Customer services chain management delivery

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To manage the Primary and Secondary Distribution within the mandate authorised by the Executive. Focus on the key performance metrics of People, Product, Cost, Quality and Compliance. Explore, develop, and implement innovative and entrepreneurial improvement in Distribution that differentiates company from its competitors and continually improves customer experience. Carry out any other reasonable instruction. Qualifications and experience: Must have 5 – 10 years logistics management experience Must have 5 years FMCG experience Proven track record of effective cost management Experience in a HACCP/ISO governed distribution environment preferential Must be proficient in MS Office Leading coaching and mentoring of employees Use company logistics management system to create relevant and attainable goals Keep team updated on the overall business results High quality recruitment Code 08 (B) driver’s license Responsibilities: Leading coaching and mentoring of employees Use company logistics management system to create relevant and attainable goals Keep team updated on the overall business results High quality recruitment Put plans in place for team development in line with the Care & Growth philosophy Accurate planning, forecasting, resource setting and adherence to budgets Cost Control Fixed and Variable management Strategic cost management Assets and capex plans are relevant and project a long-term focus in order to promote effective decision making. On – time Delivery Fleet Capacity and utilization Capacity Utilization Customer Services Cold Chain Management Delivery execution Management ERP systems Stock management Maintain Safe, Healthy, and risk-free environment Adhere to standards set in ISO and HACCP policy documents

Grade 12 or Equivalent. National Diploma/Degree in Logistics/Supply Chain Management and/or equivalent with a +60% average. Must never have participated in an internship before. Proficient in all MS Office applications. The ability to work as part of a team. Strong analytical and problem-solving skills. Excellent administrative and organizational skills. Effective communication skills. Detailed oriented. Key Performance Areas: Co-Ordinate loading and offloading of vehicles. Manage the delivery of products. Brief and debrief drivers. Track vehicles. Schedule deliveries and/collections to meet customer demands and budgeted targets. Maintain a safe and reliable fleet, equipment and working environment. Maintain customer relations. Complete and maintain operational information. Assist in the managing of cost control. Ensure health and safety rules and regulations at all times.

vERP is the fresh & unique solution of modern days ERP Package / Software Developed, Customize and Marketed by ILICO SERVICES LTD. (An ISO 9001:2008 Certified Company) having more than 2600 + clients like INDIAN ARMY, STEEL AUTHORITY INDIA LTD. CLUB, HEALTH MINISTRY GOVT. OF WEST BENGAL INDIA, ISRAEL POLICE, DIGITAL FORENSIC, GOVT. COLLEGE, MANUFACTURING, SERVICING COMPANY, HEALTH INDUSTRY etc. Enterprise Resource Planning (ERP) We offer ERP solution which has the 16 unique modules which can be customized as per your requirement. Our ERP has been developed using ASP.NET 4.5 (C#), WCF, xHTML, jquery, ajax, Telerik and database is in Ms SQL Server 2008 R2 and above. It is a web browser-based can work in Online, cloud and offline using the local server Sales & Distribution Purchase - E Tendering Finance - Accounts (Tax) Customer Relationship Management (Crm) Supply Chain Management (Scm) Project Management Manufacturing - Production - Qc Point Of Sale (Pos) Hr & Payroll Servicing, Material Management - Inventory - Warehouse Sub Contracting Marketing - Emailer Document Management User Administration Data Administration (Global Settings) URL: http://ilico.in/Demo Title: 11 Year old company selling ERP Software Find the video presentation about our company and about the vERP https://vimeo.com/258570525 Email: help@verp.in Contact: +91-8697778888

