Contact centre agent

The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service Must be able to communicate with customers professionally and articulately Must be able to present benefits/opportunities of the product or service in an effective manner Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers Exercise appropriate soft skills when dealing with difficult customers Ensure correct listening skills and probing techniques are used to establish relevant information Be able to effectively communicate with the team leader and team members Ensure that customers are informed as to the progress of queries logged but not resolved Ensure that the customers are called, and the resolution is confirmed before queries are closed Ensure that progress of every query logged is monitored until resolution Performing any ad hoc tasks as instructed. Skills and Experience: Matric IT background or qualification Preferably in possession of an A+, N+, MCSE or CCNA qualification Previous ISP experience IT trouble shooting skills including an ability to perform remote troubleshooting 2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvy Can you work from home or in the office? Criminal clear Computer literate Excellent listening skills Willingness to learn Problem-solving skills Attention to detail

Our Contact Centre Solution is a customer service platform that allows customers to reach out to a company through a variety of channels such as phone, email, chat or social media. The goal of an omni-channel contact centre is to provide a seamless and consistent experience for the customer, regardless of the channel they choose to use.https://innovonet.co.za/contact-centre-solution

Contact Jan at JW Service Centre 0787185887. Best service and prices in Town Specializing in Subaru but works on all makes of vehicles No job too big or too small Excellent workmanship Situated in Amalinda Vehicle Collection and delivery can be arranged

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Dynamic call centre [customer service] agent needed for growing company. 5 Positions available. Flexi-hours. Salary R10 000 Email detailed CV to:effectivecareersolution@gmail.com

Call Centre Debt Collector Agent Required. 1. Are you goal driven? 2. Are you a top Achiever? 3. Do you have 3 years + experience in Debt Collections, Bad Debt. 4. Fluent in English. 5. Self -Disciplined. 6. Self-Motivated. 7. Honest. 8. Hardworking. 9. Dedicated. 10. Computer laterite If you meet above requirement please apply by forwarding your CV to 086 6332335 / Email: info@dpls.co.za If you have not received a response within two weeks, your application was not successful.

Here's that WORK FROM HOME opportunity you have been waiting for! Our client is recruiting for a skilled, driven and ambitious Sales Consultant to join their super sales team, and work remotely from the comfort of your own home. Requirements: • Grade 12 • Relevant sales in-house training certificates or accredited courses • 1-year outbound (sales) call centre experience • Able to work remotely (from home) • Own PC / Laptop with a stable internet connection with speeds higher than 2mbps • Tech Savvy • Ability to communicate clearly and effectively • Fluent in English • Ability to SELL • Confident and NEVER GIVE UP attitude • Persuasive • STRONG Negotiation Skills Benefits: • Basic salary UNCAPPED commission • INCENTIVES • Medical Aid • Provident Fund • Full training provided (whilst earning a salary and incentives) • Shifts are Monday Friday, 8:00 17:00 (no weekends, no public holidays) Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201729 subject heading or email body. Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again. Should you require any additional information give us a call on 021 012 5566. Job Reference #: 201729

Telesales Agent | Paarl R 6 000 Basic + Comm Leading Office Automation company in Paarl is recruiting: Requirements: Matric Fully bilingual in Afrikaans & English Excellent telephone manner Ability to negotiate and close Previous exposure to Telecoms / Office Automation industry will secure Own Transport Previous experience in a Call Centre / Telesales environment

VACANCY SALES AGENT Applicants are invited to apply for the above-mentioned position based in Grahamstown. PURPOSE OF THE ROLE: The Sales Agent will be responsible for answering incoming sales calls, establishing client needs, upselling to existing customers, and taking new clients through the lead to receipt process. As one of the primary and often first points of contact, a large part of the job is maintaining good customer relationships, accurate communication, and product knowledge. Key Performance Area would include, but are not limited to: Answer inbound calls Conduct desktop feasibility for customer (Fibre and Wireless) Capture customer information accurately Assess customers connectivity requirement Quote customer based on assessment Arrange site surveys where required Ensure customer order is booked and processed Process upgrade requests/contact current customers to upsell Manage active leads and close old quotes Generate Invoice accurately Ad hoc tasks given by management Attend and assist with Marketing events The successful candidate must have the following experience/skills:

We are currently looking for a highly motivated, diligent and enthusiastic Sales Agent to join our talented Sales Team based in Cradock. The candidate must be able to work in a fast-paced environment with a proven track record of helping businesses increase their sales numbers. The Sales Agent will be responsible for answering incoming sales calls, establishing client needs, up-selling to existing clients and taking new clients through the lead to receipt process. As one of the primary and often first point of contact, a large part of the job is maintaining good customer relationships, accurate communication and product knowledge. Experience Required: 2 years’ experience in the Information Technology Industry Energetic, flexible and proactive Exceptional communication skills General telephone etiquette Good MS Word and Excel skills A team player who can positively and productively impact the company · Simply send your CV, along with a cover letter to marole@igenadmin.co.za Please use the reference “CradockSales” in your email subject heading. Successful candidates will be contacted within 2 weeks of receipt of CV.

