Customer services chain management delivery

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To manage the Primary and Secondary Distribution within the mandate authorised by the Executive. Focus on the key performance metrics of People, Product, Cost, Quality and Compliance. Explore, develop, and implement innovative and entrepreneurial improvement in Distribution that differentiates company from its competitors and continually improves customer experience. Carry out any other reasonable instruction. Qualifications and experience: Must have 5 – 10 years logistics management experience Must have 5 years FMCG experience Proven track record of effective cost management Experience in a HACCP/ISO governed distribution environment preferential Must be proficient in MS Office Leading coaching and mentoring of employees Use company logistics management system to create relevant and attainable goals Keep team updated on the overall business results High quality recruitment Code 08 (B) driver’s license Responsibilities: Leading coaching and mentoring of employees Use company logistics management system to create relevant and attainable goals Keep team updated on the overall business results High quality recruitment Put plans in place for team development in line with the Care & Growth philosophy Accurate planning, forecasting, resource setting and adherence to budgets Cost Control Fixed and Variable management Strategic cost management Assets and capex plans are relevant and project a long-term focus in order to promote effective decision making. On – time Delivery Fleet Capacity and utilization Capacity Utilization Customer Services Cold Chain Management Delivery execution Management ERP systems Stock management Maintain Safe, Healthy, and risk-free environment Adhere to standards set in ISO and HACCP policy documents

Grade 12 or Equivalent. National Diploma/Degree in Logistics/Supply Chain Management and/or equivalent with a +60% average. Must never have participated in an internship before. Proficient in all MS Office applications. The ability to work as part of a team. Strong analytical and problem-solving skills. Excellent administrative and organizational skills. Effective communication skills. Detailed oriented. Key Performance Areas: Co-Ordinate loading and offloading of vehicles. Manage the delivery of products. Brief and debrief drivers. Track vehicles. Schedule deliveries and/collections to meet customer demands and budgeted targets. Maintain a safe and reliable fleet, equipment and working environment. Maintain customer relations. Complete and maintain operational information. Assist in the managing of cost control. Ensure health and safety rules and regulations at all times.

vERP is the fresh & unique solution of modern days ERP Package / Software Developed, Customize and Marketed by ILICO SERVICES LTD. (An ISO 9001:2008 Certified Company) having more than 2600 + clients like INDIAN ARMY, STEEL AUTHORITY INDIA LTD. CLUB, HEALTH MINISTRY GOVT. OF WEST BENGAL INDIA, ISRAEL POLICE, DIGITAL FORENSIC, GOVT. COLLEGE, MANUFACTURING, SERVICING COMPANY, HEALTH INDUSTRY etc. Enterprise Resource Planning (ERP) We offer ERP solution which has the 16 unique modules which can be customized as per your requirement. Our ERP has been developed using ASP.NET 4.5 (C#), WCF, xHTML, jquery, ajax, Telerik and database is in Ms SQL Server 2008 R2 and above. It is a web browser-based can work in Online, cloud and offline using the local server Sales & Distribution Purchase - E Tendering Finance - Accounts (Tax) Customer Relationship Management (Crm) Supply Chain Management (Scm) Project Management Manufacturing - Production - Qc Point Of Sale (Pos) Hr & Payroll Servicing, Material Management - Inventory - Warehouse Sub Contracting Marketing - Emailer Document Management User Administration Data Administration (Global Settings) URL: http://ilico.in/Demo Title: 11 Year old company selling ERP Software Find the video presentation about our company and about the vERP https://vimeo.com/258570525 Email: help@verp.in Contact: +91-8697778888

vERP is the fresh & unique solution of modern days ERP Package / Software Developed, Customize and Marketed by ILICO SERVICES LTD. (An ISO 9001:2008 Certified Company) having more than 2600 + clients like INDIAN ARMY, STEEL AUTHORITY INDIA LTD. CLUB, HEALTH MINISTRY GOVT. OF WEST BENGAL INDIA, ISRAEL POLICE, DIGITAL FORENSIC, GOVT. COLLEGE, MANUFACTURING, SERVICING COMPANY, HEALTH INDUSTRY etc. Enterprise Resource Planning (ERP) We offer ERP solution which has the 16 unique modules which can be customized as per your requirement. Our ERP has been developed using ASP.NET 4.5 (C#), WCF, xHTML, jquery, ajax, Telerik and database is in Ms SQL Server 2008 R2 and above. It is a web browser-based can work in Online, cloud and offline using the local server Sales & Distribution Purchase - E Tendering Finance - Accounts (Tax) Customer Relationship Management (Crm) Supply Chain Management (Scm) Project Management Manufacturing - Production - Qc Point Of Sale (Pos) Hr & Payroll Servicing, Material Management - Inventory - Warehouse Sub Contracting Marketing - Emailer Document Management User Administration Data Administration (Global Settings)