vERP is the fresh & unique solution of modern days ERP Package / Software Developed, Customize and Marketed by ILICO SERVICES LTD. (An ISO 9001:2008 Certified Company) having more than 2600 + clients like INDIAN ARMY, STEEL AUTHORITY INDIA LTD. CLUB, HEALTH MINISTRY GOVT. OF WEST BENGAL INDIA, ISRAEL POLICE, DIGITAL FORENSIC, GOVT. COLLEGE, MANUFACTURING, SERVICING COMPANY, HEALTH INDUSTRY etc. Enterprise Resource Planning (ERP) We offer ERP solution which has the 16 unique modules which can be customized as per your requirement. Our ERP has been developed using ASP.NET 4.5 (C#), WCF, xHTML, jquery, ajax, Telerik and database is in Ms SQL Server 2008 R2 and above. It is a web browser-based can work in Online, cloud and offline using the local server Sales & Distribution Purchase - E Tendering Finance - Accounts (Tax) Customer Relationship Management (Crm) Supply Chain Management (Scm) Project Management Manufacturing - Production - Qc Point Of Sale (Pos) Hr & Payroll Servicing, Material Management - Inventory - Warehouse Sub Contracting Marketing - Emailer Document Management User Administration Data Administration (Global Settings)

KEY OUTPUTS PART OF THE PROGRAM (PROJECT BASED) Lead and coordinate Communities of Practice and Centres of Excellence as agreed Facilitate the implementation of the Manufacturing Way in South Africa Lead the Manufacturing Development Team to ensure; Strategic Alignment Shared Learning''s Best Practice Progress Reviews Work practice reviews (e.g. GEM Audits) / Assessments & verifications and the development and coordination of related improvement plans. Promote Knowledge Management processes in South Africa. Facilitate the identification and implementation manufacturing improvement projects. Facilitate, co-ordinate and lead divisional improvement projects Establish policies and standards for manufacturing services in order to ensure consistency, efficiency, integrity in the maintenance and productivity environments. Develop the one to three years plant business plan to ensure that customer service and productivity objectives are met. Manage the systematic and strategic coordination of all Manufacturing business functions as aligned with the Sales and Operational Planning process (S&OP). Manage the implementation of world class manufacturing processes across Manufacturing for the purpose of ensuring the continuous improvement of short to long-term performance. Manage the synchronisation of all aspects of Manufacturing including flow of materials and final goods. Management and maintenance of the Manufacturing assets at a productive basic condition. Measurement and monitoring of performance trends and the application of focused improvement initiatives in order to increase total system efficiency, effectiveness and reliability. Identification, development and the implementation of the relevant enablers in order to deliver the Plant business plan and budget. Develop and implement people capability enhancement plans to ensure that business improvement objectives are met. Ensure that supply chain planning is aligned to meeting customer needs. QUALIFICATIONS / EXPERIENCE BSc Engineering: Mechanical, Electrical, Industrial Engineering Minimum 5 years experience in manufacturing environment including 3 years experience in implementing supply chain, production or process improvement related initiatives. 3 Years experience as an area manager (e.g. Unit Manager, Manufacturing Excellence Manager) in an FMCG manufacturing environment Experience in leading capital or process improvement projects Demonstrable experience in people change initiatives and process improvement Membership of a professional institute would be advantageous

Sales Representative Job Responsibilities: Serves customers by selling products and meeting customer needs. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Adjusts content of sales presentations by studying the type of sales outlet or trade factor. Focuses sales efforts by studying existing and potential volume of dealers. Submits orders by referring to price lists and product literature. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques. Recommends changes in products, service, and policy by evaluating results and competitive developments. Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Provides historical records by maintaining records on area and customer sales. Contributes to team effort by accomplishing related results as needed. Sales Representative Qualifications/Skills: Customer service Meeting sales goals Closing skills Territory management Prospecting skills Negotiation Self-confidence Product knowledge Presentation skills Client relationships Motivation for sales The following will be to your advantage

