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Customer officer


Top sales list customer officer

South Africa
Responsibilities : Prepare & maintain customer service summary reports Co-ordinate the handling of product installation & maintenance for customers Resolve product or service problems by clarifying the customer's complaint and explaining the best solution to solve the problem. Initiate required action for response to customer service requests for order changes, maintenance of order/customer information files and communicate changes to the appropriate personnel/departments Qualifications and Requirements : Minimum of Diploma in a relevant field Minimum of 1 year experience. Good communication skills Attention to details.
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Upington (Northern Cape)
Telkom - Tech Officer: Network Field Operations Telkom - Tech Officer: Network Field Operations: Job Summary Telkom is looking for a Tech Officer: Network Field Operations Duties and Responsibilities -Functional Knowledge ADSL; •Broadband Technologies; EMGW; •Equipment; Installation/ Maintenance Procedures; •Legislative Technical Environment Terminology; •Network Infrastructure; •Policies and Procedures; •Products; Safety Regulation and Standards; •Telkom Mobile Test Equipment; WCDMA; Wi-max; •Wireless Technology; •CLICK compliance, MiMix Vehicle Compliance Functional Skills Communicating; •Computer Literacy; •Hand/ Eye/ Ear Coordination; Marketing Techniques; •Planning; Problem Solving Attitudes/ Leadership Competencies Accountability; •Accurate; Confident; Continuous Performance Improvement; Conscientious; Customer orientated; Diligence; Honesty; Initiative; Proactive; Respect; Responsible; Tactful; Teamwork; Trustworthy Qualifications and Experience -Qualifications -Grade 10 (Int) (NQF level 3)/ •Grade 12 (Ext) and relevant modular training (NQF level 4) -Experience •12 Months relevant experience in the Network Field Operations How to Apply Click on the link below to apply View more information
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Stellenbosch (Western Cape)
My client has vacancy for a Chief Information Officer to develop and execute the technology innovation strategy of the organisation in order to ensure a sustained competitive advantage through the effective use of technology, process efficiencies and innovation. The CIO must ensure that all the systems that are necessary to support the organisation and its operations and objectives are in place, and must oversee the technological infrastructure of the organisation to ensure optimal performance. This person must take on an active leadership role, leading and directing the technological effort of the organisation and act as a link between the technology department and the rest of the organisation. Duties will also include: Establish and deliver objectives and strategies for the Systems & IT department. Compile and execute the Systems & IT departmental budget. Select and implement suitable technology to streamline all internal operations and help optimise their strategic benefits. Design and customise technological systems and platforms to improve customer experience. Plan the implementation of new systems and provide guidance to IT professionals and other employees within the organisation. Approve purchases of technological equipment and software and establish partnerships with IT providers. Oversee the technological infrastructure (networks and computer systems) in the organisation to ensure optimal performance. Direct and organise IT-related projects. Drive changes or improvements in technology to discover ways the company can gain competitive advantage. Analyse the costs, value and risks of information technology to advise management and suggest actions. Guide the organisation towards the future technological landscape and implement efficiency optimisation measures resulting in cost saving initiatives in the long-term. Requirements Relevant degree in computer science, engineering or related field; a postgraduate degree will count in your favour. Minimum of 5 years proven experience as a CIO or similar executive management role. Excellent knowledge of IT systems, infrastructure and the overall technology landscape. Background in designing/developing IT systems and planning IT implementation. Solid understanding of data analysis, budgeting and business operations.
