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Great opportunity for a newly created position of Guest Farm Manager. Unique farm experience with rustic venue for weddings or other events and special accommodation for up to 60 people. The farm is in the maize area of Bothaville - 2 hours from Johannesburg, 45 min from Potchefstroom.. The role will include: - event management - staff management - marketing and advertising - sales - product development - budgeting. Salary is negotiable based on experience. A base will be paid and commission on sales and events. Previous experience preferred. Note your salary expectation. Please send a CV with references. Please also add an application letter telling us more about yourself and why you are the right candidate for the position. Look forward to hear from you.

Kabz Guest House Says, Whether you’re in town for business or leisure, our tailor-made services and impressive list of amenities will make your stay fun, stress-free and unforgettable. Come and experience the best ever hospitality with Kabz Guest House has to offer.

Propr is seeking a dynamic individual with passion in achieving an amazing guest experience for our valued guests.

We are looking for a super motivated and friendly Guest Service Agent for our Boutique Hotel. Previous experience in a hotel reception environment is a requirement. Please send full CV and contact details to boutiqueincapetown.@gmail.com

part time position with or without accommodation in central for mature lady at a guest house C/V to cemienie@yebo.co.za................has to have had at least 10 years experience in any filed....C/V must give all information to be considered

Applicant will be responsible for: - booking in and out of clients - General admim: running shop,daily stocktaking, cash up,filing, taking & making calls etc. -unit checks -assist with cleaning of units when required Hours: Mondays - Fridays 07h00 to 18h00. Saturdays: 08h00 - 14h00 On duty every second weekend or as required for after hours bookings Live in position A MUST Non spesific job description. REQUIREMENTS: Clear criminal record:police clearance advantage Sober habits Sense of urgency Preferably non smoker Suitable to healthy, energetic, self driven individual rwady to settle down. Preferably no dependants and no pets. Previous experience in the hospitality industry MUST be in South Africa Friendliness & patience Good communication skills Read, write & speak English Clean & presentable Contactable work experience references with cell no and name of contact person/company in SOUTH AFRICA RSA VALID Drivers licence advantage Cv to be sent to qute@awe.co.za.

QUEENSTOWN Eastern Cape. Applicant will be responsible for: - booking in and out of clients - General admim: running shop,daily stocktaking, cash up,filing, taking & making calls etc. -unit checks -assist with cleaning of units mainlt Saturday and Sundays Hours: Mondays - Fridays 07h00 to 18h00. Saturdays: 08h00 - 14h00 Weekend duty as required for after hours bookings Live in position A MUST REQUIREMENTS: Clear criminal record:police clearance advantage Sober habits Sense of urgency Preferably non smoker Suitable to healthy, self driven individual ready to settle down. Preferably no dependants and no pets. Pensioner/retiree welcome as long as above criteria is met. Previous experience in the hospitality industry abd shop sales a MUST  Friendliness & patience Good communication skills Read, write & speak English Clean & presentable Contactable work experience references with cell no and name of contact person/company in SOUTH AFRICA RSA VALID Drivers licence advantage Cv to be sent to qute@awe.co.za.

Our client is looking to hire an accounted / bookkeeper for their group of guesthouses in the Eastern Cape. Requirements: Qualification related to this vacancy Minimum of at least 3 years experience Own reliable transport to and from work Clear Credit and Criminal Record Contactable references Must be able to handle pressure and must be educated on all relevant tax practices. Remuneration is Negotiable with shortlisted candidates Send your cv to george@redrockrecruitment.co.za

Established, prestigious guest house based in the Stellebosch area has a vacancy for reservationist / receptionist to commence duties asap. Successful candidate will have: Experience in hospitality industry Be computer literate (Word, Excel, Outlook) and have working experience of a reservations system Post Matric Hospitality / Travel and Tourism Qualification advantageous Fully bilingual (Afrikaans and English) Own vehicle and drivers license essential Duties include: Taking responsibility for reservations and bookings and general administration Guest liaison Organising shuttle services and tours / outings on behalf of guest Supervision of cleaning staff and linen department Lodge inventory General Lodge administration duties Assisting general manager and other departments when needed Working hours are Monday to Friday and every second Saturday morning. Shifts rotate: 7.00 - 4.00 / 9.00 - 18.00. Candidates residing in the Stellenbosch area will receive preference. Own vehicle is essential