KEY RESPONSIBILITIES Sales Management:- • Actively markets & sells products & services in the region to achieve agreed sales targets. • Acts as primary contact between clients & business • Engages with clients on a regular basis to maintain sound relationships. • Manages client concerns relating to service delivery & ensures resolution thereof. • Stays abreast of & informs GM of changing market & competitor trends. • Reports sales statistics to GM on a weekly basis. • Maintains a current & updated database on all clients in own portfolio. • Keeps informed of legislative requirements pertaining to document retention. • Provides customised solutions through an in-depth understanding of specific client needs relating to document classification & retention to ensure fast & effective retrieval. • Prepares & presents business proposals to existing & potential clients as required. Operational Management:- • Ensures operational throughput as per SLA agreement for all clients & services. • Reviews & evaluates operational workflows & procedures to customise & improve job processes on a continuous basis. • Ensures optimisation of resources with respect to current workloads. • Ensures maintenance & optimal usage of fleet vehicles, & recommends additions or replacement of vehicles. • Monitors & ensures that all vehicles conform to corporate identity guidelines. • Ensures fast & effective retrieval of documents for delivery to clients as required. • Manages & ensures fast & effective collection & delivery of clients’ documents & records. • Monitors & ensures maintenance & servicing of all facilities. • Ensures physical security of facilities. • Manages & ensures adequate control of stock. • Ensures effective servicing of clients both on & off site. • Ensures that client requests are dealt with quickly & effectively in line with service expectations, & that all client queries are resolved satisfactorily. • Reports on operational productivity to GM on daily, weekly & monthly basis. • Refers Capex submissions to GM. • Reports capacity utilisation of operational resources & facilities to GM on a monthly basis. • Ensures that all retention centres & pre-staging areas comply with OSH Act & housekeeping guidelines. People Management:- • Ensures that staff are trained, skilled & that their expertise is optimally applied. • Implements staff policies & disciplinary processes appropriately. • Recruits appropriate staff with required skills to fill vacancies. Cost Management:- • Provides input into the compilation of regional budget. • Optimises resources to control & minimise costs. SUPERVISORY RESPONSIBILITIES: • Has overall responsibility for a staff complement of 1-30. QUALIFICATIONS, EXPERIENCE & KNOWLEDGE: • Degree or Diploma in Sales/Logistics/Warehousing Management/Supply Chain/Operations Management • 5 yrs sales exp in a services industry with a proven sales track record, with 2 yrs of management exp managing a small team • Must have own vehicle & valid driver’s licence EMPLOYMENT EQUITY

The Systems Analyst supports the business by helping them to transform operational objectives into business solutions by gathering, analysing and translating their specific needs into clear, unambiguous business requirements and functional specifications, and ensuring that all end to end requirements of change and projects are met. This role is dealing with advanced business issues that have medium to high complexity and have not been fully covered by precedents in similar ways. Job Description and Responsibilities · Translate business needs into high level and detailed business requirements, and work with the Development Team to convert them into feasible technical solutions that resolve existing issues and make business and system improvements which support business objectives. · Build business cases using modelling tools, cost benefit analysis and impact assessments to support or define cost effective and workable solutions for the business. · Define functional and system specifications and support the user and acceptance testing to ensure that each step has been carried out, the built solution meets budget, quality, and customer need and any implications for the business have been identified and analysed. · Provide project managers with estimates, business cases, planning, and risk identification, problem and issue management to support the design and delivery of projects that implement proposed solutions to agreed time and budget. · Liaise with 3rd party suppliers to create functional specifications and co-ordinate the delivery of their services in line with proposed solutions and project timelines. · Document business requirements, business processes and system requirements including the outputs of formal analysis techniques so that there is an accurate record. · Investigate, research and propose new developments in technology that may be usefully applicable to the wider business to improve the current service. Education and Experience • B. Sc / B. Comm / B. Sc Eng - IT related degree or IT related diploma Skills, Attributes & Other requirements v A good understanding of Prince 2 or similar project methodologies v Has worked concurrently on several analysis engagements varying in size and complexity v Good understanding and experience of business process modelling v Experienced to both Waterfall and Agile development v Proven stakeholder management EMAIL: recruit@rmgrecruitment.co.za