Are you a detail-oriented, proactive individual with a passion for procurement? My client, a leading construction company, is looking for a Junior Buyer to join their dynamic team. This is an exciting opportunity for someone looking to kick-start their career in the procurement industry. As a Junior Buyer, you will assist in sourcing quality materials, managing supplier relationships, and supporting the purchasing department to ensure smooth and efficient operations. If you're eager to learn, grow, and contribute to the success of an innovative company, we want to hear from you! Minimum requirements: Matric Diploma in Purchasing / Supply Chain Management or similar, will be advantageous Fluent in Afrikaans and English Minimum of 5 years experience in similar background of procurement within the construction related environment Driver license and own vehicle Knowledge of the construction industry Legal and regulatory knowledge Duties and responsibilities: Take overall responsibility for buying construction goods and services to include Labour, Plant and Materials on assigned Projects Negotiate with Suppliers to obtain the best prices and services as needed on site Liaise regularly with Site Managers to ensure all materials and deliveries are on time and in full. Ensure material lists from site obtained Ensure the procuring of materials to meet the build programme for all projects secured while enforcing the purchasing policy and keep record of non-conformances Assist in pricing materials and plant at the tendering stage for projects and supply prices to the Estimating Team. Assist with the writing of tenders for submission Seek and partner with reliable vendors/suppliers and create, maintain a database of preferred suppliers, ensuring good relationships maintained with the ‘key’ vendors Material buying activities including best cost, value, quality of materials to meet project delivery, lead times and ensure purchasing delays will not affect contract programmes. Compile price comparisons on Excel for sites Produce Materials Resources Sheet extracted from the Bill of Quantities document and issue Attend prestart up meetings for work won and input into the meeting where required to resolve material specification issues Skills required: Procurement and sourcing expertise Vendor management Negotiation skills Supply chain management Cost management and budgeting Market research and analysis Project management Attention to detail Communications skills Problem-solving Contract management IT and procurement software proficiency Leadership and teamwork Remuneration: R 7 500 - R

KEY OUTPUTS PART OF THE PROGRAM (PROJECT BASED) Lead and coordinate Communities of Practice and Centres of Excellence as agreed Facilitate the implementation of the Manufacturing Way in South Africa Lead the Manufacturing Development Team to ensure; Strategic Alignment Shared Learning''s Best Practice Progress Reviews Work practice reviews (e.g. GEM Audits) / Assessments & verifications and the development and coordination of related improvement plans. Promote Knowledge Management processes in South Africa. Facilitate the identification and implementation manufacturing improvement projects. Facilitate, co-ordinate and lead divisional improvement projects Establish policies and standards for manufacturing services in order to ensure consistency, efficiency, integrity in the maintenance and productivity environments. Develop the one to three years plant business plan to ensure that customer service and productivity objectives are met. Manage the systematic and strategic coordination of all Manufacturing business functions as aligned with the Sales and Operational Planning process (S&OP). Manage the implementation of world class manufacturing processes across Manufacturing for the purpose of ensuring the continuous improvement of short to long-term performance. Manage the synchronisation of all aspects of Manufacturing including flow of materials and final goods. Management and maintenance of the Manufacturing assets at a productive basic condition. Measurement and monitoring of performance trends and the application of focused improvement initiatives in order to increase total system efficiency, effectiveness and reliability. Identification, development and the implementation of the relevant enablers in order to deliver the Plant business plan and budget. Develop and implement people capability enhancement plans to ensure that business improvement objectives are met. Ensure that supply chain planning is aligned to meeting customer needs. QUALIFICATIONS / EXPERIENCE BSc Engineering: Mechanical, Electrical, Industrial Engineering Minimum 5 years experience in manufacturing environment including 3 years experience in implementing supply chain, production or process improvement related initiatives. 3 Years experience as an area manager (e.g. Unit Manager, Manufacturing Excellence Manager) in an FMCG manufacturing environment Experience in leading capital or process improvement projects Demonstrable experience in people change initiatives and process improvement Membership of a professional institute would be advantageous

