Customer experience management bernd

Innovative manufacturing company based in the beautiful town of Stellenbosch is looking to employ a Customer Orders Clerk. Must be energetic, out of the box thinker, have strong multitasking, problem solving, time management and especially communication skills. KEY PERFORMANCE AREAS * Capture purchase orders on Syspro * Maintain portals for retailers and distributors * Check inventory to make sure requested product is available * Review orders for completeness and accuracy * Notify departments when supplies of specific items are low or when orders would deplete available supplies * Prepares invoices * Inform customers by mail / telephone of order information such as unit price, delivery date and anticipated delays. * Checks customer account for credit and outstanding payments * Recon POD’S on Excel and file * Receive and respond to customer complaints * Stock upliftment * Filing REQUIREMENTS * Minimum of 5 years’ experience in placing of orders in FMCG environment * Working knowledge of Syspro * Proven ability to effectively corresponding with customers telephonically and on email * Good understanding of processing POD’s * Excellent verbal and written communication * Customer service skills essential * Extremely organised and able to multi-task * Attention to detail, accurate order taking * Social skills vital for constant communication with customers SALARY R10 000 - R14 000 CTC (including a provident fund contribution) Please use the following reference number in the subject line of your email: CR377 when applying for this position. Please submit your CV in Word Format to info@cardosorecruitment.co.za. Kindly consider your application unsuccessful should you not receive feedback within 1 week.

We have an opportunity nationally for a Dutch speaking customer service advisor to work from home Our client is looking for customer centric individuals who can speak, read and write Dutch to service their clients worldwide Requirements: • An excellent command of Dutch verbal and written communication skills • Good typing, analytical and time management skills • Ability to work shifts • Strong work ethic and ability to adapt to an ever-evolving culture of the business • Clear credit and criminal records • South African citizenship is preferable • Experience in a contact centre or customer service environment is beneficial Salary: • Market related Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201826 subject heading or email body. Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again. Should you require any additional information give us a call on 021 012 5566. Job Reference #: 201826

We have an opportunity nationally for a Dutch speaking customer service advisor to work from home Our client is looking for customer centric individuals who can speak, read and write Dutch to service their clients worldwide Requirements: • An excellent command of Dutch verbal and written communication skills • Good typing, analytical and time management skills • Ability to work shifts • Strong work ethic and ability to adapt to an ever-evolving culture of the business • Clear credit and criminal records • South African citizenship is preferable • Experience in a contact centre or customer service environment is beneficial Salary: • Market related Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201829 subject heading or email body. Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again. Should you require any additional information give us a call on 021 012 5566. Job Reference #: 201829

We have an opportunity nationally for a Dutch speaking customer service advisor to work from home Our client is looking for customer centric individuals who can speak, read and write Dutch to service their clients worldwide Requirements: • An excellent command of Dutch verbal and written communication skills • Good typing, analytical and time management skills • Ability to work shifts • Strong work ethic and ability to adapt to an ever-evolving culture of the business • Clear credit and criminal records • South African citizenship is preferable • Experience in a contact centre or customer service environment is beneficial Salary: • Market related Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201827 subject heading or email body. Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again. Should you require any additional information give us a call on 021 012 5566. Job Reference #: 201827

We have an opportunity nationally for a Dutch speaking customer service advisor to work from home Our client is looking for customer centric individuals who can speak, read and write Dutch to service their clients worldwide Requirements: • An excellent command of Dutch verbal and written communication skills • Good typing, analytical and time management skills • Ability to work shifts • Strong work ethic and ability to adapt to an ever-evolving culture of the business • Clear credit and criminal records • South African citizenship is preferable • Experience in a contact centre or customer service environment is beneficial Salary: • Market related Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201912 subject heading or email body. Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again. Should you require any additional information give us a call on 021 012 5566. Job Reference #: 201912