IT Operations Manager Stellenbosch (hybrid) Our Client is a leader in the primary agri-business sector. The IT Operations Manager will create the IT roadmap and is responsible for identifying coordinating and delivering projects and IT Services by applying governance structures, best practice methodologies, reporting dashboards, vendor management and relevant project management applications to ensure that project objectives are met. This role is a key part of the IT management team and will help shape the organisations products and service offerings. A significant investment is required by the technical operations manager from a training and coaching point of view to ensure the team is upskilled and competent in the relevant support areas across the organisation Key responsibilities include: • Management, coordination and fulfilment of IT related projects, exercises, upgrades, and enhancements. • Assume strategic responsibility for managing data, communications, and information flow. • Design and implement digital strategies to support business growth. • Ensure digital strategy systems and procedures lead to outcomes aligned with business goals. • Designing and customizing technological systems and platforms to improve customer experience. • Select and implement suitable technology to streamline all internal operations and help optimize their strategic advantage. • Analyze internal service delivery processes and makes changes to comply with best practices. • Set objectives and digital implementation strategy for IT department. • Support the group in delivering the mobility solution in the logistics teams. The successful candidate will have • A relevant tertiary qualification • At least 5 years relevant experience in a similar role.

Our client is seeking self-motivated & high energetic individuals who has the gift of the gab, with a great passion for sales and enjoy being on road and out the office. Able to offer & sell services to potential clients/customers. Ideally the person should attain experience within courier industry however someone with a great sales history record and reputable employment history will be considered. KEY REQUIREMENTS: • Matric • Experienced in Sales & New Business Sales (Must have) sales history record • Courier Sales Experience (advantageous) • Computer Literacy: Google, Word, Excel and CRM System • Methodical, articulate and systematic • Excellent & professional Communication Skills {Written and Oral} • Strong Administrative Skills • Valid Driver’s license and roadworthy vehicle (vehicle allowance supplied) • Prepared to purchase company Sales Uniform and wear it at all times • Attain a smart phone & prepared to use for maintenance of clients and generation of new business (cell allowance provided) • Strong Customer Service orientation • No criminal record Responsibility: GENERATION OF NEW BUSINESS • Identify and Target prospects to secure new business appointments, this is done through cold calling (physical door to door calling or telephonic calling) • Gaining a clear understanding of customers' businesses and requirements by listening to customer requirements and presenting solutions appropriately • Negotiating the terms of an agreement and “closing the deal”. • Challenging objections with a view to getting the customer to buy the service. • Creating detailed proposal documents, often as part of a Tender, RFQ, RFP’s and formal bidding process which is largely dictated by the prospective customer. • Gaining a clear understanding of customers' businesses and requirements. • Making accurate, rapid cost calculations and providing customers with quotations. RETENTION OF EXISTING CLIENTS • Maintaining and developing relationships with existing customers in person and via telephone calls and emails. • Negotiating with clients on price, costs, delivery, specials and promotions • Responding to incoming email and phone enquiries. • Gaining a clear understanding of customers' businesses and requirements. • Making accurate, rapid cost calculations and providing customers with quotations. • Preparing and presenting business proposals to corporate companies and other courier users. • Negotiate client rate increases, during the year and generally for 1 March. • Provision of monthly client business report (as requested), SLA’s to Top customers and related reports. • To call existing customers regularly to establish their happiness / contentment with our services. • Build lasting business relationships with customers. • Assessing the customer’s courier needs with every visit and ensuring that the customer uses company holistically. • Analyze new customer spend vs. the rates and credit limit requested. GENERAL • Staff must be prepared to wear company uniforms. These will be purchased and paid for by yourself through Image Makers. • Gathering market and customer information and also doing Opposition intelligence research. • Representing company at trade exhibitions and events. • Advising clients on forthcoming product developments and discussing special promotions. • Reviewing your own sales performance, aiming to meet or exceed targets. • Feeding future sales trends back to company • Attending sales & team meetings and sharing best practice with colleagues. • Maintaining and growing existing customer’s in accordance with targets as set by management. • Attain and exceed monthly quarterly and annual new business sales targets. • Daily data capture of your activities into Sale Boat, the nominated CRM system as used exclusively by company Sales Staff. • To use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles as part of daily activities. • To demonstrate a flexible attitude if requested to assist in other areas of the business as and when required. • To communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business, and sustainable relationships. • Follow up on all the paperwork, credit applications, stationary, credit requests and client queries etc. • Check rates in PP (Parcel Perfect) are 100% correct after account starts with company / increases are given. • You will at times be expected to attend events / work outside of normal working hours. • Knowledge of Eastern Cape Routes Salary: RBasic Salary (company benefits) Consultant Name: Diana Dart

