Centre service

The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service Must be able to communicate with customers professionally and articulately Must be able to present benefits/opportunities of the product or service in an effective manner Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers Exercise appropriate soft skills when dealing with difficult customers Ensure correct listening skills and probing techniques are used to establish relevant information Be able to effectively communicate with the team leader and team members Ensure that customers are informed as to the progress of queries logged but not resolved Ensure that the customers are called, and the resolution is confirmed before queries are closed Ensure that progress of every query logged is monitored until resolution Performing any ad hoc tasks as instructed. Skills and Experience: Matric IT background or qualification Preferably in possession of an A+, N+, MCSE or CCNA qualification Previous ISP experience IT trouble shooting skills including an ability to perform remote troubleshooting 2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvy Can you work from home or in the office? Criminal clear Computer literate Excellent listening skills Willingness to learn Problem-solving skills Attention to detail

Job Title - Retail Shop Assistant – Worcester, Western Cape As we at Marcel’s pride ourselves by manufacture and supply the finest quality and service to our customers, the Shop Assistant is a key role player in the continuation and success of quality service delivery. The successful candidate will be expected to carry out their tasks with passion, friendliness and exceptional customer service delivery within the store. They, alongside the rest of the team, drive the vision, mission and ethos of the store. This necessitates a self-motivated, go-getter and planner with excellent human relations. Requirements: • Grade 12 • Experience working on a “POS”/and or cashier system • Retail working experience in a similar position (would be an advantageous) • Telephone etiquette • Excellent customer service • Good written and verbal communication Key Responsibilities: • Good customer relations at all times which include but is not limited to the following: - Greeting customers upon arrival and when they leave - Answering telephones as soon as someone is available to take the call. No personal calls during work time. - Serving customers correct product as speedily as possible - Stating cost of purchase and change amount audibly and giving receipts - Being friendly at all times - Making suggestions to customers who are undecided - Speaking in full sentences - Inform waiting customers that you will attend to them shortly • Working the cash register and cashing up of tills Behavioral Competency: • Honest, punctual and reliable • Friendly and willing to go the extra mile Please submit your CV to recruit@marcels.co.za or drop it off at the Worcester store. If you have not been contacted within 2 weeks of applying, please consider your application as unsuccessful. Please quote the reference. Store Location: Mountain Mill Shopping Centre, Worcester Closing Date for all applications: 20/08/2021

IT Helpdesk / Call Centre We are looking for an IT Helpdesk Support Technician for a National Company in Port Elizabeth. Requirements: Must have at least 2 years IT Helpdesk / IT Call Centre experience IT Qualification / Certification is essential Matric qualification is essential Responsibility: Duties: Provide 1st level technical telephonic support to clients Helpdesk call logging for incoming calls Remote online support Be responsible for hardware and software troubleshooting via remote desktop support tools Perform 1st line support in the network and server environments Perform service desk administration tasks on a daily basis Must have excellent telephonic and customer service skills Salary: R10 000 – R11 000 per month Send CV to info@performitpersonnel.co.za Salary: R11000 Job Reference #: HELP001 Consultant Name: Damian Sin Hidge

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Contact Jan at JW Service Centre 0787185887. Best service and prices in Town Specializing in Subaru but works on all makes of vehicles No job too big or too small Excellent workmanship Situated in Amalinda Vehicle Collection and delivery can be arranged

Dynamic call centre [customer service] agent needed for growing company. 5 Positions available. Flexi-hours. Salary R10 000 Email detailed CV to:effectivecareersolution@gmail.com

We are an Authorised Samsung Mobile Repair Centre We stock original Samsung spares and only the best protection for your devices ASSESSMENTS BATTERY REPLACEMENTS LCD REPLACEMENTS ACCESSORIES SOFTWARE RELOADS DATA TRANSFERS DAMAGE REPORTS FOR INSURANCE PAYOUTS TROUBLESHOOTING ALL SAMSUNG MOBILE, TABLET & WEARABLES Offering a free Pick Up & Drop Off service (in Pietermaritzburg only) Specializing in all Samsung In-Warranty claims, Out-of-Warranty ADH Mobile Care Samsung Care Plus Visit in store for all your Samsung needs and learn how to get the most out of your trusted & treasured device.

