BRANCH MANAGER_(PREVIOUS EXPERIENCE ESSENTIAL) IN RUSTENBURG

Job Title: Takealot/Mr D Branch Manager DO NOT REPLY IF YOU HAVE NO PREVIOUS MANAGERIAL EXPRERIENCE Please reply via Whatsapp only - 0832090998 Core Functions: · Staff Management- Branch Staff and Independent Contractor management · Monitoring Food and Express Dashboards to ensure delivery timelines are met 100% (in line with SOPs) · Ensure notes are placed in the system at the correct time points and communication to Head Office is completed timeously, in line with the SOPs · Managing the Scanning and Packing of Incoming Express Parcels · Booking out of Express Parcels and ensuring delivery at the correct timepoints (Branch Dashboard Management) · Prioritizing and Replying to customer queries and escalations · Prioritizing and Replying to driver queries and assisting drivers to complete deliveries within the required timelines · Weekly Express Claims – review and response regarding each claim weekly. · Food Claims – reviewing and assigning penalties to the relevant parties. · Monitor aged parcels and ensure daily action Recruitment: · Communicating Independent Contractor forecast requirements weekly. · Ensure Independent Contractor recruitment is ongoing to meet daily and weekly requirements (especially month end and peak season requirements) · Ensure all Independent Contractor rostering meets 100% of the daily shift requirements · Identify, communicate and Mitigate staff and Independent Contractor resource challenges timeously · Ensure that the Recruitment Platform is updated regularly in terms of Independent Contractor Status. Ensure the Interviews are scheduled timeously Training: · Ensure all Independent Contractor training requirements are met timeously (in line with SOPs) · Ensure all onboarding training for new independent contractors is completed (in line with SOPs) · Training and Mentoring of New branch staff · Uploading of all training Materials and Control Sheets (in line with SOPs) Administration: · 100% Knowledge of and Compliance to all SOPs and keeping up to date with new/updated SOPs · Daily review of Head Office Google Drive to ensure that the latest reports and SOPs are reviewed and actioned. · Communicating Independent Contractor forecast requirements and SLA metrics weekly. · Monitor independent contractor Behaviour – downloading the relevant Compliance reports weekly - Addressing/correcting Non-compliance issues. · Identifying trends in terms of Non-compliance and instituting the necessary corrective and preventative actions. · Timely Reviewing and Replying to Emails from Head Office and Management · Ensure that inhouse stock is managed optimally · Track Independent Contractor deductions daily and report weekly