We have a vacancy for a Regional Fleet Maintenance Manager overseeing 5 sites (Bloemfontein (base depot), Kimberley, Hartswater, Kuruman & Upington). Duties includes, but are not limited to: Ensure planned maintenance objectives are met as the head of maintenance and facilities. Meet customer requirements through effective maintenance management. Develop and lead a team to ensure that the best results are achieved at all times. Ensure adherence to the company's rules and regulations Ensure that housekeeping is maintained at all sites Ensure safe work practices as defined during Induction and other health and safety related training and awareness campaigns; secure compliance in terms of service delivery, quality and innovation; Manage and assume accountability for the total preventative maintenance system of the fleet, operational facilities and equipment; Exercise effective budget and cost controls Ensure effective absentee control measures Ensure compliance with health and safety regulations and ensure effective application of occupational health and safety standards throughout the department; Ensure timeous and accurate reporting of KPI's and ensure the department remains within the required targets; Ensure effective implementation of succession planning Ensure effective cost control measures including budgets and forecasts; Ensure to assist in delivering profitable growth Perform continuous inspections at all sites regarding operational requirements and workmanship Maintain and adhere to standard operation meeting agenda's and frequencies; Assist in the interview and selection process together with human resources; Ensure accountability for all equipment and facilities at all sites; Develop employees within your department to achieve peak productivity and reach their full potential; Ensure employees assigned to your responsibility are effectively trained to perform their daily work functions; Manage and control discipline within your department; Control and manage the implementation of new projects within or affected by your department; Ensure effective manpower control within your department; (hours worked, overtime and shifts) Ensure required administrative functions are adhered to Controlling of fixed assets and giving a monthly report to the client and head office. Control over parts ordered Control over services and signing off on all job cards Requirements: Grade 12, Diesel Mechanic, Sound knowledge of fleet maintenance and management Minimum of five years, maintenance/logistics experience in supervisory capacity Valid South African ID and driver’s license, must be based in Bloemfontein. Please sent your CV to HumanR776@gmail.com Salary and benefits will be discussed during the interview Reference: RFMM Please note that if you have not received any response in 14 days, your application has been unsuccessful.

Sales Representative - Key Accounts - Port Elizabeth Requirements: • Grade 12 • Must be willing to travel and sleep away from at least 3 nights a week • Minimum of 5 years previous sales experience • Insurance and credit experience will be an advantage • Must be fully bilingual (Afrikaans & English) • Must be computer literate (Word, Excel) • Good planning and organizing daily work schedule to call on existing or potential clients • Own vehicle • Contactable references Responsibility: Duties: • Services existing clients and accounts • Taking orders • Cold calling • Generating and chasing down leads • Expand existing client base • Negotiating contracts with potential clients • Meeting sales targets • Submitting sales reports such as: ? Daily call reports ? Weekly work plans ? Monthly and annual territory analyses • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc • Recommend changes in products, service, and policy by evaluating results and competitive developments • Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management • Maintain professional and technical knowledge by: ? Attending educational workshops ? Reviewing professional publications ? Establishing personal networks ? Participating in professional societies • Provide historical records by maintaining records on area and customer sales • Contribute to team effort by accomplishing related results as needed • Coordinating sales efforts with marketing programs. • Preparing and submitting sales contracts • Visiting clients and potential clients to evaluate needs or promote products and services. Salary: • R 15 000 basic (first 6 months) (Negotiable) • R 10 000 basis + commission (thereafter) • Aggressive monthly commission and incentive scheme will be discussed, so the candidate can build up its own book • Once off signing bonus for all new contracts • Monthly expense allowance for travel and accommodation • Petrol allowance Send CV to info@synergyr.co.za (use full job title as a reference) Please send CV as a “Word” or “PDF” attachment CV’s sent on Google Drive will not be opened If you have not heard from us within 14 days, your application has been unsuccessful Salary: RR27 250 (Basic + Expenses) Consultant Name: Brandon Barnard