Lynnwood Conference Centre is a Conference and Events Centre, which is sure to impress and inspire. Ideally situated in Lynnwood, our conference venues vary in size to accommodate small to medium events for any group. We have three small to medium conference rooms that can accommodate 5 to 70 delegates. What to Expect: • Secure conference, workshop, meeting and special celebration facility • Affordable Packages • Tranquil environment and elegant surroundings • Situated close to main routes in the east of Pretoria • Ample safe parking • Generator ensures uninterrupted conferencing and functions amidst power failures • Beautiful outside entertainment area • Three venues and different packages available to suit all your needs • Wheelchair access to the main entrance • Indigenous garden and patio area providing a conference experience with a difference • Air-conditioned conference rooms • Scrumptious, mouth-watering catering The Centre is ideal for groups involved in strategic planning, boardroom table brainstorming, or training…hence the Centre’s logo symbolizes a drop on the surface of water with a ripple effect that spreads and grows ideas in a round table environment. Our packages include: • Venue hire • Data projector • Sweets/Mints • Mineral water • Notepad and pen • Flipchart & markers • Screen, magnetic whiteboard and flexi-rails • WiFi • Parking At Lynnwood Conference Centre, we concentrate on creating customer connections and building lasting working relationships. Contact us today for more information. Gemma Wright Venue Manager

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CALL CENTRE OPERATION 2015 REGISRATION IN PROGRESS AT UNITED CITY COLLEGE Modules: Inbound Call Centre, Telephone Etiquette, Outbound Call Centre, Computer practise, Communication, Typing Skills AT UNITED CITY COLLEGE WE OFFER 2015 STUDENT SPECIALS:-  FREE Registration before 28 February 2015,  Pay 3 Months in Advance and attend the 4th Month Free,  20% Discount on Full Payment of your Tuition Fees,  0R simply Get R1500 off once you pay in full,  Free Learners Licence  Free Driver’s Licence (ONLY applicable to Policing Students)  For all other courses we offer a Discounted Driver’s Program.( i. e 30% Discount on all your Lessons)  Free Computer Lessons  Free WIFI  24 hours internet  If you are coming from outside Johannesburg Transport is provided to take you from Park Station or MTN taxi Rank or Bree Taxi Rank  ACCOMMODATION AVAILABLE For more information please contact Nelly on: 081 056 5545; 011 334 2704

CALL CENTRE OPERATION 2015 REGISRATION IN PROGRESS AT UNITED CITY COLLEGE Modules: Inbound Call Centre, Telephone Etiquette, Outbound Call Centre, Computer practise, Communication, Typing Skills AT UNITED CITY COLLEGE WE OFFER 2015 STUDENT SPECIALS:-  FREE Registration before31MARCH 2015,  Pay 3 Months in Advance and attend the 4th Month Free,  20% Discount on Full Payment of your Tuition Fees,  0R simply Get R1500 off once you pay in full,  Free Learners Licence  Free Driver’s Licence (ONLY applicable to Policing Students)  For all other courses we offer a Discounted Driver’s Program.( i. e 30% Discount on all your Lessons)  Free Computer Lessons  Free WIFI  24 hours internet  If you are coming from outside Johannesburg Transport is provided to take you from Park Station or MTN taxi Rank or Bree Taxi Rank  ACCOMMODATION AVAILABLE For more information please contact united city college on: 081 056 5545; 011 334 2704 OR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg

CALL CENTRE OPERATION 2015 REGISRATION IN PROGRESS AT UNITED CITY COLLEGEbrModules: Inbound Call Centre, Telephone Etiquette, Outbound Call Centre, Computer practise, Communication, Typing SkillsbrbrAT UNITED CITY COLLEGE WE OFFER 2015 STUDENT SPECIALS:-br FREE Registration before30 APRIL 2015,br Pay 3 Months in Advance and attend the 4th Month Free,br 20% Discount on Full Payment of your Tuition Fees,br 0R simply Get R1500 off once you pay in full,br Free Learners Licencebr Free Driver’s Licence (ONLY applicable to Policing Students)br For all other courses we offer a Discounted Driver’s Program.( i. e 30% Discount on all your Lessons)br Free Computer Lessonsbr Free WIFIbr 24 hours internetbr If you are coming from outside Johannesburg Transport is provided to take you from Park Station or MTN taxi Rank or Bree Taxi Rankbr ACCOMMODATION AVAILABLEbrbrFor more information please contact united city college on: 081 056 5545; 011 334 2704brOR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg