Application support analyst

IT Application Support Analyst National IT Company is looking for an Application Support Analyst to join their Development and Integration Team. Requirements: IT Qualification in Software Development / Systems or infrastructure is essential. Software development experience is advantageous. Good telephone manner. Good client Services skills. Responsibility: Duties: 1st Line Client Support (Telephonic Support) addressing and Liaising with client issues and queries. Liaise with Developers, Project Managers and users to ensure that both business and technical requirements are achieved. Salary is R14 000 ctc per month Send CV to info@performitpersonnel.co.za Salary: R14000 Job Reference #: ASA333 Consultant Name: Damian Sin Hidge

East LondonInstituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried outEffective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding callsAssist and guide organizations to achieve maximum profit and improved controls in a highly competitive marketDeconstruct client issues and analyse the various solutions in all regions, via various communication channelsEscalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queriesRender functional support to the customer via telephonic, email, Skype and Team ViewerQualifications:Relevant tertiary qualifications BSc/ BCom in Computers Science or related.

JUNIOR APPLICATIONS SUPPORT CONSULTANT / EAST LONDON – Must be willing to travel nationally - Ensure you use the "JOB TITLE" as a reference when applying.  PLEASE NOTE: this is not a technical IT support role / It is ERP / Application / Business Support to our clients; client base in the Automotive Parts industry Minimum Requirements/Qualifications: BCom or degree in Information Systems would be advantageous Knowledge and prior experience in accounting systems is highly recommended Knowledge of databases and application development environments Minimum of 1-year experience in similar position Analytical and problem-solving skills Exceptional communication and people skills Valid Driver’s Licence Duties The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Institute corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market Deconstruct client issues and analyse the various solutions in all regions, via various communication channels Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Render functional support to the customer via telephonic, email, Skype and Team Viewer Salary – Market related Application Process: Online applications will receive preference, include certifications, alternatively e-mail CV and Certifications & Head and Shoulder photo to Solutions@workafrica.co.za and use “ JUNIOR APPLICATION SUPPORT CONSULTANT ” as a reference in the Subject field. Closing date for applications 4th December 2020. If you don’t hear from us within 3 weeks, consider your application unsuccessful.   Additional Info: 1 to 5 years Salary: RNegotiable Job Reference #: 2231699524

Junior Application Support Consultant Contract Type Permanent Salary R8000 to R10000 Location East London, Eastern Cape, South Africa; Johannesburg, Gauteng, South Africa PLEASE NOTE!!!!!: this is not a technical IT/hardware support role / It is ERP / Application / Business Support. Job Functions Information Technology,Support Industries Call Centre & Helpdesk,ICT - Information & Communications Technology Specification The successful applicant will be responsible for the implementation and support of custom designed business / ERP software specifically for the motor spares retail & distribution market. •Instituting corrective actions by completing accurate and complete Project tickets and ensuring developers understand fully what changes are to be carried out •Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls •Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market •Deconstruct client issues and analyse the various solutions in all regions, via various communication channels •Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) •Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries •Render functional support to the customer via telephonic, email, Skype and Team Viewer Requirements BCom or degree in Information Systems •Knowledge and prior experience in accounting systems is highly recommended •Knowledge of databases and application development environments •Minimum of 1-year experience in similar position •Analytical and problem-solving skills •Exceptional communication and people skills •Valid Driver’s Licence •Willingness to travel nationally when required Job Closing Date Send c.v's to nerisha.arivu@outlook.com

We are a development company that provides design and development services for mobile applications. We specialize in creating mobile applications for all platforms (Android, iOS, Cross Platform), using the latest reliable technology that allows you to create mobile applications on all platforms using flexible programming methods. We create solutions for iOS, Android and hybrid mobile platforms, each of which serves various market segments and specific customer needs. WE OFFER OUR OFFER FOR APP DEVELOPMENT Native development of mobile applications UI / UX Design mobile application Hybrid development of mobile applications Maintenance and support of mobile applications Consultation with the mobile application Integration of mobile applications The scope of application design and development includes, among others: • Development of e-commerce applications • Developing the basket application • The development of the corporate applications portal • The development of the web application portal We have high qualifications and experience in the field of application development technologies with skills such as Java Objective-C, C # HTML5, MEAP, AGILE, AngularJs, Nodejs, Push Notification, Sprint, user interface, WWW view, web application, javascript, Jquery, React, Underline, support for multiple browsers, Ruby, Rust, Scala, Go, React, Python, Android, iOS, Windows, PhoneGap, nodeJS, IONIC, Xamarin Platforms: Codename One, Phone Gap, Xamarin, Flash, Windows

