Guide technical support

Web Applications operate in a clear and known environment, Software Products can be designed to run in a variety of environments – desktop, local client-server configurations, intranets, etc. This can give rise to more complex support needs and a wider variety of technical problems that must be handled. Often remote access to the client’s computer is necessary to solve issues. Posted ID-augb9323 Posted ID-augb9323

Spesializing in: Sales, distribution, installation & upgrades of computers, notebooks, accessories, hardware, software and games Repairs, virus removal, data backup and recovery Protect your data against loss, theft and unauthorized access Internet, networking, security, and other solutions On-site support to local clients & online support to clients worldwide

Please Apply via this link - https://altron.wd3.myworkdayjobs.com/Altron_Careers/job/Bytes-Managed-Solutions-Bloemfontein/Support-Technician_R-1181-1 MAIN JOB PURPOSE Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Customer Relationship Management Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame. First time fix rate and recall rate under the stipulated requirements. Maintain customer relationship. Internal Processes Be productive based on the calls allocated to them. Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). Maintain and manage sufficient boot stock. Complete administration within time frames as per policies. Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete. Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs). Human Capital Complete own training and development objectives as per agreed timelines in the personal development plan. Ensure that all policies and procedures are followed according to the company requirement. Job Requirements: Requirements Own vehicle and valid drivers’ license is essential Must reside in Free State Qualifications Matric or other equivalent qualification preferable S4 or N6 Electrical Engineering Certificate A + and N + Qualification Experience 2 years’ experience in maintaining equipment in an IT environment 2 -3 years Desktop/Retail/ATM experience 1- 2 years POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage Computer literate in relevant operating system Skills Mechanical skills Electronic skills Soldering skills Fault-finding techniques MS Office

Role and Responsibilities Technical Must ensure teams follow the correct procedures, policies and documentation requirements across project phases. Able to guide the team through the development, testing and implementation stages and review the completed work effectively Provide direction and technical expertise in design, development and systems integration Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability Management Project scheduling and resource management Planning, budgeting, reporting on projects and tracking project progress Make presentations on project status, present monthly and quarterly reports to senior management Conduct performance reviews/assessments of 3rdparty contractors and give feedback. Estimate project budgets, coordinate with the NFM for funds in terms of Capex approval and plan for purchasing of equipment and hardware in a cost-effective way Provide support to users with computer or other technical difficulties Consider project proposals and evaluate feasibility Generate ideas for improving technical infrastructure Survey, investigate, and prepare reports, feasibility studies, specifications and drawings to provide suitable design solutions to meet Client objectives. Monitor the time, cost and quality of work undertaken. Ensure all works comply with the appropriate professional and technical standards (SANS, NBR, Constructions Regulations etc.) To assist in the programming of M & E related projects and programming of projects for multi-disciplined design teams. To ensure compliance with EDGE or similar in terms of environmental efficiency and all matters pertaining to the energy efficiency of buildings. Carry out MEP condition surveys Plans, implements and administers a preventative maintenance program to provide maximum life to facilities and reliability necessary to support Trueprop’s mission Provides regular verbal/written reports to the NFM/PM Qualifications and Education Requirements Diploma in mechanical and/or electrical related environment or equivalent. Good level of literacy and numerical skills. Attention to detail and accuracy in the presentation of data/information. Experience of managing MEP project related costs and understanding of budgetary control and records. Ability to manage day to day work and prioritising workload, with supervision where priorities can change on a frequent basis. Ability to work as a proactive and supportive member of a team. Full driving licence and use of own car for business purposes Have facilities, construction and/or engineering management experience for at least 10 years Should You meet the above requirements please email your cv to kpage-wood@shimmer.co.za

Company Based in Jhb is looking for an IT Field Support Technician based in Nelspruit. MUST BE mobile and have a reliable car. Role Troubleshoot/Identify and resolve hardware, software, application and operating system issues; Install and configure end users’ computers and required peripherals; Provide ICT Technical support and maintenance to end users; Coordination of multiple procedures or systems; Administrative support - planning, scheduling and coordination of processes and systems Maintain ICT Inventory of hardware, software and resources; Provide training to new users of existing Technology; Provide technical assistance - Monitoring and managing Local Area Network (LAN), Wireless Local Area Network (WLAN), Job Requirements National Certificate/Diploma in Information Technology or equivalent (NQF 5); +5 years’ functional experience working in an ICT environment providing ICT Technical support services; ICT Certificates in N+, A+, MCSE or equivalent will be an added advantage; ICT Internal Control and risk management; Problem solving and analysis; Good understanding of the technical aspects of ICT goods & services Good understanding of OHS Must have a smart phone and agree to tracking Must be willing to work on alternate weekends and afterhours as part of Standby agreement.

