to address risk in the workplace  * Keep up to date with legislative developments, technological advancement opportunities to mitigate HSE risk * Conduct risk assessment updates in line with legal and regulative requirements  * Put programmes in place with objective to mitigate significant HSE risk * Ensuring that the risk associated  to change is quantified before the actual change occurs in the workplace * Ensure that safety critical devices that require periodical maintenance, calibration and regulative registration are kept up to date * Conduct communication and awareness campaigns based on incidents that have taken place and provide remedial recommendations  * Promote and maintain the H&S culture    Contracts Management: * Understand the legal principles under which the permit to work process is defined and conduct contractor audits * Understand and apply the legal principle pertaining to the OHS scope of authority and issue a permit to work which is limited to the scope of authority  * Draw up and maintain an audit schedule and audit programme for contractor audits  * Maintain an up-to-date base od contractor and service providers that have undergone the audit process and are in the possession of a valid permit to work  * Carry out contractor and visitor induction, conduct contractor audits and issue a permit to work for the various Supply Chain Business units  * Compile statistical analytics, define KPI objectives and present to management on milestones achieved    Emergency Co-ordination: * Review existing emergency contingency measures against relevant legislation  * Ensure the organisation can respond to actual emergencies and supply periodic reports to management  * Test emergency contingency measures in line with the regulating requirement and provide periodic report of management  * Carry out emergency evacuation post-mortem investigation and provide solutions to continual improvement  *The successful candidate must have:* * Matric with a relevant Diploma / Degree in Safety Management   * Proven knowledge and skills with regards to incident investigation knowledge * First responder training would be desirable  * Detail orientated  * Perceptive interpersonal skills * 2 – 4 Years’ re

A position is currently available for a Health & Safety Officer with automotive manufacturing experience in East London. Suitable qualifications and at least 3-5 years relevant experience in an automotive manufacturing environment is essential. Only suitable applications invited for immediate consideration to janinej@intelligentplacement.co.za

Main job function Own and maintain the Safety and Risk Management System for the mine according legislation Ensure the mine is legally compliant with all health and safety legislation by Investigate accident, incident, and dangerous occurrences Develop a standardized work processes to incorporate ongoing risk assessment and management throughout the organization Engineer benchmarks to monitor and improve safety by using historical data Create safety awareness amongst employees by maintaining and developing a risk recording evaluation process Preparing and enforcing SOPs to establish a culture of health and safety Conduct all risk assessments as required by legislation, review at relevant intervals and maintain records of the assessments Identify process bottlenecks and offer timely solutions Continuously advise and lead staff on various safety-related topics Identify areas where training/certification is required to meet the standards imposed by legislation, Approved Codes of Practice, or H.S.E. guidance. Conduct frequent safety inspections and checks Prepare an annual Safety, Health, Environment and Risk Compliance plan and report on such plan each quarter Review compliance of contractors to ensure compliance of standards, processes, and coverage Manage sub-ordinates to ensure Mine SHE strategy is focused on Assist in creating a culture of safety excellence where compliance leads to no harm. Qualifications Matric Relevant Health and Safety Qualifications Experience/Criteria Minimum of 5 years work experience in similar role Must have had experience in underground mine/ open pit mine

The HSE&Q Officer acts as the first point of contact for all HSE&Q-related matters. The primary function is to implement the HSE&Q Management system on all relevant sites/Depot, in order to achieve and maintain a safe and healthy working environment. Also to maintain and implement the Quality Assurance program. Key Responsibilities HSE Implement and monitor all HSE management systems on site, including, but not limited to HSE guidelines, objectives and practices. Schedule and execute audits on site to identify areas of improvement and implement measures as required. Carry out risk assessments on a continuous basis on site. Provide HSE training, awareness and induction on site to staff, contractors and other relevant parties. Engage with staff, contractors and other relevant parties with respect to HSE matters related to the site. Keep HSE statistical records, such as incidents, accidents, near-misses and working hours on site. Keep HSE registers up to date, including renewals of permits, licenses, etc. Compile monthly site HSE reports. Have first line responsibility for incident investigations, including but not limited to investigating, making initial recommendations and putting measures in place to prevent reoccurrence. Assist Depot Managers to implement accident-prevention and environmental impact activities on site. Implement emergency and crisis management plans on site. Act as Emergency coordinator on site. Implement Environmental Management Plans of the site. Monitor environmental footprint on site. Other duties as assigned by the HSE&Q Manager. Quality Management Administer and maintain non-conformance and suggestion systems, including Corrective and Preventative Action Requests (CPAR), Non-conformance Report (NCR) and Field Performance Report (FPR) systems. Ensure quality requirements are met by both internal and external audit, review of inspection reports and analysis of non-conformance reporting. Ensure quality plans are produced when required and meet requirements. Ensure internal quality standards are maintained and monitored. Other QM-related duties as assigned by the HSE&Q Manager. Requirements Up-to-date knowledge of relevant HSE legislation (OHS Act and Regulations, NEMA, COIDA, etc.), environmental regulations and safety procedures Minimum 2 year’s OHS certification or equivalent. Minimum 3 years’ relevant experience in Logistics, Fuels and Lubes depots and Workshop safety Demonstrated knowledge of and experience with HSE management systems and relevant standards. Certified risk assessor, would be an advantage Experience in working with quality management systems Valid driver’s license is required. APPLY - recruiter1@talentedrecruitment.co,za

