Customer care consultant

Customer Service Consultant required for busy retail store. Temp position available at R22.00 per hour. Candidate will be responsible for assisting walk in customers. Email CV: charker@mweb.co.za

We are currently seeking to employ a Sale/Customer Relations Consultant at our Port Elizabeth branch. Successful candidate will be responsible for: • Assisting walk in customers • Assisting customers over the phone • Liaising with customers during and after the sale • Invoicing • Liaising with warehouses for stock and deliveries • Stock take • Merchandising • Assist customers with complaints and queries • Assist the service department when needed • Liaising with suppliers and buyers regarding stock and special orders. Requirements: • Retail experience as salesperson in the furniture industry • Matric / Grade 12 certificate • Clear criminal record • South African citizen / Permanent South African Resident • Reside in/or near the area • Reliable transports (public transport will be accepted, if reliable) • Must be prepared to work weekends and public holidays

Company in Port Elizabeth, Eastern Cape seeking to fill role National Customer Care and Operations ManagerMinimum requirements:Matric, and 10 years experience with which at least 5 years in management role Must have worked in the FMCG sector with warehouse and distribution experienceAssist and manage the sales teamManage stock levels and critical to keep close eye on warehouse, production and procurementFull responsibility for warehouse up to sales and counter sales

Job Position: Remote External Sales Consultant Ref: 3464 - Lauren Location: Port Elizabeth Salary: R18 000 to R25 000 per month CTC commensurate with experience and qualification – includes basic, target based commission, travel allowance, company cellphone with allowance of R1300 per month + company Provident Fund 5 % after probation period. Petrol reimbursed Qualifications / Requirements • To start as soon as possible • Valid drivers license essential • Must be willing to travel, cover about 5500 km a month in the area with 6 to 8 nights out per month • Minimum of 3 years Sales Representative experience • Good computer skills including MS Excel • Preferable age between 28 and 35 • Must be able to self-manage and must have a clear understanding of KPI’s in respect of their job spec • Sales skills and ability to close deals with customers • Able to deal with customer complaints and follow through to the end • Excellent communication skills • Able to follow call-cycles to liaise with customers on a regular basis • Must complete a polygraph test to be considered for employment Key Performance Areas: • Develop an excellent knowledge and understanding of price list and catalogues • Learn and understand products and stock codes • Understand Sage X3 and all functionalities • Know and understand customer pricing • Collaboration and teamwork are key to the success of achieving customer goals • Sales: - Meeting and exceeding sales budgets - Servicing existing client base - Increase spend in all categories with existing client base - Focus on sales categories in line with company objectives - New business development - Opening new accounts - Focussing on non-buying accounts - Driving specials and promotions - Proactively setup promotions with customers - In-store merchandising, building of displays, floor stand etc • Planning: - Familiar with price lists / own products / new products - Plan monthly call cycles - Set monthly goals per customer and plan accordingly - Plan and integrate sales activities and goals with internal buddy - Set monthly goals with internal sales - Plan call cycle in advance monthly with internal sales • Administration: - Administration and office duties where necessary - Prepare weekly and monthly reports - Maintain call cycle one month in advance - Analysis of sales by product category / customer - Ensure customer electronic details are updated and current Responsibility: Qualifications / Requirements • To start as soon as possible • Valid drivers license essential • Must be willing to travel, cover about 5500 km a month in the area with 6 to 8 nights out per month • Minimum of 3 years Sales Representative experience • Good computer skills including MS Excel • Preferable age between 28 and 35 • Must be able to self-manage and must have a clear understanding of KPI’s in respect of their job spec • Sales skills and ability to close deals with customers • Able to deal with customer complaints and follow through to the end • Excellent communication skills • Able to follow call-cycles to liaise with customers on a regular basis • Must complete a polygraph test to be considered for employment Key Performance Areas: • Develop an excellent knowledge and understanding of price list and catalogues • Learn and understand products and stock codes • Understand Sage X3 and all functionalities • Know and understand customer pricing • Collaboration and teamwork are key to the success of achieving customer goals • Sales: - Meeting and exceeding sales budgets - Servicing existing client base - Increase spend in all categories with existing client base - Focus on sales categories in line with company objectives - New business development - Opening new accounts - Focussing on non-buying accounts - Driving specials and promotions - Proactively setup promotions with customers - In-store merchandising, building of displays, floor stand etc • Planning: - Familiar with price lists / own products / new products - Plan monthly call cycles - Set monthly goals per customer and plan accordingly - Plan and integrate sales activities and goals with internal buddy - Set monthly goals with internal sales - Plan call cycle in advance monthly with internal sales • Administration: - Administration and office duties where necessary - Prepare weekly and monthly reports - Maintain call cycle one month in advance - Analysis of sales by product category / customer - Ensure customer electronic details are updated and current Salary: R18000 to 25000 Job Reference #: Remote External Sales Consultant

