Customer relationship manager

South Africa Salary: Market Related Job Type: Permanent Sectors: Engineering Consulting Reference: NWI001683/Nikki Apply before Mar 22 2024 | 30 Days left Apply External Application

To the hiring manager: I am a lady seeking new opportunities, preferably in a customer orientated environment. I am currently working as a Retail Assistant in one of the biggest hardware retailer. I am seeking an opportunity to grow. A sales environment where I'd get to be trained and grow would be ideal. My skills: Computer Literate Customer Focused Hard working and Helpful My CV is available upon request. Regards

Sushi restaurant in Walmer is looking for experienced restaurant manager Managing waiter and customer relationship. -Have reliable transport -Reliable and hard working -Experienced,punctual and efficient. -Good people skills Please send your C.v. to sushiportelizabeth@gmail.com Please provide a short motivation on why you suit the job (Experience etc) Salary is negotiable, looking for long term individuals.

Job Position: Key Accounts Manager Ref: 3733 Location: Port Elizabeth Salary: R30 000 per month CTC negotiable commensurate with experience and qualification Hours: Monday to Friday 8 am to 5 pm + standby available on mobile device Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: Our valued client is seeking a Retail Representative to look after their current client base. • To start immediately • Prepared to travel (License Code B required) • Able to work under pressure and able to address multiple situations and multi-task, while offering the highest level of service • Self-motivated and driven • Good communication and presentation skills • Results driven, positive and professional disposition • Minimum of matric and any tertiary qualification would be highly advantageous • Experience with strategizing with retailers on improving sales on all fronts and checking on site maintenance Key Performance Areas: • Maintain a relationship with each site and ensure that the operator is adhering to his agreements • Conduct asset audits and all cards for EC retailers, report discrepancies to Legal Department • Report movement of assets/equipment • Collect the asset audits and call cards, compiling data into calculator spreadsheet, reporting discrepancies to Legal Department • Maintain sales volumes • Travel to sites • Maintain good customer relationships • Monthly sales volume reports • Presentation and report on data, focusing on the Retailers not stocking specific product range • Participate in the launch of new product range Responsibility: Job Position: Key Accounts Manager Ref: 3733 Location: Port Elizabeth Salary: R30 000 per month CTC negotiable commensurate with experience and qualification Hours: Monday to Friday 8 am to 5 pm + standby available on mobile device Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: Our valued client is seeking a Retail Representative to look after their current client base. • To start immediately • Prepared to travel (License Code B required) • Able to work under pressure and able to address multiple situations and multi-task, while offering the highest level of service • Self-motivated and driven • Good communication and presentation skills • Results driven, positive and professional disposition • Minimum of matric and any tertiary qualification would be highly advantageous • Experience with strategizing with retailers on improving sales on all fronts and checking on site maintenance Key Performance Areas: • Maintain a relationship with each site and ensure that the operator is adhering to his agreements • Conduct asset audits and all cards for EC retailers, report discrepancies to Legal Department • Report movement of assets/equipment • Collect the asset audits and call cards, compiling data into calculator spreadsheet, reporting discrepancies to Legal Department • Maintain sales volumes • Travel to sites • Maintain good customer relationships • Monthly sales volume reports • Presentation and report on data, focusing on the Retailers not stocking specific product range • Participate in the launch of new product range Job Reference #: Key Accounts Manager