We are looking for a 4-day a month (every second week-end) guest house manager (Male), to run the self-catering GH when the manager is off. Must be presentable, fluent in English and Afrikaans, computer literate (E-mail, Facebook and Nightsbridge). Will stay in a guest room during duty days. Duties include booking guest in and general accommodation and hospitality duties. Must have previous experience and references.

I am currently recruiting for a reservationist / housekeeping supervisor on behalf of an established, upmarket self-catering lodge in Stellenbosch. Successful candidate will have: Experience in hospitality industry Be computer literate (Word, Excel, Outlook) and have working experience of a reservations system eg Opera Post Matric Hospitality / Travel and Tourism Qualification advantageous Fully bilingual (Afrikaans and English) Own transport and drivers licence Duties include: Taking responsibility for reservations and bookings and general administration pertaining to this Guest liaison Organising shuttle services and tours / outings on behalf to guests General office administration Supervision of cleaning staff and linen department Lodge inventory General Lodge administration duties Assisting general manager and other departments when needed Working hours are Monday to Friday and every second Saturday morning. Shifts rotate: 7.00 - 4.00 / 9.00 - 18.00. Candidates residing in the Stellenbosch area will receive preference.

Whether this is your first visit, or you have been a guest many times, we want your experience to be excellent. Our staff is always available to help with any questions or concerns you may have. 0732578156

Duties: Meet with the General Manager and Lodge Manager as required and update on property operations. Maintain and ensure the good will of the brand at property level. Act as key ambassador including hosting Site Inspections, communicating with the market and hosting journalists. Ensure the developed set of property standards are upheld and maintained. Ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed. Assist if one of the HOD positions is vacant. Keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry. Be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion. Ensure all guest information available is collected and communicated prior to arrival. Collect guest information while speaking to guests; inform the Management to record and act on guest preferences. Ensure all guest complaints are reported to your Head of Department / Management immediately. Requirements: Grade 12 Qualification in Travel and Tourism will be an added advantage. Knowledge of Hospitality system (Res- Request advantage) A minimum of 2 years Hospitality experience Knowledge of MS Office Suite. Experience and proven track record of having made targets. Knowledge of customer service in a luxury environment. Knowledge of product and supply. Valid code 8 drivers license essential.

Key Responsibilities Oversee all daily lodge operations, ensuring seamless coordination between departments. Support the General Manager in driving service excellence and operational efficiency. Lead and mentor departmental teams including maintenance, housekeeping, F&B, and guest services. Monitor and maintain high standards in guest satisfaction, health and safety, and quality control. Manage inventory, logistics, and procurement of operational supplies. Assist with staff scheduling, training, and performance evaluations. Ensure compliance with 5-star hospitality standards and company policies. Handle guest feedback, resolve issues promptly, and continuously enhance the overall experience. Requirements 3+ years of management experience in a 5-star lodge or hotel environment. Strong operational background with excellent organizational and leadership skills. Proven ability to lead diverse teams and drive high-performance culture. Experience in F&B, front office, and guest relations is highly advantageous. Excellent communication and problem-solving skills. Hands-on, proactive approach with keen attention to detail. Relevant qualification in hospitality management or related field preferred. What We Offer A supportive and professional working environment. Opportunities for career growth and advancement. Competitive salary and benefits package.

