Ftth contact centre agent

The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service Must be able to communicate with customers professionally and articulately Must be able to present benefits/opportunities of the product or service in an effective manner Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers Exercise appropriate soft skills when dealing with difficult customers Ensure correct listening skills and probing techniques are used to establish relevant information Be able to effectively communicate with the team leader and team members Ensure that customers are informed as to the progress of queries logged but not resolved Ensure that the customers are called, and the resolution is confirmed before queries are closed Ensure that progress of every query logged is monitored until resolution Performing any ad hoc tasks as instructed. Skills and Experience: Matric IT background or qualification Preferably in possession of an A+, N+, MCSE or CCNA qualification Previous ISP experience IT trouble shooting skills including an ability to perform remote troubleshooting 2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvy Can you work from home or in the office? Criminal clear Computer literate Excellent listening skills Willingness to learn Problem-solving skills Attention to detail

OUTBOUND FTTH/BUSINESS INTERNET SALES REPRESENTATIVE Applicants are invited to apply for the above mentioned position to be based in Port Elizabeth. This person will report to the Sales Manager / Head of Division. 헣헨헥헣헢헦험 헢헙 헥헢헟험: The Sales Agent will be responsible for calling on businesses and houses marketing our products. The applicant must establishing client needs, upsell to existing customers. As one of the primary and often first points of contact, a large part of the job is maintaining good customer relationships, accurate communication, and product knowledge. Key performance areas will include. but are not limited to: - Achieve monthly targets - Conduct desktop feasibility for customer (Fibre, Wireless,LTE, Satellite) - Capture customer information accurately - Assess customers connectivity requirement - Quote customer based on assessment - Arrange site surveys where required - Ensure customer order is booked and processed - Process upgrade requests / contact current customers to upsell - Manage active leads and close old quotes - Ad hoc tasks given by management - Attend and assist with Marketing events - Visit our stores regularly to drive sales in store - Conduct brand activations - Cold calling - Door to door sales 헧헵헲 혀혂헰헰헲혀혀헳혂헹 헰헮헻헱헶헱헮혁헲 헺혂혀혁 헵헮혃헲 혁헵헲 헳헼헹헹헼현헶헻헴 헲혅헽헲헿헶헲헻헰헲/혀헸헶헹헹혀: - Highly self-motivated - Target driven - Minimum of 2 years’ experience in Sales and Information Technology Industry (FTTH, Business Internet Sales advantageous) - A team player who can positively and productively impact the company - General telephone etiquette and good product knowledge - Exceptional customer service and communication skills Qualifications: - Matric Certificate - Driver’s license Company car will be provided. All applicants to provide detailed CV, motivational letter, copies of qualifications and copy of ID. Please forward your CV to hendrik.vheerden@vodadealers.co.za

OUTBOUND FTTH/BUSINESS INTERNET SALES REPRESENTATIVE Applicants are invited to apply for the above mentioned position to be based in Port Elizabeth. This person will report to the Sales Manager / Head of Division. The Sales Agent will be responsible for calling on businesses and houses marketing our products. The applicant must establishing client needs, upsell to existing customers. As one of the primary and often first points of contact, a large part of the job is maintaining good customer relationships, accurate communication, and product knowledge. Key performance areas will include. but are not limited to: - Achieve monthly targets - Conduct desktop feasibility for customer (Fibre, Wireless,LTE, Satellite) - Capture customer information accurately - Assess customers connectivity requirement - Quote customer based on assessment - Arrange site surveys where required - Ensure customer order is booked and processed - Process upgrade requests / contact current customers to upsell - Manage active leads and close old quotes - Ad hoc tasks given by management - Attend and assist with Marketing events - Visit our stores regularly to drive sales in store - Conduct brand activations - Cold calling - Door to door sales - Highly self-motivated - Target driven - Minimum of 2 years’ experience in Sales and Information Technology Industry (FTTH, Business Internet Sales advantageous) - A team player who can positively and productively impact the company - General telephone etiquette and good product knowledge - Exceptional customer service and communication skills Qualifications: - Matric Certificate - Driver’s license Company car will be provided. All applicants to provide detailed CV, motivational letter, copies of qualifications and copy of ID. Please forward your CV to vanessa.heyns@vodadealers.co.za

Here's that WORK FROM HOME opportunity you have been waiting for! Our client is recruiting for a skilled, driven and ambitious Sales Consultant to join their super sales team, and work remotely from the comfort of your own home. Requirements: • Grade 12 • Relevant sales in-house training certificates or accredited courses • 1-year outbound (sales) call centre experience • Able to work remotely (from home) • Own PC / Laptop with a stable internet connection with speeds higher than 2mbps • Tech Savvy • Ability to communicate clearly and effectively • Fluent in English • Ability to SELL • Confident and NEVER GIVE UP attitude • Persuasive • STRONG Negotiation Skills Benefits: • Basic salary UNCAPPED commission • INCENTIVES • Medical Aid • Provident Fund • Full training provided (whilst earning a salary and incentives) • Shifts are Monday Friday, 8:00 17:00 (no weekends, no public holidays) Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201729 subject heading or email body. Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again. Should you require any additional information give us a call on 021 012 5566. Job Reference #: 201729

IT Senior Technician Mango5 is one of the top BPO Outsource centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre has a rich history of delivering best in class BPO services. We are seeking a skilled IT Senior Technician to join our dynamic team. We comply with the workplace issued COVID regulations and adhere to the health and safety protocols at our premises. Duties and responsibilities include, but are not limited to: • Install software required for all employees in order to perform their duties. • Troubleshoot PC, network and email problems. • Set up new workstations. • User admin on SQL. • Software is installed when agreed on. • Keep servers running. • Reduce IT maintenance cost. • User/Hardware movement. • Quick response and completion times of tickets logged. • Adding PCs/Laptops to the domain. • Installing local and 3rd party software for agent, QA and back office users that is needed for them to work efficiently. • Ensure that PCs and laptops are virus free and password protected before allocation. Skills and requirements: • Excellent interpersonal and client facing skills and a friendly, approachable demeanour. • Excellent written and oral communication skills. • Excellent attention to detail and planning skills. • Ability to analyse problems, identify alternative solutions, and implement recommendations. • CCNA and MCSA or equivalent Network Integration Specialist Diploma. • Advanced knowledge and Experience of the following Networking concepts: TCP/IP, VoIP, QoS, MPLS, Firewall and VPN. • Advanced knowledge and Experience in Server Management VMware and Hyper-V, windows 2012+ and Linux. • Web Technologies knowledge would be an advantage. • Understanding of Helpdesk Processes. • Ability to troubleshoot effectively and quickly. • Own Transport. Working hours: Shift hours: 15:00 - 24:00 or 16:00 to 01:00 (according to day light savings) Must be willing to provide support over weekends. Remuneration Market Related E-Learning portal access to courses Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again. Job Reference #: 201080