Sales Representative Job Responsibilities: Serves customers by selling products and meeting customer needs. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Adjusts content of sales presentations by studying the type of sales outlet or trade factor. Focuses sales efforts by studying existing and potential volume of dealers. Submits orders by referring to price lists and product literature. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques. Recommends changes in products, service, and policy by evaluating results and competitive developments. Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Provides historical records by maintaining records on area and customer sales. Contributes to team effort by accomplishing related results as needed. Sales Representative Qualifications/Skills: Customer service Meeting sales goals Closing skills Territory management Prospecting skills Negotiation Self-confidence Product knowledge Presentation skills Client relationships Motivation for sales The following will be to your advantage

Duties: Procurement: Sourcing and Negotiation: Identifying suppliers, negotiating contracts, and securing the best prices and terms for goods and services. Purchase Order Management: Creating and managing purchase orders, ensuring accuracy and timely delivery. Supplier Relationship Management: Building and maintaining strong relationships with suppliers to ensure reliable supply and quality. Market Research: Staying informed about industry trends, prices, and availability to anticipate future needs. Stock Management: Inventory Control: Monitoring stock levels, forecasting demand, and implementing strategies to optimize inventory. Stock Rotation: Implementing procedures to ensure that older stock is used first to minimize spoilage or obsolescence. Warehouse / Stores Management: Overseeing warehouse operations, including storage, picking, and packing. Inventory Accuracy: Maintaining accurate inventory records to ensure that the right products are available in the right quantities. Other Responsibilities: Budget Management: Tracking and managing procurement and inventory costs to ensure adherence to budget. Policy and Procedure Development: Developing and implementing policies and procedures related to procurement and inventory control. Collaboration: Working with other departments, such as sales, customer service, and logistics, to ensure smooth operations. Problem Solving: Addressing issues related to procurement, inventory, and supplier relationships. Requirements: Grade 12 & a formal qualification. Strong Food & Beverage / culinary background. Experience in kitchen management and stock control. Valid drivers license and able to travel between St. Francis Bay & Port Elizabeth. Proficiency in food purchasing. Excellent computer skills including POS & Inventory Management programs. Light Speed essential. Strong analytical skills, excellent communication, and the ability to manage budgets and inventory effectively. Budgeting, cost analysis, and profit margin management skills.

KEY RESPONSIBILITIES Sales Management:- • Actively markets & sells products & services in the region to achieve agreed sales targets. • Acts as primary contact between clients & business • Engages with clients on a regular basis to maintain sound relationships. • Manages client concerns relating to service delivery & ensures resolution thereof. • Stays abreast of & informs GM of changing market & competitor trends. • Reports sales statistics to GM on a weekly basis. • Maintains a current & updated database on all clients in own portfolio. • Keeps informed of legislative requirements pertaining to document retention. • Provides customised solutions through an in-depth understanding of specific client needs relating to document classification & retention to ensure fast & effective retrieval. • Prepares & presents business proposals to existing & potential clients as required. Operational Management:- • Ensures operational throughput as per SLA agreement for all clients & services. • Reviews & evaluates operational workflows & procedures to customise & improve job processes on a continuous basis. • Ensures optimisation of resources with respect to current workloads. • Ensures maintenance & optimal usage of fleet vehicles, & recommends additions or replacement of vehicles. • Monitors & ensures that all vehicles conform to corporate identity guidelines. • Ensures fast & effective retrieval of documents for delivery to clients as required. • Manages & ensures fast & effective collection & delivery of clients’ documents & records. • Monitors & ensures maintenance & servicing of all facilities. • Ensures physical security of facilities. • Manages & ensures adequate control of stock. • Ensures effective servicing of clients both on & off site. • Ensures that client requests are dealt with quickly & effectively in line with service expectations, & that all client queries are resolved satisfactorily. • Reports on operational productivity to GM on daily, weekly & monthly basis. • Refers Capex submissions to GM. • Reports capacity utilisation of operational resources & facilities to GM on a monthly basis. • Ensures that all retention centres & pre-staging areas comply with OSH Act & housekeeping guidelines. People Management:- • Ensures that staff are trained, skilled & that their expertise is optimally applied. • Implements staff policies & disciplinary processes appropriately. • Recruits appropriate staff with required skills to fill vacancies. Cost Management:- • Provides input into the compilation of regional budget. • Optimises resources to control & minimise costs. SUPERVISORY RESPONSIBILITIES: • Has overall responsibility for a staff complement of 1-30. QUALIFICATIONS, EXPERIENCE & KNOWLEDGE: • Degree or Diploma in Sales/Logistics/Warehousing Management/Supply Chain/Operations Management • 5 yrs sales exp in a services industry with a proven sales track record, with 2 yrs of management exp managing a small team • Must have own vehicle & valid driver’s licence EMPLOYMENT EQUITY

