CLIENT SUPPORT TECHNICIAN IN STELLENBOSCH

Job description The client support technician’s responsibility is to be the first point of contact for Adept’s clients and the rest of the company. This position requires the technician to field calls and respond to tickets logged via the helpdesk systems. This is to be done either via troubleshooting the issue and then resolving or escalating to the relevant departments. Qualifications CompTIA N+, A+, L+ or equivalent MCSA or equivalent Advantageous CompTIA Security+ or equivalent CompTIA Server+ or equivalent MS Office 365 Fundamentals or equivalent CCNA will be extremely advantageous Skills At least 2-3 years experience in a similar role Strong knowledge on Internet fundamentals Strong hardware, software and network troubleshooting skills Experience within a helpdesk environment Experience working within Windows, OS X and Linux desktop and server environments Advantageous Experience with routers and firewalls Personal competencies Exceptional communication skills Problem-solver Self-starter Attention to detail Team player and able to work in group environments Passion for technology A strong need for personal growth Please apply through the link if you are interested