Customer support officer

Responsibilities : Prepare & maintain customer service summary reports Co-ordinate the handling of product installation & maintenance for customers Resolve product or service problems by clarifying the customer's complaint and explaining the best solution to solve the problem. Initiate required action for response to customer service requests for order changes, maintenance of order/customer information files and communicate changes to the appropriate personnel/departments Qualifications and Requirements : Minimum of Diploma in a relevant field Minimum of 1 year experience. Good communication skills Attention to details.

The purpose of this role is to work in the Resource Development unit in particular in supporting the Combatting Wildlife Crime unit and Resource Developer - in liaising with field teams, gathering, synthesiing and structuring information on program and project progress. The role will involve writing concise and informative reports and analysing data/information to convey project progress/impact Responsibilities and duties Gather, collate and synthesise data and information from Combatting Wildlife Crime Programme stakeholders Develop high-quality reports and supporting documentation in line with donor criteria and Combatting Wildlife Crime Programme requirements Be prepared and willing to perform tasks outside the given job description when asked from time to time Requirements Qualification in Social Sciences/Communications/Similar. A qualification in report writing (certificate/diploma) Experience working with or knowledge of local and international conservation NGOs and donors Knowledge of conservation programmes and organisations The ability to write clear, compelling reports (exceptional verbal and written communication skills (English) The ability to collate and synthesise complex technical information from disparate sources/stakeholders to provide timely and impactful reports, which requires an ability to build relationships with staff from diverse stakeholder groups, often in remote areas Basic understanding of data analysis and interpretation Keen eye for detail and accuracy Ability to work under pressure in a fast-paced and changing environment and honour deadlines Ability to travel as required Possession of a valid driver’s license.

South Africa Salary: Market Related Job Type: Permanent Sectors: Engineering Consulting Reference: NWI001683/Nikki Apply before Mar 22 2024 | 30 Days left Apply External Application

Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL  R8K - R11,5K Monthly Petrol Allowance MUST HAVE OWN CAR AND VALID SA LICENSE 3 MONTH CONTRACT  Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL 

Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL  R10K - R12K Monthly Petrol Allowance MUST HAVE OWN CAR AND VALID SA LICENSE 3 MONTH CONTRACT  Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL 

Please Apply via this link - https://altron.wd3.myworkdayjobs.com/Altron_Careers/job/Bytes-Managed-Solutions-Bloemfontein/Support-Technician_R-1181-1 MAIN JOB PURPOSE Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Customer Relationship Management Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame. First time fix rate and recall rate under the stipulated requirements. Maintain customer relationship. Internal Processes Be productive based on the calls allocated to them. Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). Maintain and manage sufficient boot stock. Complete administration within time frames as per policies. Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete. Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs). Human Capital Complete own training and development objectives as per agreed timelines in the personal development plan. Ensure that all policies and procedures are followed according to the company requirement. Job Requirements: Requirements Own vehicle and valid drivers’ license is essential Must reside in Free State Qualifications Matric or other equivalent qualification preferable S4 or N6 Electrical Engineering Certificate A + and N + Qualification Experience 2 years’ experience in maintaining equipment in an IT environment 2 -3 years Desktop/Retail/ATM experience 1- 2 years POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage Computer literate in relevant operating system Skills Mechanical skills Electronic skills Soldering skills Fault-finding techniques MS Office

Techairos is a small tech company based in Stellenbosch, South Africa. We specialise in building custom data-systems solutions, including integrations with Xero cloud accounting, building mobile apps, web-apps, and integrations to a range of other systems and tools. We are busy growing our team. We are looking for candidates with Computer Science, Informatics or Engineering degrees or diplomas, AND relevant work experience. ------- Why Techairos Consulting? Mostly work from home - one day in office a week. Generous leave policy Relaxed working environment Small company with room for growth – we are growing our team, and there will be opportunities to take on more responsibility as we grow Make a difference - Techairos Consulting has been the main tech partner to the Abalobi Project for several years Job description You will be given responsibilities on a variety of projects, depending on your skills and experience. Possible tasks may include: Testing new features and releases of mobile and web-apps Customer support - especially on the ABALOBI projetc. Monitoring project data integrity Database maintenance tasks Apply if you are: Eager to help us improve our testing department and provide great customer service Available to attend interviews in Stellenbosch in person (please indicate your current city/town of residence specifically in your application e-mail). Requirements SQL / Database experience Excellent written and spoken English At least 2 years’ relevant work experience Traits Attention to detail Self-motivated Good communication skills Problem solver Integrity Remuneration