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Skills Force Training Centre, we offer a range of training, certification and re-certification at unbeatable prices. We are fully accredited, and have been in operation for more than 10 years. Please call us for a free, no-obligations quote. Our prices and service is excellent. Cell: 081 270 9156/ 083 516 1052 (Rajiv) Email: skillsforcetraining@gmail.com / skillsforcesales@gmail.com Facebook: Skills Force Training Centre We offer the following training courses... Forklift (Initial Training and Re-Certification) Driver Assessments Dangerous Goods Training (Hazchem) Professional Driving Fire Fighting and First Aid Training Crane Training ...and more! * * * Discounted Rates * * * Discounted rates can be arranged depending on the number of learners sent for training.

Our Contact Centre Solution is a customer service platform that allows customers to reach out to a company through a variety of channels such as phone, email, chat or social media. The goal of an omni-channel contact centre is to provide a seamless and consistent experience for the customer, regardless of the channel they choose to use.https://innovonet.co.za/contact-centre-solution

Manage day to day functions of the group''s IT + Handle all day-to-day issues that arise and escalate to GITO where appropriate + Manage IT Administrator and Infrastructure and Support team + Manage external service providers + Standardise procedures to improve efficiency of subordinates and other human resources 2: Maintenance of secure IT Environment + Manage compliance score in Microsoft compliance centre + Ensure appropriate security policies and procedures are implemented and maintained + Report potential issues to GITO + Conduct research and provide recommendations to GITO to ensure security is maintained Infrastructure and support + Manage support escalations and ensure timeous resolution + Liaise with infrastructure and support lead to ensure stable environment + Ensure systems are properly administered according to agreed standards and procedures + Ensure turnaround times are within agreed SLAs + Ensure department is appropriately staffed at all times and plan capacity Service Providers + Manage SLAs of service providers and ensure on-time delivery + Handle and resolve complaints + Manage Service provider support functions and ensure support is effective Manage Group IT Projects + Develop/Compile detailed project plan with milestones (together with service provider project manager) + Liaise with and manage external service providers + Liaise with internal clients and other role players + Ensure adherence to project timelines and on-time delivery + Reporting in-line with project governance on the following: All technical aspects of projects Delivery, delays and issue resolution on project deliverables Formal reporting of all governance meetings reports to inform GITO report back to management Any other project reporting as identified Delivery of Information Systems + Ensure strict project governance according to agreed procedures and standards Track and report on progress as per agreed project governance structure Identify delivery risks early and report to project owner + Ensure projects are kept within scope and advise GITO if scope adjustment is required + Establish, manage and co-ordinate project team as required from time to time Systems Development + Assist with business analysis to ensure development is in line with business requirements + Ensure best practice is followed in the development of information systems + Continuously assess all systems and development on a technical level Ensure best practice is followed in selecting appropriate programming environments Systems Implementation + Plan and implement or assist with implementation and user adoption training for any new software (depending on nature of project) + Constantly evaluate exis

K. Bay trading, a funeral service provider needs 8 customer service consultants and agents for their Joburg CBD head office. You should have a certificate in customer service and/or call centre with at least three months working experience with contactable references. Ability to type not less that 20 words per minute. Basic salary is R6 000. Probation period is three months. to be considered for interview, call 0110470672 during working hours only. Sms your name to 0638061014 or 0630878310. email cv to recruit@tdcss.co.za. If you do not hear from us within ten working days, your application has not been accepted.