The Superintendent Safety will be responsible for monitoring and evaluating safety trends and provide leadership, coaching and mentoring services that support the Palabora goal of zero harm. Also developing, implementing, improving and maintaining safety systems. Key responsibilities will include: Conducting safety meetings, audits, and inspections to verify compliance with Safety Legislation and requirements of the internal SHEQ Management System, evaluate performance, identify corrective action, and implement follow up assessments. Facilitate investigations of reportable accidents and occurrences in compliance with Chapter 23 of the MHSA Regulations and Section 11(5) of the Mine Health and Safety Act. Determining validity, quality and scientific significance of the data. Interpreting the correlations between human activities and safety incidents. Identifying the underlying principles, reasons, or facts of information by breaking down information or data. Developing safety campaigns and initiatives to address alarming trends. Reviewing and where needed developing and improving effective emergency risk management at Palabora. Evaluating and interpreting Health and Safety legislation to verify that Palabora is in alignment with the DMRE and conforming with performance relevant COPs, Milestones and Standards. Complying with Regulations 2.19.1 – 2.19.7 of the MHSA read with the Minerals Act Regulations pertaining to Safety Officers and Chief Safety Officers Managing budget allocated to section and initiating and implementing cost saving ideas.  Intrinsic Qualities and competencies: Proven ability to lead a group of safety professionals. Ability to use root cause analysis process – advantage. Good report writing skills. Demonstrating a pro-active approach. Formal Training or Certification as an auditor to perform SHEQ audits. Code 08 driver’s licence. Leading & Deciding; Supporting & Co-Operating; Interacting & Presenting; Analysing and Interpreting; Creating & Conceptualising; Adapting & Coping; Enterprising & Performing. Qualifications and Experience: Degree or National Diploma in Safety Management with five years working experience in the field of SHE in the Mining environment of which three years should have been in a supervisory capacity. Mining SAMTRAC / COMSOC 3 or similar with eight years working experience in the field of SHE in the Mining Environment of which five years have been in a supervisory capacity Knowledge and experience in risk management ISO 31001 and ISO 45001. Knowledge and experience in incident investigation. 

REQUIREMENTS AND COMPETENCIES: Degree in Office Administration or in a relevant field. 5 years experience in a secretarial position. Additional/advantageous Evidence of training/working on ITS and other computer programmes. Knowledge of university processes, policies and systems. Experience in a secretarial position in the Higher Education sector environment. RESPONSIBILITIES: Office Administration including Secretarial (Personal Assistant) role to the Dean. Time management and management of the office and diary of the Faculty Dean. Meetings, event coordination and management including administration of the relevant meetings in the Faculty (agenda compilation, minutes and reports). Implement administrative duties of the departments, HODs and faculty events and resource mobilisation activities related to the Faculty Dean. Public Relations, including maintaining relations with internal and external stakeholders and the Department of Health. Support the Faculty Dean with the academic, research and community engagement programmes of the Faculty. Students interface, which includes to interact and address students at all levels as and when required. Travel management including bookings for local and international trips. "PLEASE NOTE: The University of Fort Hare is an equal opportunity & affirmative action employer. Pursuant to complying with the Employment Equity Act no. 55 of 1998, when appointing, preference will be given to applicants from the designated groups whose appointment will contribute towards the achievement of equitable demographic representation and profile of the Faculty staff. The university reserves the right NOT to make an appointment.": To apply: Interested applicants who meet the criteria are invited to:

Job Position: Production Manager Location: Port Elizabeth Salary: R50 000 to R70 000 per month TCTC Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Manage all core functions of the operations and ensure the plant runs effectively and efficiently to produce quality products, which meet specified quality standards and specifications and ensure timeous delivery thereof • Fully responsible for all production, maintenance and associated quality control within the factory • Provide general management for all functions of the plant, namely: - Production output and efficiency - Staff absenteeism, performance and management - Quality standards - Cost control - Maintenance of site and machinery - Stock / inventory control - Warehouse • Hold meetings with key role players and handling of presentations • Safety, Health and Environment (SHE) • Production output and efficiency: - Ensure production targets are defined and achieved - Ensure all machines are running and producing correctly - Maintain a strong contingency plan towards all events which may pose a risk / threat • Quality standards / control: - Ensure the process delivers a good level of quality results - Ensure that a suitable SHEQ systems is established and maintained - Ensure work instructions are in place and Operators are trained • Cost control: - Ensure costs against budget are monitored - Apply an ongoing focus towards potential cost saving iniative • Maintenance of site and machinery: - Ensure the site and all plant, machinery and equipment are maintained to a good level of performance and reliability - Ensure all key items are maintained - Place orders for parts and accessories when required - Follow up to ensure breakdowns were attended to timeously, with attention to the nature of the fault and time taken to solve the issue - Consult with Maintenance Department towards pro-actively solving repeated machinery and equipment failures • Stock / inventory control: - Ensure adherence of all stock control procedures within factory - Ensure stock counting is performed, with actions / counter measures taken for any issues encountered - Ensure timeous ordering and delivery of all spare parts, consumables and services Responsibility: Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Manage all core functions of the operations and ensure the plant runs effectively and efficiently to produce quality products, which meet specified quality standards and specifications and ensure timeous delivery thereof • Fully responsible for all production, maintenance and associated quality control within the factory • Provide general management for all functions of the plant, namely: - Production output and efficiency - Staff absenteeism, performance and management - Quality standards - Cost control - Maintenance of site and machinery - Stock / inventory control - Warehouse • Hold meetings with key role players and handling of presentations • Safety, Health and Environment (SHE) • Production output and efficiency: - Ensure production targets are defined and achieved - Ensure all machines are running and producing correctly - Maintain a strong contingency plan towards all events which may pose a risk / threat • Quality standards / control: - Ensure the process delivers a good level of quality results - Ensure that a suitable SHEQ systems is established and maintained - Ensure work instructions are in place and Operators are trained • Cost control: - Ensure costs against budget are monitored - Apply an ongoing focus towards potential cost saving iniative • Maintenance of site and machinery: - Ensure the site and all plant, machinery and equipment are maintained to a good level of performance and reliability - Ensure all key items are maintained - Place orders for parts and accessories when required - Follow up to ensure breakdowns were attended to timeously, with attention to the nature of the fault and time taken to solve the issue - Consult with Maintenance Department towards pro-actively solving repeated machinery and equipment failures • Stock / inventory control: - Ensure adherence of all stock control procedures within factory - Ensure stock counting is performed, with actions / counter measures taken for any issues encountered - Ensure timeous ordering and delivery of all spare parts, consumables and services Salary: R50000 to 70000 Job Reference #: Production Manager