A successful company based in Cape Winelands is seeking to employ a Operations Manager to join their team. Responsibilities: Customer relations: Build and maintain strong client relationship with the client Regular communication with the client Understand and manage the needs of the client Implement cleaning plan to the client’s satisfaction Deliver a prompt and superior service to all clients – always going the extra mile Complaints management; Manage and report complaints, according to the non-conformance process. Follow up and provide client with timeous feedback regarding complaints. Sales; Farm existing clients for cross sales opportunities and additional business. E.g. High cleaning, carpet cleaning etc. (Typical “once-off” cleaning opportunities) Identify new business opportunities or clients and provide leads to Head Office Human Resources; Provide strong leadership to all cleaners at sites. Implement the Industrial Relations policy where needed. Provide cleaning staff with on-the-job training. Ensure all sites are staffed efficiently Manage Absenteeism Do interviews with candidates Effective communication with staff Ensure time sheets/ attendance sheets are completed correctly Complete weekly Supervisor Report Adherence to company policy and procedures Safety, Health, Environment and Quality (SHEQ) A strong focus on employee safety, service- and process quality and environmental responsibility. Ensure that cleaners adhere to all Safety procedures. Ensure that all operations are in accordance with the Occupational Health and Safety Act, 1993. Maintain and check that all equipment is in good working condition and safely stored Ensure that waste management systems are implemented and maintained at all sites according to waste streams and customer requirements Ensure that all recyclable waste is recycled Ensure that waste disposal cost is minimized Ensure SHEQ site file is implemented and maintained Brand and image; Adherence to the Uniform- and Dress code policy. Maintain and manage a professional Brand image Profitability; Control direct expenses. Manage stock, e.g. complete requisitions for orders, know what stock is available; plan in advance to replace stock. Reduce cost, lead time, waste and accidents Regulate staff costs. Equipment; Controlling use of equipment (i.e. only authorized / trained people) Maintaining condition of...

Award-winning fine dining restaurant is looking for a Junior Restaurant Manager to assist the Restaurant Manager on a day-to-day basis with all the responsibilities in the restaurant and to ensure all daily activities run smoothly and efficiently. APPOINTMENT REQUIREMENTS · Must be a SA Citizen · Grade 12 · Completed tertiary hospitality qualification will be highly advantageous · Min 1- 2 years previous restaurant supervision experience · Team management abilities · Availability to work within opening hours (e.g. evenings, public holidays, weekends) · Excellent interpersonal- & communication skills · Strong customer service orientation · Ability to maintain a professional working relationship with all departments · Comfortable in dealing with very distinguished clientele · Impeccably groomed · Flexibility and Accountability KPA’S · Communicating relevant information to team, Restaurant Manager and guests · Coordinate communication between FOH and BOH staff · Planning rosters · Managing stock flow · Engaging with the guests in the Restaurant by being present, keeping an eye on service and constant interaction with guests and responding to their needs · See to it that guests are seated comfortably and there is a waiter present to take their order · Ensure the restaurant is clean before they open for business · Training and quality control of the Restaurant staff · Ordering of staff uniforms · Overseeing restaurant staff performance · Meeting with suppliers · Processing emails · Managing stock and staff rotations/shift schedules · Daily cash-ups and notifying any other departments/suppliers of relevant information · Monitor compliance with safety and hygiene regulations · General administrative duties, including record keeping, staff management & training Competitive market-related salary on offer – including benefits To apply, please email CV’s to leniseb@kubekanye.com, stating your current gross ctc monthly salary + notice period

My client, a five-star establishment based in Stellenbosch is seeking to employ a friendly. Front-line Assistant Front Office Manager who is willing to work shift work (including weekends). with previous experience in a similar environment. The ideal candidate will also have experience in operating OPERA Responsibilities: To stand in for the Front Office Manager in her absence To ensure that all Receptionists are following standard operating procedures in order to work effectively as a team providing the best possible service to our guests To guide and lead Receptionist to work in accordance with standard operating procedures To take leadership in the training and orientation of new Receptionists that joins the team or those Receptionists requiring training. (Inc conjunction with Front Office Manager) To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience Check-in and check-out of arrival guests/groups To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service To deal with guest requests to ensure a comfortable and pleasant stay To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible To be responsible for accurate and efficient accounts and guest billing processes To assist in keeping the Hotel Reception area clean and tidy at all times To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area To administer all routes of reservations to ensure that room bookings are made and recorded accurately To ensure that all reservations and cancellations are processed efficiently To keep up to date with room prices and special offers to provide accurate information to guests To assist with concierge related duties such as arranging transfers, excursions etc. for guests To report any maintenance, breakage or cleanliness problems to the relevant Manager To administer the general petty cash system and float in an accurate manner To undertake all training as required (e.g., first aid, health and safety, customer service) To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire To undertake any other ad-hoc duties relevant to the post, as and when required Requirements: Previous Shift Leader / Assistant Front Office Manager experience Previous customer service experience Previous experience in hospitality Experience in OPERA Previous experience in Health & Safety, First Aid etc A friendly and welcoming approach High standards of dress and presentation Ability to remain calm during difficult situations or in a very busy environment The ability to work unsupervised Excellent interpersonal skills, including a pleasant... Job Reference #: SW002351/JM

