Customer support manager

South Africa Salary: Market Related Job Type: Permanent Sectors: Engineering Consulting Reference: NWI001683/Nikki Apply before Mar 22 2024 | 30 Days left Apply External Application

Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL  R8K - R11,5K Monthly Petrol Allowance MUST HAVE OWN CAR AND VALID SA LICENSE 3 MONTH CONTRACT  Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL 

Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL  R10K - R12K Monthly Petrol Allowance MUST HAVE OWN CAR AND VALID SA LICENSE 3 MONTH CONTRACT  Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL 

Please Apply via this link - https://altron.wd3.myworkdayjobs.com/Altron_Careers/job/Bytes-Managed-Solutions-Bloemfontein/Support-Technician_R-1181-1 MAIN JOB PURPOSE Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Customer Relationship Management Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame. First time fix rate and recall rate under the stipulated requirements. Maintain customer relationship. Internal Processes Be productive based on the calls allocated to them. Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). Maintain and manage sufficient boot stock. Complete administration within time frames as per policies. Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete. Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs). Human Capital Complete own training and development objectives as per agreed timelines in the personal development plan. Ensure that all policies and procedures are followed according to the company requirement. Job Requirements: Requirements Own vehicle and valid drivers’ license is essential Must reside in Free State Qualifications Matric or other equivalent qualification preferable S4 or N6 Electrical Engineering Certificate A + and N + Qualification Experience 2 years’ experience in maintaining equipment in an IT environment 2 -3 years Desktop/Retail/ATM experience 1- 2 years POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage Computer literate in relevant operating system Skills Mechanical skills Electronic skills Soldering skills Fault-finding techniques MS Office

To the hiring manager: I am a lady seeking new opportunities, preferably in a customer orientated environment. I am currently working as a Retail Assistant in one of the biggest hardware retailer. I am seeking an opportunity to grow. A sales environment where I'd get to be trained and grow would be ideal. My skills: Computer Literate Customer Focused Hard working and Helpful My CV is available upon request. Regards

Techairos is a small tech company based in Stellenbosch, South Africa. We specialise in building custom data-systems solutions, including integrations with Xero cloud accounting, building mobile apps, web-apps, and integrations to a range of other systems and tools. We are busy growing our team. We are looking for candidates with Computer Science, Informatics or Engineering degrees or diplomas, AND relevant work experience. ------- Why Techairos Consulting? Mostly work from home - one day in office a week. Generous leave policy Relaxed working environment Small company with room for growth – we are growing our team, and there will be opportunities to take on more responsibility as we grow Make a difference - Techairos Consulting has been the main tech partner to the Abalobi Project for several years Job description You will be given responsibilities on a variety of projects, depending on your skills and experience. Possible tasks may include: Testing new features and releases of mobile and web-apps Customer support - especially on the ABALOBI projetc. Monitoring project data integrity Database maintenance tasks Apply if you are: Eager to help us improve our testing department and provide great customer service Available to attend interviews in Stellenbosch in person (please indicate your current city/town of residence specifically in your application e-mail). Requirements SQL / Database experience Excellent written and spoken English At least 2 years’ relevant work experience Traits Attention to detail Self-motivated Good communication skills Problem solver Integrity Remuneration

South Africa Salary: Market Related Job Type: Permanent Sectors: Engineering Consulting Reference: NWI001682/Nikki Apply before Mar 22 2024 | 30 Days left Apply External Application

The Idea Portal is looking for an Operations Manager that will be responsible for spear-heading our operations/support department and its growth. As operations manager you will be required to build and improve our team which is responsible for numerous small to corporate scale support contracts.You will be responsible to build, implement and monitor business policies. Run departmental incentives and training programs. Drive and measure your support team. We’ve grown with more than 150% the past year as a time and attendance company and you will be challenged toimplement necessary changes to accommodate the growth.Some of your responsibilities will include, but is not limited to:●Be involved with, interview, hire and train support staff members.●Manage overall operations and its effectiveness and success.●Directing and monitoring responsibilities and duties within the support department●Addressing employee performance and corrective action plans.●Contribute operations information and recommendations to strategic plans and reviews.●Develop or improve operations systems by determining product handling and storage requirements.●Analyse process workflow, employee and space requirements and equipment layout; implement changes●Serve as the primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities.●Plan and forecast budget requirements for the support department.A full job description is available if you make the short list for the position. Before applying, make sure you familiarise yourself with our product and services here:Company: www.theideaportal.co.zaProduct: www.nako.co.za and http://lite.nako.co.zaMinimum salary of R18 000 (dependant on experience) + incentives and commission.Minimum 5 years experience in support or consultancy related positions.Minimum 2 years experience in management.To apply, or for more information, send your CV to jobs@theideaportal.co.za