South Africa Salary: Market Related Job Type: Permanent Sectors: Engineering Consulting Reference: NWI001682/Nikki Apply before Mar 22 2024 | 30 Days left Apply External Application

TENANT LIAISON OFFICER / EAST LONDON - responsible for managing a portfolio of 840 Units. See application process for required documents to be sent with your application. Role Purpose: To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and management of service providers and maintenance of the building. Minimum Requirements: Grade 12 education Relevant qualification in built environment, i.e. building/property management 2 years building management, property management and/or tenant liaison experience 3 years administration experience Basic accounting knowledge and experience Computer literacy is essential. Key Performance Areas: Marketing – Engage in marketing activities Pre-take on assessment – new applicants/credit checks/interviews/affordability/vetting of applications Take on, handover and record keeping – processing of lease agreements, complete lease packs, explain conditions to new tenants, capturing of new tenant data, opening of record file, inspection of units, handover process to new tenant, discuss house rules with new tenants Accounts – Rental statements, Rental Payments, Cashbook, Journals, reconcile bank statements, Municipal Accounts, new water accounts, closing off and transferring ex tenants water accounts with the municipality where applicable. Health & Safety – perform internal health & safety inspection, issue work to contractors, follow safety regulations Debt Collection – manage rental collection process, implement credit control procedures, inspect all arrear rental units weekly, identify tenants in arrears, attorney liaison for collection Tenant relationships – Establish tenant focus group, communicate and support, deal with complaints, monitor and report any illegal businesses operating on premises, Manage tenant relationships Management of Service Providers – Management of all Maintenance, Cleaning, Refuse Collection, Security, Garden Services and any other services Welfare advice and support – Network and establish contacts with social workers and welfare agencies Reporting – Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues ROLE REQUIREMENTS GENERIC SKILLS: Communication (Advanced) Facilitation (Advanced) Conflict Management (Advanced) Customer Service Relationship Management (Advanced) Teamwork Additional Info: 3 to 5 years Salary: RNegotiable Job Reference #: 3768678550

TENANT LIAISON OFFICER / EAST LONDON - responsible for managing a portfolio of 840 Units. This is an urgent 6 month fixed term contract with the possibility of becoming permanent.  See application process for required documents to be sent with your application. Role Purpose: To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and management of service providers and maintenance of the building. Minimum Requirements: Grade 12 education Relevant qualification in built environment, i.e. building/property management 2 years building management, property management and/or tenant liaison experience 3 years administration experience Basic accounting knowledge and experience Computer literacy is essential. Key Performance Areas: Marketing – Engage in marketing activities Pre-take on assessment – new applicants/credit checks/interviews/affordability/vetting of applications Take on, handover and record keeping – processing of lease agreements, complete lease packs, explain conditions to new tenants, capturing of new tenant data, opening of record file, inspection of units, handover process to new tenant, discuss house rules with new tenants Accounts – Rental statements, Rental Payments, Cashbook, Journals, reconcile bank statements, Municipal Accounts, new water accounts, closing off and transferring ex tenants water accounts with the municipality where applicable. Health & Safety – perform internal health & safety inspection, issue work to contractors, follow safety regulations Debt Collection – manage rental collection process, implement credit control procedures, inspect all arrear rental units weekly, identify tenants in arrears, attorney liaison for collection Tenant relationships – Establish tenant focus group, communicate and support, deal with complaints, monitor and report any illegal businesses operating on premises, Manage tenant relationships Management of Service Providers – Management of all Maintenance, Cleaning, Refuse Collection, Security, Garden Services and any other services Welfare advice and support – Network and establish contacts with social workers and welfare agencies Reporting – Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues ROLE REQUIREMENTS GENERIC SKILLS: Communication (Advanced) Facilitation (Advanced) Conflict Management (Advanced) Customer Service Additional Info: 3 to 5 years Salary: RNegotiable Job Reference #: 3768678550