The Systems Analyst supports the business by helping them to transform operational objectives into business solutions by gathering, analysing and translating their specific needs into clear, unambiguous business requirements and functional specifications, and ensuring that all end to end requirements of change and projects are met. This role is dealing with advanced business issues that have medium to high complexity and have not been fully covered by precedents in similar ways. Job Description and Responsibilities · Translate business needs into high level and detailed business requirements, and work with the Development Team to convert them into feasible technical solutions that resolve existing issues and make business and system improvements which support business objectives. · Build business cases using modelling tools, cost benefit analysis and impact assessments to support or define cost effective and workable solutions for the business. · Define functional and system specifications and support the user and acceptance testing to ensure that each step has been carried out, the built solution meets budget, quality, and customer need and any implications for the business have been identified and analysed. · Provide project managers with estimates, business cases, planning, and risk identification, problem and issue management to support the design and delivery of projects that implement proposed solutions to agreed time and budget. · Liaise with 3rd party suppliers to create functional specifications and co-ordinate the delivery of their services in line with proposed solutions and project timelines. · Document business requirements, business processes and system requirements including the outputs of formal analysis techniques so that there is an accurate record. · Investigate, research and propose new developments in technology that may be usefully applicable to the wider business to improve the current service. Education and Experience • B. Sc / B. Comm / B. Sc Eng - IT related degree or IT related diploma Skills, Attributes & Other requirements v A good understanding of Prince 2 or similar project methodologies v Has worked concurrently on several analysis engagements varying in size and complexity v Good understanding and experience of business process modelling v Experienced to both Waterfall and Agile development v Proven stakeholder management EMAIL: recruit@rmgrecruitment.co.za

JOB TITLE: Mining Sales Consultant AREA: Rustenburg, Brits, North West INDUSTRY: Mining Equipment Compliance and Testing Salary / CTC: R 20 000 basic with 6 % commission on signed deals. (Depending on current earnings, qualifications, and experience) Report to: Director Type: Permanent Key Responsibilities: Develop and implement sales strategies to expand the company's client base within the mining industry. Identify and engage potential customers, including mine engineers, legal appointees, and compliance officers. Promote and sell the company's services, including brake testing, illumination testing, and ISO 9001 compliance certification. Conduct presentations and product demonstrations to prospective clients. Build and maintain strong relationships with existing clients, ensuring customer satisfaction and repeat business. Stay updated on industry trends, mining regulations, and competitors' offerings. Prepare and present sales reports, forecasts, and market analysis to management. Collaborate with technical teams to ensure service delivery aligns with customer expectations. Negotiate contracts and pricing in line with company policies. Attend industry events, trade shows, and networking opportunities to enhance business development. Required Skills and Qualifications: Minimum of 5-7 years of experience in the mining sector Strong understanding of mining regulations and compliance requirements. Proven track record in B2B sales and business development. Excellent communication, negotiation, and presentation skills. Ability to build and maintain professional relationships with key industry stakeholders. Self-motivated, results-driven, and capable of working independently. Proficiency in CRM software and Microsoft Office Suite. Willingness to travel to mining sites as required. Preferred Qualifications: Relevant qualification in sales, business management, or a technical field related to mining.

IT Operations Manager Stellenbosch (hybrid) Our Client is a leader in the primary agri-business sector. The IT Operations Manager will create the IT roadmap and is responsible for identifying coordinating and delivering projects and IT Services by applying governance structures, best practice methodologies, reporting dashboards, vendor management and relevant project management applications to ensure that project objectives are met. This role is a key part of the IT management team and will help shape the organisations products and service offerings. A significant investment is required by the technical operations manager from a training and coaching point of view to ensure the team is upskilled and competent in the relevant support areas across the organisation Key responsibilities include: • Management, coordination and fulfilment of IT related projects, exercises, upgrades, and enhancements. • Assume strategic responsibility for managing data, communications, and information flow. • Design and implement digital strategies to support business growth. • Ensure digital strategy systems and procedures lead to outcomes aligned with business goals. • Designing and customizing technological systems and platforms to improve customer experience. • Select and implement suitable technology to streamline all internal operations and help optimize their strategic advantage. • Analyze internal service delivery processes and makes changes to comply with best practices. • Set objectives and digital implementation strategy for IT department. • Support the group in delivering the mobility solution in the logistics teams. The successful candidate will have • A relevant tertiary qualification • At least 5 years relevant experience in a similar role.