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East London (Eastern Cape)
TENANT LIAISON OFFICER / EAST LONDON - responsible for managing a portfolio of 840 Units. See application process for required documents to be sent with your application. Role Purpose: To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and management of service providers and maintenance of the building. Minimum Requirements: Grade 12 education Relevant qualification in built environment, i.e. building/property management 2 years building management, property management and/or tenant liaison experience 3 years administration experience Basic accounting knowledge and experience Computer literacy is essential. Key Performance Areas: Marketing – Engage in marketing activities Pre-take on assessment – new applicants/credit checks/interviews/affordability/vetting of applications Take on, handover and record keeping – processing of lease agreements, complete lease packs, explain conditions to new tenants, capturing of new tenant data, opening of record file, inspection of units, handover process to new tenant, discuss house rules with new tenants Accounts – Rental statements, Rental Payments, Cashbook, Journals, reconcile bank statements, Municipal Accounts, new water accounts, closing off and transferring ex tenants water accounts with the municipality where applicable. Health & Safety – perform internal health & safety inspection, issue work to contractors, follow safety regulations Debt Collection – manage rental collection process, implement credit control procedures, inspect all arrear rental units weekly, identify tenants in arrears, attorney liaison for collection Tenant relationships – Establish tenant focus group, communicate and support, deal with complaints, monitor and report any illegal businesses operating on premises, Manage tenant relationships Management of Service Providers – Management of all Maintenance, Cleaning, Refuse Collection, Security, Garden Services and any other services Welfare advice and support – Network and establish contacts with social workers and welfare agencies Reporting – Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues ROLE REQUIREMENTS GENERIC SKILLS: Communication (Advanced) Facilitation (Advanced) Conflict Management (Advanced) Customer Service Relationship Management (Advanced) Teamwork Additional Info: 3 to 5 years Salary: RNegotiable Job Reference #: 3768678550
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East London (Eastern Cape)
TENANT LIAISON OFFICER / EAST LONDON - responsible for managing a portfolio of 840 Units. This is an urgent 6 month fixed term contract with the possibility of becoming permanent.  See application process for required documents to be sent with your application. Role Purpose: To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and management of service providers and maintenance of the building. Minimum Requirements: Grade 12 education Relevant qualification in built environment, i.e. building/property management 2 years building management, property management and/or tenant liaison experience 3 years administration experience Basic accounting knowledge and experience Computer literacy is essential. Key Performance Areas: Marketing – Engage in marketing activities Pre-take on assessment – new applicants/credit checks/interviews/affordability/vetting of applications Take on, handover and record keeping – processing of lease agreements, complete lease packs, explain conditions to new tenants, capturing of new tenant data, opening of record file, inspection of units, handover process to new tenant, discuss house rules with new tenants Accounts – Rental statements, Rental Payments, Cashbook, Journals, reconcile bank statements, Municipal Accounts, new water accounts, closing off and transferring ex tenants water accounts with the municipality where applicable. Health & Safety – perform internal health & safety inspection, issue work to contractors, follow safety regulations Debt Collection – manage rental collection process, implement credit control procedures, inspect all arrear rental units weekly, identify tenants in arrears, attorney liaison for collection Tenant relationships – Establish tenant focus group, communicate and support, deal with complaints, monitor and report any illegal businesses operating on premises, Manage tenant relationships Management of Service Providers – Management of all Maintenance, Cleaning, Refuse Collection, Security, Garden Services and any other services Welfare advice and support – Network and establish contacts with social workers and welfare agencies Reporting – Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues ROLE REQUIREMENTS GENERIC SKILLS: Communication (Advanced) Facilitation (Advanced) Conflict Management (Advanced) Customer Service Additional Info: 3 to 5 years Salary: RNegotiable Job Reference #: 3768678550
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East London (Eastern Cape)
TENANT LIAISON OFFICER / EAST LONDON - responsible for managing a portfolio of 840 Units.  Role Purpose: To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and management of service providers and maintenance of the building. Minimum Requirements: Grade 12 education Relevant qualification in built environment, i.e. building/property management 2 years building management, property management and/or tenant liaison experience 3 years administration experience Basic accounting knowledge and experience Computer literacy is essential. Key Performance Areas: Marketing – Engage in marketing activities Pre-take on assessment – new applicants/credit checks/interviews/affordability/vetting of applications Take on, handover and record keeping – processing of lease agreements, complete lease packs, explain conditions to new tenants, capturing of new tenant data, opening of record file, inspection of units, handover process to new tenant, discuss house rules with new tenants Accounts – Rental statements, Rental Payments, Cashbook, Journals, reconcile bank statements, Municipal Accounts, new water accounts, closing off and transferring ex tenants water accounts with the municipality where applicable. Health & Safety – perform internal health & safety inspection, issue work to contractors, follow safety regulations Debt Collection – manage rental collection process, implement credit control procedures, inspect all arrear rental units weekly, identify tenants in arrears, attorney liaison for collection Tenant relationships – Establish tenant focus group, communicate and support, deal with complaints, monitor and report any illegal businesses operating on premises, Manage tenant relationships Management of Service Providers – Management of all Maintenance, Cleaning, Refuse Collection, Security, Garden Services and any other services Welfare advice and support – Network and establish contacts with social workers and welfare agencies Reporting – Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues ROLE REQUIREMENTS GENERIC SKILLS: Communication (Advanced) Facilitation (Advanced) Conflict Management (Advanced) Customer Service Relationship Management (Advanced) Teamwork TECHNICAL KNOWLEDGE AND SKILLS Eviction Management (Basic)... Additional Info: 3 to 5 years Salary: RNegotiable Job Reference #: 3768678550 Consultant Name: Claire O'Reilly