Job Title: Takealot/Mr D Branch Manager DO NOT REPLY IF YOU HAVE NO PREVIOUS MANAGERIAL EXPRERIENCE Please reply via Whatsapp only - 0832090998 Core Functions: · Staff Management- Branch Staff and Independent Contractor management · Monitoring Food and Express Dashboards to ensure delivery timelines are met 100% (in line with SOPs) · Ensure notes are placed in the system at the correct time points and communication to Head Office is completed timeously, in line with the SOPs · Managing the Scanning and Packing of Incoming Express Parcels · Booking out of Express Parcels and ensuring delivery at the correct timepoints (Branch Dashboard Management) · Prioritizing and Replying to customer queries and escalations · Prioritizing and Replying to driver queries and assisting drivers to complete deliveries within the required timelines · Weekly Express Claims – review and response regarding each claim weekly. · Food Claims – reviewing and assigning penalties to the relevant parties. · Monitor aged parcels and ensure daily action Recruitment: · Communicating Independent Contractor forecast requirements weekly. · Ensure Independent Contractor recruitment is ongoing to meet daily and weekly requirements (especially month end and peak season requirements) · Ensure all Independent Contractor rostering meets 100% of the daily shift requirements · Identify, communicate and Mitigate staff and Independent Contractor resource challenges timeously · Ensure that the Recruitment Platform is updated regularly in terms of Independent Contractor Status. Ensure the Interviews are scheduled timeously Training: · Ensure all Independent Contractor training requirements are met timeously (in line with SOPs) · Ensure all onboarding training for new independent contractors is completed (in line with SOPs) · Training and Mentoring of New branch staff · Uploading of all training Materials and Control Sheets (in line with SOPs) Administration: · 100% Knowledge of and Compliance to all SOPs and keeping up to date with new/updated SOPs · Daily review of Head Office Google Drive to ensure that the latest reports and SOPs are reviewed and actioned. · Communicating Independent Contractor forecast requirements and SLA metrics weekly. · Monitor independent contractor Behaviour – downloading the relevant Compliance reports weekly - Addressing/correcting Non-compliance issues. · Identifying trends in terms of Non-compliance and instituting the necessary corrective and preventative actions. · Timely Reviewing and Replying to Emails from Head Office and Management · Ensure that inhouse stock is managed optimally · Track Independent Contractor deductions daily and report weekly

Company in Port Elizabeth, Eastern Cape seeking to fill role National Customer Care and Operations ManagerMinimum requirements:Matric, and 10 years experience with which at least 5 years in management role Must have worked in the FMCG sector with warehouse and distribution experienceAssist and manage the sales teamManage stock levels and critical to keep close eye on warehouse, production and procurementFull responsibility for warehouse up to sales and counter sales

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Job title: Operations Coordinator Company: Citrogold (Pty) Ltd Closing date: 30 September 2020 Job purpose: Citrogold is looking for a full time Operations Coordinator to assist with sales and reporting to the Operation Manager. The position will be located at the Citrogold offices in Stellenbosch. Qualifications and experience required: Post Matric qualification At least 5 years of work experience in general office administration and customer liaison Proven MS Office proficiency (Excel, Word, PowerPoint, SharePoint etc.) Proven Pastel accounting system proficiency Proven data processing experience (Access, Excel or another database platform) Experience in database management programs Experience co-ordinating with many service providers for order completion Experience in agricultural industry such as nursery, farming, packhouse or import/export Customer service qualification/course (advantageous but not essential) Competencies: Code 08 Drivers licence will be a prerequisite Fully bilingual in English and Afrikaans. Interpersonal skills / team work Ability to focus on detail Customer relationship management skills Good work coordination skills Good communication skills & friendly disposition Duties: Customer and service provider liaison for processing of orders Reconciliations Database management Implementation of licensing contracts Assisting with reporting requirements Electronic filing & general administration If you are a professionally presentable, proactive person with strong organisational skills, take pride and ownership in your contribution, have excellent attention to detail and want to be part of a dynamic organisation, please forward a comprehensive CV, a letter motivating your application and expected remuneration to cv@citrogold.co.za. Feel free to call our office for more information on 021 880 0650. Please note that only shortlisted candidates selected for interview will be contacted. If you haven’t heard from us within two weeks of submitting your cv, your application was unsuccessful. Citrogold reserves the right not to make an appointment.