We are a mobile application programmer and we have over 7 years of experience. We offer various services for business development or other applications: Application development and application design includes, but is not limited to: • Development of e-commerce applications • Developing the basket application • The development of the web application portal • Development of an application information portal Mobile application Experienced in: Development of Android applications, Native development of Android applications Development of iOS applications, The development of iconic applications Hybrid application development Server applications UX project We have high qualifications and experience in the field of application development technologies with skills such as HTML5, MEAP, AGILE, Push Notification, Sprint, user interface, WWW view, web application, javascript, Jquery, React, Underline, support for multiple browsers, Ruby, Rust, Scala, Go, React, Python, Platforms: Codename One, Phone Gap, Android, iOS, Native, Xamarin If you have any application development requirements for your company, please contact me

Your client responsibilities Participate in assurance engagements and executing the work plan - Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress - Help prepare for meetings with target management teams, and participate in these meetings - Assist in preparing reports and schedules that will be delivered to clients and other parties - Develop and maintain productive working relationships with client personnel - Build strong internal relationships within EY Assurance and across other services Your people responsibilities - Contribute to people initiatives, including recruiting and retaining assurance professionals - Maintain an educational program to continually develop personal skills of staff - Understand and follow workplace policies and procedures

Renowned IT Company is looking for an experienced Senior Software Support Consultant. The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Working closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase system knowledge Requirements B Com / Information System or similar qualification Knowledge and /or exposure to IT/Accounting systems will be an added advantage Minimum of 5 years’ experience in similar position will be advantageous Analytical and problem-solving skills Strong coaching and mentoring skills Exceptional communication and people skills Valid driver’s license is essential Willingness to travel nationally An understanding of the software development environment will be an added advantage Responsibility: Duties: Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Supply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheets Supply availability and assist consultants with applicable calls escalated to yourself Active involvement in managing two-way communication between ourselves and the relevant Account Managers Providing application support to users - Answer, resolve, and log in-bound customer calls, identify issues and provide suggestions and long-term resolutions Investigate and analyze system issues to determine cause of issues and appropriate corrective action Provide clear, professional, informative and appropriate communication to colleagues, customers, suppliers via telephonic, email, Skype and Team Viewer Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Deconstruct client issues and analyze the various solutions via various communication channels Salary is market related Send cv to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: SSSC001 Consultant Name: Damian Sin Hidge

We are looking for an experienced Business Analyst for a renowned Company in East London. Business Analyst Position Overview: A business analyst’s (BA) role is to gather information regarding a business change or issue from an external client or an accounts manager and document the information into a solution for the client (or accounts manager). The BA needs to understand business requirements and it is therefore necessary to have good listening, problem solving and communication skills. The business requirements are analysed and assessed and developed into functional specifications which are then shared with the development team to build the changes required. BA’s are also required to develop test plans and perform various levels of testing for the changes and ensure that they correspond to the initial specifications and requirements that were developed. Requirements Qualifications required •Degree in Information Systems (or related) •Business Analysis Certification •Computer literacy (Microsoft Excel, Word, PowerPoint, and Outlook) •Driver’s License •Matric Responsibility: Must have the following knowledge and ability: •Analyse and design new business processes. •Work with the business architect and other planners to assess current capabilities and identify high-level requirements. •Identify and define application requirements and use cases. •Work with the project manager, architects, and other team members to define metrics and performance goals for the application. •Participate in transitions of the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements. •Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing. •Participate in reviews of the designs and prototypes to ensure that they fulfill the requirements. •Serve as a liaison to the business community. Participate in a user and task analysis to ensure that the business community's perspective is maintained. •Serve as a resource for the human performance architects as they evaluate training and performance support needs and design the training and performance support products. Salary is market related (negotiable) Send cv to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: BUS001 Consultant Name: Damian Sin Hidge

Our client in the leading Petroleum Industry has a vacancy for a Senior Sales Analyst for the Sales Team. Job responsibilities: Adhoc reports and identifying additional reporting from data analysis Data support to Sales manager and Head of department Collect, analyse, evaluate and report sales and product performance data to increase sales productivity Use sales records for identification and evaluation of sales and product performance with consideration towards sales. Spec new reports and dashboards Provide sales direction regarding patterns, trends and market analysis to drive business decisions Work with sales team to incorporate forecasts into daily/weekly/monthly reports – trend analysis Monitor, weekly/monthly representative call reports Internal sales calls Skills: Strong communication skills (written and verbal) Detail oriented with strength in high-level data analysis Advanced knowledge and use of Microsoft excel Comfortable in a fast-paced, ever changing environment Strong interpersonal skills with the ability to build and maintain professional relationships At least 5 years internal sales experience To apply, please forward your application to hr@staffsolutionsrecruitment.co.za. REFERENCE: SENIOR SALES ANALYST