A Four-Star Guest House (B&B) situated in Summerstrand, Port Elizabeth seeks a Pro-active, Dynamic & Energetic Guest House Manager. RESPONSIBILITIES/DUTIES WOULD INCLUDE (NOT LIMITED TO) THE FOLLOWING: · Bookings & Reservations System · Quotations & Replies to Enquiries · Checking In & Checking Out of Guests · Maintaining Guest Relations · Preparing & Serving Breakfast · Daily Administrative Duties · Ensuring Guest House Supplies are Ordered/Bought · Stock Taking · Marketing & Social Media Communications · General Housekeeping Duties · Minor Maintenance · Overseeing Housekeeping & Gardening Staff · Managing the General Maintenance of the Property · Event Management: Coordinating & Organising Events · Keep Filing & Administrative Records Up to Date · Managing Petty Cash · Invoicing & Month End Reconciliation & Reports · Basic Monthly Bookkeeping / Capturing of Invoices/Receipts etc · Feedback Meetings/Reports MINIMUM REQUIREMENTS: · Matric Certificate · Previous Hospitality Experience, Preferably in a Similar Position – 2yrs Minimum · Good Communication & Interpersonal Skills · Ability to Interact Professionally with Clients – Telephonically, Via E-mail and In Person · Fluent in English & Afrikaans (Xhosa an Advantage) · Strong Admin & Computer Skills · Basic Bookkeeping Experience · An Eye for Detail and Commitment to Excellence · Own Transport & Valid Driver’s Licence · Willingness to go the Extra Mile for Guests · Pro-Active, Energetic & Go-Getter type Personality · Self-Driven, Initiative & Problem Solving Skills · Single Person or Possibly a Couple with no Dependents/Pets · Candidate should have no criminal history and preferably a non-smoker · Contactable References REMUNERATION: Free Accommodation (Bedroom/Lounge/Bathroom) Monthly Salary Position Available from 25 July 2021 Should you wish to apply for the position, please submit your CV, motivational letter & photograph to info@anchorage.co.za Please note that only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

A 4-star Guest House in Summerstrand, Port Elizabeth seeks a Dynamic & Energetic Guest House Manager with immediate availability. *Please note - this is a live-in position - not negotiable* RESPONSIBILITIES/DUTIES WOULD INCLUDE (NOT LIMITED TO) THE FOLLOWING: · Managing Bookings & Reservations System · Quotations & Replies to Enquiries · Checking In & Checking Out of Guests · Maintaining Guest Relations · Preparing & Serving Breakfast · Daily Administrative Duties · Ensuring Guest House Supplies are Ordered/Bought · Stock Record Keeping · Marketing & Social Media Communications · General Housekeeping Duties · Overseeing Housekeeping & Gardening Staff · Managing the General Maintenance of the Property · Filing & Administrative Records · Managing Petty Cash · Basic Bookkeeping Functions · Invoicing & Month End Reconciliation / Reports · Weekly Feedback Meetings/Reports MINIMUM REQUIREMETNS: · Grade 12 · Previous Hospitality Experience is a Requirement · Good Communication & Interpersonal Skills · Ability to Interact Professionally with Clients – Telephonically, Via E-mail and In Person · Fluent in English & Afrikaans (Xhosa an Advantage) · Strong Admin & Computer Skills · Basic Bookkeeping Experience Essential · An Eye for Detail · Own Transport & Valid Driver’s Licence · Willingness to go the Extra Mile for Guests · Pro-Active, Energetic & Go-Getter type Personality · Single Person Preferred REMUNERATION: Free Accommodation (Bedroom/Lounge/Bathroom) Monthly Salary Position Available immediately. Should you wish to apply for the position, please submit your CV, motivational letter & photograph to peguesthouse2022@gmail.com Please note that only shortlisted applicants will be contacted. Should you not receive a response within two weeks, please consider your application unsuccessful. FOR APPLICATIONS: (No applications will be considered after this date)