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East London (Eastern Cape)
PLANNER /INSTALLATION LIAISON OFFICER Based in: East London Position Type: Permanent The Planner/ILO will be responsible for the supervision and coordination of resources, contactors, subcontractors, and internal teams to ensure the completion of installation in accordance with best practices, set quality standards, specifications, and customer expectation. Requirements: · Matric Certificate. · Relevant Diploma NQF 5. · Health and Safety Certification will be an advantage. · Quality Management training will be an advantage. · Computer Literate. · Valid Driver’s License. · Own Reliable Vehicle essential – Will need to Travel to Mthatha when needed. Experience and knowledge required. · Tele communications Civil work experience, preferably with FOA Civils certificate. · Experience in Visio or other planning / drawing platform · Knowledge of understanding of the telecommunications industry /landscape. · Proven track record of a minimum of three years management of contractors performing telecommunication fibre installations. · Able to work under pressure and meet deadlines. Duties and Responsibilities · Conduct Site Surveys and Compile Survey Plans and Quotes timeously. · Will Be responsible for Projects from Planning, costing, implementation, quality control, sign off, As Builds and Uploading Documents. · Manage quality issues with service providers (Contractors, Sub-contractors, and internal Build teams). · Conduct Daily Routine Quality and H&S · Manage multiple service providers to deliver as per project plan, specifications, budget and ensure that the providers operate within the H&S regulation. · Schedule and perform pre-quality checks and milestones acceptances with service providers. · Perform and approve quality assessments on all installation. Manage quality issues and issue site instructions on non-conformances as and when needed. · Maintain product knowledge. · Ensure projects are delivered as per the scope of work specifications and project delivery timelines. · Provide daily updates and reports on projects progress to the · Draft, amend, manage, and approve ‘’as build documents’’ when needed. · Arrange, conduct, record and provide feedback to management on all meetings (internal and external) Please email your CV to recruitment@fibreup.com Should you not receive a response in two weeks from submitting your application please assume unsuccessful.
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Secunda (Mpumalanga)
 Enviromental Officer - SecundaQualifications• National Diploma or BTech in Environmental Science or Environmental management• Knowledge and understanding of SA Environmental legislation and regulations is essential• Knowledge and understanding of environmental impacts and aspects associated with construction projects• Minimum of 3-5 years working experience in environmental management in construction-related projects• Training in ISO14001:2015 will be an advantage• Computer literacy skills e.g., Word, Excel, Outlook, and Power Point.• Driver’s licence and own transportExperience• Develop, implement, and maintain environmental-related processes and associated plans, procedures and standards.• Translate client’s specifications into project-specific procedures.• Conduct and document environmental aspects and impacts assessments.• Participate in the establishment and implementation of the Environmental Management System.• Monitor compliance to environmental requirements; conditions of the Environmental authorisation and recommendations of the Environmental management programme (EMPr).• Compile environmental monitoring reports and maintain relevant registers.• Coordinate contractor environmental-related activities.Required Outputs and Responsibilities• Conduct site inspections (waste management, storm water systems, Hazardous materials management, etc.) to ensure that environmental impacts are kept to a minimum• Participate in the review of method statements• Facilitate environmental awareness and induction to convey contents of the EMPR to the project team and contractors• Conduct environmental audits on contractors• Collate data required for the monthly environmental compliance report as prescribed in the environmental authorization• Investigate and report complaints of hazardous working conditions to the project or line manager and/or other appropriate senior management.• Conduct project and facility environmental inspections.• Attend Occupational Health, Safety and Environmental Committee meetings.• Coordinate registration and removal of hazardous waste.• Liaise with Department of Labour inspectors.• Arrange for Occupational Health and Safety testing and/or evaluations of the workplace by external agencies/consultants as may be necessary.• Act as liaison with all related governmental bodies and regulating agencies.• Develop, review, and update appropriate sections of the projects/company Emergency Procedures and Plans.• Compile environmental statistics / month reports / review reports.• Record and investigate environmental incidents and public complaints• Maintain public complaints register• Maintain a non-conformance register• Assume other duties that may be assigned. Personal Attributes• Strong customer orientation - good judgment; emotional resilience.• Knowledge of applicable environment codes, standards, and legislation.• Must be able to develop and/or respond to environmental requirement fit for purpose solutions to clients and other stakeh
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Secunda (Mpumalanga)