Stolix engineering is recruiting for a Project Manager with Commercial experience (road construction and infrastructure, Office buildings, hospitals, hostels, etc.) to join our team. Purpose of the role Assist with the development of T&T's Project Management service offering To act as the key, day to day client interface, ensuring that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standards Key Responsibilities: To ensure that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standards Working with clients to define project goals and to establish the overall success criteria for projects, including time, cost, technical and performance parameters Ensure the alignment of projects with the clients' overall business goals Ensure that quality, safety, health and environment issues are properly managed and addressed according to the clients' and Turner & Townsend's policies and procedures Establishing effective project governance in accordance with the company's policies and procedures Develop project execution plans Identifying and implementing tools and systems to proactively maintain project governance in accordance with an agreed project execution plan Project planning, including producing the detailed project plan Developing the project organisation charts and establishing lines of accountability and reporting with the clients Advising on project resourcing requirements and the procurement of resources Co-ordinating, controlling and directing the activities of all staff and project team members to ensure the project success criteria are met Monitoring and applying performance management techniques Respond promptly and efficiently to the clients' needs, changes and requests within the context of the project Managing the change control process, including the implementation of change control procedures Monitoring and advising upon project finances Managing the flow of project information between the team and the client, through regular meetings and written communications Ensuring the project teams comply with these agreed systems and procedures Preparing formal project progress and other reports in order to provide timely and accurate project information and status updates to all stakeholders Taking a leading role in interfacing with clients and other team members, at all project stages Key requirements: Experience: Min 4 years' experience in delivering successful projects Qualification: B.Sc Construction Management, B.Eng, B.Arch (or similar) Working knowledge of FIDIC and JBCC suites of contracts Proven ability to analyse complex problems, interpret operational needs and develop integrated, creative solutions Strong interpersonal skills and ability to manage effectively in a team environment Excellent verbal and written communication skills Travel to site will be required Project manager will be based in Johannesburg, South Africa but could be expected to travel to sites in South Africa and other African countries should it be required Stolix engineering and construction Ltd: Stolix engineering and construction Ltd is a leading global construction consultancy whose experts work with organisations to deliver maximum value from their assets. Working on many of the world's largest programmes from our global network of 87 offices, our 3,900 staff shape our industry. We help our clients save money with our programme, project and cost management services. We offer market related salary.

Looking for a Maintenance Electrician in Stellenbosch for Maintenance and repairs of electrical motors and equipment.Be capable to write out a Legal COC. Full knowledge of electrical control systems, procedures to perform routine preventive maintenance. Responsibilities: Electrical Installation; Maintenance; Testing and Fault finding on: Distribution Boards. Generators; change over switches. Step up;Step down Transformers. Wiring of electrical circuits and ensuring compatibility of components. Breakdown; inspecting and replacing old wiring and insulated cables,etc. Performs troubleshooting on pumps; boreholes; level controls and pressure vessels and Switches. Inspects electrical systems and ensure compliance with codes to issue COC. On machine and Equipment Carries out preventative maintenance and attends to break downs on all machines, etc. Orders and collects spares and maintenance material. Responds to call outs and breakdowns when required. Maintains OHAS Act requirements in field at All times Carries out basic plumbing and electrical repairs as required in Field. Adheres to QMS standards and procedures. Adhere to Health, Safety and Housekeeping procedures. REQUIREMENTS: * Relevant Technical Qualification * Trade Tested Certificate *Wiremans-liscence 3Ph. * Valid Driver’s Licence Required *Reliable Own Transport to get to work. * Strong Electrical Maintenance skills. * Thorough knowledge of safety procedures and legal regulations and guidelines * Excellent physical condition and to do Standby. * Good communication skills. * Ability to work under pressure. * Ability to distinguish colours. * Ability to plan and organize. * Ability to work at heights. * Minimum Five years electrical and maintenance experience in similar environment SALARY: Negotiable R12k-RNeg Please submit your CV with Latest picture to francois@alcogroup.co.za. Consider your application unsuccessful should you not receive feedback within 1 week.

 Enviromental Officer - SecundaQualifications• National Diploma or BTech in Environmental Science or Environmental management• Knowledge and understanding of SA Environmental legislation and regulations is essential• Knowledge and understanding of environmental impacts and aspects associated with construction projects• Minimum of 3-5 years working experience in environmental management in construction-related projects• Training in ISO14001:2015 will be an advantage• Computer literacy skills e.g., Word, Excel, Outlook, and Power Point.• Driver’s licence and own transportExperience• Develop, implement, and maintain environmental-related processes and associated plans, procedures and standards.• Translate client’s specifications into project-specific procedures.• Conduct and document environmental aspects and impacts assessments.• Participate in the establishment and implementation of the Environmental Management System.• Monitor compliance to environmental requirements; conditions of the Environmental authorisation and recommendations of the Environmental management programme (EMPr).• Compile environmental monitoring reports and maintain relevant registers.• Coordinate contractor environmental-related activities.Required Outputs and Responsibilities• Conduct site inspections (waste management, storm water systems, Hazardous materials management, etc.) to ensure that environmental impacts are kept to a minimum• Participate in the review of method statements• Facilitate environmental awareness and induction to convey contents of the EMPR to the project team and contractors• Conduct environmental audits on contractors• Collate data required for the monthly environmental compliance report as prescribed in the environmental authorization• Investigate and report complaints of hazardous working conditions to the project or line manager and/or other appropriate senior management.• Conduct project and facility environmental inspections.• Attend Occupational Health, Safety and Environmental Committee meetings.• Coordinate registration and removal of hazardous waste.• Liaise with Department of Labour inspectors.• Arrange for Occupational Health and Safety testing and/or evaluations of the workplace by external agencies/consultants as may be necessary.• Act as liaison with all related governmental bodies and regulating agencies.• Develop, review, and update appropriate sections of the projects/company Emergency Procedures and Plans.• Compile environmental statistics / month reports / review reports.• Record and investigate environmental incidents and public complaints• Maintain public complaints register• Maintain a non-conformance register• Assume other duties that may be assigned. Personal Attributes• Strong customer orientation - good judgment; emotional resilience.• Knowledge of applicable environment codes, standards, and legislation.• Must be able to develop and/or respond to environmental requirement fit for purpose solutions to clients and other stakeh