Job Position: Telesales Consultant Ref: 3663 Location: Port Elizabeth Salary: R8500 per month basic with Provident Fund + commission Qualifications / Requirements: Minimum of Matric Minimum of 5 years telesales experience with a good track record Excellent English and Afrikaans with the ability to communicate clearly (verbally and in writing) Email, Excel and Word proficient Individual should be target / sales driven, energetic, confident, self motivated and willing to learn Outstanding organisational skills Ability to multitask and prioritize workload Attention to detail essential Own car or reliable transport Key Performance Areas: Sales / telesales: Telephonic sales of product lines to targeted customers in office products and IT products in accordance with schedules Handling of all telephonic enquiries with regards to sales orders, pricing etc as needed Customer liaison as needed Cold calling and opening of new accounts and prospects and sales leads End User cold calling Administration: Implementation of monthly call plan and covering allocated customer base Completion of monthly sales call sheets (weekly during the probationary period) Follow up on customer repairs (if any) and queries Follow up on quotations Liaise with Marketing Department on any email promotions or campaigns Communication: Liaise with warehouse on deliveries and collections Liaise with courier for any out of town deliveries and collections Maintain excellent relationships with clients Monthly sales review and planning meeting with Branch Manger Additional duties: Participation in marketing and promotional activities when required Maintenance of customer database The acceptance of other duties beyond the general scope of this function as and when required by management Responsibility: Qualifications / Requirements: Minimum of Matric Minimum of 5 years telesales experience with a good track record Excellent English and Afrikaans with the ability to communicate clearly (verbally and in writing) Email, Excel and Word proficient Individual should be target / sales driven, energetic, confident, self motivated and willing to learn Outstanding organisational skills Ability to multitask and prioritize workload Attention to detail essential Own car or reliable transport Key Performance Areas: Sales / telesales: Telephonic sales of product lines to targeted customers in office products and IT products in accordance with schedules Handling of all telephonic enquiries with regards to sales orders, pricing etc as needed Customer liaison as needed Cold calling and opening of new accounts and prospects and sales leads End User cold calling Administration: Implementation of monthly call plan and covering allocated customer base Completion of monthly sales call sheets (weekly during the probationary period) Follow up on customer repairs (if any) and queries Follow up on quotations Liaise with Marketing Department on any email promotions or campaigns Communication: Liaise with warehouse on deliveries and collections Liaise with courier for any out of town deliveries and collections Maintain excellent relationships with clients Monthly sales review and planning meeting with Branch Manger Additional duties: Participation in marketing and promotional activities when required Maintenance of customer database The acceptance of other duties beyond the general scope of this function as and when required by management Salary: R8500 Job Reference #: Telesales Consultant