Enviromental Officer - SecundaQualifications• National Diploma or BTech in Environmental Science or Environmental management• Knowledge and understanding of SA Environmental legislation and regulations is essential• Knowledge and understanding of environmental impacts and aspects associated with construction projects• Minimum of 3-5 years working experience in environmental management in construction-related projects• Training in ISO14001:2015 will be an advantage• Computer literacy skills e.g., Word, Excel, Outlook, and Power Point.• Driver’s licence and own transportExperience• Develop, implement, and maintain environmental-related processes and associated plans, procedures and standards.• Translate client’s specifications into project-specific procedures.• Conduct and document environmental aspects and impacts assessments.• Participate in the establishment and implementation of the Environmental Management System.• Monitor compliance to environmental requirements; conditions of the Environmental authorisation and recommendations of the Environmental management programme (EMPr).• Compile environmental monitoring reports and maintain relevant registers.• Coordinate contractor environmental-related activities.Required Outputs and Responsibilities• Conduct site inspections (waste management, storm water systems, Hazardous materials management, etc.) to ensure that environmental impacts are kept to a minimum• Participate in the review of method statements• Facilitate environmental awareness and induction to convey contents of the EMPR to the project team and contractors• Conduct environmental audits on contractors• Collate data required for the monthly environmental compliance report as prescribed in the environmental authorization• Investigate and report complaints of hazardous working conditions to the project or line manager and/or other appropriate senior management.• Conduct project and facility environmental inspections.• Attend Occupational Health, Safety and Environmental Committee meetings.• Coordinate registration and removal of hazardous waste.• Liaise with Department of Labour inspectors.• Arrange for Occupational Health and Safety testing and/or evaluations of the workplace by external agencies/consultants as may be necessary.• Act as liaison with all related governmental bodies and regulating agencies.• Develop, review, and update appropriate sections of the projects/company Emergency Procedures and Plans.• Compile environmental statistics / month reports / review reports.• Record and investigate environmental incidents and public complaints• Maintain public complaints register• Maintain a non-conformance register• Assume other duties that may be assigned. Personal Attributes• Strong customer orientation - good judgment; emotional resilience.• Knowledge of applicable environment codes, standards, and legislation.• Must be able to develop and/or respond to environmental requirement fit for purpose solutions to clients and other stakeho
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Cape Town (Western Cape)
Vacancies are for: Gauteng, Eastern Cape, Western Cape & KZN The ILO will be responsible for project management, the supervision and coordination of resources, contractors, subcontractors and internal installation teams to ensure the completion of an installation in accordance to best practices, set quality standards, specifications and customer expectation. Please apply only if you have relevant experience. If you have not received feedback in 14 days, please consider your application unsuccessful.
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Worcester (Western Cape)
A trusted manufacturer, supplier and installer of various garage and other doors, is currently recruiting for a Field Service Co-ordinator. Responsibility: The job incumbent will be responsible for ensuring effective and efficient management of all operational aspects of field service including some job sales, scheduling, staffing assignments, procurement, and support to ensure customer satisfaction with all on-site work. RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: - Attending meetings and collaborative forums with internal departments - Communicate effectively with customers, management, employees and installation, service, and repair field teams - Installation, service, and repair job planning and operations - Manage daily scheduling and rotation of installation, service, and repair field teams - Identifying priority jobs and scheduling field teams accordingly - Installation, service, and repair job resource management - Works with field service teams to ensure all aspects of job are complete - Works with Procurement Officer for scheduling of resources required at job sites - Ensure proper safety and ergonomics standards and guidelines are met - Ensures accurate records and written reporting procedures are performed and maintained - Tracks and documents orders to ensure proper billing at project completion - Tracks and maintains records of warranty work - Manage multiple projects - Support Sales team - Ensuring Customer satisfaction - Identifying process improvements and other opportunities - Maintaining good customer relations CORE SKILLS: - Outstanding written and spoken communication skills - Excellent interpersonal skills - You are customer-centric; adept at building and maintaining customer relationships TO APPLY: If your background matches the requirements and you would like to apply or receive more information, please: • Click on the "Apply" button or • Apply online at www.casupport.co.za/vacancies or • Forward a comprehensive CV to admin@casupport.co.za with “FIELD SERVICE CO-ORDINATOR" in the subject line. We thank all candidates for their interest and advise that only those under consideration will be contacted. Job Reference #: CPT000753 Consultant Name: Ilana AuretPieters
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Port Alfred (Eastern Cape)
HIRING NOW SECURITY TECHNICIAN Education, experience and competencies required: ➢ Grade 10 or equivalent. ➢ Proof of current PSIRA registration with a Grade E security officer training certificate from an accredited training provider. ➢ Applicant must be in possession of a Code EB drivers’ license with proven driving experience and be prepared to travel. ➢ Ability to work independently. ➢ Applicant must be prepared to work as per operational requirements. ➢ At least 2 years’ experience in installation, maintenance and repairs of electronic security systems- CCTV cameras, Gate Automation, EAS, Access control, Intercom systems and electric fencing. ➢ Applicant must be computer literate. ➢ Furthermore, the successful applicant will possess the following personality attributes: o Presentable with above average attention to detail. o Excellent planning and organizational skills in order to service client needs promptly – complete work fully first time around. o Team builder. o Have the ability to work under pressure (good stress management skills). o Customer service focused. o Flexibility. SALARY NEGOTIABLE. HOW TO APPLY Email your CV and contact details to: shannen@empacthr.com Closing date for applications is the 24th of June 2020. If you are not contacted within the week following the closure of applications, consider your application unsuccessful.
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