A fast growing company based in Ceres is looking for a Project Manager to join the team. The ideal person will run all our projects from start to finish. The position will report to the Director. The following duties and responsibilities will be required: Assist with design and quotation process Manage the ordering process of stock (local & foreign) Develop and maintain relationship with suppliers Responsible for imports and the logistical control Stock control and forecasting Local logistics and installation team planning Managing all sites and site managers to completion Budgeting, costing and P&L of all projects On Site inspections and Customer Interaction / Feedback Reporting to Management Team Knowledge and skills required:

Restaurant Manager / East London - Our Client an Upmarket Restaurant in East London is looking for a Professional, Enthusiastic and hard-working Restaurant Manager to join their team.  Must have a passion for Customer Service.  Pevious experience in the Hospitality Industry or as a Restaurant Manager is advantageous.  MUST be willing to work different shifts and have own reliable transport The ideal candidate must have Grade 12 or equivalent NQF level 4 qualification and must understand all aspects of restaurant management including but not limited to; Enforcing company policies and standard operating procedures Keeping track of inventory and order supplies as needed Ensuring that restaurant service and quality standards are constantly met and maintained Coaching and Mentoring Engaging customers in positive dialogue Resolving any customer complaints Strong communication - written & verbal Strong Customer relations Microsoft Office  Salary - Negotiable (depending on experience) + overtime Application Process: E-mail CV, recent head & shoulders photo and qualifications to Solutions@workafrica.co.za, use "Restaurant Manager" as the Job reference. If you don't hear from us within 2 weeks, kindly consider your application unsuccessful     Additional Info: 1 to 2 years Salary: RR10000 to R15000 Job Reference #: 1779209337 Consultant Name: Claire O'Reilly

Region: Free State Department: Operations Type: Full Time Overall Job Purpose: You will manage the overall store standards, staff performance and resolve customer queries. You will report directly to the Area Manager. Job Specification We need a self-motivated individual to fill this vacancy as a Store Manager at our Welkom 3 Store. In partnering with us, this position offers great growth potential. Minimum Requirements Grade 12 or equivalent qualification Two years retail management experience, essential A team player, with good communication skills Attention to detail Good customer service skills Must be energetic and able to cope with the long hours Able to work under pressure Ability to manage a retail store across boundaries Computer literate Knowledgeable in I.R Job Description Handle daily responsibilities that come with managing a store Ensure that the store policies are upheld Making sure that effective and efficient customer service is carried out Oversee store layout Liable for the store admin Dealing with customer queries Implementing strategies to increase sales Maintaining store standards Managing staff performance Interested persons should email a detailed to (Email Address Removed). Please specify the position and store that you are applying for in the "Subject' line. for all entries will be at end of business on. Correspondence will only be entered into with candidates who reach the short list. Should we not contact you within two weeks from the, please consider your application as unsuccessful. *Desired Skills: * * Retail Management

