BRANCH MANAGER (EAST LONDON) IN EAST LONDON

KEY RESPONSIBILITIES Sales Management:- • Actively markets & sells products & services in the region to achieve agreed sales targets. • Acts as primary contact between clients & business • Engages with clients on a regular basis to maintain sound relationships. • Manages client concerns relating to service delivery & ensures resolution thereof. • Stays abreast of & informs GM of changing market & competitor trends. • Reports sales statistics to GM on a weekly basis. • Maintains a current & updated database on all clients in own portfolio. • Keeps informed of legislative requirements pertaining to document retention. • Provides customised solutions through an in-depth understanding of specific client needs relating to document classification & retention to ensure fast & effective retrieval. • Prepares & presents business proposals to existing & potential clients as required. Operational Management:- • Ensures operational throughput as per SLA agreement for all clients & services. • Reviews & evaluates operational workflows & procedures to customise & improve job processes on a continuous basis. • Ensures optimisation of resources with respect to current workloads. • Ensures maintenance & optimal usage of fleet vehicles, & recommends additions or replacement of vehicles. • Monitors & ensures that all vehicles conform to corporate identity guidelines. • Ensures fast & effective retrieval of documents for delivery to clients as required. • Manages & ensures fast & effective collection & delivery of clients’ documents & records. • Monitors & ensures maintenance & servicing of all facilities. • Ensures physical security of facilities. • Manages & ensures adequate control of stock. • Ensures effective servicing of clients both on & off site. • Ensures that client requests are dealt with quickly & effectively in line with service expectations, & that all client queries are resolved satisfactorily. • Reports on operational productivity to GM on daily, weekly & monthly basis. • Refers Capex submissions to GM. • Reports capacity utilisation of operational resources & facilities to GM on a monthly basis. • Ensures that all retention centres & pre-staging areas comply with OSH Act & housekeeping guidelines. People Management:- • Ensures that staff are trained, skilled & that their expertise is optimally applied. • Implements staff policies & disciplinary processes appropriately. • Recruits appropriate staff with required skills to fill vacancies. Cost Management:- • Provides input into the compilation of regional budget. • Optimises resources to control & minimise costs. SUPERVISORY RESPONSIBILITIES: • Has overall responsibility for a staff complement of 1-30. QUALIFICATIONS, EXPERIENCE & KNOWLEDGE: • Degree or Diploma in Sales/Logistics/Warehousing Management/Supply Chain/Operations Management • 5 yrs sales exp in a services industry with a proven sales track record, with 2 yrs of management exp managing a small team • Must have own vehicle & valid driver’s licence EMPLOYMENT EQUITY