We have an opportunity nationally for a Dutch speaking customer service advisor to work from home Our client is looking for customer centric individuals who can speak, read and write Dutch to service their clients worldwide Requirements: • An excellent command of Dutch verbal and written communication skills • Good typing, analytical and time management skills • Ability to work shifts • Strong work ethic and ability to adapt to an ever-evolving culture of the business • Clear credit and criminal records • South African citizenship is preferable • Experience in a contact centre or customer service environment is beneficial Salary: • Market related Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201826 subject heading or email body. Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again. Should you require any additional information give us a call on 021 012 5566. Job Reference #: 201826

We have an opportunity nationally for a Dutch speaking customer service advisor to work from home Our client is looking for customer centric individuals who can speak, read and write Dutch to service their clients worldwide Requirements: • An excellent command of Dutch verbal and written communication skills • Good typing, analytical and time management skills • Ability to work shifts • Strong work ethic and ability to adapt to an ever-evolving culture of the business • Clear credit and criminal records • South African citizenship is preferable • Experience in a contact centre or customer service environment is beneficial Salary: • Market related Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201829 subject heading or email body. Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again. Should you require any additional information give us a call on 021 012 5566. Job Reference #: 201829

We have an opportunity nationally for a Dutch speaking customer service advisor to work from home Our client is looking for customer centric individuals who can speak, read and write Dutch to service their clients worldwide Requirements: • An excellent command of Dutch verbal and written communication skills • Good typing, analytical and time management skills • Ability to work shifts • Strong work ethic and ability to adapt to an ever-evolving culture of the business • Clear credit and criminal records • South African citizenship is preferable • Experience in a contact centre or customer service environment is beneficial Salary: • Market related Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201827 subject heading or email body. Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again. Should you require any additional information give us a call on 021 012 5566. Job Reference #: 201827

We have an opportunity nationally for a Dutch speaking customer service advisor to work from home Our client is looking for customer centric individuals who can speak, read and write Dutch to service their clients worldwide Requirements: • An excellent command of Dutch verbal and written communication skills • Good typing, analytical and time management skills • Ability to work shifts • Strong work ethic and ability to adapt to an ever-evolving culture of the business • Clear credit and criminal records • South African citizenship is preferable • Experience in a contact centre or customer service environment is beneficial Salary: • Market related Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201912 subject heading or email body. Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again. Should you require any additional information give us a call on 021 012 5566. Job Reference #: 201912

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HELLO EVERY ONE WE ANNOUNCING THE TRAINING WHICH IS TAKING PLACE COME AND TRAIN AT LESCO TRAINING CENTRE FOR BETTER FUTURE CALL +27769563077 / 0137522465 or WHATSAPP +27763614724 To become a diesel mechanic, a person is usually required to be at least 18 years of age AND provide students with hands-on and classroom training. WE even offer job placement services to help beginning mechanics to find work. (PLEASE NOTE, WE DO NOT GUARANTEE JOBS, but we assist you by sending your CV to different mining and construction companies on your behalf. A majority of diesel mechanics are employed by the truck transportation and manufacturing industry, performing regular maintenance on large trucks, buses, and heavy equipment. Some work for specific construction and manufacturing corporations AND MINES, where they maintain and repair company vehicles and machinery. Other diesel mechanics are employed in independent shops that service passenger vehicles ; email us at ;lescotrainingcentre1@gmail.com . WEBSITE :www.lescotraining.com

TDC needs 50 customer services consultants and call centre agents for ins-tore shop assistants. You should have at least grade 10 upwards, confident and willing to work with people. Computer literate will be an added advantage. The more languages you speak the more money you make. Foreigners with valid documents can apply. Basic salary is R5 000 plus commission and weekend allowances. Strictly no criminal records. Email cv to recruit@tdcss.co.za. Call 0638061014 or 0603078369. We respond within five working days. Good luck!