Enviromental Officer - SecundaQualifications• National Diploma or BTech in Environmental Science or Environmental management• Knowledge and understanding of SA Environmental legislation and regulations is essential• Knowledge and understanding of environmental impacts and aspects associated with construction projects• Minimum of 3-5 years working experience in environmental management in construction-related projects• Training in ISO14001:2015 will be an advantage• Computer literacy skills e.g., Word, Excel, Outlook, and Power Point.• Driver’s licence and own transportExperience• Develop, implement, and maintain environmental-related processes and associated plans, procedures and standards.• Translate client’s specifications into project-specific procedures.• Conduct and document environmental aspects and impacts assessments.• Participate in the establishment and implementation of the Environmental Management System.• Monitor compliance to environmental requirements; conditions of the Environmental authorisation and recommendations of the Environmental management programme (EMPr).• Compile environmental monitoring reports and maintain relevant registers.• Coordinate contractor environmental-related activities.Required Outputs and Responsibilities• Conduct site inspections (waste management, storm water systems, Hazardous materials management, etc.) to ensure that environmental impacts are kept to a minimum• Participate in the review of method statements• Facilitate environmental awareness and induction to convey contents of the EMPR to the project team and contractors• Conduct environmental audits on contractors• Collate data required for the monthly environmental compliance report as prescribed in the environmental authorization• Investigate and report complaints of hazardous working conditions to the project or line manager and/or other appropriate senior management.• Conduct project and facility environmental inspections.• Attend Occupational Health, Safety and Environmental Committee meetings.• Coordinate registration and removal of hazardous waste.• Liaise with Department of Labour inspectors.• Arrange for Occupational Health and Safety testing and/or evaluations of the workplace by external agencies/consultants as may be necessary.• Act as liaison with all related governmental bodies and regulating agencies.• Develop, review, and update appropriate sections of the projects/company Emergency Procedures and Plans.• Compile environmental statistics / month reports / review reports.• Record and investigate environmental incidents and public complaints• Maintain public complaints register• Maintain a non-conformance register• Assume other duties that may be assigned. Personal Attributes• Strong customer orientation - good judgment; emotional resilience.• Knowledge of applicable environment codes, standards, and legislation.• Must be able to develop and/or respond to environmental requirement fit for purpose solutions to clients and other stakeho

DIESEL TECHNICIAN Duties and Responsibilities • Ensure adherence to the company`s rules and regulations as documented in the company`s disciplinary policy; • Ensure adherence to all health and safety practices and procedures as defined during induction and other health & Safety training; • Ensure and maintain constant workflow; • Ensure that daily and monthly PDI targets are met as assigned by your supervisor; • Ensure that adherence to any PDI catch up plan are met on a daily basis; • Ensure effective communication between your Team and supporting departments; • Ensure that daily reports are submitted timeously to your Supervisor; • Ensure vehicles are moved to the next process upon completion of PDI tasks; • Ensure the correct use and storage of all tools and equipment; • Ensure and verify that all items are properly repaired and sign off on the vehicle job card when completed; • Ensure all reject forms are completed correctly and is authorised by the supervisor before getting parts from the Warehouse for replacement thereof; • Ensure proper repairs to any electrical systems and circuits and the correct test method to verify all electrical repairs are complete and ensure it is signed off on the vehicle job card; • Ensure all items under the Engine & related components are checked as per the Pre delivery inspection sheet and rectified per the workshop manuals before sending to the dealership; Minimum Requirements: KPA (Key Performance Indicator): Personal Attributes: • Grade 12 • Trade Certificate Diesel Mechanic • Code 10/14 • Proven Basic AMT knowledge • Proven Airbrake & ABS systems knowledge • Proven fault-finding ability • Attendance • Quality • Health & Safety • Productivity/efficiency • Team Player • Accuracy • Attention to detail • Excellent communication skills • Target driven Submit cv to - janine@bayrecruit.co.za