We are looking for a Business Analyst for a Renowned Software Development Company in Port Elizabeth. Relevant IT Qualification is essential 1 to 5 years’ Business Analyst experience is essential The purpose of this position is to support the delivery of solutions by the organisation through the analysis and management of client requirements. Below find set out the duties and responsibilities for the Business Analyst position which would include any other work the employee is qualified to do and deemed to be a part of. Responsibility: Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed: Functional requirements, Use Cases, GUI, Screen and Interface designs Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required. Successfully engage in multiple initiatives simultaneously. Work independently with users to define concepts and under direction of project managers. Drive and challenge business units on their assumptions of how they will successfully execute their plans. Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into applications and operational requirements. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow. Develop requirements specifications according to standard templates, using natural language. Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs. Be the liaison between the business units, technology teams and support teams. SharePoint Administration Responsible for building, maintaining & documenting site infrastructure Customer, Process & Workflow Development. Employee skills required: Problem solving Effective Time Management Takes own Initiative Attention to detail Taking Responsibility for deadlines Good Communication Skills Salary R12 000 – R25 000k per month (Highly Negotiable depending on experience) Send CV to info@performitpersonnel.co.za Salary: R25000 Job Reference #: BUS001 Consultant Name: Damian Sin Hidge

Job Position: Senior Sales Analyst -petroleum and fuel industry Ref: 3468 Location: Port Elizabeth Salary: commensurate with experience and qualification Qualifications / Requirements • Strong communication skills (written and verbal) • Experience in the petroleum / fuel industry highly advantageous • Retail experience highly advantageous • Detail oriented with strength in high-level data analysis • Advanced knowledge and use of Microsoft Excel • Comfortable in a fast-paced, ever changing environment • Strong interpersonal skills with the ability to build and maintain professional relationships • Minimum of 5 years internal sales experience Key Performance Areas: • Ad-hoc reports and identifying additional reporting from data analysis • Data support to Sales Manager and Head of Department • Collect, analyse, evaluate and report sales and product performance data to increase sales productivity • Use sales records for identification and evaluation of sales and product performance with consideration towards sales. • Spec new reports and dashboards • Provide sales direction regarding patterns, trends and market analysis to drive business decisions • Work with sales team to incorporate forecasts into daily/weekly/monthly reports – trend analysis • Monitor, weekly / monthly Representative call reports • Internal sales calls Responsibility: Qualifications / Requirements • Strong communication skills (written and verbal) • Experience in the petroleum / fuel industry highly advantageous • Retail experience highly advantageous • Detail oriented with strength in high-level data analysis • Advanced knowledge and use of Microsoft Excel • Comfortable in a fast-paced, ever changing environment • Strong interpersonal skills with the ability to build and maintain professional relationships • Minimum of 5 years internal sales experience Key Performance Areas: • Ad-hoc reports and identifying additional reporting from data analysis • Data support to Sales Manager and Head of Department • Collect, analyse, evaluate and report sales and product performance data to increase sales productivity • Use sales records for identification and evaluation of sales and product performance with consideration towards sales. • Spec new reports and dashboards • Provide sales direction regarding patterns, trends and market analysis to drive business decisions • Work with sales team to incorporate forecasts into daily/weekly/monthly reports – trend analysis • Monitor, weekly / monthly Representative call reports • Internal sales calls Job Reference #: Senior Sales Analyst -petroleum and fuel industry

Job Position: Senior Internal Sales Analyst Ref: 3468 Location: Port Elizabeth Salary: commensurate with experience and qualification 6 month contract position Qualifications / Requirements • Strong communication skills (written and verbal) • Experience in the petroleum / fuel industry highly advantageous • Minimum of 5 years internal sales experience • Detail oriented with strength in high-level data analysis • Advanced knowledge and use of Microsoft Excel • Comfortable in a fast-paced, ever changing environment • Strong interpersonal skills with the ability to build and maintain professional relationships Key Performance Areas: • Ad-hoc reports and identifying additional reporting from data analysis • Data support to Sales Manager and Head of Department • Collect, analyse, evaluate and report sales and product performance data to increase sales productivity • Use sales records for identification and evaluation of sales and product performance with consideration towards sales. • Spec new reports and dashboards • Provide sales direction regarding patterns, trends and market analysis to drive business decisions • Work with sales team to incorporate forecasts into daily/weekly/monthly reports – trend analysis • Monitor, weekly / monthly Representative call reports • Internal sales calls Responsibility: Qualifications / Requirements • Strong communication skills (written and verbal) • Experience in the petroleum / fuel industry highly advantageous • Minimum of 5 years internal sales experience • Detail oriented with strength in high-level data analysis • Advanced knowledge and use of Microsoft Excel • Comfortable in a fast-paced, ever changing environment • Strong interpersonal skills with the ability to build and maintain professional relationships Key Performance Areas: • Ad-hoc reports and identifying additional reporting from data analysis • Data support to Sales Manager and Head of Department • Collect, analyse, evaluate and report sales and product performance data to increase sales productivity • Use sales records for identification and evaluation of sales and product performance with consideration towards sales. • Spec new reports and dashboards • Provide sales direction regarding patterns, trends and market analysis to drive business decisions • Work with sales team to incorporate forecasts into daily/weekly/monthly reports – trend analysis • Monitor, weekly / monthly Representative call reports • Internal sales calls Job Reference #: Senior Internal Sales Analyst