Duties: Warm welcome and check in of all guests Guest management: coordinate daily activities and transfers for guests of all ages Guest experiences: ensure guest expectations are exceeded; ensure all special needs and requests have been met Hosting of all meals / guest events Complete daily / weekly /monthly admin duties including month end duties Manage stock through regular stock takes and maintaining stock controls Weekly reports to General Manager Attend weekly HOD Meeting Management of staff: assist with recruitment, induction, rosters, attendance, performance management, discipline, on the job training, team spirit, reward & recognition Actively support conservation and community initiatives and programs Health & Safety: ensure lodge operates in safe manner at all times, ensuring the safety of guests and staff. Requirements: Matric or Grade 12 certificate Hospitality / Hotel / Lodge Management related qualification At least 2 - 3 years experience in 5* game lodges in the position of a Duty Manager / Senior Duty Manager or Junior Lodge Manager. Experience working in remote areas Fully computer literate Valid Code 8 Drivers license is essential Sharp eye for detail.

Salvado Guest House 0848103487 (12 rooms) Situated on Market Street in Vereeniging town, Salvador Guest House is remarkably suitable for both business travellers seeking convenience and leisure visitors wanting a calmer, less "touristy" experience – Salvador Guest House is a tastefully decorated guesthouse located 35 Market Avenue, Vereeniging. The establishment is ideally positioned in close proximity to the town of Vereeniging The property is positioned just a stone’s throw away from the Tax Rank and CDB, and Shopping Centre. With the original house extensively renovated, the guest house offers ideal comfort and simplicity for the stressed out traveler. This cozy guesthouse currently boasts 12 attractively appointed bedrooms, and a larger family room. All of whom have their own ensuite bathrooms. Twelve rooms feature a unique twist on the colonial charm and contemporary living ambiance. Each has a comfortable double bed, large en-suite bathrooms and basic amenities. Four rooms have their own private balconies with magnificent 180 degree views, Salvador Guest House 060 418 8860, 084 810 3487

My client, a five-star establishment based in Stellenbosch is seeking to employ a friendly. Front-line Assistant Front Office Manager who is willing to work shift work (including weekends). with previous experience in a similar environment. The ideal candidate will also have experience in operating OPERA Responsibilities: To stand in for the Front Office Manager in her absence To ensure that all Receptionists are following standard operating procedures in order to work effectively as a team providing the best possible service to our guests To guide and lead Receptionist to work in accordance with standard operating procedures To take leadership in the training and orientation of new Receptionists that joins the team or those Receptionists requiring training. (Inc conjunction with Front Office Manager) To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience Check-in and check-out of arrival guests/groups To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service To deal with guest requests to ensure a comfortable and pleasant stay To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible To be responsible for accurate and efficient accounts and guest billing processes To assist in keeping the Hotel Reception area clean and tidy at all times To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area To administer all routes of reservations to ensure that room bookings are made and recorded accurately To ensure that all reservations and cancellations are processed efficiently To keep up to date with room prices and special offers to provide accurate information to guests To assist with concierge related duties such as arranging transfers, excursions etc. for guests To report any maintenance, breakage or cleanliness problems to the relevant Manager To administer the general petty cash system and float in an accurate manner To undertake all training as required (e.g., first aid, health and safety, customer service) To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire To undertake any other ad-hoc duties relevant to the post, as and when required Requirements: Previous Shift Leader / Assistant Front Office Manager experience Previous customer service experience Previous experience in hospitality Experience in OPERA Previous experience in Health & Safety, First Aid etc A friendly and welcoming approach High standards of dress and presentation Ability to remain calm during difficult situations or in a very busy environment The ability to work unsupervised Excellent interpersonal skills, including a pleasant... Job Reference #: SW002351/JM

A Boutique Winery on the Helshoogte Pass in Stellenbosch is looking to recruit a qualified Housekeeper. We are looking for a housekeeper to help maintain our guest rooms and common areas. Key Requirements: Must have the ability to communicate effectively with guests, co-workers and managers Solid references Flexible schedule Experience helpful but not necessary Must be able to work late shifts Responsibilities: Clean and arrange guest rooms to estate standards for guest arrival Clean and maintain common areas of the estate Perform laundry duties as necessary Stock and maintain housekeeping supply rooms Ensure a high level of customer service is performed at all times Assist guests with requests and questions as necessary Report any damages or repairs needed to management Report all lost and found items to the Housekeeping Manager. To Apply: Submit resume detailing your experience with a cover letter explaining why you would be a great fit. Include latest pay slip and availability. Email: natashad@ ct-international.co.za

