FOH-RECEPTION - AD POSTED BY HR IN CAPE TOWN

FOH / RECEPTION / GENERAL ASSISTANT LIVE-IN POSITION! Minimum 2 years FOH/Reception Experience in a Hotel/Lodge required! Experience with hospitality related computer systems, in particular APEX and KNIGHTSBRIDGE would be a definite advantage. To provide a friendly, welcoming and efficient service to all hotel guests. To respond courteously to guests’ requests, play a part in the general running of the reception desk and help the Assistant General Manager to maintain a smooth room bookings service. To check rooms for cleanliness and to oversee the running of the restaurant as and when required. · Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience · Build a good rapport with all guests and resolve any issues quickly to maintain high quality customer service · Deal with guest requests to ensure a comfortable and pleasant stay · Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible · Assist in keeping the hotel reception area clean and tidy at all times · Report any maintenance, breakage or cleanliness problems to the relevant manager · Ensure accurate and efficient accounts and guest billing processes · Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area · Administer all routes of reservations to ensure that room bookings are made and recorded accurately · Oversee the rooms by conducting daily housekeeping inspections, reporting issues to the housekeeping Supervisor & all maintenance issues to the Ass Food & Bev Manager · Assists with functions, weddings, etc as and when required to do so · Ensure that all reservations and cancellations are processed efficiently · Provides accurate information to guests by keeping up to date with room prices and special offers · Administer the general petty cash system and float in an accurate manner · Assist with any restaurant work that is relevant to the post, and as required by management · Oversees the lunches & dinner service (as floor manager) when required to do so · Fulfills maître d evening duties on a bi-weekly basis · Report any issues brought to your attention relating to the restaurant and bar area, to management Salary offered at minimum wage, lodging included!