National Company is looking for an experienced Business Analyst to join their team. Minimum Requirements: Relevant tertiary qualification in ICT with 3 to 5 years’ experience as a Business Analyst in an IT environment Responsibility: Duties: Business Analysis and Project Management: Project Kick-Off Meeting and Minutes: Arrange meetings with relevant stakeholders. Facilitate discussions between business and IT stakeholders. Minute discussions with business and create preliminary list of business requirements. Document Preliminary Requirements: Create Business Requirement Specification (BRS) draft document. Discuss Business Rules with business. Discuss any questions or outstanding issues with business. Developer Discussion on Requirements and compile a list of tasks: Discuss Business Requirements with Developers and possible technical solutions. Capture any business questions that the Developers have and communicate to business. Compile a Task List with Developers to execute the Technical Solution. Finalise Business Requirements Specification (BRS): Business Rules Business Processes Functional Requirements: Create a project plan of all tasks that need to be completed by IT and Business to complete the project. Manage tasks by continuously obtaining feedback from Developers and business and updating the Project Plan: Provide project task updates to business on a weekly basis. Testing of Solution and feedback to Development: Test completed sections of the solution during dev to ensure that they meet business and functional requirements. Document testing and recommended changes and communicate to Development. Pre- Go Live process: Create User Manuals for the solution and communicate to Management and relevant business users. Support users with regards to any questions or issues that pertain to use of the system after user manual has been issued and they have tested the solution. Document any issues or errors and communicate to Development to rectify. Operational Tasks (SYSTEM) Support Calls: Oversee Junior Developer resolving calls and ensure that they are resolved within agreed SLA requirements with Business. Manage escalations from Junior Developer that require Business input or Senior Developer intervention. Update the Business Priority List with all Status 4 Calls that will require development hours. System Setup and configuration: Update the system setup for any changes that are required by business after discussions with Developers. General Administration: Receive system changes and updates that are required by business to improve operations and create a list. Facilitate weekly meeting to discuss the list and requirements with Senior Developers and Business. List is updated with required actions and is arranged by priority as per business needs and any quick wins that can be achieved. Priority List is circulated to Business Managers and IT Management. A weekly update is sent to Business Management and IT of priority list tasks that are completed and going live, in progress and not yet started. Ad-hoc: Facilitate all communications between Business and IT. Facilitate communication with external stakeholders. Salary R30 000 – R36 000 ctc per month Send CV to info@performitpersonnel.co.za Salary: R36000 Job Reference #: BUS222 Consultant Name: Damian Sin Hidge

The Systems Analyst supports the business by helping them to transform operational objectives into business solutions by gathering, analysing and translating their specific needs into clear, unambiguous business requirements and functional specifications, and ensuring that all end to end requirements of change and projects are met. This role is dealing with advanced business issues that have medium to high complexity and have not been fully covered by precedents in similar ways. Job Description and Responsibilities · Translate business needs into high level and detailed business requirements, and work with the Development Team to convert them into feasible technical solutions that resolve existing issues and make business and system improvements which support business objectives. · Build business cases using modelling tools, cost benefit analysis and impact assessments to support or define cost effective and workable solutions for the business. · Define functional and system specifications and support the user and acceptance testing to ensure that each step has been carried out, the built solution meets budget, quality, and customer need and any implications for the business have been identified and analysed. · Provide project managers with estimates, business cases, planning, and risk identification, problem and issue management to support the design and delivery of projects that implement proposed solutions to agreed time and budget. · Liaise with 3rd party suppliers to create functional specifications and co-ordinate the delivery of their services in line with proposed solutions and project timelines. · Document business requirements, business processes and system requirements including the outputs of formal analysis techniques so that there is an accurate record. · Investigate, research and propose new developments in technology that may be usefully applicable to the wider business to improve the current service. Education and Experience • B. Sc / B. Comm / B. Sc Eng - IT related degree or IT related diploma Skills, Attributes & Other requirements v A good understanding of Prince 2 or similar project methodologies v Has worked concurrently on several analysis engagements varying in size and complexity v Good understanding and experience of business process modelling v Experienced to both Waterfall and Agile development v Proven stakeholder management EMAIL: recruit@rmgrecruitment.co.za