V-Smart Series Contour Cutting Vinyl Cutter 740mm Working Area, plus Stand, Collection Basket & FlexiSIGN Software NEW SKU:V3-743B for R9999 0739967892 http://am.co.za/plotter/contour # We give best support on our machines include Free online remote assistance direct connect to your computer, Free technicians and will not charge you labour for the life-time of the machine you have. Repeatable Accuracy Our extraordinary microstep driver program with a well-proportioned axis steel distribution enables you to generate 0.005mm cutting and repeatable accuracy. Your finished work will at all times come out expertly cut. Our Contour cutting Vinyl Cutter may be the item you are looking for. Whether it is for your company, workplace, or personal use, the pace, accuracy, and comfort of cutting your work is very important and will save you time and money. We can only put limited words in this advertising. These are only some of the highlights of our products. If you want to know more details please check our detailed product page: http://am.co.za/plotter/contour # . Please keep in mind that all our products come with a strong technical support and/or service maintenance plan. In case you have more queries feel free to contact on 0739967892. Cutting length is unrestricted Information transmission adaptability with Serial, USB, and Memory stick ports Cutting speeds vary from 50 - 500mm per second 4mb Flash storage with files storage area Low pleasant noise level Micro-stepper motor has a resolution of 0.005mm per step & much more USB stick Port Take advantage of mobility! You're able to nowadays save your files on a USB drive and connect it to the Vinyl Cutter. As opposed to our classic vinyl cutter, there's no necessity to link your computer right to the device. Just preserving things you need on a memory stick and uploading it will save you time and cash! We can only write limited words in this ad. These are only some of the features of our products. If you want to get more details please check our detailed product page: http://am.co.za/plotter/contour # . Please note that all our products come with a strong technical support and/or service maintenance plan. In case you have more queries feel free to contact at 0739967892. Advanced Machinery is focussed on CNC Machinery, automatic & semi automatic machinery with high precision and high capacity. All our industry-usage machinery is for heavy use, minimized downtime is ensured by quality build products, overstocked parts and always-available technicians. With the machine spare parts from worldwide, for example: machine structure of China, Servo Motors of Japan, CNC Controls of Taiwan, High-Speed Spindle of Italy, precision Switch of German and Power System of America, Advanced Machinery is capable of create world-class machinery for the African continent. Please get more info from our website http://am.co.za/ # for CNC Laser Cutter, CNC Paper Cutter, CNC Routers and Plasma Cutting Machines and more.

East London - Duties & Responsibilities Solution Design• Planning infrastructure design and implementations• Consulting with clients to specify requirements and design solutions• Recommend improvements to existing solutions• Fully understand a VPN configuration, support and design Equipment• Implement Infrastructure under change control processes• Configuration, maintenance & management of installed equipment• Pro-actively plan and install upgrades, releases, and device firmware upgrades.• Documentation of configurations Support• Providing technical support to both internal and external client/remote sites• Monitor all networks / identify problem areas• Manage and respond to support tickets timeously• Troubleshooting and resolution of issues• Monitoring performance of networks• Working with IT support personnel• Providing network administration and support People Skills• Working with Service Providers o Ensuring that maintenance contracts are in place• Liaison with clients in a professional manner Excellent Communication skills with clients Security• Ensuring that the environment is secure from external threats• Sound understanding of firewalls and configuration• Anti-virus installations / monitoring• Threat detection and analysis• Understanding of certificates Overview• Evaluate industry trends and assist in implementing standards and best practices.• Produce relevant reports for internal management• Provide costing into budgets for projects and CAPEX• Documentation to reflect all processes and procedures• Define network policies and procedures Qualification:Relevant IT related Degree/ Diploma