Perishable Foods Manager - Retail SUMMARY: Manage the receiving, storage, staging, and distribution of all Perishable Foods (includes produce, dairy, and frozen food product). Ensures compliance with health department standards and other regulations for all perishable foods. Responsible for full-cycle inventory management of produce and partners with the Inventory Manager for inventory of dairy and frozen foods. Provide backup support for Dry Products Manager as needed. PRIMARY DUTIES: Oversee the accurate and timely receiving of all perishable food products Organize storage areas to maximize capacity, minimize product handling, and ensure product temperature requirements are met Maintain procedures and processes that ensure 100% product rotation according to date and quality driven parameters Monitor the order selection process for all produce and frozen foods, and ensure orders are picked on time, accurately and with quality product Control and track inventory scrap due to spoilage and unmet quality standards Maintain accurate physical inventory counts on perishable foods Manages employees including performance management, training and development, workflow planning, and interviewing/on-boarding. Full-cycle inventory management of produce (receiving, product storage, order selection and staging, and distribution). Responsible for daily inventory tracking, reviewing outgoing orders and invoices for partner agencies, and submitting verified orders to Agency Services for billing Partners with Procurement Manager to review inventory counts and monthly picking schedule to accurately forecast perishable needs Collaborates with Programs Department to ensure successful distribution of fresh foods Partners with Safety Manager to identify and remedy safety concerns and champions weekly safety meetings Develops and evaluates process flows and creates standard operating procedures (SOP's) Regularly reviews and actively forecasts labor needs in conjunction with operations management Establishes and maintains strong relationships. Participates in special projects and performs other duties as assigned EDUCATION & EXPERIENCE: Education and Certifications: Four year degree in related field strongly preferred or equivalent education and relevant experience required. Food Safety Experience: Experience in multi-temperature distribution environment and managing perishable food inventories. Customer service experience strongly preferred. Previous supervisory experience required. Understanding of Inventory principles; ability to work effectively with designated Computer software; ability to perform basic mathematics; ability to adapt to varied work requirements and be flexible. Skills/Competencies: Must have good customer skills and mathematical skills. Ability to work effectively and efficiently both independently and in a team environment. Kindly send your comprehensive CV with contactable references to jobseekerspe@gmail.com

Production Manager – Food Manufacturing (FMCG) We’re looking to appoint a hands-on and proactive Production Manager in a growing Food Manufacturing company based in Port Elizabeth. The ideal candidate will require to meet the following: Requirements: Applicable Tertiary Qualification in Production Management or / BTech (Engineering) or BSc Engineering or similar. Minimum of 7 years of similar management experience in the production of Food or Pharma or other quality regulated industry environment. Excellent management and leadership skills. Self-motivated and able to work independently. Strong critical thinking, problem-solving and analytical skills. Quality and compliance-focused. Ability to interact professionally with multiple departments to effectively meet customer requirements. Planning and Organisational Skills. Good understanding of Kaizen and lean manufacturing principles. Excellent verbal and written communication skills. Good interpersonal skills. Ability to coach and mentor subordinates. Ability to handle disciplinary matters. Report writing skills. Proficiency in MS Office applications and understanding of MRP’s. Ability to handle multiple tasks. Willingness to work long hours as required. Ability to manage a variety of cross-functional team members Responsibilities: Daily production planning, monitoring and meeting customer targets. Oversee the production process at the plant. Maintain and build integrated working relationships with all departments. Managing production staff and relevant human resources matter to ensure operational effectiveness. Continue to build a collaborative and positive workplace for all. Other applicable tasks within the scope of the role. Ensure adherence to quality control standards, food safety requirements (FSSC). Stock management and efficient utilisation of resources. Manage department personal hygiene code of conduct. Ensure compliance with national standards and legislation. Oversee departmental administration and record keeping. Investigate and address complaints. Manage and evaluate machine resources to ensure productivity and minimum downtown. Ensure that products are produced on time, at the required company quality standards, cost effectively and meeting customer requirements. Analyse budgets and continuously control production costs. Identify training needs and ensure that proper training is provided for all production staff. Develop employees to meet the future requirements of the company. Promote continuous improvements within the production function. Please send CV to info@naxosbaking.co.za