Our client is looking for a Workshop Manager / Foreman to start soonest at their Port Elizabeth branch. The purpose of this position is to supervise jobs and staff, service and repair heavy diesel vehicles or any other machine as directed to a high standard. Job Description Key Tasks & Responsibilities: Supervise the workshop jobs and staff Provide technical support to the Service team Provide technical advice to clients Assist with training apprentices Inspect and diagnose vehicles and machinery Maintain repair records Ensures that all repairs are assigned to technicians in an equal and fair manner Provides technical support for technicians when necessary Ensures repairs are charged out correctly Checks progress of each repair order throughout the day Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality Accounts for all documents; ensures that none are missing, and all are processed correctly. Establishes and maintains customer follow-up program to confirm satisfaction with the service experience Handles all customer complaints within 24 hours, informing other managers as appropriate Manages department performance, efficiency, and productivity control, comeback reports, warranty reports, and monthly forecasts Monitors technicians' daily productivity reports Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the manager Ensures the proper care, storage, and inventory of tools Keeps abreast of new equipment and tools available and recommends purchases Strives for harmony and teamwork within the department and with all other departments Maintains a safe work environment Maintains professional appearance Other tasks as assigned Minimum Requirements Sober habits Relevant qualification / Red Seal Mechanic / Diesel Mechanic Proven track record in a similar role Leadership skills Communication Skills Work under pressure

Perishable Foods Manager - Retail SUMMARY: Manage the receiving, storage, staging, and distribution of all Perishable Foods (includes produce, dairy, and frozen food product). Ensures compliance with health department standards and other regulations for all perishable foods. Responsible for full-cycle inventory management of produce and partners with the Inventory Manager for inventory of dairy and frozen foods. Provide backup support for Dry Products Manager as needed. PRIMARY DUTIES: Oversee the accurate and timely receiving of all perishable food products Organize storage areas to maximize capacity, minimize product handling, and ensure product temperature requirements are met Maintain procedures and processes that ensure 100% product rotation according to date and quality driven parameters Monitor the order selection process for all produce and frozen foods, and ensure orders are picked on time, accurately and with quality product Control and track inventory scrap due to spoilage and unmet quality standards Maintain accurate physical inventory counts on perishable foods Manages employees including performance management, training and development, workflow planning, and interviewing/on-boarding. Full-cycle inventory management of produce (receiving, product storage, order selection and staging, and distribution). Responsible for daily inventory tracking, reviewing outgoing orders and invoices for partner agencies, and submitting verified orders to Agency Services for billing Partners with Procurement Manager to review inventory counts and monthly picking schedule to accurately forecast perishable needs Collaborates with Programs Department to ensure successful distribution of fresh foods Partners with Safety Manager to identify and remedy safety concerns and champions weekly safety meetings Develops and evaluates process flows and creates standard operating procedures (SOP's) Regularly reviews and actively forecasts labor needs in conjunction with operations management Establishes and maintains strong relationships. Participates in special projects and performs other duties as assigned EDUCATION & EXPERIENCE: Education and Certifications: Four year degree in related field strongly preferred or equivalent education and relevant experience required. Food Safety Experience: Experience in multi-temperature distribution environment and managing perishable food inventories. Customer service experience strongly preferred. Previous supervisory experience required. Understanding of Inventory principles; ability to work effectively with designated Computer software; ability to perform basic mathematics; ability to adapt to varied work requirements and be flexible. Skills/Competencies: Must have good customer skills and mathematical skills. Ability to work effectively and efficiently both independently and in a team environment. Kindly send your comprehensive CV with contactable references to jobseekerspe@gmail.com

Steel Branch Manager – Kimberley – Market related salary and benefits. 4 years’ experience in managing a Branch/Branch Manager / Site Manager / Depot Manager / Distribution Centre Manager. Full function - Financials, Transport, Operations, Sales, Customer Service, Warehouse, management of staff. Must have Steel Trading industry background. Excellent experience within the Steel and Tube industry. Must live and know the Northern Cape, Kimberley, Bloemfontein & surroundings. Start ASAP. Achievement of Sales / Margins / OPEX and PAT targets. Debtors target of 45 days, Stock. Build, Motivate and maintain a strong team to support the objectives of the Branch. Mail a detailed updated cv asap to louise@aimjobs.co.

My client, a five-star establishment based in Stellenbosch is seeking to employ a friendly. Front-line Assistant Front Office Manager who is willing to work shift work (including weekends). with previous experience in a similar environment. The ideal candidate will also have experience in operating OPERA Responsibilities: To stand in for the Front Office Manager in her absence To ensure that all Receptionists are following standard operating procedures in order to work effectively as a team providing the best possible service to our guests To guide and lead Receptionist to work in accordance with standard operating procedures To take leadership in the training and orientation of new Receptionists that joins the team or those Receptionists requiring training. (Inc conjunction with Front Office Manager) To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience Check-in and check-out of arrival guests/groups To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service To deal with guest requests to ensure a comfortable and pleasant stay To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible To be responsible for accurate and efficient accounts and guest billing processes To assist in keeping the Hotel Reception area clean and tidy at all times To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area To administer all routes of reservations to ensure that room bookings are made and recorded accurately To ensure that all reservations and cancellations are processed efficiently To keep up to date with room prices and special offers to provide accurate information to guests To assist with concierge related duties such as arranging transfers, excursions etc. for guests To report any maintenance, breakage or cleanliness problems to the relevant Manager To administer the general petty cash system and float in an accurate manner To undertake all training as required (e.g., first aid, health and safety, customer service) To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire To undertake any other ad-hoc duties relevant to the post, as and when required Requirements: Previous Shift Leader / Assistant Front Office Manager experience Previous customer service experience Previous experience in hospitality Experience in OPERA Previous experience in Health & Safety, First Aid etc A friendly and welcoming approach High standards of dress and presentation Ability to remain calm during difficult situations or in a very busy environment The ability to work unsupervised Excellent interpersonal skills, including a pleasant... Job Reference #: SW002351/JM