To manage the Primary and Secondary Distribution within the mandate authorised by the Executive. Focus on the key performance metrics of People, Product, Cost, Quality and Compliance. Explore, develop, and implement innovative and entrepreneurial improvement in Distribution that differentiates company from its competitors and continually improves customer experience. Carry out any other reasonable instruction. Qualifications and experience: Must have 5 – 10 years logistics management experience Must have 5 years FMCG experience Proven track record of effective cost management Experience in a HACCP/ISO governed distribution environment preferential Must be proficient in MS Office Leading coaching and mentoring of employees Use company logistics management system to create relevant and attainable goals Keep team updated on the overall business results High quality recruitment Code 08 (B) driver’s license Responsibilities: Leading coaching and mentoring of employees Use company logistics management system to create relevant and attainable goals Keep team updated on the overall business results High quality recruitment Put plans in place for team development in line with the Care & Growth philosophy Accurate planning, forecasting, resource setting and adherence to budgets Cost Control Fixed and Variable management Strategic cost management Assets and capex plans are relevant and project a long-term focus in order to promote effective decision making. On – time Delivery Fleet Capacity and utilization Capacity Utilization Customer Services Cold Chain Management Delivery execution Management ERP systems Stock management Maintain Safe, Healthy, and risk-free environment Adhere to standards set in ISO and HACCP policy documents

A stimulating and rewarding career offering awaits the successful professional in their field as Digital Marketing/Lead Specialist within a company. MAIN PURPOSE OF THE POSITION:The ideal candidate should be self-motivated, customer focussed, highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and ultimately improve sales volumes across all brands.Process and systems management is key to the success of this role, while showing proficiency in market research and statistical analysis. A dynamic personality with a drive to support the sales teams to improve performance, control and maintenance of their virtual leads. HIGH-LEVEL KEY PERFORMANCE AREAS:-DIGITAL MARKETING: Content Strategy – The design and functionality of all company websites, also responsible for all website content and for creating and implementing the content strategy to ensure online objectives are met. SEO and SEM – responsible for ensuring that the websites are easily found by the target audience. Optimising website structure and content for search engines (SEO) and/or facilitating the use of paid online advertising (SEM) to drive relevant traffic to their website. E-Commerce – where appropriate, be responsible for converting website visits into online sales. Social Networking – responsible for managing the online presence and brand through all social networking tools such as Facebook, Twitter and Google. Planning digital marketing campaigns, including web, SEO/SEM, email, social media, and display advertising. Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) Identify trends and insights and optimize spend and performance based on the insights. Brainstorm new and creative growth strategies. Collaborate with internal teams to create landing pages and optimize user experience. Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points. Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate Ensure a consistent look and feel across all public marketing channels that adhere to our branding and style guidelines/kit; LEAD GENERATION: Manage, nurture, and convert inbound leads into sales opportunities. Generating and converting new customer leads in partnership with the sales teams. Customer analysis and interaction, relationship building and re-targeting prospects through campaign management to improve conversion ratios on the various platforms. Conduct a needs analysis and determine prospects pain points Assist with strategy, creation, and implementation of current/future marketing campaigns Perform analysis of marketing and sales data and report performance of all branches results. Identify opportunities to improve closing sales ratios for sales teams. Report ou... Job Reference #: CPT000567/MO