TENANT LIAISON OFFICER / EAST LONDON - responsible for managing a portfolio of 840 Units.  Role Purpose: To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and management of service providers and maintenance of the building. Minimum Requirements: Grade 12 education Relevant qualification in built environment, i.e. building/property management 2 years building management, property management and/or tenant liaison experience 3 years administration experience Basic accounting knowledge and experience Computer literacy is essential. Key Performance Areas: Marketing – Engage in marketing activities Pre-take on assessment – new applicants/credit checks/interviews/affordability/vetting of applications Take on, handover and record keeping – processing of lease agreements, complete lease packs, explain conditions to new tenants, capturing of new tenant data, opening of record file, inspection of units, handover process to new tenant, discuss house rules with new tenants Accounts – Rental statements, Rental Payments, Cashbook, Journals, reconcile bank statements, Municipal Accounts, new water accounts, closing off and transferring ex tenants water accounts with the municipality where applicable. Health & Safety – perform internal health & safety inspection, issue work to contractors, follow safety regulations Debt Collection – manage rental collection process, implement credit control procedures, inspect all arrear rental units weekly, identify tenants in arrears, attorney liaison for collection Tenant relationships – Establish tenant focus group, communicate and support, deal with complaints, monitor and report any illegal businesses operating on premises, Manage tenant relationships Management of Service Providers – Management of all Maintenance, Cleaning, Refuse Collection, Security, Garden Services and any other services Welfare advice and support – Network and establish contacts with social workers and welfare agencies Reporting – Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues ROLE REQUIREMENTS GENERIC SKILLS: Communication (Advanced) Facilitation (Advanced) Conflict Management (Advanced) Customer Service Relationship Management (Advanced) Teamwork TECHNICAL KNOWLEDGE AND SKILLS Eviction Management (Basic)... Additional Info: 3 to 5 years Salary: RNegotiable Job Reference #: 3768678550 Consultant Name: Claire O'Reilly

My client has vacancy for a Chief Information Officer to develop and execute the technology innovation strategy of the organisation in order to ensure a sustained competitive advantage through the effective use of technology, process efficiencies and innovation. The CIO must ensure that all the systems that are necessary to support the organisation and its operations and objectives are in place, and must oversee the technological infrastructure of the organisation to ensure optimal performance. This person must take on an active leadership role, leading and directing the technological effort of the organisation and act as a link between the technology department and the rest of the organisation. Duties will also include: Establish and deliver objectives and strategies for the Systems & IT department. Compile and execute the Systems & IT departmental budget. Select and implement suitable technology to streamline all internal operations and help optimise their strategic benefits. Design and customise technological systems and platforms to improve customer experience. Plan the implementation of new systems and provide guidance to IT professionals and other employees within the organisation. Approve purchases of technological equipment and software and establish partnerships with IT providers. Oversee the technological infrastructure (networks and computer systems) in the organisation to ensure optimal performance. Direct and organise IT-related projects. Drive changes or improvements in technology to discover ways the company can gain competitive advantage. Analyse the costs, value and risks of information technology to advise management and suggest actions. Guide the organisation towards the future technological landscape and implement efficiency optimisation measures resulting in cost saving initiatives in the long-term. Requirements Relevant degree in computer science, engineering or related field; a postgraduate degree will count in your favour. Minimum of 5 years proven experience as a CIO or similar executive management role. Excellent knowledge of IT systems, infrastructure and the overall technology landscape. Background in designing/developing IT systems and planning IT implementation. Solid understanding of data analysis, budgeting and business operations.