V-Smart Series Contour Cutting Vinyl Cutter 1310mm Working Area, plus Stand, Collection Basket & FlexiSIGN Software New SKU:V3-1313B for R15999 0726167408 http://am.co.za/plotter/contour # We provide great support on our machines include Free online remote assistance direct link to your computer, free technicians and will not charge you labour for the lifetime of the machine. Easily the best contour cutter we have used. Period. Why Our Contour Cut Vinyl Cutting Machine is the Best The Contour Cutting Vinyl Cutter has made our already awesome normal Vinyl Cutter even smarter... Now boasting a smart contour cutting function, making stickers has never been this easy. That's not all, here's just a few more reasons why our contour cutter is the best: ◆ You can cut directly from your USB Drive - No more being shackled by the traditional USB cable! ◆ Operate your work through a very best Touchscreen! ◆ Work with a super fast 32bit CPU with 4M high speed Cache! ◆ Better Speed and Precision - Cutting speed from 50 to 500mm/s and cutting precisions on 0.005mm. If you would like additional information in advance of deciding, don't hesitate to call on 0726167408. I will answer your queries and put all your worries to rest. For more details please visit our webpage at: http://am.co.za/plotter/contour # and browse through it to find out more about our products and services. Are You Searching for an Easy Way to Print and Cut? Profile cut is a pain, but it doesn't have to be. Our recently launched Vinyl Cutter has taken outline cutting to a whole new level, and boasts more features than any competitor on the market. We can only write very little words in this ad. These are only some of the features of our products. If you like to know more details please check our detailed product page: http://am.co.za/plotter/contour # . Please note that all our products come with a strong technical support and/or service maintenance plan. In case you have more questions feel free to contact on 0726167408. Advanced Machinery is focussed on CNC Machines, automatic & semi-automatic machines with high precision and high output capacity. All our industry machines are for heavy use, minimal downtime is ensured by quality build products, overstocked parts and always-available technicians. With the machine parts from worldwide, for example: machine chassis of China, Servo Motor of Japan, CNC Module of Taiwan, High-Speed spindles of Italy, Precision Switch of German and Power Supplies of America, Advanced Machinery is capable of create world-class machinery for the African continent. Please visit our company website http://am.co.za/ # for CNC Laser Engraver, Cut Vinyl, Wood Router and Hypertherm Plasma and more.

South Africa Salary: Market Related Job Type: Permanent Sectors: Engineering Consulting Reference: NWI001683/Nikki Apply before Mar 22 2024 | 30 Days left Apply External Application

JUNIOR APPLICATIONS SUPPORT CONSULTANT / EAST LONDON – Must be willing to travel nationally - Ensure you use the "JOB TITLE" as a reference when applying.  PLEASE NOTE: this is not a technical IT support role / It is ERP / Application / Business Support to our clients; client base in the Automotive Parts industry Minimum Requirements/Qualifications: BCom or degree in Information Systems would be advantageous Knowledge and prior experience in accounting systems is highly recommended Knowledge of databases and application development environments Minimum of 1-year experience in similar position Analytical and problem-solving skills Exceptional communication and people skills Valid Driver’s Licence Duties The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Institute corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market Deconstruct client issues and analyse the various solutions in all regions, via various communication channels Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Render functional support to the customer via telephonic, email, Skype and Team Viewer Salary – Market related Application Process: Online applications will receive preference, include certifications, alternatively e-mail CV and Certifications & Head and Shoulder photo to Solutions@workafrica.co.za and use “ JUNIOR APPLICATION SUPPORT CONSULTANT ” as a reference in the Subject field. Closing date for applications 4th December 2020. If you don’t hear from us within 3 weeks, consider your application unsuccessful.   Additional Info: 1 to 5 years Salary: RNegotiable Job Reference #: 2231699524

Junior Application Support Consultant Contract Type Permanent Salary R8000 to R10000 Location East London, Eastern Cape, South Africa; Johannesburg, Gauteng, South Africa PLEASE NOTE!!!!!: this is not a technical IT/hardware support role / It is ERP / Application / Business Support. Job Functions Information Technology,Support Industries Call Centre & Helpdesk,ICT - Information & Communications Technology Specification The successful applicant will be responsible for the implementation and support of custom designed business / ERP software specifically for the motor spares retail & distribution market. •Instituting corrective actions by completing accurate and complete Project tickets and ensuring developers understand fully what changes are to be carried out •Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls •Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market •Deconstruct client issues and analyse the various solutions in all regions, via various communication channels •Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) •Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries •Render functional support to the customer via telephonic, email, Skype and Team Viewer Requirements BCom or degree in Information Systems •Knowledge and prior experience in accounting systems is highly recommended •Knowledge of databases and application development environments •Minimum of 1-year experience in similar position •Analytical and problem-solving skills •Exceptional communication and people skills •Valid Driver’s Licence •Willingness to travel nationally when required Job Closing Date Send c.v's to nerisha.arivu@outlook.com