Please Apply via this link - https://altron.wd3.myworkdayjobs.com/Altron_Careers/job/Bytes-Managed-Solutions-Bloemfontein/Support-Technician_R-1181-1 MAIN JOB PURPOSE Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Customer Relationship Management Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame. First time fix rate and recall rate under the stipulated requirements. Maintain customer relationship. Internal Processes Be productive based on the calls allocated to them. Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). Maintain and manage sufficient boot stock. Complete administration within time frames as per policies. Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete. Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs). Human Capital Complete own training and development objectives as per agreed timelines in the personal development plan. Ensure that all policies and procedures are followed according to the company requirement. Job Requirements: Requirements Own vehicle and valid drivers’ license is essential Must reside in Free State Qualifications Matric or other equivalent qualification preferable S4 or N6 Electrical Engineering Certificate A + and N + Qualification Experience 2 years’ experience in maintaining equipment in an IT environment 2 -3 years Desktop/Retail/ATM experience 1- 2 years POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage Computer literate in relevant operating system Skills Mechanical skills Electronic skills Soldering skills Fault-finding techniques MS Office

Integrating Zoho Inventory with Woocommerce can greatly streamline your e-commerce operations. By syncing the catalog details between these two platforms, you can ensure accurate product information, inventory management, and seamless order fulfillment. The Zoho Inventory Woocommerce integration allows you to effortlessly connect your online store with your inventory management system. This means that any changes made to your product catalog in Zoho Inventory will automatically reflect on your Woocommerce store. With this integration, you can avoid the hassle of manually updating product details across multiple platforms. Whether it's adding new products, updating prices or stock levels, or even managing variations and attributes, everything is synchronized in real-time. By keeping your inventory data consistent and up-to-date across both Zoho Inventory and Woocommerce, you can provide a better shopping experience for your customers. They will have access to accurate product information, availability status, and pricing without any discrepancies. Furthermore, integrating these two platforms enables efficient order fulfillment. When a customer places an order on your Woocommerce store, the inventory levels are automatically adjusted in Zoho Inventory. This ensures that you never oversell or run out of stock. In conclusion, the Zoho Inventory Woocommerce integration empowers businesses to effectively manage their inventory while seamlessly running their online stores. By automating catalog synchronization between these platforms, you can save time and effort while delivering a superior customer experience. More Info- https://skuplugs.com/zoho-woocommerce-integration/

A trend focused canteen management company is looking to recruit canteen mangers. The Canteen Manager will be responsible for the profitable management and operation of a site canteen in accordance with the company’s policies and procedures. The successful incumbent will be able to readily associate and assimilate with and within the company brand and culture, show leadership skills and temperament that creates an environment of service and product excellence, and develop strong relationships within the company and with our client. If you have One year’s management/ supervisory experience One year’s food experience Can adapt to changing work environments Understand GPs and how to influence them Are computer savvy with Microsoft Office specifically Excel Have good references Are willing to learn and grow with the company Exceptional customer service management skill Please contact us by submitting a CV to the email address nickwag5@outlook.com or recruitment@eatfresh.co.za

IT Operations Manager Stellenbosch (hybrid) Our Client is a leader in the primary agri-business sector. The IT Operations Manager will create the IT roadmap and is responsible for identifying coordinating and delivering projects and IT Services by applying governance structures, best practice methodologies, reporting dashboards, vendor management and relevant project management applications to ensure that project objectives are met. This role is a key part of the IT management team and will help shape the organisations products and service offerings. A significant investment is required by the technical operations manager from a training and coaching point of view to ensure the team is upskilled and competent in the relevant support areas across the organisation Key responsibilities include: • Management, coordination and fulfilment of IT related projects, exercises, upgrades, and enhancements. • Assume strategic responsibility for managing data, communications, and information flow. • Design and implement digital strategies to support business growth. • Ensure digital strategy systems and procedures lead to outcomes aligned with business goals. • Designing and customizing technological systems and platforms to improve customer experience. • Select and implement suitable technology to streamline all internal operations and help optimize their strategic advantage. • Analyze internal service delivery processes and makes changes to comply with best practices. • Set objectives and digital implementation strategy for IT department. • Support the group in delivering the mobility solution in the logistics teams. The successful candidate will have • A relevant tertiary qualification • At least 5 years relevant experience in a similar role.