Our client is seeking self-motivated & high energetic individuals who has the gift of the gab, with a great passion for sales and enjoy being on road and out the office. Able to offer & sell services to potential clients/customers. Ideally the person should attain experience within courier industry however someone with a great sales history record and reputable employment history will be considered. KEY REQUIREMENTS: • Matric • Experienced in Sales & New Business Sales (Must have) sales history record • Courier Sales Experience (advantageous) • Computer Literacy: Google, Word, Excel and CRM System • Methodical, articulate and systematic • Excellent & professional Communication Skills {Written and Oral} • Strong Administrative Skills • Valid Driver’s license and roadworthy vehicle (vehicle allowance supplied) • Prepared to purchase company Sales Uniform and wear it at all times • Attain a smart phone & prepared to use for maintenance of clients and generation of new business (cell allowance provided) • Strong Customer Service orientation • No criminal record Responsibility: GENERATION OF NEW BUSINESS • Identify and Target prospects to secure new business appointments, this is done through cold calling (physical door to door calling or telephonic calling) • Gaining a clear understanding of customers' businesses and requirements by listening to customer requirements and presenting solutions appropriately • Negotiating the terms of an agreement and “closing the deal”. • Challenging objections with a view to getting the customer to buy the service. • Creating detailed proposal documents, often as part of a Tender, RFQ, RFP’s and formal bidding process which is largely dictated by the prospective customer. • Gaining a clear understanding of customers' businesses and requirements. • Making accurate, rapid cost calculations and providing customers with quotations. RETENTION OF EXISTING CLIENTS • Maintaining and developing relationships with existing customers in person and via telephone calls and emails. • Negotiating with clients on price, costs, delivery, specials and promotions • Responding to incoming email and phone enquiries. • Gaining a clear understanding of customers' businesses and requirements. • Making accurate, rapid cost calculations and providing customers with quotations. • Preparing and presenting business proposals to corporate companies and other courier users. • Negotiate client rate increases, during the year and generally for 1 March. • Provision of monthly client business report (as requested), SLA’s to Top customers and related reports. • To call existing customers regularly to establish their happiness / contentment with our services. • Build lasting business relationships with customers. • Assessing the customer’s courier needs with every visit and ensuring that the customer uses company holistically. • Analyze new customer spend vs. the rates and credit limit requested. GENERAL • Staff must be prepared to wear company uniforms. These will be purchased and paid for by yourself through Image Makers. • Gathering market and customer information and also doing Opposition intelligence research. • Representing company at trade exhibitions and events. • Advising clients on forthcoming product developments and discussing special promotions. • Reviewing your own sales performance, aiming to meet or exceed targets. • Feeding future sales trends back to company • Attending sales & team meetings and sharing best practice with colleagues. • Maintaining and growing existing customer’s in accordance with targets as set by management. • Attain and exceed monthly quarterly and annual new business sales targets. • Daily data capture of your activities into Sale Boat, the nominated CRM system as used exclusively by company Sales Staff. • To use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles as part of daily activities. • To demonstrate a flexible attitude if requested to assist in other areas of the business as and when required. • To communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business, and sustainable relationships. • Follow up on all the paperwork, credit applications, stationary, credit requests and client queries etc. • Check rates in PP (Parcel Perfect) are 100% correct after account starts with company / increases are given. • You will at times be expected to attend events / work outside of normal working hours. • Knowledge of Eastern Cape Routes Salary: RBasic Salary (company benefits) Consultant Name: Diana Dart

We are looking for a skilled Key Account Consultant to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success. Responsibilities Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition Acquire a thorough understanding of key customer needs and requirements Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely manner Serve as the link of communication between key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Requirements Proven experience as key account consultant Experience in sales and providing solutions based on customer needs Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels Excellent organizational skills Ability in problem-solving and negotiation Excellent excel skills using functions - Please elaborate on your excel skills!!! Email CV to info@dcninstallers.co.za with subject: Key Account Consultant *Your Name* DO NOT REPLY HERE

Renowned IT Company is looking for an experienced Senior Software Support Consultant. The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Working closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase system knowledge Requirements B Com / Information System or similar qualification Knowledge and /or exposure to IT/Accounting systems will be an added advantage Minimum of 5 years’ experience in similar position will be advantageous Analytical and problem-solving skills Strong coaching and mentoring skills Exceptional communication and people skills Valid driver’s license is essential Willingness to travel nationally An understanding of the software development environment will be an added advantage Responsibility: Duties: Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Supply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheets Supply availability and assist consultants with applicable calls escalated to yourself Active involvement in managing two-way communication between ourselves and the relevant Account Managers Providing application support to users - Answer, resolve, and log in-bound customer calls, identify issues and provide suggestions and long-term resolutions Investigate and analyze system issues to determine cause of issues and appropriate corrective action Provide clear, professional, informative and appropriate communication to colleagues, customers, suppliers via telephonic, email, Skype and Team Viewer Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Deconstruct client issues and analyze the various solutions via various communication channels Salary is market related Send cv to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: SSSC001 Consultant Name: Damian Sin Hidge

Sales Consultant/East London - The successful Candidate, must have previous sales experience, must have the ability to "think out the box", upsell on orders, self - driven, customer centric, sense of urgency and a passion for sales and meeting targets. Strong negotiation skills. Requirements: Senior Certificate Previous Sales experience essential Exceptional Customer Relations Previous experience in the Food Retail will be advantageous Excellent PC Skills Ability to work under pressure and use own initiative Ability to achieve targets without supervision Strong Planning and organizational skills Salary R8000 - R12000 basic (depending on experience) + incentives Application Process: Online applications will receive preference, ensure you upload a head and shoulder photo, alternatively e-mail CV with qualifications and recent head and shoulder photo to solutions@workafrica.co.za, ensure you use " Sales Consultant as a reference in the subject field. Please deem your application as unsuccessful if you receive no feedback after 2 weeks.