LIBERTY SOLUTIONS GROUP LAPTOP COMPUTER SUPPORT CENTRE Laptop and PC Repair (Hardware) *Building Custom PC’s *LCD/LED Screen Replacement *LCD Inverter Replacement *LCD Screen Hinge Replacement *Power/DC Jack Repair/Replacement *Power Supply Replacement *Keyboard Replacement *Motherboard Replacement *Processor Upgrade/Replacement *BIOS Chip Replacement *Hard Drive Data Recovery/Upgrade/Replacement/Factory Format/Advanced Partitioning *Memory Upgrade/Replacement/Diagnostics/Compatibility Testing Laptop and PC Repair(Operating Systems Support) Virus – Spyware – Malware Removal Operating System Installation Software/Program Installation Antivirus – AntiSpyware – AntiMalware Installation Classes and Instruction Classroom or Individual Lessons OFFICE ADDRESS 21B GOLDMAN STREET OPP BEARES FLORIDA 1709 ROODEPOORT GAUTENG. CONTACT NO: 0740956652

A national client is looking for candidates from a customer service, call centre background who can confidently and clearly speak on the phone and capture information from their clients. Requirements: Matric with certificate for presentation Fluent in both English AND Afrikaans CLEAR Credit and criminal records This is a lovely environment to work in from Monday to Friday normal office hours.

PLEASE READ THIS AD CAREFULLY BEFORE APPLYING: We are looking for Collection / Client service Agents for various departments Requirements: Grade 12 Computer Literate Call Centre Experience at least 6 months Natural Positive Attitude Interest in people and have a desire to assist Excellent English verbal and written You will be required to: Work in an open office call center environment. Help customers with their accounts and negotiate payment arrangements. Take your own initiative to trace clients. Show up for work on time. Adhere to Company protocol's and rules Have pride and take responsibility in and for your work. Offices are based in Stellenbosch, Devon Park. Working hours: Monday to Friday: 8am to 5pm Saturday: 8am to 1pm Starting salary will be R 4230.00. This will be a 3 month contract. If you are not able to meet the above requirements. Do not apply Please reply to this add with your CV If you do not receive feedback in a week. Your application was unsuccessful.

PLEASE READ THIS AD CAREFULLY BEFORE APPLYING: We are looking for Collection / Client service Agents for various departments Requirements: Computer Literate Call Centre Experience at least 6 months Natural Positive Attitude Interest in people and have a desire to assist Excellent English verbal and written You will be required to: Work in an open office call center environment. Help customers with their accounts and negotiate payment arrangements. Take own initiative to trace clients. Show up for work on time. Adhere to Company protocol's and rules Have pride and take responsibility in and for your work. Offices are based in Stellenbosch, Devon Park. Working hours: Monday to Friday: 8am to 5pm Saturday: 8am to 1pm Starting salary will be R 4230.00. This will be a 3 month contract. If you are not able to meet the above requirements. Do not apply Please reply to this add with your CV If you do not receive feedback in a week. Your application was unsuccessful.

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SUPPLY OF NEW AND RETREAD COMMERCIAL TYRES. TRUCK - BUS - AGRICULTURAL-MINING - SERVICES - RETREADING - ONSITE WHEEL ALIGNMENT - VULCANIZING - 24HR BREAKDOWNS - SUPPLY OF COMMERCIAL RIMS - TUBES & FLAPS - TRUCK WHEEL BALANCING

