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Catch deal hotel


Top sales list catch deal hotel

Cape Town (Western Cape)
Hotel situated in Qolora Mouth, Transkei Coast. Salary offered R7 000 CTC, accommodation provided Only those applicants who meet the above and below criteria will be contacted. JOB REQUIREMENTS EDUCATIONAL REQUIREMENTS · Matric or equivalent · Knowledge of hospitality related computer systems advantageous · Knowledge of MS office and e-mailing WORK EXPERIENCE · Minimum of 2 years’ experience in a hospitality environment · Minimum of 1 years’ experience in a receptionist / front of house role SKILLS & ATTRIBUTES · Excellent interpersonal skills · Good administrative skills · Good team working skills · Excellent communication skills · Logical thinking & information seeking · Self-development orientation · Cultural sensitivity · Empathetic · FLEXIBILITY · Service orientation · Excellent people skills JOB DESCRIPTION GUEST SERVICES Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience Build a good rapport with all guests and resolve any issues quickly to maintain high quality customer service Deal with guest requests to ensure a comfortable and pleasant stay Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible Assist in keeping the hotel reception area clean and tidy at all times Report any maintenance, breakage or cleanliness problems to the relevant manager FRONT OFFICE ADMINISTRATION Ensure reservation deposits are received in all instances, followed up weekly, balance of payment to be collected on arrival. Prepare accurate final statements, including post check-in expenses and purchases, at the time of departure. Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area Administer all routes of reservations to ensure that room bookings are made and recorded accurately Assists with functions, weddings, etc as and when required to do so Administer the general petty cash system and float in an accurate manner ALL CV'S INCLUDING CONTACTABLE REFERENCES TO BE SENT TO hr@jhgroup.co.za BY NO LATER THAN FRIDAY 21ST FEBRUARY 2020. Should you not be contacted by close of business on the 21st February 2020, please consider you application as unsuccessful. CV's received after this date will not be considered.
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Cape Town (Western Cape)
FOH / RECEPTION / GENERAL ASSISTANT LIVE-IN POSITION! Minimum 2 years FOH/Reception Experience in a Hotel/Lodge required! Experience with hospitality related computer systems, in particular APEX and KNIGHTSBRIDGE would be a definite advantage. To provide a friendly, welcoming and efficient service to all hotel guests. To respond courteously to guests’ requests, play a part in the general running of the reception desk and help the Assistant General Manager to maintain a smooth room bookings service. To check rooms for cleanliness and to oversee the running of the restaurant as and when required. · Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience · Build a good rapport with all guests and resolve any issues quickly to maintain high quality customer service · Deal with guest requests to ensure a comfortable and pleasant stay · Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible · Assist in keeping the hotel reception area clean and tidy at all times · Report any maintenance, breakage or cleanliness problems to the relevant manager · Ensure accurate and efficient accounts and guest billing processes · Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area · Administer all routes of reservations to ensure that room bookings are made and recorded accurately · Oversee the rooms by conducting daily housekeeping inspections, reporting issues to the housekeeping Supervisor & all maintenance issues to the Ass Food & Bev Manager · Assists with functions, weddings, etc as and when required to do so · Ensure that all reservations and cancellations are processed efficiently · Provides accurate information to guests by keeping up to date with room prices and special offers · Administer the general petty cash system and float in an accurate manner · Assist with any restaurant work that is relevant to the post, and as required by management · Oversees the lunches & dinner service (as floor manager) when required to do so · Fulfills maître d evening duties on a bi-weekly basis · Report any issues brought to your attention relating to the restaurant and bar area, to management Salary offered at minimum wage, lodging included!
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East London (Eastern Cape)
SOUS CHEF – EAST LONDON - Our client a highly reputable Hotel in East London has a vacancy for a Sous Chef. Only face to face interviews will be conducted, no skype or telephonic Requirements: Matric/Grade 12 with Mathematics Chef Diploma Proven track record Proficient in Microsoft Excel, Outlook, Word Min. 2 years’ experience as a Sous Chef Good Leadership skills and able to remain calm and work under pressure   Duties include: Ensure all sections are prepped, clean and prepare ingredients as required Cooking of meals Managing the kitchen during shift Recording of wastage Train and manage staff Ensure fridges are at correct temperatures Deal with guests’ complaints/enquiries and solve Assist Head Chef in maintaining of food cost through control in wastage, purchasing, storing, portion control Effective Stock control Work according to the SOP and Kitchen training manuals Ensure the food is according to standard before sending it out to the guest Maintain cleanliness in all the sections and the kitchen at all times Report any faulty equipment to your Seniors and follow up to ensure it is resolved Maintain the Health and Safety procedures of the Hotel Salary: market related (depending on experience) Application Process: Online applications will receive preference, ensure you upload a head and shoulder photo, alternatively e-mail CV to solutions@workafrica.co.za, use Job Title as a reference in the subject field.   Please deem your application as unsuccessful if you receive no feedback after 7 days. Additional Info: 2 to 5 years Salary: RNegotiable Job Reference #: 2485750052
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Stellenbosch (Western Cape)
My client, a five-star establishment based in Stellenbosch is seeking to employ a friendly. Front-line Assistant Front Office Manager who is willing to work shift work (including weekends). with previous experience in a similar environment. The ideal candidate will also have experience in operating OPERA Responsibilities: To stand in for the Front Office Manager in her absence To ensure that all Receptionists are following standard operating procedures in order to work effectively as a team providing the best possible service to our guests To guide and lead Receptionist to work in accordance with standard operating procedures To take leadership in the training and orientation of new Receptionists that joins the team or those Receptionists requiring training. (Inc conjunction with Front Office Manager) To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience Check-in and check-out of arrival guests/groups To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service To deal with guest requests to ensure a comfortable and pleasant stay To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible To be responsible for accurate and efficient accounts and guest billing processes To assist in keeping the Hotel Reception area clean and tidy at all times To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area To administer all routes of reservations to ensure that room bookings are made and recorded accurately To ensure that all reservations and cancellations are processed efficiently To keep up to date with room prices and special offers to provide accurate information to guests To assist with concierge related duties such as arranging transfers, excursions etc. for guests To report any maintenance, breakage or cleanliness problems to the relevant Manager To administer the general petty cash system and float in an accurate manner To undertake all training as required (e.g., first aid, health and safety, customer service) To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire To undertake any other ad-hoc duties relevant to the post, as and when required Requirements: Previous Shift Leader / Assistant Front Office Manager experience Previous customer service experience Previous experience in hospitality Experience in OPERA Previous experience in Health & Safety, First Aid etc A friendly and welcoming approach High standards of dress and presentation Ability to remain calm during difficult situations or in a very busy environment The ability to work unsupervised Excellent interpersonal skills, including a pleasant... Job Reference #: SW002351/JM
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Stellenbosch (Western Cape)
Responsibilities: - Perform duties of a waiter/waitress in any area of the Hotel as directed by Management - Sets up service areas prior to service by cleaning the area and preparing service - Acquisition and Maintenance of GUESTS by anticipating, meeting and exceeding GUESTS’ expectations by delivering exceptional service with great attitude, commitment and professionalism - Meet and greet all our GUESTS with a friendly and welcoming smile - Take orders from GUESTS, set up accordingly and serve food and beverages - Operate point of sale system - Present bills and process payment - Deal with GUEST complaints and queries immediately and efficiently - Answer calls and take restaurant bookings - Cleans restaurant / buffet area after service and prepare areas for the following service time - Set-up of conference/banqueting venues, equipment and service stations according to Function Sheet / instruction - Clearing, cleaning and securing of venues and storing equipment after events - Ensuring storerooms are neat and clean - Assist with basic count of stock items - The employee is familiar with and performs to the minimum GUEST Service Standards laid down within his/ her area of work and responsibiliy Cash/Bank Handling - Process all payment methods in accordance with Accounting procedures and policies. - Follow property control audit standards and cash handling procedures (e.g., blind drops). - Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. - Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. - Transport bank to/from assigned workstation, following security procedures. Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times
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