Are you ready to take your car wash business to the next level? Transform the way you serve your customers with a state-of-the-art Car Wash App! Offer convenience, efficiency, and exceptional service, all at the touch of a button. Features: On-Demand Booking: Allow customers to schedule a wash anytime, anywhere. Real-Time Tracking: Keep customers informed with real-time updates and location tracking. Customizable Packages: Offer a variety of wash packages tailored to your customers' needs. Secure Payments: Seamlessly integrate multiple payment options for hassle-free transactions. Loyalty Programs: Reward repeat customers with points, discounts, and exclusive offers. Benefits: Boost Revenue: Increase sales by reaching more customers through a digital platform. Enhance Customer Satisfaction: Provide convenience and transparency, leading to higher customer retention. Streamline Operations: Automate bookings, payments, and customer management for greater efficiency. Stay Competitive: Stand out in the market with a modern, user-friendly app that keeps you ahead of the competition. Why Choose Us? We specialize in developing innovative, user-centric car wash apps that meet the needs of both your business and your customers. Our experienced team delivers high-quality, customized solutions to help you succeed in the digital age. Read more: Revolutionising Car Care with Car Wash App Development

JUNIOR APPLICATIONS SUPPORT CONSULTANT / EAST LONDON – Must be willing to travel nationally - Ensure you use the "JOB TITLE" as a reference when applying.  PLEASE NOTE: this is not a technical IT support role / It is ERP / Application / Business Support to our clients; client base in the Automotive Parts industry Minimum Requirements/Qualifications: BCom or degree in Information Systems would be advantageous Knowledge and prior experience in accounting systems is highly recommended Knowledge of databases and application development environments Minimum of 1-year experience in similar position Analytical and problem-solving skills Exceptional communication and people skills Valid Driver’s Licence Duties The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Institute corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market Deconstruct client issues and analyse the various solutions in all regions, via various communication channels Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Render functional support to the customer via telephonic, email, Skype and Team Viewer Salary – Market related Application Process: Online applications will receive preference, include certifications, alternatively e-mail CV and Certifications & Head and Shoulder photo to Solutions@workafrica.co.za and use “ JUNIOR APPLICATION SUPPORT CONSULTANT ” as a reference in the Subject field. Closing date for applications 4th December 2020. If you don’t hear from us within 3 weeks, consider your application unsuccessful.   Additional Info: 1 to 5 years Salary: RNegotiable Job Reference #: 2231699524

We are renowned jewellery brand with stores nationally. If you are interesting in developing your talent and wish to gain experience in the art of connecting with people and selling with integrity you are welcome to consider joining us on our journey as we spend every day bringing joy to people's lives. Casual positions are available for weekends, public holidays and various promotions. We are offering: · A beautiful customer base to manage with TLC · Jewellery made with exceptional quality · A positive team of colleagues who have been selected for their high standards and values · A lucrative remuneration system plus rewarding incentives · An established brand that is highly energised in preparation for a new future in a post pandemic world RESPONSIBILITIES: We expect you to love and nurture the customer journey, from our guest's first arrival,, to caring about the repairs during after sales service. We love it all. We need ambassadors who are self-motivated contributors with a genuine zest for life and high standards. We are looking for individuals who can demonstrate organisational skills and who can positively manage the customer relationship. WE ARE LOOKING FOR: Individuals who regard themselves as genuine and approachable and can share with us: · Matric qualification as a minimum · Proven interest in sales · Outstanding communication skills · Organisational skills · Motivation and drive to succeed · Team player attitude An inspiring career awaits you… Send your CV to recruit(at)luxeholdings.co.za with the mall and position you are applying for be considered for this exciting role which could start a long term rewarding career with our brand.

Job specification No experience is required, full training is provided. If you love working in a retail environment and have a passion for delivering excellent customer service this is the role for you. With fantastic benefits and career progression. Requirements Have Grade 12 SA ID, Passport/ Valid work permit for non-SA citizens Live in or around Nelspruit or be willing to relocate Duties You will be the face of our retail stores, our customers are key to the success of our business. Providing outstanding customer service in the retail industry. Have drive, passion and a natural energy to deliver a fabulous customer experience and consistent service all the time.

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If you meet the below criteria to fit position as Vodacom 4U Sales Consultant, email your CV through to; giorgia.botes@vodadealers.co.za. Vacant post for Vodacom 4U Jeffreys Bay. Please state the position applied for in subject line, also attach a copy of your ID to application -Minimum 2 year sales experience(Not necessarily with Cellular) -Ability to listen and follow instruction -Hungry/Sales driven -Motivated -Customer obsessed -Confident to sell -Great communication skills -Competitive -Able to network -Able to multitask -Honest -Able to adapt to change -Able to take initiative -Enjoys working with people Basic duties/targets: -Upgrade renewals -New activation's -Prepaid Rica -Sim Swap -Insurance activation's -Cash sales (Handsets, Accessories etc.) -Maintaining an excellent customer experience