Exchange hardware

Duties & Responsibilities include, but is not limited to: Providing telephonic and on site support to clients Maintaining servers, computer systems, planning for and responding to outages User Administration Resolve malfunctions with hardware, software, networks and peripheral devices such as network printers General troubleshooting and problem solving of LAN/WAN Liaising with 3rd Party vendors Arranging for repairs on hardware Recovery of data and data transfers to new machines, installing new software, general machine set up Install and configure network devices Perform system backups General maintenance of client IT infrastructure Provide feedback to clients Minimum requirements: Matric; Tertiary qualification in IT/Computer Science A+ Certification; N+ Certification; Windows Server & Exchange knowledge Knowledge of Active Directory Knowledge of Microsoft 365 At least 3 years experience in Desktop Support Valid Driver's Licence & Own vehicle To apply, please send your CV and salary expectation to hr@boplaas1743.co.za before 09:00 op 26 February 2021

Academic Requirements: 2-year diploma / 3-year diploma in support services or A+ and N+ Work Experience: Experience in desktop support both Hardware and Software (Onsite or remote Minimum 1year Call centre exposure is very beneficial Role Responsibilities: - Ticket management of client queries and issues (Logged telephonically or via email) - Setup of client software, emails and troubleshoot issues thereof - Managing/troubleshooting of Office365 portal and exchange - Hardware, Patch management and Anti-Virus maintenance using RMM tools

Our client in the IT sector seeks to employ a Junior/Intermediate Desktop Support Engineer to join their team on a 3-months fixed-term contract position. Do not miss this opportunity! Requirements:- 2-year diploma / 3-year diploma in support services or A+ and N+- Experience in desktop support both Hardware and Software (Onsite or remote) minimum 1 yearDuties:- Ticket management of client queries and issues (Logged telephonically or via email). - Setup of client software, emails and troubleshoot issues thereof. - Managing/troubleshooting of Office365 portal and exchange.- Hardware, Patch management and Anti-Virus maintenance conducted using RMM tools. Job Reference #: PE004145/CT

The EUS Technician is responsible for the speedy resolution of Incidents and Service Requests with minimum come back, while providing an excellent customer experience. The EUS Technician will be responsible for performing onsite hardware, software and peripheral updates and repairs as part of agreement with their clients. The EUS Technician will be responsible for troubleshooting and repairs of computer systems and peripheral equipment located within their client environments. May include LAN installations, upgrades, and repairs. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Ensures that all work performed is adequately captured and updated on Autotask. Responsibilities Service Delivery: Delivers quality work with few comebacks, good ticket admin and adherence to process. Closes tickets with enough focus on solution and root cause. Client centricity: Meets ticket survey ratio levels. Target: 5% of tickets closed receive survey responses where the average survey rating is greater than 90%. Consistently meet MTTR targets - Less than 3 hours to respond. Time logged: meets productivity expectations consistently of 6.5 hours logged per workday. Address user tickets regarding hardware, software, and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions Conduct remote troubleshooting. Test alternative pathways until you resolve an issue. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Direct unresolved issues to the next level of support personnel. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals. Teamwork: Proactively shares knowledge within the team. Provides technical support and mentorship to the First Responder Team. Supports fellow team members to ensure the team succeeds collectively. Personal: Drives own personal, technical and career development. Conducts themselves professionally always. Requirements Matric qualification MCSE/MCSA or equivalent Minimum 3 years’ experience in IT Customer Service environment Minimum 3 years’ Infrastructure experience in an IT services company Intermediate DC facilities. Intermediate Networking experience. Intermediate Microsoft Server infrastructure experience. Intermediate Exchange and Office 365 experience. Intermediate experience with Server Backup technologies. Intermedi... Additional Info: 3 to 6 years Salary: RR23000 to R35000 Job Reference #: 2906116630

Elite Gate Automation. We operate across Johannesburg, offering competitive prices, extended working hours and 24/7 emegency assist. Our services include: - Gate Motor sales, installations, services, repairs and exchange; - Garage door motor services and repairs; - Remote transmitters and receivers- installations, programming and all new hardware - Home security such as electric fencing and gate beams - Specialise in Hansa and Centurion gate motors Call us today for speedy service and the best attitude in the business! Wesley or Bronwyn 082-923-4597