Driver Training Manager (Permanent)The Trucks & Buses Southern Africa Department, has an exciting position for a Driver Training Manager. The incumbent’s responsibility will be to manage the driver training function for the company. Trucks and Buses Southern Africa in compliance to the Company's Integrity Code.Main Tasks:Driver Training Strategy Development:Develop and implementation of a driver training strategy in line with the strategic objectives of the company's Trucks and Buses Southern Africa.Development of Driver Training Material:Development of application specific driver training in order to meet the needs of the companyTrucks & Buses customers within their unique operations.Custom Tailored training packages for:Specific industries i.e. PBS operations, Abnormal load operations, Mining operations etc.KAM and Retail customers, CSP identified customers and Fleetboard identified customers. Driver Training Supplier Development & Management:Ensure that the appointed supplier(s) for driver training within T&B perform driver standard according to the Service Level Agreement. To develop the supplier according to the required standards specified by Truck Training (Germany). This include administrative support for the appointed supplier(s). Dealer Driver Training Development:Implement the dealer driver train the trainer programme and manage the dealer driver trainers to ensure effective handover of vehicles and training of customers within the dealer network. Driver Training & Benchmarking:Facilitate practical driver training with the company's Trucks and Buses Dealers’ driver trainers and customer (drivers and driver trainers) to ensure the efficient utilisation of the T&B products in various operations.Engage in benchmark route analysis for dealer and customers to ensure effective driving methods on specified routes. Driver training conferenceFacilitate Dealer trainers and KAM driver trainers at annual driver training conference. Knowledge, Skills and Attributes: Specific knowledge Trucks and Buses Product knowledge Trucks and Buses Telematic systems (Fleetboard) Practical and Theoretical driver training processes Presentation and Training SkillsQualifications - InternalMatric/Grade 12 + NQF Level 6 qualification or equivalent Code 14 license will be an advantageExperience:Commercial Vehicles Commercial Vehicle Driving and Driver TrainingTrucks and Buses Southern Africa is proud to be an equal opportunity employer.Please forward CV and ALL supporting documentation to, recruiter@profilepersonnel.co.za. Should you not hear from Profile Personnel within 14 days please consider your application unsuccessful for the vacancy. Please note all applications will automatically be added to our database for future vacancies.

Restaurant Manager / East London - Our Client an Upmarket Restaurant in East London is looking for a Professional, Enthusiastic and hard-working Restaurant Manager to join their team.  Must have a passion for Customer Service.  Pevious experience in the Hospitality Industry or as a Restaurant Manager is advantageous.  MUST be willing to work different shifts and have own reliable transport The ideal candidate must have Grade 12 or equivalent NQF level 4 qualification and must understand all aspects of restaurant management including but not limited to; Enforcing company policies and standard operating procedures Keeping track of inventory and order supplies as needed Ensuring that restaurant service and quality standards are constantly met and maintained Coaching and Mentoring Engaging customers in positive dialogue Resolving any customer complaints Strong communication - written & verbal Strong Customer relations Microsoft Office  Salary - Negotiable (depending on experience) + overtime Application Process: E-mail CV, recent head & shoulders photo and qualifications to Solutions@workafrica.co.za, use "Restaurant Manager" as the Job reference. If you don't hear from us within 2 weeks, kindly consider your application unsuccessful     Additional Info: 1 to 2 years Salary: RR10000 to R15000 Job Reference #: 1779209337 Consultant Name: Claire O'Reilly

Region: Free State Department: Operations Type: Full Time Overall Job Purpose: You will manage the overall store standards, staff performance and resolve customer queries. You will report directly to the Area Manager. Job Specification We need a self-motivated individual to fill this vacancy as a Store Manager at our Welkom 3 Store. In partnering with us, this position offers great growth potential. Minimum Requirements Grade 12 or equivalent qualification Two years retail management experience, essential A team player, with good communication skills Attention to detail Good customer service skills Must be energetic and able to cope with the long hours Able to work under pressure Ability to manage a retail store across boundaries Computer literate Knowledgeable in I.R Job Description Handle daily responsibilities that come with managing a store Ensure that the store policies are upheld Making sure that effective and efficient customer service is carried out Oversee store layout Liable for the store admin Dealing with customer queries Implementing strategies to increase sales Maintaining store standards Managing staff performance Interested persons should email a detailed to (Email Address Removed). Please specify the position and store that you are applying for in the "Subject' line. for all entries will be at end of business on. Correspondence will only be entered into with candidates who reach the short list. Should we not contact you within two weeks from the, please consider your application as unsuccessful. *Desired Skills: * * Retail Management