Our client is seeking self-motivated & high energetic individuals who has the gift of the gab, with a great passion for sales and enjoy being on road and out the office. Able to offer & sell services to potential clients/customers. Ideally the person should attain experience within courier industry however someone with a great sales history record and reputable employment history will be considered. KEY REQUIREMENTS: • Matric • Experienced in Sales & New Business Sales (Must have) sales history record • Courier Sales Experience (advantageous) • Computer Literacy: Google, Word, Excel and CRM System • Methodical, articulate and systematic • Excellent & professional Communication Skills {Written and Oral} • Strong Administrative Skills • Valid Driver’s license and roadworthy vehicle (vehicle allowance supplied) • Prepared to purchase company Sales Uniform and wear it at all times • Attain a smart phone & prepared to use for maintenance of clients and generation of new business (cell allowance provided) • Strong Customer Service orientation • No criminal record Responsibility: GENERATION OF NEW BUSINESS • Identify and Target prospects to secure new business appointments, this is done through cold calling (physical door to door calling or telephonic calling) • Gaining a clear understanding of customers' businesses and requirements by listening to customer requirements and presenting solutions appropriately • Negotiating the terms of an agreement and “closing the deal”. • Challenging objections with a view to getting the customer to buy the service. • Creating detailed proposal documents, often as part of a Tender, RFQ, RFP’s and formal bidding process which is largely dictated by the prospective customer. • Gaining a clear understanding of customers' businesses and requirements. • Making accurate, rapid cost calculations and providing customers with quotations. RETENTION OF EXISTING CLIENTS • Maintaining and developing relationships with existing customers in person and via telephone calls and emails. • Negotiating with clients on price, costs, delivery, specials and promotions • Responding to incoming email and phone enquiries. • Gaining a clear understanding of customers' businesses and requirements. • Making accurate, rapid cost calculations and providing customers with quotations. • Preparing and presenting business proposals to corporate companies and other courier users. • Negotiate client rate increases, during the year and generally for 1 March. • Provision of monthly client business report (as requested), SLA’s to Top customers and related reports. • To call existing customers regularly to establish their happiness / contentment with our services. • Build lasting business relationships with customers. • Assessing the customer’s courier needs with every visit and ensuring that the customer uses company holistically. • Analyze new customer spend vs. the rates and credit limit requested. GENERAL • Staff must be prepared to wear company uniforms. These will be purchased and paid for by yourself through Image Makers. • Gathering market and customer information and also doing Opposition intelligence research. • Representing company at trade exhibitions and events. • Advising clients on forthcoming product developments and discussing special promotions. • Reviewing your own sales performance, aiming to meet or exceed targets. • Feeding future sales trends back to company • Attending sales & team meetings and sharing best practice with colleagues. • Maintaining and growing existing customer’s in accordance with targets as set by management. • Attain and exceed monthly quarterly and annual new business sales targets. • Daily data capture of your activities into Sale Boat, the nominated CRM system as used exclusively by company Sales Staff. • To use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles as part of daily activities. • To demonstrate a flexible attitude if requested to assist in other areas of the business as and when required. • To communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business, and sustainable relationships. • Follow up on all the paperwork, credit applications, stationary, credit requests and client queries etc. • Check rates in PP (Parcel Perfect) are 100% correct after account starts with company / increases are given. • You will at times be expected to attend events / work outside of normal working hours. • Knowledge of Eastern Cape Routes Salary: RBasic Salary (company benefits) Consultant Name: Diana Dart

Job Description LOOKING FOR THE RIGHT ATTITUDE AND APTITUDE Description: Corporate Sales of Business Solutions/ Copiers, Faxes, Printers, IT Software and hardware Monday- Friday 08:00-17:00 Sales Representative Job Purpose: Serves customers by selling products; meeting customer needs. Sales Representative Job Duties: Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Adjusts content of sales presentations by studying the type of sales outlet or trade factor. Submits orders by referring to price lists and product literature. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. * Skills/Qualifications: Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales. Mandatory- you must have external business to business sales experience. You need your own car, and license R12 000- R20 000 CTC + Commission