Job Position: Sales Manager - Workshop Manager Ref: 3575 Location: Port Elizabeth Salary: R24 000 per month commensurate + car allowance, fuel card, cellphone and laptop Qualifications / Requirements: • Strong sales personality with proven experience to hunt and grow business for the company – strong sales function • Trade qualification (Diesel or Electric) highly advantageous • Automotive or transport industry knowledge – having managed a service workshop (spares, service, breakdown and administration) • Demonstrated ability in managing strong technical staff and providing leadership • Excellent communication skills (verbally and written) – will deal with customers • Must be self-driven and able to operate with minimum supervision • Fully bilingual – English and Afrikaans • Be on call for 24 hours a day (breakdown support) Key Performance Areas: • Manage and be responsible for a full operation service centre with all related aspects of business management • Will be the key individual who will be fully responsible for business development and retention – this is 70% strong sales function • Negotiating of contracts • Drawing up of quotations • Creating KPI’s, procedures, implementing and monitoring controls Responsibility: Qualifications / Requirements: • Strong sales personality with proven experience to hunt and grow business for the company – strong sales function • Trade qualification (Diesel or Electric) highly advantageous • Automotive or transport industry knowledge – having managed a service workshop (spares, service, breakdown and administration) • Demonstrated ability in managing strong technical staff and providing leadership • Excellent communication skills (verbally and written) – will deal with customers • Must be self-driven and able to operate with minimum supervision • Fully bilingual – English and Afrikaans • Be on call for 24 hours a day (breakdown support) Key Performance Areas: • Manage and be responsible for a full operation service centre with all related aspects of business management • Will be the key individual who will be fully responsible for business development and retention – this is 70% strong sales function • Negotiating of contracts • Drawing up of quotations • Creating KPI’s, procedures, implementing and monitoring controls Salary: R24000 Job Reference #: Sales Manager - Workshop Manager

Maths and English Franchise opportunity. For more info, visit: http://www.kumon.co.za/franchise/buying-a-franchise-faqs/index.htm Requirements: - A tertiary qualification - A good understanding of Maths & English - Excellent communication skills are essential. - Enjoying working with children is vital. 1. Our centres are owner-managed centres, so the person who owns the franchise will be the one who is working with the children in centre. 2. The centre will be open for a minimum of 2 afternoons per week and will have students attending twice a week. 3. The students will be completing worksheets when in centre, you will not be required to teach the Maths & English, they will learn from the worksheets. The program is designed for self-learning but you would still need to have a good understanding of Maths & English in order to support the children. 4. Your role will be to observe HOW students complete the worksheets and to develop them to do it in the most effective and efficient way possible FOR THEM, you will receive training on this. 5. Our program needs to be individualised around the child, so your role will be to ensure that they are completing work that is at the correct level for them, and that the work is not too easy or too challenging. 6. Aside from student development you will also have employed assistants that assist with marking work and centre operations. You will need to be comfortable with managing and training staff. 7. Another aspect of running a franchise is Marketing and Communications. You would need to market your centre in your community for more enrolments. You would also need to be good at communication, as you will have to update the parents with their child's progress and deliver excellent customer service to them and their children. 8. As a Franchisee you will receive great support from Head Office. You will have an Area Manager that can support you in every aspect of running your centre. Kumon believes in continuous improvement, so we offer many training and development opportunities. We strive to make children independent self-learners who are confident in themselves and their abilities. If this excites you, then this is the job for you. If you love working with children and would like to make a difference in their lives and the future then this will be a great role for you. For more info, visit: http://www.kumon.co.za/franchise/buying-a-franchise-faqs/index.htm

East LondonManaging the Call centre staff and responsible for driving sales through delivery and other omni channels. The role include interacting with the co-ordinator on a daily basis, and with agents at times. The role reports to the General Manager. Minimum Requirements: Relevant tertiary qualification - BCom advantageous/preferred 2+ years managerial experience, including managing staff and dealing with customers Responsibilities:Reviewing procedures and enhancing process where neededMarketing initiatives to drive sales and suggest possible stores to adopt delivery layer through analysis Drivers pay calculations Sales tracking and daily checks Forecasting sales and call centre agent deploymentManaging staff conflict and performance, and resolving customer complaints and breakdowns of call centre Conducting visits at delivery restaurants to ensure world class delivery service and systems To accompany drivers periodically to observe service delivery Responsible for all aggregator deliveries ensuring restaurants always available to receive and process ordersTracking uptimeCompetencies / Skills: Ability to speak, read and write English fluently Advanced numerical skills and statistical skillsThe capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary

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