Sales Representative - Key Accounts - Port Elizabeth Requirements: • Grade 12 • Must be willing to travel and sleep away from at least 3 nights a week • Minimum of 5 years previous sales experience • Insurance and credit experience will be an advantage • Must be fully bilingual (Afrikaans & English) • Must be computer literate (Word, Excel) • Good planning and organizing daily work schedule to call on existing or potential clients • Own vehicle • Contactable references Responsibility: Duties: • Services existing clients and accounts • Taking orders • Cold calling • Generating and chasing down leads • Expand existing client base • Negotiating contracts with potential clients • Meeting sales targets • Submitting sales reports such as: ? Daily call reports ? Weekly work plans ? Monthly and annual territory analyses • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc • Recommend changes in products, service, and policy by evaluating results and competitive developments • Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management • Maintain professional and technical knowledge by: ? Attending educational workshops ? Reviewing professional publications ? Establishing personal networks ? Participating in professional societies • Provide historical records by maintaining records on area and customer sales • Contribute to team effort by accomplishing related results as needed • Coordinating sales efforts with marketing programs. • Preparing and submitting sales contracts • Visiting clients and potential clients to evaluate needs or promote products and services. Salary: • R 15 000 basic (first 6 months) (Negotiable) • R 10 000 basis + commission (thereafter) • Aggressive monthly commission and incentive scheme will be discussed, so the candidate can build up its own book • Once off signing bonus for all new contracts • Monthly expense allowance for travel and accommodation • Petrol allowance Send CV to info@synergyr.co.za (use full job title as a reference) Please send CV as a “Word” or “PDF” attachment CV’s sent on Google Drive will not be opened If you have not heard from us within 14 days, your application has been unsuccessful Salary: RSee Salary under Responsibilities Consultant Name: Brandon Barnard

The Coordinator will be responsible for establishing and managing the printing services business that will offer typing, copying, binding, scanning, and laminating. The successful candidates must be able to display how they will fulfil the following functions effortlessly; 1. Develop a business and marketing plan to establish the business and attract the interest of local businesses, residents in the area, and students 2. Illustrate how the facility will offer exceptional customer service and what the standards will be to beat the competitors 3. Invoice all services correctly and arrange reliable delivery 4. Ensure that all account holders are debited and that payments are done monthly, to encourage the use of the services and to minimize cash transactions. 5. Do daily reconciliations and prepare to bank 6. Generate daily income to stock reconciliation to account for all printing, binding and laminating service against the stock on hand 7. Generate a weekly report to show the I/E and gross profits 8. Ensure all stock is managed and that replenish orders are done on time Requirements: 1. Proven experience in the printing service industry 2. Resilience and ability to work under pressure and long hours 3. Ability to operate printing, laminating, and document binding equipment 4. Excellent time management skills and ability to multi-task and prioritize work 5. Attention to detail and problem-solving skills 6. Excellent written and verbal communication skills 7. Strong organizational and planning skills 8. Proficient in MS Office 9. At least 7 years of experience in the field or a related area 10. High school diploma or equivalent; college degree preferred 11. Must have own computer