Our national client a multidiscipline solutions provider consisting of various companies that provide solutions to the built environment in HVAC, energy, electronic services is looking for an experienced individual to join their Service Team! Requirements: • Grade 12 or technical equivalent. • 3-5yrs Refrigeration and electrical experience essential particularly in fault finding and problem solving. • Excellent Knowledge of Central HVAC Plant & Chillers required. • Valid Drivers License with own car • Good working knowledge of General Machinery Regulations. Responsibility: o Routine maintenance and servicing on various client sites o Manage effective systems to control time, cost and quality. o Customer feedback, reporting, estimate, quote and follow up of items identified during servicing. o Responsible for all routine service supervision of HVAC plant and equipment. o Routine checks conducted on site of services. o Maintain and determine warranty service requirements from contracts department. o Ensure compliance to all aspects of Health, Safety and Environment. o Implement and Develop ISO 9001 principles and ensure conformance to the company Quality Management System. Team Player Good communication skills Disciplined Ability to work under pressure Please email a detailed cv to Melissa - mmyburgh@drake.co.za

Our national client a multidiscipline solutions provider consisting of various companies that provide solutions to the built environment in HVAC, energy, electronic services is looking for an experienced individual to join their Service Team! Requirements: • Grade 12 or technical equivalent. • 3-5yrs Refrigeration and electrical experience essential particularly in fault finding and problem solving. • Excellent Knowledge of Central HVAC Plant & Chillers required. • Valid Drivers License with own car • Good working knowledge of General Machinery Regulations. Responsibility: o Routine maintenance and servicing on various client sites o Manage effective systems to control time, cost and quality. o Customer feedback, reporting, estimate, quote and follow up of items identified during servicing. o Responsible for all routine service supervision of HVAC plant and equipment. o Routine checks conducted on site of services. o Maintain and determine warranty service requirements from contracts department. o Ensure compliance to all aspects of Health, Safety and Environment. o Implement and Develop ISO 9001 principles and ensure conformance to the company Quality Management System. Team Player Good communication skills Disciplined Ability to work under pressure Salary: R13 000-15 000pm Job Reference #: MM/ST

My client, a five-star establishment based in Stellenbosch is seeking to employ a friendly. Front-line Assistant Front Office Manager who is willing to work shift work (including weekends). with previous experience in a similar environment. The ideal candidate will also have experience in operating OPERA Responsibilities: To stand in for the Front Office Manager in her absence To ensure that all Receptionists are following standard operating procedures in order to work effectively as a team providing the best possible service to our guests To guide and lead Receptionist to work in accordance with standard operating procedures To take leadership in the training and orientation of new Receptionists that joins the team or those Receptionists requiring training. (Inc conjunction with Front Office Manager) To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience Check-in and check-out of arrival guests/groups To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service To deal with guest requests to ensure a comfortable and pleasant stay To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible To be responsible for accurate and efficient accounts and guest billing processes To assist in keeping the Hotel Reception area clean and tidy at all times To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area To administer all routes of reservations to ensure that room bookings are made and recorded accurately To ensure that all reservations and cancellations are processed efficiently To keep up to date with room prices and special offers to provide accurate information to guests To assist with concierge related duties such as arranging transfers, excursions etc. for guests To report any maintenance, breakage or cleanliness problems to the relevant Manager To administer the general petty cash system and float in an accurate manner To undertake all training as required (e.g., first aid, health and safety, customer service) To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire To undertake any other ad-hoc duties relevant to the post, as and when required Requirements: Previous Shift Leader / Assistant Front Office Manager experience Previous customer service experience Previous experience in hospitality Experience in OPERA Previous experience in Health & Safety, First Aid etc A friendly and welcoming approach High standards of dress and presentation Ability to remain calm during difficult situations or in a very busy environment The ability to work unsupervised Excellent interpersonal skills, including a pleasant... Job Reference #: SW002351/JM