Cloud tickets

Our client in the IT industry, based in Port Elizabeth is currently looking to employ an experienced Helpdesk Engineer. An awesome career opportunity awaits.   Requirements: Experience working with a Managed Service Provider or helpdesk environment. Proficient in supporting Microsoft Windows Desktop Operating Systems. Microsoft/Office 365 Administration Experience. Basic Administration of Windows Server Operating Systems. Cyber Security Awareness. Have experience of Helpdesk ticketing systems. Networking experience, including Switching, Routing, Firewalls and Wireless technologies. Virtualization technologies. Microsoft Azure Cloud Platform. Citrix and Remote Desktop Services solutions. Datto and Commvault Backup Solutions. RMM Tools. Professional Industry standard certifications (MCP, CCNA, CCA-V etc.).   Duties and Responsibilities: Work as part of the Helpdesk support team to handle first line calls and tickets in line with agreed customer SLA’s. Recording of solutions to client issues through our helpdesk ticketing systems and knowledge base. Ensure customer systems documentation is updated to reflect any changes made as part of the day-to-day helpdesk operation. The candidate must be able to function as part of a team and use their own initiative where required to aid in timely resolutions to customer issues.   Please note should you not receive a response within two weeks of applying please consider your application unsuccessful.

DUTIES: Desktop Support & IT Operations: Provide first-line technical support, troubleshoot hardware and software issues, maintain IT inventory, and manage support tickets efficiently. AI & Emerging Technology Support: Assist users in adopting AI tools and automation technologies to enhance daily workflows. Networking & Connectivity: Troubleshoot network connectivity issues, support VPN users, and ensure proper network configuration. Cloud & Security Management: Manage user accounts in Microsoft Azure, enforce cybersecurity measures, and uphold IT security best practices. User Support & Training: Train users on IT systems, maintain documentation, and assist with IT setup for new employees. REQUIRED SKILLS Experience in desktop support and IT troubleshooting. Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). Basic networking knowledge (IP addressing, DHCP, DNS, VPN, Wi-Fi troubleshooting). Experience with Windows operating systems (Windows 10/11) and MacOSX. Familiarity with cloud-based IT environments and remote desktop tools. EDUCATION and/or EXPERIENCE Relevant IT diploma or degree (e.g., Information Technology, Computer Science). Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or CCNA (advantageous). 1-3 years of experience in a desktop support or IT helpdesk role. The proposed salary for the role is R18,000 CTC per month, employer has the option to offer any market related salary considering the candidate's qualifications, skills, and experience. NOTE: We ONLY accept online applications. We do not consider direct applications via Whatsapp or email.