Key Responsibilities: Lead and manage the kitchen team to deliver exceptional food quality and service. Design and implement menus that align with the lodges brand and guest expectations. Ensure strict adherence to health, safety, and hygiene regulations. Maintain kitchen inventory, order supplies, and manage food costs. Collaborate with lodge management to create dining experiences that exceed guest expectations. Oversee preparation and presentation of food, ensuring consistency and quality. Train and mentor junior kitchen staff to enhance their skills and performance. Requirements: Proven experience as a Head Chef, preferably in luxury hospitality or a 5-star environment. Formal culinary education or relevant qualifications. Exceptional culinary skills, creativity, and attention to detail. Strong leadership and team management skills. Knowledge of local and international cuisine and dietary restrictions. Ability to work under pressure while maintaining high standards. Experience in managing kitchen budgets, food costs, and inventory. Passion for delivering outstanding guest experiences in a luxury setting. Ability to adapt to a remote, dynamic, and unique working environment.

Responsibilities: Oversee food, beverage, housekeeping, and garden services to ensure a world-class experience at the exclusive-use villa. Provide exceptional guest engagement, ensuring a warm, personalized, and professional experience for high-end clientele. Lead and manage a team to deliver outstanding service to guests and their families, catering to all age groups. Handle all administration, budgeting, ordering, and stock control related to the villas operations. Collaborate with the wider management team, assisting at other lodges when the villa is unoccupied. Maintain and enforce meticulous standards aligned with Best Operating Practices. Uphold core values in all aspects of daily operations. Requirements: Grade 12 & a Hospitality Diploma or similar. At least 2 years luxury Villa or International 5* luxury experience required Excellent knowledge of Food and Beverage Experience in running all aspects of the different lodge departments. Excellent people management skills with experience in HR Excellent computer skills: Windows Office / Excell, Res-request and SAGE Good housekeeping knowledge and experience. Able to work long hours and manage your time accordingly A positive, energetic, and dynamic attitude. Willingness to help wherever possible. Ensuring a positive guest experience and great attention to detail throughout the guests' stay. Commitment to fostering successful teamwork and establishing strong rapport within the team to ensure a productive and harmonious work environment. Ability to communicate/host effectively in English Eager to contribute to the smooth operations of the lodge environment. Must be able to work 6 weeks on and 2 weeks off

Duties: Oversee food, beverage, housekeeping, and garden services to ensure a world-class experience at an exclusive-use villa. Provide exceptional guest engagement, ensuring a warm, personalized, and professional experience for high-end clientele. Lead and manage a team to deliver outstanding service to guests and their families, catering to all age groups. Handle all administration, budgeting, ordering, and stock control related to the villas operations. Collaborate with the wider management team, assisting at other lodges when the villa is unoccupied. Maintain and enforce meticulous standards aligned with the Company's Best Operating Practices. Uphold the core values in all aspects of daily operations. Requirements: Positive, energetic, and dynamic attitude. Willingness to assist wherever needed. Focus on ensuring a positive guest experience and attention to detail. Commitment to successful teamwork and strong rapport among colleagues. Experience managing all aspects of various lodge departments. Excellent people skills with HR experience and team management capabilities. Strong computer skills, particularly in Windows Office (especially Excel), Res-request, and SAGE. Good knowledge and experience in housekeeping. Ability to work long hours and manage time efficiently. Availability to work 6 weeks on and 2 weeks off, as required. Essential knowledge of food and beverage. Must possess a Hospitality Diploma or similar qualification.

We invite suitably qualified candidates to apply for the Lodge/Villa Manager role for our client in the hospitality industry based in the Grahamstown/Mahkanda area. Duties: Oversee food, beverage, housekeeping, and garden services to ensure a world-class experience at an exclusive-use villa. Provide exceptional guest engagement, ensuring a warm, personalized, and professional experience for high-end clientele. Lead and manage a team to deliver outstanding service to guests and their families, catering to all age groups. Handle all administration, budgeting, ordering, and stock control related to the villa’s operations. Collaborate with the wider management team, assisting at other lodges when the villa is unoccupied. Maintain and enforce meticulous standards aligned with the Company's Best Operating Practices. Uphold the core values in all aspects of daily operations. Requirements: Positive, energetic, and dynamic attitude. Willingness to assist wherever needed. Focus on ensuring a positive guest experience and attention to detail. Commitment to successful teamwork and strong rapport among colleagues. Experience managing all aspects of various lodge departments. Excellent people skills with HR experience and team management capabilities. Strong computer skills, particularly in Windows Office (especially Excel), Res-request, and SAGE. Good knowledge and experience in housekeeping. Ability to work long hours and manage time efficiently. Availability to work 6 weeks on and 2 weeks off, as required. Essential knowledge of food and beverage. Must have a Hospitality Diploma or similar qualification. SECTOR: Hospitality / Hotel

Duties: Oversee food, beverage, housekeeping, and garden services to ensure a world-class experience at an exclusive-use villa. Provide exceptional guest engagement, ensuring a warm, personalized, and professional experience for high-end clientele. Lead and manage a team to deliver outstanding service to guests and their families, catering to all age groups. Handle all administration, budgeting, ordering, and stock control related to the villas operations. Collaborate with the wider management team, assisting at other lodges when the villa is unoccupied. Maintain and enforce meticulous standards aligned with the Company's Best Operating Practices. Uphold the core values in all aspects of daily operations. Requirements: Positive, energetic, and dynamic attitude. Willingness to assist wherever needed. Focus on ensuring a positive guest experience and attention to detail. Commitment to successful teamwork and strong rapport among colleagues. Experience managing all aspects of various lodge departments. Excellent people skills with HR experience and team management capabilities. Strong computer skills, particularly in Windows Office (especially Excel), Res-request, and SAGE. Good knowledge and experience in housekeeping. Ability to work long hours and manage time efficiently. Availability to work 6 weeks on and 2 weeks off, as required. Essential knowledge of food and beverage. Must have a Hospitality Diploma or similar qualification.

Hotel situated in Qolora Mouth, Transkei Coast. Salary offered R7 000 CTC, accommodation provided Only those applicants who meet the above and below criteria will be contacted. JOB REQUIREMENTS EDUCATIONAL REQUIREMENTS · Matric or equivalent · Knowledge of hospitality related computer systems advantageous · Knowledge of MS office and e-mailing WORK EXPERIENCE · Minimum of 2 years’ experience in a hospitality environment · Minimum of 1 years’ experience in a receptionist / front of house role SKILLS & ATTRIBUTES · Excellent interpersonal skills · Good administrative skills · Good team working skills · Excellent communication skills · Logical thinking & information seeking · Self-development orientation · Cultural sensitivity · Empathetic · FLEXIBILITY · Service orientation · Excellent people skills JOB DESCRIPTION GUEST SERVICES Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience Build a good rapport with all guests and resolve any issues quickly to maintain high quality customer service Deal with guest requests to ensure a comfortable and pleasant stay Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible Assist in keeping the hotel reception area clean and tidy at all times Report any maintenance, breakage or cleanliness problems to the relevant manager FRONT OFFICE ADMINISTRATION Ensure reservation deposits are received in all instances, followed up weekly, balance of payment to be collected on arrival. Prepare accurate final statements, including post check-in expenses and purchases, at the time of departure. Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area Administer all routes of reservations to ensure that room bookings are made and recorded accurately Assists with functions, weddings, etc as and when required to do so Administer the general petty cash system and float in an accurate manner ALL CV'S INCLUDING CONTACTABLE REFERENCES TO BE SENT TO hr@jhgroup.co.za BY NO LATER THAN FRIDAY 21ST FEBRUARY 2020. Should you not be contacted by close of business on the 21st February 2020, please consider you application as unsuccessful. CV's received after this date will not be considered.

FOH / RECEPTION / GENERAL ASSISTANT LIVE-IN POSITION! Minimum 2 years FOH/Reception Experience in a Hotel/Lodge required! Experience with hospitality related computer systems, in particular APEX and KNIGHTSBRIDGE would be a definite advantage. To provide a friendly, welcoming and efficient service to all hotel guests. To respond courteously to guests’ requests, play a part in the general running of the reception desk and help the Assistant General Manager to maintain a smooth room bookings service. To check rooms for cleanliness and to oversee the running of the restaurant as and when required. · Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience · Build a good rapport with all guests and resolve any issues quickly to maintain high quality customer service · Deal with guest requests to ensure a comfortable and pleasant stay · Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible · Assist in keeping the hotel reception area clean and tidy at all times · Report any maintenance, breakage or cleanliness problems to the relevant manager · Ensure accurate and efficient accounts and guest billing processes · Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area · Administer all routes of reservations to ensure that room bookings are made and recorded accurately · Oversee the rooms by conducting daily housekeeping inspections, reporting issues to the housekeeping Supervisor & all maintenance issues to the Ass Food & Bev Manager · Assists with functions, weddings, etc as and when required to do so · Ensure that all reservations and cancellations are processed efficiently · Provides accurate information to guests by keeping up to date with room prices and special offers · Administer the general petty cash system and float in an accurate manner · Assist with any restaurant work that is relevant to the post, and as required by management · Oversees the lunches & dinner service (as floor manager) when required to do so · Fulfills maître d evening duties on a bi-weekly basis · Report any issues brought to your attention relating to the restaurant and bar area, to management Salary offered at minimum wage, lodging included!

Responsibilities: Overseeing daily reception / front office operations Manage junior staff and ensure employee productivity Guest relations, reservations, day sheets, bookings and concierge services Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards. Check-out of guests Contacting guests before they arrive Retrieving all the necessary information from Opera to complete the day sheet for the next day Check and respond to all emails pertaining to reception enquiries Review reservations, and escalate any issues raised Complete courtesy calls Complete daily checklists Requirements: Grade 12 & a Diploma / Degree relevant to the field of Hospitality At least 4 years experience in a Senior Reception / Front Office role at a 4 / 5* property Expert OPERA knowledge & skills The ability to work collaboratively and build confidence and buy in with multiple stakeholders. Strong ability to execute capabilities. Leadership and the ability to develop subordinates. Ability to work independently Accountable and able to take ownership.

Duties: Supervising the daily front desk activities according to the set guidelines Prioritising and delegating of daily work responsibilities to front desk staff. train and guide front desk staff to provide quality customer services. Managing staffing schedules, shift changes and payroll. Resolving of guest issues and enquiries to ensure guest satisfaction. Ensure that the front desk is clean, neat, safe and secure. ensure that all front desk staff adhere to the grooming standards. Plan shift schedule and duties based on business forecast. Supervise the billing and cash processes to ensure compliance with company standards. Provide feedback to the team members on their performances and improvements. Requirements: At least 3 years experience as a Front Office Manager or Assistant FOM Hospitality Management Qualification OPERA essential Proven experience working within the hotel industry as an Assistant Front Office Manager. Computer literate Ability to remain positive and focused in a fast-paced environment. Great interpersonal skills Good Communication Skills

Tantalize your customers or guest at your next function with a memorable chocolate fountain. Whether you are looking for a unique dessert option to wow your guests, or looking for an eye catching center piece for your wedding or corporate event, we will provide you with a chocolate fountain that will make your function an unforgettable experience Our chocolate fountains, filled with warm melted chocolate (milk, caramel of white chocolate) will leave you and your guest coming back for more. Perfect for any occasion. To book call 066 368 3762 or email info@mastersofcandyfloss.co.za