BUTCHERY SHOP MANAGER Our client a leading player in the Meat Industry, is in urgent need of a BUTCHERY SHOP MANAGER, to effectively run their SPRINGBOK Butchery Store. Maximising profits and meeting customer demands. Must be avilable to start ASAP. RESPONSIBILITIES: Manage the entire Shop operations ordering and receiving Staff Management (at least 20 staff) Block Testing- Pricing, GP calculations etc Increasing GP Cash Ups / mgt. Managing Cash in transit activities Shop Displays Customer Relations- Managing customer complaints etc. Health and Safety etc. QUALIFICATIONS

Our client situated in Tzaneen, South Africa, has a vacancy for a suitably qualified and experienced Operations Manager: Nurseries Are you a hard-working leader with a passion for agriculture, plant propagation and business management? Are you a dynamic thinker with excellent negotiation skills and experience in nursery management? Do you have what it takes to exceed customer expectations, while driving a sustainable business and returning maximum profits for the company? If so, then you may be our next Nurseries Operations Manager! Reporting to the General Manager, the incumbent will be responsible for managing the WFE avocado nurseries in a sustainable manner that exceeds customer expectations and delivers maximum returns for the company. The incumbent must drive a process of continuous improvement, lead the nursery team in a process of successfully adopting superior propagation techniques, and establish a supply of quality plant material that will meet the demanding requirements of an ever-expanding operation. Qualifications and Expertise • 5 years' experience in nursery management • 3 years' business management experience • BSc Agric (or similar), or a Degree in Business Management • Nursery management and clonal tree production techniques • Fully computer literate (MS Office - Word and Excel, Microsoft AX) Knowledge • Thorough knowledge of business management • A solid understanding of plant propagation Skills • Lead a team through a process of change and continuous improvement while optimising the production capacities of the nurseries • Excellent business English skills (written and spoken) • An ability to communicate detail, while giving clear work instructions • Excellent negotiation skills Attitude/Behaviour • Hard working with the ability to thrive under pressure • Determined to make a success of challenging situations • Meticulous attention to detail • Have an inherent energy directed towards leading and being a part of a team • Accountability The Company offers a Total Guaranteed Remuneration Package which comprises provident fund, insured benefits, medical aid and an option to structure an annual bonus. Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again. Job Reference #: 201687

Our client situated in Tzaneen, South Africa, has a vacancy for a suitably qualified and experienced Operations Manager: Nurseries Are you a hard-working leader with a passion for agriculture, plant propagation and business management? Are you a dynamic thinker with excellent negotiation skills and experience in nursery management? Do you have what it takes to exceed customer expectations, while driving a sustainable business and returning maximum profits for the company? If so, then you may be our next Nurseries Operations Manager! Reporting to the General Manager, the incumbent will be responsible for managing the WFE avocado nurseries in a sustainable manner that exceeds customer expectations and delivers maximum returns for the company. The incumbent must drive a process of continuous improvement, lead the nursery team in a process of successfully adopting superior propagation techniques, and establish a supply of quality plant material that will meet the demanding requirements of an ever-expanding operation. Qualifications and Expertise • 5 years' experience in nursery management • 3 years' business management experience • BSc Agric (or similar), or a Degree in Business Management • Nursery management and clonal tree production techniques • Fully computer literate (MS Office - Word and Excel, Microsoft AX) Knowledge • Thorough knowledge of business management • A solid understanding of plant propagation Skills • Lead a team through a process of change and continuous improvement while optimising the production capacities of the nurseries • Excellent business English skills (written and spoken) • An ability to communicate detail, while giving clear work instructions • Excellent negotiation skills Attitude/Behaviour • Hard working with the ability to thrive under pressure • Determined to make a success of challenging situations • Meticulous attention to detail • Have an inherent energy directed towards leading and being a part of a team • Accountability The Company offers a Total Guaranteed Remuneration Package which comprises provident fund, insured benefits, medical aid and an option to structure an annual bonus. Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201687 subject heading or email body. Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again. Should you require any additional information give us a call on 021 012 5566.