We are looking for a skilled HR Officer to be based in Kimberley, who will recruit, support and develop talent through developing policies and managing procedures. You will be responsible for administrative tasks and you’ll contribute to making the company a better place to work. RESPONSIBILITIES: Support the development and implementation of HR initiatives and systems Provide counseling on policies and procedures Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process; Create and implement effective onboarding plans; Develop training and development programs; Assist in performance management processes; Support the management of IR and disciplinary and grievance issues; Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements; Support day to day HR operations;  REQUIREMENTS: Proven experience as HR officer, administrator or other HR position; Knowledge of HR functions (pay & benefits, recruitment, training & development etc.); Understanding of labor laws and disciplinary procedures; Proficient in MS Office; knowledge of HRMS is a plus; Outstanding organizational and time-management abilities; Excellent communication and interpersonal skills; Problem-solving and decision-making aptitude; Strong ethics and reliability; Diploma or Degree in HR, Labour Relations, Industrial Psychology or any relevant field;

*Division for Information Governance*   *Privacy Learning and Development Officer* *(Ref. IOB/053/0322)*     Stellenbosch University’s Division for Information Governance is responsible for the institution’s response to both privacy and access to information legislation. As human action or inaction can undo even the most sophisticated privacy or security solution, training and awareness initiatives are a key element of the University's privacy programme. From a training and awareness perspective, the University structures present a complex environment, with a variety of stakeholder groups: undergraduate students, postgraduate students, student leadership, teaching and learning staff, research staff, and professional, administrative, and support staff.    To help navigate this complex training environment, the Division for Information Governance is looking to appoint a privacy learning and development officer to support the privacy and information security related long-term learning, development, and growth of the University’s staff and students.   *Duties*:   * Developing and maintaining training and awareness plans per stakeholder group; * Identifying, developing (or procuring), and maintaining training and awareness initiatives per stakeholder group; * Executing awareness initiatives; * Providing project administrative support for the execution of training initiatives; * Monitoring and assessing the success of implemented initiatives; * Coordinating translations of training and awareness materials; * Collaborating and coordinating efforts with other institutional learning and development functions, such as those found in Human Resources, Student Affairs, and Research Development; * Preparing and managing privacy and information security training-related internal reports; * Supporting and/or shadowing the privacy team during the execution of their tasks to identify further training and awareness opportunities.   *Job requirements*:   * A bachelor’s degree in Human Resources Management, Industrial Psychology, Education, or a privacy- or information security-related discipline; * At least five years’ experience in learning and development practices; * Demonstrable privacy, access to information, information- and/or cyber security experience; * Demonstrable knowledge of change management, training and development; * Excellent communication and writing skills; * Microsoft Office proficiency.   *Recommendations*:   * Demonstrable research and research ethics experience; * Demonstrable project management experience; * Demonstrable experience in the South African Higher Education sector; * Proficiency in both Afrikaans and English.   *Commencement of duties**: * or as soon as possible   ***: *   *Enquiries regarding job content:* Mr. Jerall Toi on 021 808 4139, or at(privacy@sun.ac.za)(mailto:privacy@sun.ac.za),  or

Telkom - Tech Officer: Network Field Operations Telkom - Tech Officer: Network Field Operations: Job Summary Telkom is looking for a Tech Officer: Network Field Operations Duties and Responsibilities -Functional Knowledge ADSL; •Broadband Technologies; EMGW; •Equipment; Installation/ Maintenance Procedures; •Legislative Technical Environment Terminology; •Network Infrastructure; •Policies and Procedures; •Products; Safety Regulation and Standards; •Telkom Mobile Test Equipment; WCDMA; Wi-max; •Wireless Technology; •CLICK compliance, MiMix Vehicle Compliance Functional Skills Communicating; •Computer Literacy; •Hand/ Eye/ Ear Coordination; Marketing Techniques; •Planning; Problem Solving Attitudes/ Leadership Competencies Accountability; •Accurate; Confident; Continuous Performance Improvement; Conscientious; Customer orientated; Diligence; Honesty; Initiative; Proactive; Respect; Responsible; Tactful; Teamwork; Trustworthy Qualifications and Experience -Qualifications -Grade 10 (Int) (NQF level 3)/ •Grade 12 (Ext) and relevant modular training (NQF level 4) -Experience •12 Months relevant experience in the Network Field Operations How to Apply Click on the link below to apply View more information