Job Position: Junior ICT Engineer - Desktop - Client Support Ref: 3430 - Lauren Location: Port Elizabeth Salary: R8000 to R10 000 per month commensurate with experience and qualification 3 month probation period Qualifications / Requirements: • Grade 12 and tertiary qualifications • Minimum of 1 to 3 years working experience after qualification in similar role • Experience in the following: - MCSE and / or Cloud 365 certification - MS Server 2016 - MS Active Directory - MS Exchange - Office 365 and Tenant Management - MS Azure fundamentals - Cisco and CCNA skills - Routing and Mikrotik skills - Backup knowledge on Veritas backup Exec, Acronis • Ability to work under pressure and maintain existing clients infrastructure • Positive and friendly disposition Key Performance Areas: • Achieve technical targets • Maintain existing clients infrastructure • Liaise with technical staff and manage services • Helpdesk support and migrate to assist onsite Responsibility: Qualifications / Requirements: • Grade 12 and tertiary qualifications • Minimum of 1 to 3 years working experience after qualification in similar role • Experience in the following: - MCSE and / or Cloud 365 certification - MS Server 2016 - MS Active Directory - MS Exchange - Office 365 and Tenant Management - MS Azure fundamentals - Cisco and CCNA skills - Routing and Mikrotik skills - Backup knowledge on Veritas backup Exec, Acronis • Ability to work under pressure and maintain existing clients infrastructure • Positive and friendly disposition Key Performance Areas: • Achieve technical targets • Maintain existing clients infrastructure • Liaise with technical staff and manage services • Helpdesk support and migrate to assist onsite Salary: R8000 to 10000 Job Reference #: Junior ICT Engineer - Desktop - Client Support

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My client, in the Information Technology solutions provider based in Stellenbosch is seeking to employ a Senior Technical Specialist. The ideal candidate will have 3 - 4 years experience and the necessary A+, N+ and MCITP / MCTS / MCSA qualifications. The purpose of this role is to provide a single point of contact for end users to receive support, and maintenance within the organizations computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all computer hardware and equipment to ensure optimal workstation performance.The Senior Technical Specialist will also troubleshoot problematic areas using either one of the following ways; onsite visit, via telephone, email or remote support.Main duties / Key Accountabilities: Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software. The position responsibility requires independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. To Progress/close incidents to satisfactory conclusion on the incident system. Works with vendor support contacts to resolve technical problems. Ensure Desktop computers interconnect seamlessly with diverse systems. Work with procurement staff to purchase hardware and software. Assesses functional needs to determine specifications for purchases. To provide a mentor and training role to co-workers. Other Duties as required. Requirements: 3-4 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016. Experience supporting MacOS Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc. Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint. Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers. Experience installing/uninstalling software, patches, updates on Desktops and Laptops. Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems. Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points. Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc. Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing. Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting. Knowledge regarding, routers (logging into a router. basic configuration) Knowledge of anti-virus and virus removal. Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software. Basic Server knowledge: sharing, security, basic Active Directory knowledge creating domain accounts and understanding of Active Directory. Customer Service experience. Education and Training: Grade 1...

RESPONSIBILITIES: · General Resolve user and client issues within SLA. Offer remote and potentially onsite support. Install and configure hardware and software components. Assist with user acceptance testing. Troubleshoot hardware and software issues. Perform root cause analysis. Repair or replace damaged hardware. Perform tests and evaluations of new software and hardware. Provide advanced user support and training. Pro-active communication to stakeholders. Conduct daily system checks and maintenance operations. Establish good relationships with all customers and colleagues. Manage technical documentation work with 3rd party vendors for system support. Technical Project Management. · Server Administration (Windows and/or Linux): Server administration and maintenance. User and Group administration. Backup administration. Network Administration: IP and Routing design administration. Security. Deployment of networks. Switch, Wi-Fi, Router and Firewall administration. DNS administration. Network traffic monitoring and troubleshooting. EDUCATION AND EXPERIENCE (minimum): SKILLS / EXPERIENCE / COMPETENCIES & TECHNOLOGIES: · Software: o Windows environment software § Microsoft Windows (desktop), Microsoft Server & Microsoft Office Suite § Anti-Virus Software (ESET) § Backup technologies (Altaro, Arc Server, Tape drives) § Infrastructure Monitoring (e.g. PRTG, Nagios, Solarwinds, etc.) § VM (e.g. HyperV, VMWare) o Linux environment software § Linux OS § DNS (Bind) § Mail (e.g. Postfix, Sendmail, Exim, etc.) § Fileserver (e.g. SMB, NFS, iSCSI, etc.) § VM (Proxmox) · Networking: o Midlevel knowledge of routing, switching, IP addressing & FW rules o Analysis/Troubleshooting software (e.g. Wireshark) o Cabling and Crimping o Network equipment experience (e.g. Ubiquity, Mikrotik, Cisco, Dell, Sonicwall, Fortigate, Huawei) · Other: o Python, PowerShell and other scripting skills o Proven telephonic and onsite support history. o Any additional software and database skills would be advantageous. o Experience in telecommunication/transmission systems including Wifi, LTE, 5G, VoIP, etc. would be advantageous. Experience in fiber optics would be advantageous.